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Hotel Cozumel and Resort

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Hotel Cozumel and Resort
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1,615 Reviews from our TripAdvisor Community

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Showing 1,405: English reviews
Reviewed 2 days ago NEWvia mobile

Very nice hotel. The service was. Outstanding.the staff at the hotel was very friendly.rooms very clean. The restaurant. Was great. And the price is right My wife and i will highly recommended. We will definitely coming back. Soon👍👍 NOTE If you planning to dive.be very aware of the dive shop across the street from the hotel.(DIVERS PARADISE) this dive shop...

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Helpful?
Thank armanrocky67
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for choosing Hotel Cozumel and Resort for your recent stay in Cozumel. Thanks for your comments, all our staff work hard every day to please each guest, we'll share it with them Thanks again, and we hope you'll choose Hotel Cozumel and Resort the next time you're in Cozumel. Receive a warm saludo

Playa del Carmen, Mexico
Reviewed 1 week ago via mobile

Stayed here several times and have aways been very happy with this resort. The setup for diving is very easy and convenient. The huge pool in the middle is well maintained and lit up beautifully in the evening. Rooms are clean but a bit dated. Service is friendly and profesional. This is a good resort especially considering the price .

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Helpful?
Thank fredrik213
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, We want to thank you for choosing our hotel to spend your vacation, all our staff works hard every day to please each guest in our hotel, we really appreciate all your comments. We hope you can come back soon. Receive a warm saludo

Appleton, Wisconsin
Reviewed 1 week ago via mobile

We came for Ironman but spent the week. Hotel Cozumel was a host hotel close to the finish line so that is why we chose it. And it has a huge pool. The staff is very nice. The rooms are basic but large. There are activities the kids liked by the pool. We enjoyed snorkeling on the beach side of...

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Helpful?
Thank Devyn25
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for spend the week with us, also thanks for your real comments, that's how we are, we'll share your review with all our staff. We hope you can come back soon. Receive awarm saludo

Reviewed 1 week ago

EVERYTHING is good at the resort , except variety of food . But , don't forget, the price you pay comparing to other resorts ... Still quality of food is good . You can snorkel of Resort's property and see plenty fish

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Helpful?
Thank mmisha007
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, We appreciate all your comments, we'll sharing with our staff. We hope you can come back soon. Saludos Cordiales

florida
Reviewed 1 week ago

we always arrive early-mid Nov for about 10 day stay---quiet-off-season---check -in took about 5 minutes--very friendly as always---were always on top floor looking towards pool area---always do a quick check of room---air cond working good--hot good flowing water---tv and control working and a check on general cleanliness of room---never had a problem---always up to good standards---nothing fancy but were always...

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Helpful?
Thank billybbbb
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, On behalf of all our hotel staff, we want to thank you for all your continued support during these years, we really appreciate all your comments about our property, and staff, they are our most valuable treasure, The hotel is what it is because of them. We hope you can back soon. Receive warm saludo

Reviewed 2 weeks ago

This is a nice resort to stay in. The rooms are a bit older, but the rest of the resort is very nice. All inclusive resort that serves good meals every day and has good variety daily on your food choices. People from the desk clerks, bartenders, waiters, and house keeping all give very good service. Dive shop across the...

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Helpful?
Thank Joe G
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear Guest, I want to thank you for staying with us, also thanks for your comments, as you realized, our staff is the most valuable treasure, the hotel can not go on without them. We'll share your review with them. We hope you can come back soon. Saludos Cordiales

Calgary, Canada
Reviewed 2 weeks ago

I have been to thus resort many times because it is set up so well for divers. I really like that the Paradise Dive operation has a dock, dive lockers and rinse tanks and places to dry gear right beside the resort. It is quite ok to wallk thru the hotel lobby in a wetsuit to gt back to the...

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Helpful?
Thank Cathy P
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosng our hotel to spend your vacation, also thanks for your comments, we will take care of them, we will follow them. We hope you can come back soon. Saludos Cordiales

Camarillo, California
Reviewed 2 weeks ago

1st visit to Cozumel and chose this hotel for the proximity of the dive pick up point (didn't want to do the Bag Drag to go diving) and the hotels closeness to town.... Was not disappointed at all. North Americans have to realize that even the 5 star resorts in this area are not comparable to the 5 star hotels...

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Helpful?
1Thank Guy S
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, All our staff wants to thank you for choosin our hortel to spend your vacation, thanks for your comments, we will work on the red points indicated for us. We hope you can come back soon. Reeiva a warm saludo

Ontario, Canada
Reviewed 2 weeks ago

first.....i am giving this place a 4 out of 5 because i think compared to most places in cozumel it would be considered better than average over all. but if i was rating it compared to north american standards then i would say it would be a 3 or a 31/2 star hotel. that being said, here is what we...

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Helpful?
1Thank rick00001967
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thank you for choosing our hotel to spend your vacation, thanks for all your comments, all our staff work hard every day to please each guest, really made a copy of what our hotel is, many thanks. We hope you can come back soon. Receive a warm saludo

Reviewed 3 weeks ago via mobile

My husband and I had a wonderful week in Cozumel. The staff were all so nice. Had a problem with air conditioner leaking and they moved us to the room next door to the first room with no issues. Good was great and the pool awesome. We walked to the town center everyday.

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Helpful?
Thank Danna H
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, Thanks for stay with us, also thanks for your comments. We hope you can come back soon. Receive a warm saludo

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more   less 

Additional Information about Hotel Cozumel and Resort

Address: Carretera Costera Sur, Km 1.7 | Zona Hotelera Sur, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: RM378 - RM743 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cozumel and Resort 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort
Hotel Style:
#17 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cozumel and Resort staff and other travellers.
103 questions
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Questions? Get answers from Hotel Cozumel and Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Resort has 3 buildings , all rooms in buildings 2 and 3 are facing pool area .”
 of 5 bubbles mmisha007, 25 Nov 2016 | Read review
“Ocean view rooms cost extra. Make sure you get the top floor as there are buildings across the street which would block your view.”
 of 5 bubbles 17joeg, 21 Nov 2016 | Read review
“We like the second floor rooms. they are a bit quieter and have balcony.”
 of 5 bubbles Christopher1701, 1 Nov 2016 | Read review
“Like the rooms that have the afternoon sun”
 of 5 bubbles pearcem52, 28 Oct 2016 | Read review
“All the rooms are great”
 of 5 bubbles 904sandrah, 26 Oct 2016 | Read review
5 of 5
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