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Casa del Mar Cozumel Hotel & Dive Resort

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481 Reviews from our TripAdvisor Community

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There are newer reviews for Casa del Mar Cozumel Hotel & Dive Resort
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Showing 433: English reviews
Miami, Florida
Reviewed 14 July 2016 via mobile

We came with a dive group, and the trip included all meals, Superior rooms, 4 days diving and a day long whale shark excursion. The staff was very nice, but the facilities were just adequate. We had to change rooms twice (first room smelled musty and bathroom smelled of sewer gas; the a/c went out in the second room). The...

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Helpful?
Thank cindydiver
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear cindydiver, Greetings from Casa del Mar Cozumel!! I would like to thank you for your comments that you have shared on TripAdvisor. On the other hand, we are very sorry for the inconvenience you had in the rooms. However, thank you very much for sharing them, you help us to improve our service and be more careful in our...

Austin, Texas
Reviewed 11 July 2016

This hotel and dive shop are so people friendly. The rooms are lovely, and the cabanas with kitchens are really special. Service is always given with a smile. I return at least once a year. My favorite dive resort in Cozumel.

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1Thank Penne P
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Penne P, First of all thank you very much for your recent comments on TripAdvisor community. We are happy to know that you enjoyed each visit in home and that is your favorite dive resort in Cozumel! Thank you so much for your preference! We look forward for your another visit in Cozumel Don't forget to keep in touch...

Alameda, California
Reviewed 30 June 2016

We enjoyed our dive trip to Cozumel. Casa del Mar was nice. After reading reviews online we upgraded to a superior room on the first floor. Glad we did, those stairs were wicked. No elevators. The servers worked their butts off. It seemed as if they could have used more waiters/staff on duty during the busy times. Kitchen was very...

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Helpful?
Thank Heidi T
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Heidi T, First of all, thank you for your time and for sharing your positive comments and your feedback about Casa del Mar, Cozumel. We are very sorry for all the inconvenience during your stay about our Restaurant services, I will share all your comments to our Chef and the waiter Captain about your feedback. Thank you again for...

Phoenix, Arizona
Reviewed 28 June 2016

Casa Del Mar is a very nice hotel that is just across the street from the ocean. My wife and I stayed here with a large group (approximately 60), but our review will be about our specific experience during a week-long dive trip. Our rooms was clean and fairly large. The staff was extremely friendly, and many of them spoke...

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3Thank Michael P
Houston, Texas
Reviewed 15 June 2016

Great place for divers! Small rooms, but comfortable. We had a first floor room, so our outdoor space became the place for our group to leave gear and head off to breakfast or the bar and pool. Nice pool area, virtually deserted when everyone is off diving. Not a big luxurious place, but perfect for when your goals are to...

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Helpful?
Thank dvorah70
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear dvorah70, Behalf all our staff, we would like to thank you very much for your choosing Casa del Mar Cozumel for your recent stay. We are glad to know that you enjoyed your stay with us and all your dive vacations in Cozumel. Keep in mind that Casa del mar will be always your home away from home, we...

Crikvenica, Croatia
Reviewed 15 June 2016

Average rooms (terrible moldy smell ) - cute little balconies though , average food, average service (poor English, not very accommodation, internet really bad (only in the lobby) . All in all - wouldn't stay there again.

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Helpful?
Thank Vasilija S
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Vasilija S, On the first hand, we would like to thank you for taking a time for sharing your comments on TripAdvisor. We are very sorry to hear that we didn't meet your expectations during your stay with us according with our facilities and services. Our staff strives to provide to our guests a great experiences and services, maybe...

Clio, Michigan
Reviewed 11 June 2016

Location is great for scuba divers. The menu has not varied for at least 5 years. We wish we had more optionals. Dining service is slow but is done gracefully. Make sure you tip your cleaning ladies...every day... and dining staff several times during the week. TV is mainly in Spanish and the quality of the picture is poor. Floors...

