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Iberostar Cozumel

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#12 of 51 Hotels in Cozumel
Certificate of Excellence
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Iberostar Cozumel
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4,583 Reviews from our TripAdvisor Community

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Showing 4,171: English reviews
toronto
Reviewed 2 days ago NEW

Stayed with 25 family and friends ages 1-55. A good time was had by all. My room was steps from the pool which was awesome. Rooms are very damp but clean and spacious and always had hot water for showers. The pool was cold as it is not heated and that may be the reason why it was never busy....

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1Thank maxx01
Grand Rapids, Michigan
Reviewed 3 days ago NEWvia mobile

Stayed here for eight days with my husband in January, 2017. Great resort, located at the end of the hotel zone in Cozumel. Plenty of activities with the star friends, most notably Wendy, who was very charming and personable. She is an accomplished young entertainer and really cares about the guests' experience! Please do not miss the fire show when...

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5Thank lindainmichigan
Las Vegas, Nevada
Reviewed 3 days ago NEWvia mobile

After staying at a wonderful Iberostar property in the Riviera Maya in 2013, we decided to stick with the company for our recent excursion to Cozumel. While it's hard to match the peerless Playa Paraiso, the property did serve its purpose as a great resort for divers and for excellent service. The number of restaurants weren't as extensive or impressive...

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2Thank orange-u-tall
New Brunswick
Reviewed 3 days ago NEW

The Good - Beautiful grounds, beautifully decorated for Christmas - Nice accommodations with a comfortable king size bed - Fridge restocked daily with bottled water - Pool was nice. - Beatles show was excellent - nice gift shop off lobby with reasonable prices The Bad - Internet was very slow - Cannot flush toilet paper- must be put in garbage...

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1Thank Deepwaterguy
Vernon, Canada
Reviewed 4 days ago NEW

We come here to dive with Dressel Divers who are a top notch dive operation. We have done dive trips all over the world and this outfit is one of the best. The accommodations are basic but comfortable and quiet at night. The grounds are really nice with all the foliage and the flamingos are a real treat to watch....

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2Thank ahesk
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, There is nothing we love more than reading that our guests felt welcome and well looked after and thoroughly enjoyed every aspect of their stay at our IBEROSTAR Cozumel. Thank you for pointing out our beach, beautiful wildlife, activities and diving in our amazing Caribbean sea. We also were very pleased to read such praising comments on our...

Reviewed 4 days ago NEW

We were both incredibly happy. Our room was 40 feet from the water. The resort has a pier and fish swarmed it. The food and drinks were great - the breakfast and dinner buffets in the main building were top notch. The ala cart restaurants we went to were good, Pagoda better than Las Marias. The staff was incredibly friendly...

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3Thank Jȯr-dən W
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, We greatly appreciate the time you spent to share your feedback on your recent holiday experience at our IBEROSTAR Cozumel. Thank you for your praise about our gastronomy, especially the Oriental and La Cantina restaurants, as well as our cozy rooms. Like you mentioned the beach entrance is rocky because we are located near the reef area; it...

Guelph, Canada
Reviewed 4 days ago NEW

We were a group of 20, ranging in range from 9 to 86 and we were all impressed! The resort was small enough for everyone to get around easily even though some people did get a bit lost at night. The food was amazing and very plentiful. The only complaint about the food that I heard was that there was...

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2Thank Ingrid S
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, First and foremost, we would like to thank you for taking the time to share with us your stay at IBEROSTAR Cozumel. We thank you for pointing out the quality of our restaurants, the gastronomy being an important aspect for IBEROSTAR, our talented Chefs do their utmost to please all palates; It is enjoyable to read that we...

Raleigh, North Carolina
Reviewed 4 days ago NEW

Came via cab (approx. 20 minute ride) from a cruise ship (Disney Fantasy) for the afternoon hoping to purchase a day pass. The front desk staff were very accommodating and all 9 in our party (4 adults/5kids) had a great time! Great service; friendly staff, cold beer and wonderful daiquiris! Our all inclusive pass included it all...The buffet lunch was...

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1Thank buffalogirl72
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for your wonderful review about your day pass at IBEROSTAR Cozumel We are glad that your stop at Cozumel has been special for you and your husband; our primary goal is to provide fantastic experience to families and we know we achieved it with you. We would love to have the opportunity to host you back...

Reviewed 6 days ago NEWvia mobile

We had a great time. If you want to dive this is the place for you. Snorkeling in beach area is not good. If you like to run into the water, don't go to this resort. They nicknamed this beach "iron shore" for a reason. You can't even walk into the water from the beach. It's that brutal. If you...

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2Thank Eric L
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for giving us the opportunity to know about your experience. It was a great pleasure to read your positive opinion about our hotel. In regards to your comment about the beach entrance is rocky because we are located near the reef area; it is a natural protected area which is one of our main features! As...

Reviewed 6 days ago NEW

We are finishing our last day at this resort and honestly say we will be back. Everything from the food, drinks, entertainment and housekeeping have been incredible. Special shout outs to Lele (spelling?) Juan and Wendy from the entertainment division and Ana from poolside, for making it a five star instead of a four star review. These guys and ladies...

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Thank Eric B
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this review

Dear guest, Thank you for the manner in which you describe our team, who truly are our most valuable asset. The entire team including Lily, Juan, Wendy and Ana are thrilled with your warm comment and it will only serve as a great encouragement for us all to continue delivering great experiences to our guests. It is so gratifying to...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Spa
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Directly on the beach, in a rocky, coral–filled cove with unspoilt waters. A paradise for diving and snorkelling. Sub-tropical mangrove forest. Bungalows in typical local style. Second-largest reef in the World. ... more   less 

Additional Information about Iberostar Cozumel

Address: Costera Sur, km. 17,785, Cozumel 77600, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: RM767 - RM1,941 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Cozumel 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Iberostar Cozumel Hotel Cozumel
Cozumel Iberostar
Iberostar Cozumel Mexico
Hotel Style:
#2 Green Hotel in Cozumel
#5 Top resorts Hotel in Cozumel
#6 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Cozumel staff and other travellers.
592 questions
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Questions? Get answers from Iberostar Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms near the pool are nice and quiet and convenient”
 of 5 bubbles maxx01, 19 Jan 2017 | Read review
“all the rooms are good,”
 of 5 bubbles ahesk, 17 Jan 2017 | Read review
“All rooms in separate buildings clustered in 3-4 rooms each.”
 of 5 bubbles j_rd_nw, 17 Jan 2017 | Read review
“Ask for a room near the pool. It is quieter at night and the pool restaurant is better than most all inclusive resorts main dining!”
 of 5 bubbles ericbW9031GV, 15 Jan 2017 | Read review
“I would stay away from rooms near the renovation in process. Quieter rooms are also away from the theater, it gets loud!”
 of 5 bubbles familyofsixinMA, 15 Jan 2017 | Read review
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