We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Would like to thank Thomas and Carlos for the Fine dining we received almost every night in the Grand restaurant. Superb service and they we always super friendly. Didn't go to the main buffet all week for dinner. The beach restaurant was good but I...More
This is a beautiful property built into the jungle. No beach view rooms, but a very nice beach and several nice pools. Royal Level has a private restaurant and while the food was better there, service could be painfully slow - 90 minutes for a...More
Over all this has been great for the Occidental. They have moved the Buffet to the seaside lunch area, in put in a enclosed buffet area. Having your breakfast in the morning out there is why you go on vacation to relax in enjoy the...More
I have never left a hotel in my life until now - and I'm not a snob or the like, I have been in many places from 5 star luxury to motels and campings.
We arrived, first thing that happened was someone telling us about...More
Response from Gabriela G, Guest Experience Manager at Royal Level at Occidental CozumelResponded 11 October 2017
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Royal Level at...More
We took a vacation July 15 - July 21, 2017 and had the time our lives!!! We were originally booked at another resort and decided to switch to the Occidental and then also upgraded to the Royal Level. It was fabulous!!! The room was very...More
Response from Gabriela G, Guest experience Manager at Royal Level at Occidental CozumelResponded 5 August 2017
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted...More
US$163 - US$514 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#10 Luxury Hotel in Cozumel
#14 Spa Hotel in Cozumel
Number of rooms
TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, Hotels.com, Agoda and Barcelo so you can book your Royal Level at Occidental Cozumel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Yucatan Peninsula >
Quintana Roo >
Also Known As
Royal Club At Occidental Grand Cozumel Hotel Cozumel ,
I don't know what people are talking about. our meals were fantastic! if they didn't have what we wanted on the menu, they made it for us. I don't think an elevator is an issue unless you have handicapped needs like a weal... More
I don't know what people are talking about. our meals were fantastic! if they didn't have what we wanted on the menu, they made it for us. I don't think an elevator is an issue unless you have handicapped needs like a weal chair. We were on the 1st floor but they will have your bags brought directly to the room for you and they will pick them up for you when you are ready to leave as well.
Are you sure you want to delete this answer?
"Royal level junior suite is very very nice. Wifi was free in our room, but not sure about overall."