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Isla Mujeres Palace

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Traveller (1400)
Room & Suite (355)
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Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(72 reviews)
“chef's dinner”(51 reviews)
“concierge room”(19 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Isla Mujeres Palace
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,347)
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1,165 results
Traveller rating
855
209
65
23
13
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855
209
65
23
13
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All reviewsresort creditchef's dinnerconcierge roomrent a golf cartsmall resortbreakfast and lunch buffetsromantic dinnerswimming with the dolphinsmy pleasuremayan coffeenew chefpool barall inclusive resortcouples massageparty boatturtle farmguest services
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11 - 15 of 1,165 reviews
Reviewed 3 weeks ago

My family and I ventured off to this boutique hotel with only 59 rooms. Full Service with beautiful private beach. The staff provided a warm welcome upon arrival, with ocean view room and unbelievable service waiting once we hit the beach. Food was gourmet and...More

1  Thank Robert T
Response from GM_At_HotelZone, General Manager at Isla Mujeres PalaceResponded 3 weeks ago

Dear Robert T, It is truly a pleasure receiving your very positive feedback and discover you had an incredible experience at Isla Mujeres Palace. Your satisfaction is our most important goal and also our most valuable reward. We will also make sure all of our...More

Reviewed 3 weeks ago via mobile

Isla Mujeres Palace’s small and intimate resort was amazing. The staff is what makes this resort excel. From Walter at the Ceviche Bar to Boris’ Bike ride, everyone went out of there way to make this an exceptional vacation. Be aware that with the $1500...More

Thank KimRex02
Response from GM_At_HotelZone, General Manager at Isla Mujeres PalaceResponded 3 weeks ago

Dear KimRex02, First and foremost, thank you for choosing Isla Mujeres Palace. Your satisfaction is our most important goal, we are pleased to learn you had a fantastic time during your stay. As you mention, we owe all of our success to our staff. They...More

Reviewed 3 weeks ago

There is one major reason why we keep coming back to Isla Mujeres. The staff. We have never met a group of nicer people that all work together to make sure the guests have anything they want. We would like to thank Alejandro, Edy, Johnny...More

1  Thank ebaska
Response from GM_At_HotelZone, General Manager at Isla Mujeres PalaceResponded 3 weeks ago

Dear ebaska, This is indeed your home away from home and for us, it is truly gratifying to know you feel this way during your stay at Isla Mujeres Palace. We all work very hard to ensure our patrons receive the best vacation experience and...More

Reviewed 4 weeks ago

Quiet, but not too quiet / busy but never crowded - perfect! Great sunsets. Friendly, helpful staff. Food was very good with many options. The ideal low-key resort that was only for adults, and it was suitable for all groups (not just a couples resort)....More

Thank lbmiller4
Response from GM_At_HotelZone, General Manager at Isla Mujeres PalaceResponded 4 weeks ago

Dear lbmiller4, It is a pleasure for us to read your very positive comments and discover you had an incredible time at Isla Mujeres Palace. Perfectly balanced is the Word I would use to describe us, as you mention, the ambiance has been set at...More

Reviewed 4 weeks ago via mobile

First time at Isla Palace. Refreshing change from the nonstop noise and activities at most resorts. Lovely intimate and attentative staff from checkin through departure. Our favorite meals were with Julian and Walter in the Ceviche Palapa. Macedonia, Joel, Iran and Juan made sure our...More

Thank lewmurray
Response from GM_At_HotelZone, General Manager at Isla Mujeres PalaceResponded 4 weeks ago

Dear lewmurray, The most important thing for us is to make you feel comfortable, welcomed and important at all times. I am sincerely grateful to know it was due to our amazing collaborators we achieved this incredible results. Please rest assured all and each one...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$352 - US$606 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Isla Mujeres
#1 Top resorts Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$352 - US$606 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Isla Mujeres
#1 Top resorts Hotel in Isla Mujeres
#1 Luxury Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1400)
Room & Suite (355)
Pool & Beach (330)
Dining (190)
Amenities (53)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Questions & Answers
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skyski55
29 May 2018|
AnswerShow all 2 answers
Response from Imatwin5050 | Reviewed this property |
I'm not sure if it depends on your room location. We never had issues with noise at all. We were there in late April, think our room number was 207. If you have noise issues they will move you if rooms are available or ask... More
0
Votes
katiep42886
23 May 2018|
AnswerShow all 3 answers
Response from Imatwin5050 | Reviewed this property |
Yes, this is an all inclusive hotel, all meals, drinks, alcohol and 24hr room service. The rooms have 2 double beds, the double beds are a bit smaller than a regularly size bed, or a king size bed. The rooms also have nice... More
1
Vote
Jamie W
14 May 2018|
AnswerShow all 3 answers
Response from Amy H | Reviewed this property |
We booked dinner when we got to resort no problem getting a day. Maybe a bottle of bubbly and chocolate. Try calling
0
Votes
Room Tips
"Garden View means you overlook the driveway."
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"Reserved a "supreme ocean view room" and it was just that - could hear the waves lapping gently and..."
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"Splurge for the concierge level. It is much quieter and worth it"
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"228 had a view of pool and beach."
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