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Zoetry Villa Rolandi Isla Mujeres Cancun

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1,120 Reviews from our TripAdvisor Community

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Showing 1,013: English reviews
Canton, South Dakota
Reviewed 2 days ago NEWvia mobile

I simply cannot say enough about my experience at Zoetry. Phenomenal trip and can't wait to return. Met some great friends and saw some amazing sunsets! The good and customer service is above and beyond!! My husband and I had a much needed relaxing getaway. The private yacht transfer gives it that little touch of extra seclusion. The island itself...

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Helpful?
1Thank Kristina W
Chicago, Illinois
Reviewed 2 days ago NEW

We spent 3 nights at Zoetry Villa Rolandi. The resort was a takeover for AM resorts. To be honest it's just not as nice as the others in the Zoetry chain. The resort is super small but could be really very cool with some TLC. Our room was nice and fairly big however it just needed updated. The real gem...

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Thank Christopher M
Greenwich, Connecticut
Reviewed 3 days ago NEW

The grounds and the location are stunning . The zoetry resort claims to be the top brand of UVC and that doesn't really reflect on the food the overall feeling of the resort . Casa Rolandi restaurant needs an overhaul. Old chairs the decor needs to be freshened. The staff is trying hard but sometimes not very attentive. Orders take...

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Helpful?
1Thank gaanpele
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this review

Dear gaanpele, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels. We truly regret hearing that our evening dining options have not met your expectations; we encourage our guests to provide us with their feedback in regards for our services during their stay in...

Lakewood, Colorado
Reviewed 4 days ago NEW

We have stayed at the Villa Rollandi several times. the staff is excellent and the food is very good! They have a few very nice red wines and overall it is extremely restful there. I always enjoy the Yacht Ride to and from the resort. The front desk went all out to help me get my lost bag back from...

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Helpful?
Thank bretd365
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this review

Dear bretd365, We love hearing from our members and their vacation experiences. And that the friendliness of our staff covered your expectations. Our staff's friendliness is one of the qualities that makes us stand out and we are glad to know you enjoyed this cordiality during your stay. Thanks for appreciating our facilities, food and drinks, including the Yacht. We...

Fort Worth, Texas
Reviewed 4 days ago NEW

My wife and I stayed at Zoetry Rolandi for 7 days over Thanksgiving. It was our first time to Isle Mujerte. I was a bit concerned about having to first transfer from the airport, then catch the ferry from Playa Linda Pier, but we were met by the yacht "Cocoon" right on time and were whisked straight to the resort....

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6Thank Garyjamo
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this review

Dear Garyjamo, Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We truly love serving our guests and it is rewarding to hear that our efforts are recognized and noticed. We take note of your bar...

NE
Reviewed 5 days ago NEW

Recently, early November, spent a week at Zoetry Rolandi and what a fantastic week it was! From the private yacht pick up to the serene 2nd floor suite with jacuzzi suite we had a fabulous time. Our suite was perfect, housekeeping 2x a day with free laundry (which we used twice) provoded comfortable bedding a fabulous sunset view towards Cancun....

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2Thank mare123
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this review

Dear mare123, Thank you for choosing Zoëtry Villa Rolandi as your host and taking the time to share your experience with us. We are gratified to read that you have been fulfilled by the quality of our resort and services. We appreciate your comments about the resort facilities. All the comments are addressed to the resort staff in order to...

Minneapolis, MN
Reviewed 6 days ago NEW

My husband, son and I had the pleasure of staying at Zoetry Villa Rolandi for a few nights prior to the Thanksgiving Holiday and had a truly great stay. Yes, we had our small child with us, but due to the nature of my work, I wanted to stay at the property for a few nights to experience what it...

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2Thank amh1769
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this review

Dear amh1769, Thank you so much for sharing a so nice and kind review with us here on Tripadvisor. Furthermore, it’s a great pleasure to read that you had an amazing holiday at our resort with your family. We are so glad to read your little Spider Jack, was happy! We have strived to deliver the most memorable experience to...

