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Privilege Aluxes

3,092 reviews
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Traveller (4083)
Room & Suite (1064)
Pool & Beach (930)
Overview
  • Excellent63%
  • Very good26%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“cafe del mar”(357 reviews)
“satay”(539 reviews)
“pool bar”(293 reviews)
Free Wifi
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,092)Write a Review
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1,051 - 1,055 of 2,824 reviews
Reviewed 30 March 2015

This was the 4th time my sisters and I have stayed at Privilege Aluxes. We love it more each time. In fact, I hate to give a good review, because I don't want it to become so popular that we get priced out. :) The...More

4  Thank mew57
Response from Privilege A, Social Media at Privilege AluxesResponded 8 April 2015

We are specially glad that the service provided by our staff made your stay memorable. It is great to hear that you feel right at home which is always our goal for all our guests and it is fantastic that you love it more every...More

Reviewed 26 March 2015

We were referred here by our hotel, Ixchel. This property is close by our hotel. What a find! Very professional staff. We had deep tissue massages and they really know what they are doing. Nice and quiet, certified massage. The surrounding grounds are beautiful and...More

1  Thank 777Deana777
Response from Privilege A, Social Media at Privilege AluxesResponded 30 March 2015

First of all, we thank you for your time taken on making these valuable comments which are the best assistance in our daily improvement to get the highest standards in all the hotel areas. We want to do everything in our power to satisfy all...More

Reviewed 25 March 2015 via mobile

Booked through Kayak as they had the best prices when we booked: PROS: Hotel is well run, operates smooth, clean, friendly/helpful staff and overall a great value for its offerings and island location! CONS: A few small items: Bed was extremely firm and I like...More

Thank JSPDX
Response from Privilege A, Social Media at Privilege AluxesResponded 9 April 2015

We want to thank you for taking part of your time, sharing your personal experience at our hotel. We also thank you for your comments, which will be very useful and will help us greatly to improve day by day. It is great that overall...More

Reviewed 25 March 2015

My boyfriend and I found this hotel on Groupon and got a great deal. We didn't really know what to expect since Groupon deals could be a hit or miss. Getting to the hotel was a longer journey than we expected because we had take...More

2  Thank jinnie112
Response from Privilege A, Social Media at Privilege AluxesResponded 26 March 2015

Thank you very much for choosing us to enjoy your vacation. We wish to express our sincere appreciation for your contribution with your comments. The consistent feedback and support we get from you help us to scale new heights improving the quality of our product....More

Reviewed 24 March 2015

Rooms: Well appointed, beautiful bathrooms and well kept. Wish there was a dresser because I don't like to keep my clothes in my suitcase but not a big problem. Service: Impeccable. Very helpful staff. Amenities: The gym serves it's purpose and has all that you...More

1  Thank chicdigit
Response from Privilege A, Social Media at Privilege AluxesResponded 26 March 2015

Thank you very much for your preference and your review. We believe in great experiences and that includes the experience our customers have with us. Excellent customer service is at the core of what we do and we really appreciate your comments regarding the impeccable...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Spa
Breakfast included
Beachfront
Bar/Lounge
Hotel Amenities
Room Service
Breakfast included
Airport Transportation
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$202 - US$565 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Isla Mujeres
#2 Spa Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
Room types
Suites, Kitchenette, Non-Smoking Rooms
Details
Price range
US$202 - US$565 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Isla Mujeres
#2 Spa Hotel in Isla Mujeres
#3 Luxury Hotel in Isla Mujeres
Room types
Suites, Kitchenette, Non-Smoking Rooms
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Traveller (4083)
Room & Suite (1064)
Pool & Beach (930)
Dining (479)
Amenities (50)
Family and Play Areas (8)
Business Centre & Event Rooms (6)
Questions & Answers
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Hawks57
14 February 2018|
Answer
Response from BUDDYV | Reviewed this property |
We had a bit of luck with emails but having been there I know they do not get to worried about anything and I do believe that when you get there all will be fine. I had tried to contact them about a room with a good view... More
1
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Lori S
7 February 2018|
AnswerShow all 2 answers
Response from BUDDYV | Reviewed this property |
sent you a PM This may help
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Room Tips
"Ocean view is amazing"
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"Standard room with pool or beach view is enough."
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"Room 2002 has a beautiful view of the Cancun side of the resort, and is the closest to the beach and..."
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"Don’t stay in bldg 100. Ask for high room."
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