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Secrets Aura Cozumel

3,941 reviews
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Traveller (4483)
Room & Suite (1081)
Pool & Beach (1041)
Overview
  • Excellent45%
  • Very good29%
  • Average15%
  • Poor7%
  • Terrible4%
Travellers talk about
“sky bar”(477 reviews)
“preferred club”(231 reviews)
“preferred pool”(185 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Offers from Secrets Aura Cozumel
Special Offer: Winter Greataways!
Hotel deals
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Reviews (3,941)Write a Review
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1,511
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561
283
155
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All reviewssky barpreferred clubpreferred poolswim up roomroom servicepreferred areabarefoot grillmarket cafepreferred roomcoco cafemanatee barocean viewpool conciergefoam partysister resortfishportions are small
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111 - 115 of 3,572 reviews
Reviewed 31 December 2017 via mobile

I was not impressed with this hotel. After a flight and travel to the hotel they start in on you to do the condo tour to be qualified for vouchers for discounts. I wasn't interested but every time I was in the lobby someone would...More

Thank Mandy B
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 3 January 2018

Hello Mrs. Mandy B, We appreciate your objectivity and I can assure you that we take our customer feedback very seriously and we have made changes to a more positive customer experience.We apologize for the inconveniences caused by our shortcomings with regards to the situation...More

Reviewed 31 December 2017

I arrived In Cozumel with reservations to stay at Secrets Aura, I have stayed here many times and have never been disappointed. I had a reservation to stay in a Jr. Suite Ocean View. The front desk manager, Javier Ruiz came out to greet me...More

3  Thank Randy R
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 3 January 2018

Dear Thank you for taking the time to share your amazing memories of Secrets Aura Cozumel with the community. We are so delighted that your stay was made special and that you hope to return to visit again México. Secrets Aura is a rather special...More

Reviewed 30 December 2017

My husband and I stayed at Secrets Aura Cozumel the week of Dec. 8-15. This was our second time to Mexico and our first time to Cozumel. We went for my birthday and had a wonderful trip! We loved Cozumel. This was our 4th time...More

3  Thank Jessica H
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 3 January 2018

Dear Jessica H, Thank you very much for sharing your sincere words with the huge TripAdvisor community. We are happy to see that we reached your expectations and we were able to reach our main goal. We are going to share your comments with our...More

Reviewed 30 December 2017 via mobile

We stayed in Cozumel for our honeymoon & recieved great service from the staff. LUIS, our server at our private sunset dinner provided exceptional service!! He was kind, courteous, & genuinely working hard to make it memorable & special evening. It shows when a person...More

2  Thank Karleth A
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 3 January 2018

Dear Karleth P, Thank you for the review of your experience during your stay with us at Secrets Aura Cozumel. We were delighted to hear just how much you enjoyed our facilities, team, and service; It is a real honor to read that our team...More

Reviewed 28 December 2017

From the minute we got to secrets to the time we left we had a blast! We were greeted as returning guests by staff and shown to our room and it just kept getting better. The whole trip it was 30 degrees, sunny and all...More

5  Thank bartmaninthesun
Response from SeaczEconcierge, Management area at Secrets Aura CozumelResponded 3 January 2018

Dear bartmaninthesun, We were really happy to hear that you enjoyed your recent visit to the hotel and that you were particularly pleased with our team and services. Guest satisfaction is our main goal at Secrets AuraCozumel and it is rewarding to learn that it...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Beachfront
Free Internet
Restaurant
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$228 - US$675 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Cozumel
#9 Spa Hotel in Cozumel
#9 Top resorts Hotel in Cozumel
#12 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$228 - US$675 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Cozumel
#9 Spa Hotel in Cozumel
#9 Top resorts Hotel in Cozumel
#12 On the Beach Hotel in Cozumel
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (4483)
Room & Suite (1081)
Pool & Beach (1041)
Dining (465)
Amenities (98)
Family and Play Areas (14)
Business Centre & Event Rooms (6)
Questions & Answers
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Rachel S
20 February 2018|
Answer
Response from Dylan D | Reviewed this property |
You’ll see my answer in my review which should be published tomorrow. We did the regular swim out room and thought it worked well. You’re right that it doesn’t get much sun, so we would go to the beach pretty much all... More
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Room Tips
"Rooms in the front have beach view. Rooms in the back section seemed to be for the younger crowd."
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"We chose an ocean view room in the preferred club."
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"Choose the Preferred Club"
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"If you can get it, the Rafal Nadal Suite 1445 is the best room on the entire property!!!!!!! We loved..."
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