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Secrets Aura Cozumel

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#15 of 51 Hotels in Cozumel
Certificate of Excellence
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Secrets Aura Cozumel
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3,095 Reviews from our TripAdvisor Community

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Showing 2,847: English reviews
Kingwood, West Virginia
Reviewed 2 December 2016 via mobile

This has to be my worst hotel experience ever and the first time I ever felt the need to write a review. First our group of 3 couples were "upgraded " to a room with an ocean and pool view. That was great until we found that our upgrade was on the top floor of the building and the elevator...

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Helpful?
5Thank lisad3291
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear lisad3291 Thank you for sharing your commmets with us. Please accept our apologies it is certainly not our intention to disappoint our guests, however, it is obvious that we failed to meet your expectations on some points. I wish to reassure you, that I have shared and are trying to address your comments with our Department Heads to ensure...

Philadelphia, Pennsylvania
Reviewed 1 December 2016

Gohan Japanese restaurant is great addition to Secrets Aura. Food and service was delightful. Chef Rodigo Israel is has excellent command of Asian cuisine. The hostess was helpful and gracious. Beautiful setting.

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Helpful?
3Thank Rise S
SeaczEconcierge, Management Area at Secrets Aura Cozumel, responded to this review

Dear Rise S Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Aura Cozumel. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team. it is...

Homosassa, Florida
Reviewed 1 December 2016

The hotel is mediocre at best. The elevator to my room which was on the 4th floor was not working for 2 days. I had absolutely no hot water...ever! Cold showers are not fun all the time. The service staff, bartenders, waiters, and maids were awesome! The food was very good!

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Helpful?
1Thank realtorlynne429
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear realtorlynne429, Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. While we understand the way you felt about the situation experienced during your stay, we do hope that our...

Marmora, New Jersey, United States
Reviewed 1 December 2016 via mobile

I was here with a friend and we were happy to see that this resort although adults only is not just for couples. There was a variety of really friendly people and the honeymooning couples we met were not like the sexy photos on the website- which is why you can feel comfortable here not being on your honeymoon :)...

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Helpful?
1Thank Teri O
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Teri O Thank you for sharing your comments with us. We are thrilled to hear that your vacation was wonderful and that you were pleased with the service of our relaxing atmosphere, service, cleanliness of rooms, delicious food and drinks and various staff members. Our team is always trying to ensure that we surpass the expectations of each guest...

London, United Kingdom
Reviewed 1 December 2016 via mobile

Wonderful service from the friendly staff at this restaurant. Relaxed atmosphere and enjoyed having breakfast and evening meals here during our stay. Positioned by the sea with choice of tables on open terrace or under the traditional Mayan style roof. Fresh fruit in abundance for breakfast and a wide variety of meats, pasta, Mexican cuisine too. Staff who particularly made...

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Helpful?
3Thank Veronica T
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Veronica T We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Secrets Aura Cozumel. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We thank you on behalf of our team...

Reviewed 30 November 2016 via mobile

We very much enjoyed our stay at Aura. The staff was friendly, the grounds, pool and beach were beautifully maintained and the food was good (not great but still enjoyable) It was a bit far from town which had its pros and cons...pros, quiet beach and secluded feel. Cons, made doing activities outside of the resort expensive and time consuming....

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Helpful?
1Thank newkellen
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear newkellen Thank you for taking the time to write your comments on TripAdvisor about your stay with us. We are certainly pleased to understand from your comments about your recent trip to Secrets Aura that you enjoyed the resort staff, hotel and accommodating service experience. As a hotel company we will continue to create wonderful guest experiences where personalized...

Novato
Reviewed 30 November 2016

Food was great, the standard rooms were nice, but the preferred club rooms are much nicer than the standard suites. There were a lot of activities on site each day, I wanted to stay another week to enjoy them all. We shouldn't have wasted half a day in town bartering with the shops near the square. The on-site dive operator...

Review collected in partnership with this hotel
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1Thank brentb291
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear brentb291 Thank you for taking the time to write an informative review on TripAdvisor about your stay with us. Your remarks are very much appreciated as they help us to improve our service, and our product. We were really happy to hear that you enjoyed your recent visit to the hotel and that you were particularly pleased with the...

Lubbock, Texas
Reviewed 30 November 2016 via mobile

We absolutely loved this place! My wife and I enjoyed our honeymoon here back in July 2016 and we're already wanting to book here again. The staff was great, the rooms were cleaned and the mini fridge was refilled everyday. We had the junior suite swim up room, it was nice to walk right out of the back door and...

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Helpful?
2Thank CalebChamp
SeaczEconcierge, CalebChamp at Secrets Aura Cozumel, responded to this review

Dear CalebChamp Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Aura Cozumel. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so...

Salt Lake Cty
Reviewed 28 November 2016

A ten day dive trip was an exceptional value and relaxing vacation. The people at the resort were amazing in taking care of our needs and wishes. The food was excellent and the service exceptional. Mario, Orlando, William and Migil were all fantastic in the food area. Eugenia was of course my favorite part of the trip. Her fun personality...

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Helpful?
1Thank Timothy D
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Dear Timothy D Thank you for taking the time to write your comments on TripAdvisor about your stay with us. We are certainly pleased to understand from your comments about your recent trip to Secrets Aura that you enjoyed the resort staff, atmosphere, food and accommodating service experience. As a hotel company we will continue to create wonderful guest experiences...

Sterling, Virginia
Reviewed 28 November 2016

It has been 2 months since my stay at this "resort" and I have emailed them every week to get a refund for 1 day (flight was cancelled due to a hurricane). I have emails stating that they would give me the refund and then complete silence (for over a month now). After that being said, the food here was...

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Helpful?
4Thank danpuchalski
SeaczEconcierge, Management area at Secrets Aura Cozumel, responded to this review

Hello Mr. puchalski, We apologuize about the delay on the process of refund, it would be very helpfull if you can help us with the your email addres and the contact you used to ask for this. We are going to be monitoring this in order to help you with this process today. regarding your comment about the room we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. Light up the night with live nightly entertainment and activities. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Dive into the Caribbean at nearby world-renowned dive sites; explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Secrets Aura Cozumel – Light. Luxury. Love. ... more   less 

Additional Information about Secrets Aura Cozumel

Address: Carretera Costera Sur KM. 12.9 | Zona Hotelera Sur, Cozumel 77600, Mexico (Formerly Aura Cozumel Grand Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range: RM1,249 - RM4,297 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Aura Cozumel 4.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Aura Cozumel Grand Hotel Cozumel
Wyndham Cozumel
Cozumel Wyndham
Hotel Style:
#7 Luxury Hotel in Cozumel
#8 Top resorts Hotel in Cozumel
#8 Spa Hotel in Cozumel
#9 On the Beach Hotel in Cozumel
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Aura Cozumel staff and other travellers.
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Questions? Get answers from Secrets Aura Cozumel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in preferred!”
 of 5 bubbles 380robp, 21 Jan 2017 | Read review
“reserve room on the pool front-swim up room”
 of 5 bubbles maureenspencer, 20 Jan 2017 | Read review
“Preferred rooms were really nice”
 of 5 bubbles pruvolo, 19 Jan 2017 | Read review
“Ocean front is always going to be my suggestion. But all rooms are close to everything.”
 of 5 bubbles reniap2014, 19 Jan 2017 | Read review
“I would ask for black key room because they have special bar and pool”
 of 5 bubbles 193lesliem, 17 Jan 2017 | Read review
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