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Grand Park Royal Cozumel

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#13 of 51 Hotels in Cozumel
Certificate of Excellence
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Grand Park Royal Cozumel
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3,786 Reviews from our TripAdvisor Community

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Showing 2,856: English reviews
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israel
Reviewed yesterday NEW

Excellent hotel. Large rooms, clean and cozy. Beautiful and good pools. Breakfast is excellent. The buffet dinner should be improved. All in all we were one night and had a great time. The hotel is very beautiful, well maintained and gives a feeling of freedom and fun.

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Thank אורית ד
Reviewed 2 days ago NEWvia mobile

We were here from 20th of April through the 25th. Every day was absolutely amazing! Right away when we pulled up from our airport shuttle we were greeted with "Welcome Home!" The staff here went out of there way every day to ensure we were having the best of fun, and had everything we needed... Special thanks and compliments go...

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1Thank Jason M
Antioch, Illinois
Reviewed 3 days ago NEW

Grand Park Royal Hotel great!  Hotel staff work their butt's off to have it so clean and they are so polite they remember everyone's drink.... We saw lots of lizards very neat to see them roam in nature.    Room very clean 4 bottles of water every day and pop, beer in fridge at no extra cost.  Could always find something...

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3Thank cdev2017
Toronto, Canada
Reviewed 4 days ago NEW

Stunning paradise, the deluxe ocean view rooms are outstanding! The employees are just outstanding! They tried everything to please you.If you’re looking for coffee,ice cream or sandwiches look no further.This is the place to go! Hector and Edith of Café Sole we’ll make you feel right at home.They the deserve the highest commendations. All three restaurants have a very nice...

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1Thank Wayne P
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Wayne P Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. Thank you for pointing out every little detail that you enjoyed during your stay. It is our pleasure to find out that our efforts are yielding results. We will be pleased to host your holidays...

Portsmouth, Ohio
Reviewed 4 days ago NEW

grand park royal was an excellent trip. the pools were cold but so nice ! my stay was peaceful and calming. the food and service was perfect. the staffs were so nice and friendly. my favorite was Benjamin, we always played different sports together. the weather there was so nice and hot. we went snorkeling at the beach, which was...

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1Thank joycezheng15
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear joycezheng15 Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. It is an honor to read how much you enjoyed our facilities and services. Our mission is to make your stay as pleasant as possible and it is gratifying to know that we...

ajax, ontario
Reviewed 4 days ago NEW

I went here with my fiance in February and we loved the trip! I have no real complaints about the resort it'self just about some of the guests! The food was GREAT! We didn't do any al la cartes the entire week, we heard it can be a pain to wait in line- one lady even told us she was...

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1Thank bobbysaget
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear bobbysaget Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track. We...

Calgary
Reviewed 4 days ago NEW

We just returned from a week at the Grand Park Royal. I try to be objective with my comments so let me start with the cons: Cons - The beds are quite hard and uncomfortable. We spent the first couple of days getting adjusted to the kinks we had from the beds - but after a few hours swimming and...

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1Thank Trina M
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Trina M Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. Your every comment is very constructive as...

Minster, Ohio
Reviewed 1 week ago NEW

Beautiful resort. Easy to get around except for the cobblestone grounds and no elevator to the lobby.. The staff was the best I have ever met! Snorkeling is amazing. Beach is rocky and small. Drinks very good, food could improve but plentiful. I would love to go back. We felt very safe leaving the resort to shop.

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Thank 225mary
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear 225mary, Thank you for your stay at Grand Park Royal Cozumel and for such a positive review. It is with great pleasure that we read your kind review. It pleases us to know how special your stay was since your satisfaction is ours as well.

San Juan, Puerto Rico
Reviewed 1 week ago

Excellent fascilities, I recommend more nights activities like music to dance. Maybe Open the restaurant early in the morning(6am) or maybe the coffee bar. Like the Pools, beautyful view of the ocean.l

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1Thank rafaelalgarin
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear rafaelalgarin Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. It is with great pleasure that we read your kind review. It pleases us to know how special your stay was since your satisfaction is ours as well. We look forward to welcome you back to...

Dayton, Ohio
Reviewed 1 week ago

After having read the reviews complaining of the lack of hot water, we booked this trip anyway. The shower mechanism is flawed and in our room the handle had a loose connection with the internal control mechanism, which made it nearly impossible to adjust the shower. I believe hot water is available, but not easy to get. Also, the complaints...

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1Thank Patricia F
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Patricia F Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. We will be...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: RM647 - RM1,611 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Top resorts Hotel in Cozumel
#6 Luxury Hotel in Cozumel
#7 Spa Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cozumel staff and other travellers.
475 questions
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Questions? Get answers from Grand Park Royal Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor great garden view view of pools and courtyard. Floor 9 and above would have ocean.”
cdev2017, 24 Apr 2017 | Read review
“Tower rooms have lots if street noise!!”
dsilvaggio, 18 Apr 2017 | Read review
“Ask for anything above the 5th floor to get the views. Avoid the rooms closest to the beach overlooks the small but sometimes busy road.”
762hectorc, 18 Apr 2017 | Read review
“Try out the ice cream shop”
alicalif, 17 Apr 2017 | Read review
“Try to get a Junior Suite. Also, get floors above the fifth floor for better views of the ocean..cruise ships block view on lower levels.”
debra02016, 13 Apr 2017 | Read review
5 of 5