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Secrets Aura Cozumel

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#15 of 50 Hotels in Cozumel
Certificate of Excellence
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Secrets Aura Cozumel
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2,969 Reviews from our TripAdvisor Community

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There are newer reviews for Secrets Aura Cozumel
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Showing 2,738: English reviews
Wheat Ridge, Colorado
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 October 2016

We love Cozumel and return nearly every year. This year's trip definitely did not disappoint. We decided to splurge this year and stay in the Preferred Club with an ocean view room. When we arrived we were pleasantly surprised to be upgraded to an ocean front room! What an incredible view we had! The room was very nice. Absolutely no... More 

Helpful?
Thank GoBroncos-Cubs
Lexington, North Carolina
2 reviews
Reviewed 10 October 2016

Although the facilities at Secrets Aura Cozumel did not meet the typical standard of a Secrets resort (very outdated, needs quite a bit of maintenance), the staff was excellent. The preferred pool concierge, Mariana, was extremely helpful and provided top notch service. We enjoyed our trip, but was disappointed in the overall appearance of the resort.

Helpful?
Thank PattiBates
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear PattiBates Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks.We are paying extra attention to our maintenance areas to avoid any similar sitiation. We are glad to read that... More 

Staten Island
1 review
Reviewed 10 October 2016

Diving environment might explain more casual dress, where jeans acceptable in finer dining. Sunscape newer. Some deck boards rotted at Aura outside restaurants (Oceania, MarketPlace).. Preferred Club and Bars lacking beers normal in most ULC (Seems Dos Equis rules island) Mentioned this to Agnes at the U Lounge and she went out of her way to find a supply of... More 

Review collected in partnership with this hotel

Helpful?
Thank stephanc922
Aurora, Colorado
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 October 2016

When we arrived at the hotel, we were taken to the "Preferred Check in desk" where we had to wait 15 minutes to check in. They then told us that we needed to wait for our bags to be brought over. We waited another 15 minutes (there was no wait at the front desk.) It was late and we were... More 

Helpful?
2 Thank Monika C
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Monika C, Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. We are very concerned to know that your experience did not live up to our usual level of service offered at Seecrets Aura Cozumel. We would like to learn more about the inconveniences, May I have the name or... More 

1 review
Reviewed 9 October 2016 via mobile

We were very pleased with our trip to Cozumel for our honeymoon! Food is what you would expect from an all inclusive, nothing extremely great, but nothing terrible either. The staff/people of Cozumel are all so friendly! Always greeting you wherever you go. We had a swim up room by the Manatee Bar and we loved being able to swim... More 

Helpful?
Thank jlfrede02
Berthoud, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 October 2016

This resort was great. The grounds were wonderful, though a little confusing at times. The staff was excellent from the Entertainment guys - Aaron, Francisco and Antonio to the staff in the restaurants like Antonio, Marcos, Margarito. We got a nice surprise in our room after our romantic dinner - rose petals and candles all over. I loved the adults... More 

Helpful?
1 Thank Helene0225
Wales, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 October 2016 via mobile

We stayed for three nights before heading over to playa, our overall trip was great! The highlight of our stay were the boys down at the pool bar, Fernando and Luis! They were excellent entertainers and the drinks were always fast and refreshing. The atmosphere was always fun and they were responsible. On arrival, Alexander who checked us in was... More 

Helpful?
1 Thank Chelsea C
AUSTINTOWN
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 October 2016 via mobile

My husband and I came here for our honeymoon last week and I have a mixed review...The staff is Amazing!!! The food was the best I have ever had at any resort. The bartenders where super friendly and awesome. Our room or should I say rooms, where not the best. Our 1st room the air conditioner was not right. It... More 

Helpful?
4 Thank JENNIFER N
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Mrs. Jennifer, It is a really pleasure to read that you enjoyed our wonderful staff, delicious food, service, we are going to be sharing this with our team and management area. in other hand we are concerns about the inconvenienves with your rooms, we have already forwarded all the information with our maintenance department to aviod similar situation in... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 October 2016

This is an adults only resort. The staff was very friendly and always went out of their way to say Hola. It is a large resort with 3 pools and a nice beach. You are also allowed to visit the neighboring resort which is within walking distance. We walked over 2 times to have dinner at their restaurants and once... More 

Helpful?
1 Thank Scott J
Redmond, Oregon
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 October 2016 via mobile

I would sadly have to say this is one of the WORST resorts EVER! Shame on you Secrets for making this part of your chain. Our room has no dresser, feels like a prison cell, smells like mold, has no trash cans and is so out dated I honestly wanted to cry. We've had such good luck with your chain... More 

Helpful?
6 Thank CarrieStewart77
Ulises G, General Manager at Secrets Aura Cozumel, responded to this review

Dear Ms. Stewart, I am truly sorry you had such experience in such an important celebration. I truly hope we can make it up to you. I would have wished for you to call me to make things right for you immediately. Since you were here less than 36 six hours, maybe you didn't notice that we have all the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more   less 

Additional Information about Secrets Aura Cozumel

Address: Carretera Costera Sur KM. 12.9 | Zona Hotelera Sur, Cozumel 77600, Mexico (Formerly Aura Cozumel Grand Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: RM1,045 - RM3,263 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Aura Cozumel 4.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Aura Cozumel Grand Hotel Cozumel
Wyndham Cozumel
Cozumel Wyndham
Hotel Style:
#7 Luxury Hotel in Cozumel
#8 Spa Hotel in Cozumel
#8 Top resorts Hotel in Cozumel
#9 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Aura Cozumel staff and other travellers.
360 questions
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Questions? Get answers from Secrets Aura Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms with the water view were nice. however, make sure you get a room with at least some hot water!!!”
 of 5 bubbles realtorlynne429, 1 Dec 2016 | Read review
“Ocean view rooms are pretty cool but even the pool view rooms are extremely nice.”
 of 5 bubbles TimothyD803, 28 Nov 2016 | Read review
“preffered or swim ups! Ocean front”
 of 5 bubbles J5478USemilyp, 26 Nov 2016 | Read review
“Room 536 in the preferred area. Great view of ocean and pool”
  • View from room #536
 of 5 bubbles deezoomo, 26 Nov 2016 | Read review
“Stay away from the "4000" series of rooms. A long walk and they are run down.”
 of 5 bubbles PedroANDSexy, 25 Nov 2016 | Read review
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