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Occidental Cozumel

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Traveller (4055)
Pool & Beach (1126)
Room & Suite (670)
Overview
  • Excellent41%
  • Very good32%
  • Average15%
  • Poor7%
  • Terrible5%
Travellers talk about
“royal club”(633 reviews)
“los olivos”(180 reviews)
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Occidental Cozumel
Special Offer: Up to 38% - Caribean
Hotel deals
Offers from Occidental Cozumel
Special Offer: Up to 38% - Caribean
Hotel deals
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Reviews (5,502)
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4,888 results
Traveller rating
1,828
1,612
785
398
265
Traveller type
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LanguageEnglish
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1,828
1,612
785
398
265
Show reviews that mention
All reviewsroyal clublos olivosstayed at the occidental grandsonora grillspecialty restaurantsdive shopfishdive palancarthe mediterranean restaurantfirst clubquiet poolstayed in buildingbeach restaurantpizza placelobby bargrounds are beautifullunch buffet
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1 - 5 of 4,888 reviews
Reviewed yesterday

The trip was great.The rooms were very clean and the staff was extremely helpful. I really enjoyed all the wild life that surrounded the resort. Check-in and check out was very quick and easy. The only thing that bothered me was the Wi-Fi. I have...More

Review collected in partnership with Barcelo Hotels & Resorts
Thank Salim K
Hotel's Favourite
Reviewed 25 May 2018 via mobile

Stayed here for two weeks and went diving with Pro Dive. Mylene was very helpful in setting us up with our dives and rental gear. We dove with some great DM’s . Gary, Ivana, Courney and Sandra were all great, very attentive to everyone and...More

3  Thank Scubagirl936
Response from Gabriela G, Gerente at Occidental CozumelResponded 26 May 2018

Dear Scubagirl936 Thank you very much for sharing this great review of your recent stay at Occidental Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that the dive in this beautiful island plays a key role to our guests' overall...More

Reviewed yesterday via mobile

My wife, 16 yr old daughter and myself stayed here for a week. The staff couldn’t have been nicer or more helpful. The food was just ok. We have stayed at Clubmed resorts in the past which has spoiled us when it comes to food....More

2  Thank Johndell
Response from Gabriela G, Gerente at Occidental CozumelResponded yesterday

Dear Johndell We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We do our...More

Reviewed 2 days ago via mobile

I’m not a fan of all-inclusive resorts, but stayed here because other family members wanted the all-in rather than restaurants or cooking in a vacation condo. The rooms are nice, clean and good size with a large bathroom with separate shower and tub. Don’t expect...More

1  Thank David T
Response from Gabriela G, Gerente at Occidental CozumelResponded yesterday

Dear David T We are sincerely grateful for the time you spent to share your comments on your recent stay in our Occidental Cozumel hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued...More

Reviewed 2 days ago

This vacation was great for the reat value. Only 30 minutes from the airport. There was great food options and the beach and pool was the central point for our vacation. Only wish they had more activities for the kids.

Review collected in partnership with Barcelo Hotels & Resorts
Thank KelvinC931
Response from Gabriela G, Gerente at Occidental CozumelResponded yesterday

Dear KelvinC931 We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Beachfront
Bar/Lounge
Breakfast included
Room Service
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Wheelchair Access
Breakfast included
Room Service
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Tennis Court
Outdoor pool
Details
Price range
US$145 - US$318 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Cozumel
#9 Luxury Hotel in Cozumel
#11 Spa Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$145 - US$318 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Cozumel
#9 Luxury Hotel in Cozumel
#11 Spa Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (4055)
Pool & Beach (1126)
Room & Suite (670)
Dining (282)
Amenities (68)
Family and Play Areas (23)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
GixxerBabe
3 July 2018|
AnswerShow all 2 answers
Response from txmomofjandr | Reviewed this property |
WHen we were there, we didn't pay for WiFi. We had planned on it, but the receptionist at the concierge level said that because it was raining, the WiFi didn't work well. So we delayed its purchase. When it stopped raining... More
1
Vote
csully214
30 June 2018|
Answer
Response from txmomofjandr | Reviewed this property |
Yes at the main lodge. No for the beach front.
0
Votes
Z180AMkarenc
I went to Cozumel on RCCL in October 2017. When we went to the information area at the cruise dock, the young woman was unable to give me information about Occidental. I had booked a day pass there. She instead recommended Secrets Aura. Finally after being in line for over an hour for a taxi, we were on our way to Occidental. Another couple was in the taxi for a different resort on the way to Occidental. We noticed Secrets on the way and asked the driver to pull into the guarded gate area. We asked the young men to get the price for us for a day. He called and said $99 for each of us. We decided to stay, but upon arriving we were told it was $199 each! At that point we asked our driver to take us on to Occidental, but he would not agree to do that even though we offered to pay him more. Upon going back to the taxi area off the cruise pier we got another taxi who agreed to take us but then told us that Occidental didn't have good snorkeling and that there was a great little place just up the road that had GREAT SNORKELING. We stupidly believed him and stopped. Our entire day in Cozumel was ruined! What is the problem with the taxis and the information area and Occidental?????? Talk about disappointed!!!
30 June 2018|
AnswerShow all 2 answers
Response from Rob H | Reviewed this property |
I've stayed at both places....and the Aura has incredible snorkeling right off the beach...some of the best I've seen in this area, and no boat or excursion needed! Occidental is nice, but it's location isn't conducive to... More
1
Vote
Room Tips
"next to beach"
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"all rooms are garden room with very easy access to pools and ocean"
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"Higher floors recommended"
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"Wonderful Beach, but bring mosquito repellent. You may not need it, but come prepared. Bring a cheap..."
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