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Francis Arlene Hotel

Traveller (77)
Room & Suite (19)
Pool & Beach (2)
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  • Excellent31%
  • Very good36%
  • Average14%
  • Poor9%
  • Terrible10%
Travellers talk about
Free Wifi
Air Conditioning
Non-Smoking Rooms
Private Balcony
Golf Course
2 Star Hotel
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Reviews (164)
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All reviewsother hotels in the areaquiet areasmall kitchenplaya nortemexican hotelbalcony doorhand towelsceiling fanrestaurants and shoppingthird floorcoffee makerthe air conditioningwonderful stayfront desk staffrefrigeratordustisland
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1 - 5 of 125 reviews
Reviewed 29 March 2018

I have always experienced nothing but good things at this hotel. Great location and owners and staff always friendly and helpful. Family atmosphere. I have a hard time believing one of the reviews saying that they experienced a theft here. I've never had or heard...More

Thank Paula1013
Reviewed 24 March 2018

Nos hospedamos del 2 al 6 de marzo, madrugada de ese dia , nos dirigimos a mahahual, al llegar nos dimos cuenta que NOS ROBARON 900 DOLARES DE LA VALIJA , sin contar que la última noche volvimos de cenar 22:30 hs y la recepcion...More

Thank florencia G
Response from derrulo, Director Comercial at Francis Arlene HotelResponded 3 April 2018
Google Translation

Como Gerente General del Hotel Francis Arlene, deseo aclarar que nunca recibimos alguna queja de la señora Florencia G. sino...More

Reviewed 28 February 2018

I'm handicapped at this moment and I want people to know that this hotel (Hotel Francis Arlene) has done everything in their power to make my stay something that I will remember with good thoughts. My room is clean, has everything I would want to...More

Thank dreamkeeper12000
Reviewed 16 February 2018

Front desk staff friendly and helpful. Room had no towels but after asking, front desk girl brought up 2 bath towels. No hand towels, no wash cloths. Fridge didn't work. AC didn't work well and kept shutting off. Great location and nice little balcony. Good...More

1  Thank Trina N
Reviewed 3 February 2018

We booked this hotel for 1 night and wished we hadn't. We thought it was well over priced paying over £100.00 for a room that offered no breakfast, no toiletries and staff we found unprofessional and not friendly, they could hardly bother talking to you,...More

Thank Magik58
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Most Booked Properties in Isla Mujeres
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Top amenities
Free High Speed Internet (WiFi)
Room amenities
Air Conditioning
Refrigerator in room
Price range
US$55 - US$97 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
Reservation Options
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Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Also Known As
Hotel Francis Arlene
Francis Arlene Isla Mujeres
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Traveller (77)
Room & Suite (19)
Pool & Beach (2)
Dining (1)
Questions & Answers
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30 April 2017|
AnswerShow all 2 answers
Response from Cynthia B | Reviewed this property |
No I don't believe they do.
27 May 2016|
Response from EAMeyn | Reviewed this property |
Hi - I'm sorry but I am not the right person to ask - I've just reviewed the place as a guest! Please check directly with the hotel online for bookings.
Room Tips
"Guarden bien sus pertenencias ! Nos robaron 900 DOLARES DE LA VALIJA"
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"Rooms in back are my favorites. You can hear the ocean and see it from the balconies."
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"Use the air conditioning to block out the noise of late night drunks walking outside the hotel."
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"Make sure you have a balcony so you can watch the street life below."
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