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Grand Park Royal Cozumel

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#13 of 51 Hotels in Cozumel
Certificate of Excellence
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Grand Park Royal Cozumel
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3,778 Reviews from our TripAdvisor Community

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Showing 2,849: English reviews
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Minster, Ohio
Reviewed 3 days ago NEW

Beautiful resort. Easy to get around except for the cobblestone grounds and no elevator to the lobby.. The staff was the best I have ever met! Snorkeling is amazing. Beach is rocky and small. Drinks very good, food could improve but plentiful. I would love to go back. We felt very safe leaving the resort to shop.

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Thank 225mary
San Juan, Puerto Rico
Reviewed 4 days ago NEW

Excellent fascilities, I recommend more nights activities like music to dance. Maybe Open the restaurant early in the morning(6am) or maybe the coffee bar. Like the Pools, beautyful view of the ocean.l

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1Thank rafaelalgarin
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear rafaelalgarin Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. It is with great pleasure that we read your kind review. It pleases us to know how special your stay was since your satisfaction is ours as well. We look forward to welcome you back to...

Dayton, Ohio
Reviewed 4 days ago NEW

After having read the reviews complaining of the lack of hot water, we booked this trip anyway. The shower mechanism is flawed and in our room the handle had a loose connection with the internal control mechanism, which made it nearly impossible to adjust the shower. I believe hot water is available, but not easy to get. Also, the complaints...

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1Thank Patricia F
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Patricia F Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. We will be...

Edmonton, Canada
Reviewed 5 days ago NEW

Just got back from this resort! Never wrote a review before but had to say something! The travel time from Cancun was crazy long, especially to go home, over 12 hours from resort to home! Recommend flying direct into Cozumel! Went with Sunwing, they didn't seem organized for transport to Hotel from airport, lots of confusion, though it did get...

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1Thank dsilvaggio
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear dsilvaggio Thank you for your stay at Grand Park Royal Cozumel. One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us. It disappoints us to know that we were unable to meet your expectations, for which we apology. We are working on this issues for...

Park Rapids, Minnesota
Reviewed 5 days ago NEW

We love the Park Royal! Our waitress Helen was wonderful, as was Okie Dokie and the rest of the restaurants staff. We stayed for 18 days and could not have been more pleased. Wifi needs to be better though for those of us that work while on vacation!

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1Thank kellisj
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear kellisj Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track. We...

Reviewed 5 days ago NEW

We visited the GPR and the Island of Cozumel for the first time in April 2017 for two weeks. It was one of the best vacations we've had. Our room on the 9th floor had beautiful views of the seafront and the island with all the amenities you'd expect. It was a spacious suite for all 5 of us, travelling...

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1Thank Hector C
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Hector C Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. It is with great pleasure that we read your kind review. It pleases us to know how special your stay was since your satisfaction is ours as well. We are certain that...

calif
Reviewed 6 days ago NEW

The management team, Pedro and Arturo? ( front desk reception) really went out of their way to help us with a split hotel situation. My son's family , unable to get reservations with us at Grand Park Royal for first nite. They really helped us make the most of the 2nd day together there, by giving us a room we...

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1Thank alicalif
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear alicalif First and foremost, we would like to express our gratitude for staying at Grand Park Royal Cozumel. Thank you for taking the time to share the delightful experience you had. It is with great pleasure that we read your kind review. It pleases us to know how special your stay was since your satisfaction is ours as well....

Bracebridge, Canada
Reviewed 1 week ago NEW

Mostly loved this resort. All the staff work very hard to keep it clean and keep guests satisfied to their best ability. Walkways are uneven but we never tripped or saw anyone having trouble at all. Gives a nice feel to the place actually. May I suggest though to leave your high heels and wedges at home. Water shoes are...

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Thank Lizette S
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Lizette S First of all, we would like to thank you for choosing Grand Park Royal Cozumel as host of your recent holidays and for the time taken to share your charming experience. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying...

Toronto, Canada
Reviewed 1 week ago

We just had a wonderful vacation at Grand Park Royal Cozumel during the first week of April. Myself and my husband stayed for 1 week and we wish we could have stayed longer. It was my second time at the resort and my husband’s first visit. I was very excited to do a resort vacation with my husband and had...

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3Thank Kirston1
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Kirston1 Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. It is very rewarding to know how much you enjoyed your recent stay. Our aim is to go beyond your expectations and we are content to find out that we are achieving it....

Toronto, Canada
Reviewed 1 week ago

Great hotel! We had a great week from April 1 to 8. It was our best family vacation, so far. We found the hotel to be clean, food great and pools and beach just right for us. We felt very safe throughout the entire trip, including transfers to and from the hotel. We now know why people fall in love...

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4Thank mom222_222
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear mom222_222 Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track. This kind of reviews...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: RM669 - RM1,632 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Top resorts Hotel in Cozumel
#6 Luxury Hotel in Cozumel
#7 Spa Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cozumel staff and other travellers.
473 questions
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Questions? Get answers from Grand Park Royal Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tower rooms have lots if street noise!!”
dsilvaggio, 18 Apr 2017 | Read review
“Ask for anything above the 5th floor to get the views. Avoid the rooms closest to the beach overlooks the small but sometimes busy road.”
762hectorc, 18 Apr 2017 | Read review
“Try out the ice cream shop”
alicalif, 17 Apr 2017 | Read review
“Try to get a Junior Suite. Also, get floors above the fifth floor for better views of the ocean..cruise ships block view on lower levels.”
debra02016, 13 Apr 2017 | Read review
“If you use the thermostat to put the fan on high, sometimes the a/c shuts off. Just put it at the temp you want, and leave it on auto for best results.”
JogaBonito10, 12 Apr 2017 | Read review
5 of 5