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Francis Arlene Hotel

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144 Reviews from our TripAdvisor Community

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Showing 114: English reviews
Reviewed 26 March 2016 via mobile

We have been travelling around in Mexico for almost two weeks and this is the worst hotel for that price we have ever visited! The room is strongly run-down with stains on every wall. We can't close the shower and the towels and sheets are dirty.

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1Thank Olga H
Reviewed 24 March 2016 via mobile

We spent 12 days at the Francis Arlene. I have been traveling to Isla Mujeres and have stayed at a variety of hotels in various locations. Absolutely loved this place! Jerry and the staff were exceptional and fellow travelers added to the charm. We will be back!

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1Thank Juley M
Reviewed 14 March 2016

We booked thru expedia but upon arrival the hotel had no record of our reservation. Several other reviews mention this problem too. They were able to give us a room. This is a rustic basic bare bones hotel in a great location. The water bubbler is nice but the rooms are very old and need updating. Light bulbs in the...

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1Thank FlowersBoston_MA
annandale, mn.
Reviewed 14 March 2016

12 days can't say enough good about the Francis Arlene, so charming, the staff, Jerry and so many returning guests made us feel so welcome!! Thanks for including us in your happy hour! Will definitely be back!!

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Thank 51clipper
Chilliwack, Canada
Reviewed 6 March 2016

Stayed at Francis Arlene Feb 21 - Mar 1, 2016. Booked on-line with request to pay ( in pesos) with 1/2 on check-in and remainder after the first 4 days ( this to ensure I wasn't stuck full time in a hotel I didn't like ) - that request was granted by the friendly mgr.Rolando who even asked if I'd...

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1Thank Elobo2013
Reviewed 3 March 2016

This was our 2nd trip in 60 days back to Isla, staying at Francis Arlene! ANOTHER TERRIFIC STAY!!!! Rolando(front desk), Jerry(Owner) and the other wonderful staff...its like visiting family and friends. Great job!! We will see you soon!

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Thank James H
South Saint Paul, Minnesota
Reviewed 29 February 2016 via mobile

We stayed here for 5 nights. Not enough! Rolando at the front desk, he is a sweetie. We love him. Jerry the owner, made us feel like family. Very friendly, all of them. Location is perfect, one it two blocks from food, shopping, bars... Four block walk to beach. Breakfast places within eyesight of hotel. Wonderful open court yard with...

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Thank Dianemerrill4567
Phoenix, Arizona
Reviewed 20 February 2016

22 out of 24 days on the island I was able to spend in the water. The hotel is a perfect location for both the windy side and Playa de Norte. Close to everything, but quiet at night. Wonderful opportunities to practice Spanish with the lovely, helpful and happy staff. I go every year, and wouldn't think about staying anywhere...

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2Thank grouperbit
Minneapolis, Minnesota
Reviewed 13 February 2016 via mobile

Rooms are clean, staff is friendly and helpful. The WiFi is only in the public areas but it's pretty good speed wise. This is our second stay in about three years. Our favorite rooms are on the top floor with an adjoining large rooftop deck. Very peaceful but close to all of Isla's action.

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2Thank Halitosis
Reviewed 31 December 2015 via mobile

So the hotel is fairly basic and I wouldn't say I would never stay here again, I just wouldn't do so super willingly when there are so many better places to stay for about the same amount of money 150$ per night (per night) and 10$ extra for each extra person. The location is good, the balconies are nice, and...

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1Thank Sotro74

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )

Additional Information about Francis Arlene Hotel

Address: Avenida Guerrero No. 7, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Price Range: RM187 - RM587 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Francis Arlene Hotel 2*
Number of rooms: 24
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Also Known As:
Hotel Francis Arlene
Francis Arlene Isla Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Francis Arlene Hotel staff and other travellers.
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Questions? Get answers from Francis Arlene Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you have a balcony so you can watch the street life below.”
 of 5 bubbles maggiem144, 28 Nov 2016 | Read review
“Top floor king suites when traveling as a couple & room 4 (2nd floor - two double beds) when traveling with our daughter.”
 of 5 bubbles Salsa_DaveJ, 28 Aug 2016 | Read review
“king rooms have the best beds. upper rooms have better breeze.”
 of 5 bubbles spongejohnshortpan, 24 May 2016 | Read review
“The bottom floor is best for us, no elevators. But those rooms are all looking out at the gardens.”
 of 5 bubbles roxannee647, 21 Apr 2016 | Read review
“Avoid the little room downstairs on the patio - it's cramped. All rooms I've been in, have been quiet.”
 of 5 bubbles EAMeyn, 1 Apr 2016 | Read review
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