We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Occidental Cozumel

5,136 reviews
Save
Traveller (3868)
Pool & Beach (1079)
Room & Suite (646)
Overview
  • Excellent40%
  • Very good32%
  • Average15%
  • Poor8%
  • Terrible5%
Travellers talk about
“royal club”(617 reviews)
“los olivos”(174 reviews)
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
Offers from Occidental Cozumel
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (5,136)Write a Review
Filter reviews
4,567 results
Traveller rating
1,685
1,512
736
383
251
Traveller type
Time of year
LanguageEnglish
More languages
1,685
1,512
736
383
251
Show reviews that mention
All reviewsroyal clublos olivosstayed at the occidental grandsonora grillspecialty restaurantsdive shopdive palancarfishthe mediterranean restaurantfirst clubquiet poolstayed in buildingbeach restaurantpizza placelobby baractivity poolgrounds are beautiful
FilterEnglish
Updating list...
1 - 5 of 4,567 reviews
Reviewed 3 days ago

Rooms were clean, pool areas were good. Food was just okay, including the specialty restaurants. Not much to do at resort especially in the evenings. Some staff were great, others werel ess than helpful.More

2  Thank Deborah C
Response from Gabriela G, Gerente at Occidental CozumelResponded 2 days ago

Dear Deborah C We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you for making us your choice hotel...More

Hotel's Favourite
Reviewed 1 week ago

We arrived around 1:00 am and were very tired and didn't quite know what to expect because of earlier mix ups with the people we booked with. The check was extremely smooth and there were no surprises. They gave us a ride to our building...More

Review collected in partnership with Barcelo Hotels & Resorts
2  Thank Robert D
Response from Gabriela G, Gerente at Occidental CozumelResponded 1 week ago

Dear Robert D We are glad to read that you liked the way our reception team greeter you on arrival and that you were promptly checked in without any hassle as expected. We also greatly appreciate your comments on the quality and variety of our...More

Reviewed 3 days ago

This resort had various food options, lots of day time entertainments, and amazing staff! I recommend eating at La Posada and La Senora. I also recommend checking out their night time shows. Definitely recommend staying here.More

Review collected in partnership with Barcelo Hotels & Resorts
2  Thank Ana C
Response from Gabriela G, Gerente at Occidental CozumelResponded 2 days ago

Dear Ana C We greatly appreciate your comments on our food because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we...More

Reviewed 3 days ago via mobile

Very friendly and accommodating staff, beautiful resort. The a la carte restaurants had great steaks and pasta. Went scuba diving for the first time, amazing experience with very helpful and friendly instructors.More

2  Thank SandyProctor
Response from Gabriela G, Gerente at Occidental CozumelResponded 2 days ago

Dear SandyProctor We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Cozumel hotel with us and Tripadvisor readers....More

A TripAdvisor Member
13
Reviewed 4 days ago

Better than the last time we were there. Nina in the first club area was always easy to talk to and there for us throughout our stay when we had questions. Beach is nice and they have a dive shop on site which is great...More

Review collected in partnership with Barcelo Hotels & Resorts
3  Thank A TripAdvisor Member
Response from Gabriela G, Gerente at Occidental CozumelResponded 3 days ago

It is good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could...More

View more reviews
PreviousNext
123456914
About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Beachfront
Bar/Lounge
Breakfast included
Room Service
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Room Service
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Tennis Court
Outdoor pool
Details
Price range
US$168 - US$318 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#11 Spa Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$168 - US$318 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#11 Spa Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (3868)
Pool & Beach (1079)
Room & Suite (646)
Dining (253)
Amenities (68)
Family and Play Areas (24)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Suzann T
17 February 2018|
Answer
Response from dmz789 | Reviewed this property |
There is a submarine you can take them down 100 feet. My kids loved it. There is a sailboat / snorkel / sunset to book. Thats was fun but kinda crowded. You can go parasailing as well. Horse back riding was kinda a... More
0
Votes
Cindy O
12 February 2018|
Answer
Response from sassy909 | Reviewed this property |
No there is no free shuttle into the town. But there are taxis and not too expensive.
0
Votes
PreviousNext
123456114
Room Tips
"top floors and depends if you prefer close to the beach or the restaurants"
Read review
"Stayed in the Royal Level, building 21, great location about midway between beach and lobby."
Read review
"Royal levels are the best"
Read review
"Even though this is an older facility it is always clean and the staff are very friendly and helpful. Live..."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing