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Grand Park Royal Cozumel

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#13 of 51 Hotels in Cozumel
Certificate of Excellence
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Grand Park Royal Cozumel
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3,692 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Park Royal Cozumel
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Showing 2,790: English reviews
Reviewed 1 week ago

Stayed for 8 nights,everything at Grand Park Royal was Great!! Entire staff was fabulous! Courteous, helpful, they made us feel very welcomed. Our lady Juaneta kept our room immaculate! The food was excellent, we especially enjoyed the "specialty " restaurants! We did not really care for the time share push, but we understand the necessity. There was plenty to do...

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Helpful?
Thank Jeannie O
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Jeannie O First of all, we would like to thank you for choosing Grand Park Royal Cozumel as host of your recent holidays and for the time taken to share your charming experience. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying...

Gloucester, Virginia
Reviewed 1 week ago

Everything was great and we had the best time! There were a few negatives, fridge didn't work, but as I say little things! The resort was beautiful and the staff were very friendly and helpful! The food was great! Loved the theme nights! We tried all of the restaurant and they were great! The beach is small but never was...

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Thank rebeccapI3184JL
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear rebeccapI3184JL Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track. We will be pleased...

Reviewed 1 week ago

I would never come back to this resort nor recommend it to anyone. I was very unimpressed with the quality of the resort along with the fact that it is an island that is “beachfront” yet there is NO beach. That is correct! There is a small man made little alcove but there is not actually a beach. Also, be...

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Thank HelloStaycation
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear HelloStaycation First and foremost, we would like to express our gratitude for staying at Grand Park Royal Cozumel. It is our priority to provide our guests with a memorable experience. Therefore, we appreciate any form of feedback as it helps us improve to continue exceeding your expectations. It is with great concern that we read your comments. It disappoints...

Wild Rose, Wisconsin
Reviewed 1 week ago

We stayed at Grand Park Royal Cozumel in early March and it was a great experience. The best part of the resort could maybe be the awesome staff. We started each day at the buffet with a super omelet made by Luisa who has a smile that will melt your heart. The pool bartenders Ernesto, Julian, and Angel were so...

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Thank jjansen11
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear jjansen11 Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track. Hopefully we will have...

New York, NY
Reviewed 1 week ago

I was at GPR for a scuba diving trip with a group of 35 people. On the plus side, the dive staff at the hotel associated shop were terrific. The housekeeping was impeccable, the food, especially in the restaurants was very good; the buffet was more than adequate. There's a nifty espresso bar/gelatoria tucked into a corner by the restaurants,...

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Thank trychterus
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear trychterus Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us. We are really sorry we could not prevent this...

Long Beach, Indiana
Reviewed 1 week ago

....at the Grand Park Royal Cozumel! My second visit to this resort and I'll keep returning. Sparkling clean resort with warm and friendly staff. Karen at the pool was ready to provide a fresh drink order consistently, and always with a smile! Wish I could remember more staff's names because they all were great! Really enjoyed the food, too. Highly...

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Thank funsummer_12
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear funsummer_12 Thank you for your stay at Grand Park Royal Cozumel and for such a positive review. It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for. We will be glad to welcome you back and go beyond your expectations....

Reviewed 1 week ago

I stayed here with my family and was a perfect vacations. We enjoyed all kind of food! facilities and the entertainment show at night. Even when there are sellers for vacation packages they respect a lot you time and the spaces to have customers conversations We'll definitely go back again! and enjoy all the pools, and the private beach at...

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Thank Antonio H
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Antonio H Thank you for your stay at Grand Park Royal Cozumel and for such a positive review. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. We will be glad to welcome you back and...

Hamilton, Canada
Reviewed 1 week ago

You notice the cleanliness and the large amount of staff that are dedicated to their jobs. The food is robust, plentiful and not boring. The hotel has many options for various services, such as morning coffee, restaurants, several swimming venues, ease of access to the Island attractions. Very safe everywhere, the people are warm and friendly. Must rent a car...

Review collected in partnership with this hotel
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Thank paul b
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear paul b Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. Thank you for pointing out every little detail that you enjoyed during your stay. It is our pleasure to find out that our efforts are yielding results. We look forward to your...

Milford, Connecticut
Reviewed 1 week ago

I stayed at the Grand Park Royal Cozumel the week of Feb. 21-28. I have never been to a all inclusive before and i had read reviews online about this hotel and was excited to go. The staff were extremely friendly. Aldo greeted us and would ask us every time we saw him if we needed something. He is great!...

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Thank Kelcy R
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Kelcy R Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cozumel. It is thanks to comments like yours that we are able to identify our opportunity areas so as to continue to provide a quality service. We are really sorry we could not prevent this kind...

Chicago, Illinois
Reviewed 1 week ago via mobile

Beautiful resort! Beautiful employees!! Helen was our favorite as she is such a hard worker but mostly because she does it all with a smile, making us feel at home while looking at crystal clear waters!! Resort is immaculately cleaned and has everything for a snorkel vacation!!

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Thank Snorkelphibian
PARKCZM, Gerente at Grand Park Royal Cozumel, responded to this review

Dear Snorkelphibian Let us thank you in the first place for staying at Grand Park Royal Cozumel and for taking the time to share your pleasant experience. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority. We will be glad to welcome...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Turquoise - often crystal clear waters -are just offshore. Beneath the surface are breathtaking reefs to attract undersea divers (and fantastic undersea life) from around the world and the Grand Park Royal Cozumel is in the center of it all. The leading All-inclusive on the island welcomes guests to 342 spacious guest rooms each with balcony overlooking the finest corner of the Caribbean. All inclusive, unlimited meals, drinks, snacks, 4 restaurants, buffet style and a la carte, 2 snacks, Café Sole (coffee house), 5 bars, room service 24 hours, in room mini-bar that is restocked daily, high-speed internet access (surcharge) or basic free internet, live entertainment, kids' club (0 -12 years old), fully equipped fitness center ($), spa, 3 resort swimming pool (including 2 infinity pools, main pool & kids club pool with water slides) and two Jacuzzis facing the ocean. ... more   less 

Additional Information about Grand Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankanaab, Cozumel 77600, Mexico (Formerly Park Royal Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: RM700 - RM1,439 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cozumel 4*
Number of rooms: 342
Reservation Options:
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Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico
Hotel Style:
#6 Luxury Hotel in Cozumel
#6 Top resorts Hotel in Cozumel
#7 Spa Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cozumel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors=best views”
 of 5 bubbles TravelPrincess1970, 22 Mar 2017 | Read review
“Try to get a room at or above the 5th floor if you want an ocean view over the courtyard trees.”
 of 5 bubbles karenandmarc, 21 Mar 2017 | Read review
“the rooms are clean and beautiful. Unless you like looking at cruise ships a ocean front would be just OK.”
 of 5 bubbles 372maryo, 21 Mar 2017 | Read review
“Upper floors have better ocean views”
 of 5 bubbles redheadmimi, 20 Mar 2017 | Read review
“If you want ocean view you have to be above floor six. If you want sun on you balcony you will need a room on the northern tower complex.”
 of 5 bubbles 710gracieg, 19 Mar 2017 | Read review
5 of 5