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Secrets Aura Cozumel

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Traveller (4708)
Room & Suite (1105)
Pool & Beach (1061)
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Overview
  • Excellent45%
  • Very good29%
  • Average15%
  • Poor7%
  • Terrible4%
Travellers talk about
“sky bar”(512 reviews)
“preferred club”(248 reviews)
“preferred pool”(202 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
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Rooms
9 Jul10 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,187)
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3,775 results
Traveller rating
1,575
1,129
602
304
165
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LanguageEnglish
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1,575
1,129
602
304
165
Show reviews that mention
All reviewssky barpreferred clubpreferred poolswim up roompreferred arearoom servicemarket cafebarefoot grillpreferred roomcoco cafemanatee barocean viewpool conciergefoam partysister resortfishunlimited vacation club
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1 - 5 of 3,775 reviews
Reviewed yesterday via mobile

My husband and I are currently here on our honeymoon (6/23-7-1) Check in was fast and easy. But, our room was filthy when we were brought to it. The AC doesn’t really work either. The nightstands are falling off the walls as well. Unfortunately, we...More

Thank KatelynMCM
Reviewed yesterday

Wonderful. Place. Probably the BEST FOOD I have eaten in Mexico. their liquor is Premium and the staff is wonderful to work with. Going to return very soon. The French Restaurant, Bordeaux, is Phenomenal. Better that anything I had when living in France.

Thank fjk49
Reviewed 3 days ago via mobile

Visited Secrets the week of June 12th. I had read many reviews of the resort prior to my stay. I did not upgrade to Premier. Had ocean view with gorgeous balcony and view. Unfortunately it rained (and I mean poured) the entire week. Never saw...More

Thank Nancy L
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 2 days ago

Dear Nancy L We appreciate the time you invest in writing your review. Thank you for the great words about the location which offers to our guests a great beach area and wonderful views, service, staff, our spa, and snorkeling. We appreciate your objectivity and...More

Reviewed 4 days ago

My 24 year old daughter and I arrived on June 13th in the pouring rain. At the airport we were ushered to a counter for the shuttle where we were instructed about hotel bonuses if we agreed to hear more about the hotel the next...More

Thank WellDressedMystic
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 2 days ago

Dear WellDressedMystic Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. While we understand the...More

Reviewed 4 days ago

Anyone giving this place a 5-star rating or suggesting this is a 5 star facility, I would question the extent, amount and quality of their travels. The hotel is dated and quite limited in amenities on site. It is adults only while its sister hotel...More

2  Thank nop_12
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 2 days ago

Dear nop_12 We appreciate the time that you have invested in writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred...More

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About
Amenities
Top amenities
Room Service
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Beachfront
Free Internet
Restaurant
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$200 - US$407 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#13 Spa Hotel in Cozumel
#16 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$200 - US$407 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Cozumel
#11 Top resorts Hotel in Cozumel
#13 Spa Hotel in Cozumel
#16 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (4708)
Room & Suite (1105)
Pool & Beach (1061)
Dining (479)
Amenities (98)
Family and Play Areas (14)
Business Centre & Event Rooms (6)
Questions & Answers
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lkbaker
20 June 2018|
Answer
Response from rlksionzek |
Umbrellas and some sun beds were limited and required putting towels out by 7:30am.
0
Votes
E M
20 June 2018|
AnswerShow all 3 answers
Response from 1976RN | Reviewed this property |
I had a hard time finding an email address and when I tried to call the number provided, we were rerouted many times and never did get a person to answer our question to our liking. I hope you have a better experience there... More
0
Votes
Room Tips
"Room 1028 was handi-cap accessible and had a huge patio facing the ocean."
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"Put dressers in the rooms.No place to put your clothes other than hangers."
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"The beach front rooms were incredible; open your doors and step right out onto the beach."
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"If you go to see the ruins bring mosquito repellent. When it rains the stairwell landings and balconies are..."
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