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Helpful?
Thank K3S26
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear K3S26, We would like to thank you for the time you took for sharing your comments through TripAdvisor community. We are sorry if we didn't meet your expectations in our Restaurant, specially about food, kindly be advised that we will share your comments with our Chef and during our next Operations meeting. Our property has a rustic style, which...

Chicago, Illinois
Reviewed 3 June 2016

If you are okay with straying from the big hotel chains, then this is a cute hotel option in Cozumel…especially if you are interested in diving while you are there. The rooms are clean, although without some of the perks the larger chains might have (like a coffee/tea maker)…housekeeping provides at least 2 free bottles of water a day…there is...

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Helpful?
Thank Merrill O
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Merrill O, Thank you so much for sharing your wonderful comments through TripAdvisor Community. We really appreciate them. On the other hand, We are glad to know that you enjoyed everything in Casa del mar and Cozumel island. As always, we value each guest at home and our guest’s comments are vital for us to continue improving our services....

Mumbai (Bombay), India
Reviewed 30 May 2016

Location is good, lose to a shopping area as well as dive centers if thats what you are looking for. The rooms are spacious, bathroom is a regular shower with a toilet. No lifts so you use mexican power to get bags to the first level. Pool is good as well, service in the restaurant sucks though. If you want...

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Helpful?
Thank avinash2021979
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear avinash2021979, First of all, we would like to thank you for your comments through TripAdivsor. We are very sorry to don't meet your expectations in our facilities and Restaurtaurant's food. Thank you for the confidence for sharing your comments, be aware that we will do our best effort to improve the services. Once again, thank you for your time....

Warsaw, Poland
Reviewed 26 May 2016

Hotel is located bit far from city centre, but have they own access to sea and it's worth to stay. Hotel is very nice and stuff is friendly. Rooms are not newest, but You will find there everything what You need. Beds are big and comfortable. WiFi - well sometimes I lost signal but I'm not going to holidays to...

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Helpful?
Thank Sylwia M
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Hello myimage_myimage, Greetings from Cozumel!! We would like to thank you for sharing the rating and your commens about Casa del Mar Cozumel! Thank you for choosing Casa del mar for your last stay in Cozumel. We are very happy to know that you enjoyed your stay with us in spite you are not a diver and that you enjoy...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Hotel Casa del Mar Cozumel is a charming Mexican hideaway facing the magnificent Caribbean Sea. Situated across the main boulevard with 98 comfortable rooms and eight recently restored Deluxe Cabanas, the property is surrounded by beautiful and exotic garden area with a Mexican town feeling. Casa del Mar Cozumel is located two and a half miles south of downtown, less than five minutes away from the famous "Paraiso" reef. Our hotel is ideal for vacation, business, honeymooners and divers. ... more   less 

Additional Information about Casa del Mar Cozumel Hotel & Dive Resort

Address: Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: RM328 - RM603 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Casa del Mar Cozumel Hotel & Dive Resort 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Casa Del Mar Hotel Cozumel
Casa Del Mar Cozumel
Casa Del Mar Resort Cozumel
Hotel Style:
#14 Top resorts Hotel in Cozumel
#16 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Casa del Mar Cozumel Hotel & Dive Resort staff and other travellers.
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Questions? Get answers from Casa del Mar Cozumel Hotel & Dive Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior Rooms have lovely views.”
 of 5 bubbles moreinfoplease, 20 Nov 2016 | Read review
“The bungalows are very spacious!”
 of 5 bubbles SkiPro22, 3 Oct 2016 | Read review
“Rooms on the far corners overlooking the pool area and water.”
 of 5 bubbles 163jeannab, 21 Sep 2016 | Read review
“If you like to sleep late on vacation, I suggest a cabana. They are quieter.”
 of 5 bubbles sheiladnyc, 14 Sep 2016 | Read review
“Wifi in lobby not the greatest. Better to get international plan.”
 of 5 bubbles gregdLA, 25 Aug 2016 | Read review
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