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Casa del Mar Cozumel Hotel & Dive Resort

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Casa del Mar Cozumel Hotel & Dive Resort
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513 Reviews from our TripAdvisor Community

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There are newer reviews for Casa del Mar Cozumel Hotel & Dive Resort
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Showing 457: English reviews
Fall River, Wisconsin
Reviewed 1 March 2014

We booked it as it was a hotel for divers. We liked the location. Across from Ernesto's for breakfast. The food at the restaurant wasn't of value. Atlantis is right there for a submarine trip. Snorkeling and dive shop. The only thing we didn't like is that no one has change!! Cab rides are $8 US and no cab driver...

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Helpful?
Thank Sparkdog1
VENTAS C, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear guest: We would like to thank you for your preference on choosing Hotel Casa del Mar for your recent vacation of diving, also we appreciate that you have taken few minutes to share a little experience about your stay in Cozumel and Casa del Mar through Tripadvisor. Please be aware that we will continue to strive to provide the...

San Antonio, Texas, United States
Reviewed 28 January 2014

My SO and I have traveled to Cozumel many times, primarily for the fantastic scuba diving. Being 'thrifty', we usually opt to stay next door at Village Tan Kah, a small hotel catering to divers. On occasion, however, missing the modern conveniences of home like high speed internet and television, we book in next door at Casa del Mar. The...

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Helpful?
1Thank Jeffrey G
VENTAS C, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Guest: Thank you for taking your time for sharing your nice comments through TripAdvisor and thank you because you have allowed to know our property Hotel Casa del Mar this time in Cozumel. We are glad to know that you enjoyed your stay with us and you have enjoyed the service from our bartender Santos. We appreciate your review...

Moline, Illinois
Reviewed 22 January 2014

This is the place to stay if you are diving on your vacation. The hotel is removed from the down town area, but there are taxi's available for $8USD if you are looking for some nightlife. I personally preferred to be more removed from the hustle and bustle. The service was helpful, the rooms were clean. The whole place could...

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Helpful?
3Thank ferriswheel2010
VENTAS C, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Guest: First of all, we appreciate your time to post your feedback and your experience after your stay. Thank you! Especially for mentioning the good services and the real draw of the Hotel Casa del Mar. Casa del Mar is oriented for all kind of guests: divers or non divers. For divers, is easier to get the dive services...

Sugar Land, Texas
Reviewed 15 January 2014

You would be hard pressed to find a hotel that is better situated and configured for divers. A walk across a bridge and you are at the pier where Marine World Cozumel, Casa Del Mar's dive operation partner, will pick you up. Or, just drop in there and enjoy a lovely little dive with colorful fish right in front of...

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Helpful?
1Thank Kendal L
VENTAS C, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear guest, Thank you for your time and thank you for your kind review. We are delighted that you enjoyed your stay at Hotel Casa del Mar, Cozumel, specially that you mentioned that the staff is the best. For us, the important is that all our guest feel in home and make the best for satisfy their expectations. Once again...

San Antonio, Texas
Reviewed 13 January 2014 via mobile

Having stayed at numerous resorts on the island, I was pleasantly surprised at the diverse menus and great table service. Clean, efficient hotel with large pool area just across from a dive shop and pier - our twenty person dive group were all pleased with the stay. All inclusive food and beverage plan is recommended, but a la carte pricing...

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Helpful?
1Thank Garry C
VENTAS C, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Guest, Thank you so much for sharing your comments through TripAdvisor. We appreciate your kind review of our property according with our services and facilities. We are happy to know that you enjoyed your stay at Hotel Casa del Mar, Cozumel, your second home. We will look forward to seeing you again in the future. Have a wonderful day....

Chicago, Illinois
Reviewed 4 January 2014

My family had a 3 day stay here from Dec 25th - 28th. We were up on the 3rd floor (room 318 if I recall). Had 2 beds with a little balcony looking North. The room was very clean though I did notice some mouse sized droppings in some areas. We later found that we had an in-room visitor, a...

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3Thank JohnFishman13
VENTAS C, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Guest: Thank you very much for sharing your experience about our services and facilities. We were happy to see you at home with your family. For us, is important all comments from our guest, due those help us to improve our services and facilities. About the gecko that you have mentioned, Riviera Maya México is a destiny where the...

