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Grand Park Royal Cozumel

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#13 of 50 Hotels in Cozumel
Certificate of Excellence
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Grand Park Royal Cozumel
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3,361 Reviews from our TripAdvisor Community

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Showing 2,537: English reviews
plumbertapes@aol.com
Reviewed 2 days ago NEW

Stayed from Nov.28 to dec 6, the resort was better then I expended. the food was better then I expended, the booze choice was very good if you ask for the better stuff. Dived with Dive with Marten dive shop, top notch. Dove with them many times over the years, did 10 dives this time saw my 2 sea horse...

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Thank plumbertapes
Reviewed 2 days ago NEW

I really liked our stay. We had everything we needed, food and drinks were just great. Kids had a great time too! My special thanks goes to the entertainment team with Leonardo, David, Julian and Jazmin. Thanks guys for great volleyball games and evening shows!

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Thank Tanjababe
Saint Charles, Missouri
Reviewed 2 days ago NEW

Good hotel. Very clean and great service. Nice pools and views. Only complaint would be dinner reservations - a very poorly managed process that made it difficult to eat in the nicer restaurants on site.

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Thank David K
Chesterfield, Virginia
Reviewed 3 days ago NEW

We have been to Park Royal at least 6 times and brought friends or family 3 times. The upgrade to Grand Park Royal is obvious...same great service, but now have coffeemakers and stocked refrigerator in the rooms, simple room service--all complimentary, new restarant (totaling 3 plus buffet and girls; new fitness room and spa. All good changes! However, the king...

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Thank ginger1129
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear ginger1129 Before anything else, thank you for your stay at Grand Park Royal Cozumel and for the time taken to share your pleasing experience. Thank you for pointing out every little aspect that you enjoyed during your stay at our resort. It is my pleasure to find out that our efforts are yielding results. Thanks to reviews as complete...

Lexington, North Carolina
Reviewed 3 days ago NEW

This all inclusive resort has some very hard working staff that keeps this resort beautiful daily. They are constantly cleaning throughout the resort. The cooks and wait staff makes everything great during each meal. The rooms have an awesome view of the ocean and some have a garden view. The only complaint is that the mattresses are hard and they...

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Thank xlrstone
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear xlrstone, Before anything else, thank you for your stay at Grand Park Royal Cozumel and for the time taken to share your pleasing experience. I am truly grateful for your appreciation towards the service provided by our staff members and for highlighting how much you enjoyed your stay. Know that your satisfaction as guest of our resort is our...

vestal, ny
Reviewed 3 days ago NEW

My wife and I stay at the Grand Park Royal in the fall and in the spring every year, and know most of the staff, so I am a bit biased. The staff is friendly and helpful, the evening shows are wonderful, and there is scuba diving on premises as well as nearby. The Grand Park Royal has two wonderful...

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2Thank george_vestal_ny
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear george_vestal_ny, Please let me thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. I am delighted to read how we succeeded in making your stay a memorable and unique experience. Know that our priority is to be very attentive towards your needs and to provide...

Prince George, Canada
Reviewed 4 days ago NEW

We loved the lay out of the resort, liked that you had a view to the ocean, staff and entertainment was really great, not so hot on the small beach area, but we do understand there is not much access for the Resort to offer more of an area to increase the beach size. There was other areas to lay...

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Thank Kimberly A E
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Kimberly A E, Above all, I want to thank the confidence placed on Grand Park Royal Cozumel as host of your vacation and the time taken to share your charming experience. It is with great pleasure that I read the review you kindly shared. It please me to know how special your stay was as your satisfaction is ours...

Hoodsport
Reviewed 5 days ago NEW

Relaxed, comfortable, great food, very accommodating and friendly staff. I would go back. The main pool area offered many shaded areas, beach and infinity pools provided full sun. Plenty of food and beverage choices.

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Thank Patrice P
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Patrice P. Before anything else, thank you for your stay at Grand Park Royal Cozumel and for the time taken to share your pleasing experience. Please know that it is enormously satisfying to know that we provided you with a memorable stay. That is one of our main goals and it is good to know that we are on...

Santa Clara, California
Reviewed 1 week ago

Beautiful hotel staff was friendly helpful, food was always good we ate at several of the internal places. Our room was amazing we had windows on all sides, so we were able to see the green of the jungle and Yes views of the amazing ocean. Was fun to watch which cruise ships were docked each morning. We had the...

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3Thank brianpO7411AG
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear brianpO7411AG, First and foremost, I would like to express my gratitude upon your decision to stay at Grand Park Royal Cozumel. Thank you for taking the time to share the delightful experience you had at our resort. It is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission is to...

Reviewed 1 week ago

We visited the Park Royal over thanksgiving. It was great except that they charged us double the all inclusive fee and I am sure they served the same food. Beach was just perfect. The scuba diving was spectacular. Do not use the dive shop on site because they are not PADI certified. Use Dive with Martin which is only a...

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1Thank Mike S
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Mike S, Please let me thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. Allow me to thank you for sharing your comments as they will permit us to develop our services in order to keep delivering the best experience to our guests. I look...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: RM702 - RM1,858 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Top resorts Hotel in Cozumel
#6 Luxury Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
#7 Spa Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cozumel staff and other travellers.
343 questions
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Questions? Get answers from Grand Park Royal Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Paid $25 a day extra per day at the hotel for a 8 floor room worth it”
 of 5 bubbles plumbertapes, 7 Dec 2016 | Read review
“Our room a tad tricky but once we knew how things worked. Its set up to have your room key inserted in a slide holder to have the lights work, plus our bedroom how the room was set up if closed it took a room key to unlock. I think when first arrival a person should meet in the room to show. ”
 of 5 bubbles brianpO7411AG, 1 Dec 2016 | Read review
“If you are not a Park Royal member you will not get a prime room. Ask for one above the 6th floor with a pool view.”
 of 5 bubbles mikesL4757ZA, 1 Dec 2016 | Read review
“Choose a room on the upper floors.”
 of 5 bubbles thefaxdoctor, 27 Nov 2016 | Read review
“Gold members should not have to repeatedly ask for toiletries or face wash cloths. This became annoying.”
 of 5 bubbles janetevelynl, 21 Nov 2016 | Read review
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