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Hotel Cozumel and Resort

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Hotel Cozumel and Resort
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1,718 Reviews from our TripAdvisor Community

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Showing 1,483: English reviews
Fort Worth, Texas
Reviewed 25 November 2013

We went to this hotel on a Groupon special. The hotel leaked every where through the roof when it rained. Food was absolutely horrible!!! Dinner was mixed together with stuff for breakfast and visa versa. The service was terrible. The hotel smelt like mildew. They charge you for local calls and $10 for room service. You are not on the...

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3Thank Kimberly B
Fort Worth, Texas, United States
Reviewed 23 November 2013

I have stayed at a couple other hotels in Cozumel that rank in the same price range as this hotel. I have found that Hotel Cozumel and Resort offers consistency with cleanliness, service and convenience. Just a short mile south of the San Miguel Pier this hotel is close enough to the square but yet just far enough to keep...

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4Thank Bonnie T
Chester, California
Reviewed 23 November 2013

From the moment we checked in, we were welcomed with open arms and a Blue Hawaiian. We got an early check in and king bed as requested, no waiting. Calling ahead does help. We had a fruit basket in the room as welcome surprise and a beautiful bouquet of tropical flowers, (perhaps they know this was our 3rd year back!)...

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3Thank ShelDiver
Ohio
Reviewed 21 November 2013

This was a SPECTACULAR place for us and can't wait for our next visit. The staff, food and drinks: incredible. But, this place may not be for some. This is not the place to stay for those who want a long sandy beach, pristine ocean views and food thrown away so guests won't get offended to get broccoli one night,...

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10Thank TheScubaLyons
florida
Reviewed 19 November 2013

just spent another10 days here and this our 12th year staying here---very happy with the hotel--it improves every year---pool good -beach good (man-made)--location for walk to town and local stores is great---food is fine with good variety---haven't dove for a few years but always was good with dive paradise---hotel staff very friendly---beds can be firm---good ac and hot water--rooms kept...

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2Thank billybbbb
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Thank you so very much for your valuable and continued preference. We are so pleased to have happy repetitive guests like you! Thank you for sharing your vacation experience with all the Trip Advisor readers. We are looking forward to have you with us again soon!

Warner Robins, Georgia
Reviewed 18 November 2013

This is my second stay at HC and I loved it more than the first time. The food has improved greatly. Everything off the grill is delicious and this time the buffet items were hot and good. It's conveniently located within walking distance of two grocery stores and downtown. Dive Paradise is right across the street so you roll out...

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1Thank DixieDiveChick
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Thank you so very much for your kind review and for sharing your great dive vacation with the Trip Advisor readers. We are so happy that you have had a great stay with us. We hope you come back soon!

Loveland, Colorado
Reviewed 16 November 2013

This is a nice hotel if you are planning a dive vacation. It is right across the street from Dive Paradise who is their Dive OP. The rooms are nice but the walls are a little thin. It is a good idea to ask for a mattress pad as our mattress was shot. The pad made it very comfortable once...

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Thank protrac
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Thank you very much for your kind review and for sharing your dive vacation with the Trip Advisor readers. We are so pleased you have had a great diving vacation with us. We hope you come back soon.

San Francisco, California
Reviewed 15 November 2013

Good hotel for the dive group, Dive Paradise In house dive shop, fair dive shop but we were forced to take a cattle boat when we reqested a small boat(as advertized) they claim had to be at least 5 divers, nothing In their advertizing stated this requiterment??see other comments below

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1Thank mal p
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Thank you for your feedback on the Dive Shop on the premises. I've forwarded them your review so they can take care of it accordingly. Thank you for sharing your experience with the Trip Advisor readers. We truly hope we can have you back soon.

Cincinnati, Ohio
Reviewed 15 November 2013

The hotel itself was very clean and well maintained. I had an ocean view with a balcony. I like to sit out there after diving and just relax. The bed was very firm. Much more than I care for. But tolerable. The decorations were well place and maintained. You can tell the staff takes pride in the appearance of their...

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1Thank don s
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Hello Don, thank you for such a very well descriptive review of yours. I'm glad you have shared your good vacation experience with all the Trip Advisor readers. We are so pleased that you have had a wonderful stay with us. We hope to serve you again in a near future.

Fort Worth, Texas
Reviewed 14 November 2013

My wife and I recently stayed at the Hotel Cozumel and Resort as part of a dive package, and we would without question return again, whether as part of another package or on our own. This is by no means a world-class resort, but for what it is and tries to be, it represents exceptional value. I found the entire...

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Thank 41-38
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Thank you very much for your kind review and for sharing your experience with us with all the Trip Advisor readers. We are so pleased that you have found us suitable for your diving vacation. We truly hope to have you with us in a near future again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
This gorgeous resort is one mile away from the newly renovated center square with shopping, local restaurants and bars, and just minutes from the colorful and abundant coral reefs that have made Cozumel one of the world's top snorkeling and diving destinations. The largest swimming pool in town with two diferent meal plan options: All inclusive and European plan. 180 newly remodeled air conditioned rooms in 3 story buildings, including 6 superior rooms with jacuzzi and 1 two bedrooms Master Suite, all with screen tv, Wi-Fi free access, direct dial, touch tone telephones, bottle of water on arrival, radio alarm clock, safety deposit box, iron-ironing board, hair dryer and toiletres, adjoining rooms availables. the 180 rooms are non smoking. ... more   less 

Additional Information about Hotel Cozumel and Resort

Address: Carretera Costera Sur, Km 1.7 | Zona Hotelera Sur, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: RM433 - RM870 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Cozumel and Resort 3.5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort
Hotel Style:
#16 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cozumel and Resort staff and other travellers.
126 questions
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See all questions (126)

Questions? Get answers from Hotel Cozumel and Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not much choice on rooms.You'll get standard pool-view rooms w/the north-facing balcony. I think you have to pay extra for Oceanview.”
 of 5 bubbles freedomcolorado, 29 Mar 2017 | Read review
“Rooms facing the pool are a little more quiet because the water view has street noise.”
 of 5 bubbles czmdiver2017, 29 Mar 2017 | Read review
“We like the area in the center of the main hall of rooms to the right of the pool, rather than toward the end of the pool rooms.”
 of 5 bubbles caroledvg, 27 Mar 2017 | Read review
“We were on an upper floor, no noise issues. All rooms have balconies with areas for easily hanging scuba gear.”
 of 5 bubbles swimmomjax, 24 Mar 2017 | Read review
“Second floor or top”
 of 5 bubbles nance20, 19 Mar 2017 | Read review
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