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InterContinental Presidente Merida

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#10 of 102 Hotels in Merida
Certificate of Excellence
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1 room 2 adults 0 children
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InterContinental Presidente Merida
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570 Reviews from our TripAdvisor Community

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Showing 193: English reviews
St Albans, United Kingdom
Reviewed 18 February 2014 via mobile

My girlfriend and I stayed for four nights, whilst using Merida as a base to visit Uxmal, Chichen Itza and the city itself. Staying at an intercontinental, hardly ever is a poor experience, and especially this one's value is good and the staff are friendly, however it comes nowhere near the quality and pleasure of staying in the one in...

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Helpful?
Thank Eiriek
IHGCare, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear Eiriek, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Thank you...

UK
Reviewed 17 February 2014

A good hotel in the smarter "hotel zone" end of town, near the Hyatt, Holiday Inn and Fiesta Americana. It's a short walk to the classy Paseo de Montejo and about 20 minute walk into the old historic centre of Merida. The is valet parking so arrival is easy and the staff at check in were efficient and friendly. The...

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Thank Charles_Orleans
Pennsylvania
Reviewed 24 January 2014

Merida is a town of contrasts and I'm glad we picked this hotel in a nicer area of town. Check in was smooth and our room was really nice with a great bathroom, airco and nice balcony. We also had access to the club lounge which had a nice happy hour with snacks and a nice breakfast. We took the...

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Thank WeeLuv2Travel2
Birmingham, United Kingdom
Reviewed 20 January 2014

We had a standard room here for two nights over new year. The room was ok but had an awful view over an adjacent buildings roof and car park. The room was a little tired, however the beds were clean and comfortable. A very odd coffee pod machine was provided in the room which leaked quite badly when used. Two...

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Helpful?
Thank James K
IHGCare, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear James K, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I am sorry we were not able to exceed or at least be at par with your expectation. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we strive to provide...

Victoria, Canada
Reviewed 16 January 2014

Room was delightful, and the staff spoke very good English. Restaurant was excellent too. Bell-men very helpful, free WiFi. Watch the mini -bar. If you move anything to put something in, they charge. Better not using it. It is a fair walk from the centre square. But not that far! You are on holiday and around every corner there is...

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Thank Josie J
London, United Kingdom
Reviewed 9 January 2014

I cannot fathom some of the comments saying this hotel has a great location. It is quite a walk - about 30 mins to the centre of town. The hotel itself is good, the room very large and well appointed. The staff are friendly and helpful - make sure you ask to join the rewards club then you can get...

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1Thank andymac533
Rio de Janeiro, RJ
Reviewed 9 January 2014 via mobile

Pros: - Rooms are big enough. - Nice towels and linens. - Clean. - Nice staff. - Wi-fi that works. - Nice shower. - Free parking. Cons: - The bed could be softer. - A restaurant waiter commented that 'it was ok if we didn't want to give tips' ironically. We didn't tip since it was a buffet Breakfast. We...

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2Thank leonardomrc
Boston, Massachusetts
Reviewed 3 January 2014

We had a perfect experience at this hotel-all of the staff were great as was the food and room. The front desk folks were very helpful and the bell men were always there for us. The food in the restaurant was good too

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2Thank MaryCatherineoc
Geelong, Australia
Reviewed 29 December 2013 via mobile

After coming from boutique hotels in Guanajuato and San Miguel de Allende I was disappointed with this hotel. For an intercontinental I expected more. It needed a makeover.rooms were tired and bathroom amenities limited. No mini bar fridge either. The rooms are extremely noisy as they surround the pool and having shrieking children wake you at 7am. Also the long...

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1Thank bloody
Janeth G, Rooms Division Manager at InterContinental Presidente Merida, responded to this review

Dear Bloody: We truly appreciate that you have taken your time to share your experience. Thanks to your special recognition for Front Desk and Alvaro(our bellmen), he has been recognized for having exceeded our guests’ satisfaction in our employee board. I am very proud that our team has made an positive impact. In reference to our amenities, minibar and laundyt...

Sao Paulo, SP
Reviewed 4 December 2013

I stayed at this hotel during a business conference. Nice and extremely helpful staff at the front desk. I had trouble with the bathroom and very fast the front desk solved the issue. Though the hotel is a little dated, it is clean and the room is spacious. The beautiful construction and style send you to the past, like being...

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Thank DeniseJqMq

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about InterContinental Presidente Merida

Address: Avenida Colon, Calle 33-a Centro 500, Merida 97000, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Price Range: RM422 - RM702 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Presidente Merida 4*
Number of rooms: 127
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Also Known As:
Intercontinental Presidente Merida Hotel Merida
Presidente Intercontinental Mercedes
Intercontinental Hotel Merida
Hotel Style:
#1 Spa Hotel in Merida
#6 Luxury Hotel in Merida
#6 Business Hotel in Merida
#12 Family Hotel in Merida
#16 Romantic Hotel in Merida
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Presidente Merida staff and other travellers.
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Questions? Get answers from InterContinental Presidente Merida staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“choose an inside courtyard view room for the most quiet experience.”
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