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Occidental Cozumel

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Occidental Cozumel
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4,332 Reviews from our TripAdvisor Community

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Showing 3,949: English reviews
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Springbrook, Wisconsin
Reviewed 2 days ago NEWvia mobile

Loved the resort! The grounds were beautiful and the rooms. Food was good nothing special. Service was good, especially Rulo Lopez one of the activities director he was amazing made the trip so much more fun. Can't wait to go back.

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Thank ifaithe
usa
Reviewed 2 days ago NEWvia mobile

This was our sixth visit to Cozumel and our fourth to the Occidental Grand Cozumel. We love it here! We are treated like family! The grounds are beautiful! My husband got his scuba license here on our first visit back in 2009. Although this is our first visit since new owners took over, we found everything wonderful! We especially liked...

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1Thank harley1Usa
Barrie, Canada
Reviewed 2 days ago NEW

My apologies for posting this review so late after my visit. (Feb) I was actually staying at the Allegro for my vacation but wanted to check out the Grand while I was there and visit with some old friends. I was greeted warmly by Carolina and we got to spend a few minutes chatting and catching up. She's just as...

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Thank Garden_Gal20
Toronto, Canada
Reviewed 2 days ago NEW

Check in: Not a pleasant experience, bad start to the trip. There is a strict NO CHECK IN BEFORE 3 policy at the hotel, unless you pay the 'special fee'. It would have been good to know so we could prepare ourselves for it. We had called and emailed 3 weeks prior to our trip with our room requests and...

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1Thank Les_is_more35
Sabinal, Texas
Reviewed 3 days ago NEW

This is a beautiful place and it is well-situated nearest the island's best scuba diving reefs. The rooms were spacious, beds comfortable, food delicious and service was great (thanks to Cristy at the main restaurant)! The resort is extremely clean and beautifully landscaped in the jungle. My 3rd floor room was up in the canopy! They aim to please everyone...

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Helpful?
Thank BeautifulDiver
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear BeaurifulDiver Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you for referencing so many of our team members by name, as...

Toronto, Canada
Reviewed 3 days ago NEW

I am not a traveller with high expectations and often read reviews with an open mind. Having said that, I recently travelled to the Occidental in Cozumel with a group of 15 people and was very disappointed. I will start with the positive points. The resort is very clean with very friendly staff. It is a large property with very...

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1Thank lisa23582015
Gabriela G, Guest experience Manager at Occidental Cozumel, responded to this review

Dear lisa23582015 In Occidental Cozumel we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Please receive our most sincere apologies for not fulfilling your expectations...

Toledo, Ohio
Reviewed 3 days ago NEW

We had a nice stay 3-11 to 3-18. Check in was a breeze our room was very nice as we had friends who up graded us to the first club. With that we got a one bedroom so we had 2 bathrooms, 2 tvs and a dinning table. The beds at the resort were very comfertable and slept well. Wasnt...

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Thank ttolford
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear ttolford Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Cozumel hotel and are delighted to read that we were able to match your holiday expectations. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide...

Reviewed 3 days ago NEW

We have been here three times and twice to the occidental next door. We Love going here and over the year's and have seen all sorts of weather,from sunny day's to 2" of rain an hour. Swimming and snorkeling is such fun on the beach,but the best time to go is when it's raining and nobody's out there. I have...

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Thank Curtis S
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Curtis S Firstly we would like to thank you for choosing our Occidental Cozumel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We do our utmost to ensure...

Emo, Canada
Reviewed 4 days ago NEW

This is probably our 7th visit to the Occidental Grand and this year we were a family group of 15. Check again was a breeze with Quitzia in the First Club office and was more than helpful during our stay when ever we had a question. Rooms have had several upgrades since our last stay in 2015, always lots of...

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1Thank Tom J
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear hooker1964 We first would like to thank you for making our Occidental Cozumel your preferred choice for your holidays in this beautiful island, it is always a pleasure to welcome back our most loyal guests year after year. We have taken good note of your remark on the queues at times in our bar and regret reading your dissatisfaction,...

Reviewed 5 days ago NEW

I was very disappointed by this resort...my husband and I stayed for 7 days in the Royal Club. The rooms were very nice, updated and clean. The staff were all lovely people and very attentive to our needs. My problem was the food and drinks which is major at an all inclusive resort...the drinks were horrible, I couldn't get a...

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Thank Ericialovestravel
Gabriela G, Guest Experience Manager at Occidental Cozumel, responded to this review

Dear Ericialovestravel In Occidental Cozumel we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We have taken good note of your remarks on the dining...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 

Additional Information about Occidental Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico (Formerly Occidental Grand Cozumel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: RM691 - RM1,697 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Cozumel 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Grand Cozumel
Grand Occidental Cozumel
Hotel Style:
#8 Luxury Hotel in Cozumel
#13 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Cozumel staff and other travellers.
247 questions
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Questions? Get answers from Occidental Cozumel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 16 is the middle Ask for a second floor, jungle facing room. If you have mobility issues/kids demand a 1st floor room.”
 of 5 bubbles Les_is_more35, 22 Mar 2017 | Read review
“3rd floor and you are in the canopy of the jungle, no elevators here though! If you scuba dive and own gear, ground floor is ideal.”
 of 5 bubbles BeautifulDiver, 21 Mar 2017 | Read review
“We stayed in building 14 which is about half way between the front desk and the beach.”
 of 5 bubbles ttolford, 21 Mar 2017 | Read review
“Try to stay on the second floor”
 of 5 bubbles 555curtiss, 21 Mar 2017 | Read review
“Heard only 10 room with king beds in entire resort. No wait at bar at Adult pool. Lobby buffet at lunch as best quality food.”
 of 5 bubbles MarcusM49441, 19 Mar 2017 | Read review
5 of 5