Houston, Texas
Reviewed 30 December 2013

The hotel seemed great when at the lobby, and on the way to the room. It looked like a 5-star hotel (-: We stayed in one of the more economic rooms (didn't have a balcony). The room felt a bit humid. Nothing a bit of turning on the remote-controlled, in-unit AC wouldn't fix, but hotels I would rate 5/5 would...

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Helpful?
Thank ivang3
VENTAS C, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Guest: Thank you very much for send us your comments through TripAdvisor. We appreciate your confidence in pointing out the weaknesses of our facilities We had a meeting with the Housekeeper, and we have been working together with the maids for supervise deeply each room that will be provided to our guests before their arrival at the Hotel and...

Pennsauken, New Jersey, United States
Reviewed 29 December 2013

The place is not fancy but is more than adequate for divers. They have a meal plan if you're on a budget and don't want to bring a lot of cash but the menu is very limited and you'll be burned out on it quickly. The breakfast buffet in the AM is great, very quick but the same every day....

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Helpful?
2Thank Joan C
VENTAS C, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Guest: First of all, thank you for taking your time for sharing your comments through TripAdvisor. I have taken note for all your comments that you have mentioned. We will expose them at our weekly operation meeting with our General Manager, Cheff and captain waiter and determine an strategy that benefit to our guests. We are glad to know...

Dallas
Reviewed 29 December 2013

The staff was very helpful and gracious. The rooms were quiet and comfortable, very charming little hotel. The hotel is located across the street from the beach, but has a bridge that goes across to an area by the water. The pool was nice and the property was quiet.

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1Thank LDDallas
VENTAS C, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Guest, Behalf all our staff in Casa del Mar, Cozumel we want to thank your for taking a time to send us your review about our property and our services. We are happy to know that you have enjoyed your stay with us, thank you for your confidence and we hope to see you next time that you visit...

Menlo Park, California
Reviewed 29 December 2013

After hearing the glowing reviews of the service, I was a bit disappointed. Not that the service was bad, but it wasn't anything special either. Basic questions like 'What is the weather going to be like tomorrow?' seemed to confuse the staff. It was also hard to get a recommendation for things to do/places to eat, etc. They would tell...

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Helpful?
3Thank Tinyfishey
VENTAS C, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Guest: We would like to thank you for taking your time for sharing your feedback through Trip Advisor. We are very sorry because we didn’t achieve our goal during your stay at the Hotel Casa del Mar. We recognize our feebleness and we have taken note of each issues that you have mentioned about your staying of our property....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Free Internet
  • Beachfront
  • Bar/Lounge
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Hotel Casa del Mar Cozumel is a charming Mexican hideaway facing the magnificent Caribbean Sea. Situated across the main boulevard with 98 comfortable rooms and eight recently restored Deluxe Cabanas, the property is surrounded by beautiful and exotic garden area with a Mexican town feeling. Casa del Mar Cozumel is located two and a half miles south of downtown, less than five minutes away from the famous "Paraiso" reef. Our hotel is ideal for vacation, business, honeymooners and divers. ... more   less 

Additional Information about Casa del Mar Cozumel Hotel & Dive Resort

Address: Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: RM282 - RM647 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Casa del Mar Cozumel Hotel & Dive Resort 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Casa Del Mar Hotel Cozumel
Casa Del Mar Cozumel
Casa Del Mar Resort Cozumel
Hotel Style:
#14 Top resorts Hotel in Cozumel
#16 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Casa del Mar Cozumel Hotel & Dive Resort staff and other travellers.
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Questions? Get answers from Casa del Mar Cozumel Hotel & Dive Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor baby for divers!”
R6700WZsandrac, 12 Apr 2017 | Read review
“Ask for an unobstructed view of the ocean”
Pinky Parker, 15 Mar 2017 | Read review
“we stayed in room 324 and loved the view”
COZYMELMIKE, 10 Mar 2017 | Read review
“Request an ocean view on the 3rd floor.”
jsems00, 26 Feb 2017 | Read review
“Inside rooms offer more quiet than those facing the street, as I overheard they were noisy on the weekend.”
  • Beautiful grounds
  • Spacious and comfortable
  • One of the daily 'animals'
  • view of the street from the bridge which is accessed from the hotel property
lawrences707, 4 Jan 2017 | Read review
5 of 5