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All reviewsmid sizeshower pressurenice hotelconvenience storerooms are cleannice poolfirst floorcomfy bedstayed one nightconvenient locationmayan ruinsthe hotel staffbottled waterswimming poolgymmexicopassword
We stayed here over the weekend for a wedding. Lets start with negative comments
-Lots of light comes in behind the door to the hallway and below curtains if you want to sleep late.
-Wifi worked fine the first day and they give you new...More
Just stayed one night while travelling through Merida.
The hotel was very nice, desk staff very good, clean rooms, comfy bed.
Check in/out was flawless.
Nice atmosphere at the outside restaurant and bar.
A shout out to bartender Ronnie!
Response from ENRIQUE G, Gerente at Holiday Inn MeridaResponded 4 weeks ago
Dear guest, thank you very much for your comment. It was a pleasure to assist you and we hope that you will give us the opportunity again very soon.
The Holiday Inn has a great service and a good location for either business or tourism. It caters families, as well as business people or groups. Yet, please don't forget it is a Holiday Inn, so do it expect premium furnishings, and consider some of...More
Thank Jose P
Response from ENRIQUE G, Gerente at Holiday Inn MeridaResponded 16 January 2018
Dear guest thank you very much for your comment. Definitely the points you comment will be taken into account to continue our purpose of continuous improvement and ensure that in your next stay you will have a better experience.
This hotel was recommended by American Express Travel Service as a 4-star hotel. It certainly is not even a 3-star hotel.
There are many infrastructure and interior design faults, from unsafe electric installations, faulty and noisy aircon, to very old and dirty carpets, sofas and...More
Thank Rodrigo Z
Response from ENRIQUE G, Gerente at Holiday Inn MeridaResponded 15 January 2018
Dear guest, thank you very much for your comment. All the points you indicate are taken care of so that they are corrected with each area and ensure the promise of our brand. I apologize for the failures generated, I am sure that with the...More
I’m pretty loyal to IHG and have lots of points - they don’t care or acknowledge that (which is fine). Payed for an upgraded suite and it was down this extremely dirty corridor and the room doesn’t have a window. No window. Asked to be...More
Response from ENRIQUE G, Gerente at Holiday Inn MeridaResponded 3 January 2018
Thank you for taking the time to discuss your experience at Holiday Inn MERIDA.
Please know that your feedback is extremely valuable to us. A feedback, like yours, to make continuous changes in our brand to improve the experience of our customers. We hope you...More
Response from ENRIQUE G | Property representative |
Indeed Enrique continued working in the Hotel and is distinguished by its kindness as bell boy. Surely he conveys our foilosofía service and is always anticipating the needs of our customers.