Dallas, Texas
Reviewed 1 week ago

The resort was so beautiful, the staff was outstanding. Definitely meet Ponce, he takes great care of his guests and ensures they have a terrific experience. Marlena was outstanding too. She took all the time in the world to explain everything to my husband and I and made us feel like family. Juan Carlos is fantastic~ he never lets you...

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Helpful?
1Thank Nicole R
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this review

Dear Nicole R, It has been a great pleasure to receive your warm review regarding your most recent vacation at our premises. Your comments are a very good motivation for us to keep working to achieve our guests’ full satisfaction. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you another wonderful and...

Mcqueeney
Reviewed 1 week ago

Always an excellent stay. The staff makes you feel like family from the moment you arrive. The food, drinks and service are all exceptional. The spa does an excellent job also. Would not hesitate to stay here again.

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Helpful?
Thank lbsltable
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this review

Dear lbsltable, We really appreciate you taking the time to review your stay here. We're very happy to learn you particularly enjoyed the food, drinks, and spa. Thanks again - and we certainly hope to welcome you back again one day for another great stay! Kind regards, Marco Soria General Manager.

Yorba Linda
Reviewed 1 week ago

Was a very nice trip especially if you are looking for a quiet place to be as a couple. Everyone was wonderful to us. Every day at the pool we received a cucumber eye treatment with a head massage! They provided complimentary bikes for us to use to explore the island and had a sunset cruise on the catamaran. The...

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Helpful?
Thank David Bruce M
Marco_Soria, General Manager at Zoetry Villa Rolandi Isla Mujeres Cancun, responded to this review

Dear Bruce M, It is a pleasure to read through such a detailed overview of your visit to Zoëtry Villa Rolandi your second home. We sincerely appreciate the time invested in writing this review. We're very happy to learn you, particularly you enjoyed the pool, activities and the sunset cruise also we have noted your comments about room service with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Coveted Isla Mujeres small luxury beach hotel featuring only 35 beautiful ocean view Suites; award-winning cuisine at Casa Rolandi Restaurant; a private beach, world class service & amenities, a 5-star Thalasso Spa & its own 42-ft private luxury Yacht. ... more   less 

Additional Information about Zoetry Villa Rolandi Isla Mujeres Cancun

Address: Fracc. Laguna Mar SM. 7 Mza. 75 Lotes 15 y 16 | Carretera Sac-Bajo, Isla Mujeres 77400, Mexico (Formerly Hotel Villa Rolandi)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: RM2,098 - RM6,872 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Zoetry Villa Rolandi Isla Mujeres Cancun 4.5*
Number of rooms: 35
Reservation Options:
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Also Known As:
Rolandi Hotel Isla Mujeres
Villa Rolandi
Rolandi Isla Mujeres
Hotel Style:
#1 Spa Hotel in Isla Mujeres
#2 Luxury Hotel in Isla Mujeres
#3 On the Beach Hotel in Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Zoetry Villa Rolandi Isla Mujeres Cancun staff and other travellers.
136 questions
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Questions? Get answers from Zoetry Villa Rolandi Isla Mujeres Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd or 3rd floors have better ocean/ sunset views, 1st floors walk right out onto the pool deck”
 of 5 bubbles Garyjamo, 2 Dec 2016 | Read review
“Ground level is poolside, with not much privacy. 2nd floor balcony was private and provided spectacular view of Cancun city lights”
 of 5 bubbles mare123, 1 Dec 2016 | Read review
“Get a higher level floor 2nd or 3rd. Room service is fabulous and very fast. We asked for extra bottles of water o be stocked in our mini refrigerator & less sodas. ”
 of 5 bubbles nicolerZ9092MS, 29 Nov 2016 | Read review
“Beautiful room. Ask for room on second floor!”
 of 5 bubbles davidbrucem2016, 29 Nov 2016 | Read review
“If you do not want to be directly by the pool, I would recommend a room on the second or third floor.”
 of 5 bubbles jessicaaV2102YY, 28 Nov 2016 | Read review
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