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Hacienda Santa Cruz

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Traveller (135)
Room & Suite (106)
Pool & Beach (28)
Ratings and reviews
  • Excellent74%
  • Very good15%
  • Average4%
  • Poor1%
  • Terrible6%
Travellers talk about
“pools”(6 reviews)
“hacienda”(28 reviews)
“una”(2 reviews)
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What's included
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Suites
Bar/Lounge
Concierge
Spa
Wheelchair Access
Conference Facilities
Laundry Service
Breakfast included
4 Star Hotel
Founded in 1640, Hacienda Santa Cruz was formerly a Franciscan monastery, monks inhabited and ancient part of the hacienda "la casa principal". Nowadays Hacienda Santa Cruz is changed into a marvelous boutique hotel with its unique personality and well defined character. Well located...
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Location and contact
Calle 86 s/n, Merida 97315, Mexico
6 km to Rejon Airport
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (179)
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11 - 15 of 43 reviews
Reviewed 14 June 2016

While I didn't stay here, I would like to mention that the hacienda now has new owners and they are investing a ton of money in refurbishing and renewing the place. A hacienda like this is a real money pit and so it does require...More

1  Thank BillLawson
Response from Hsantacruz2015, Gerente at Hacienda Santa CruzResponded 13 July 2016

Hello BillLawson, We are thrilled to hear your experience while dinning with us. As you mentioned , we are a new administration and we are doing everything to please our customers. Best Regards , Josue Fuentes Operations Manager

Reviewed 20 April 2015 via mobile

The owners of this beautiful hacienda are a french couple that know design, but not hotel management! Our junior suite was the second largest, with double height ceiling adjecent to the onsite chapel. Nice, except that the bathroom was full of insects: the WC a...More

6  Thank Edvard P
Response from Fertibob, Propriétaire at Hacienda Santa CruzResponded 23 April 2015

thank you for your comment i have northing to add , but you miss to say that your check out was at 12 and not 11 as in every hotel in the world, and yes we have internet .....for the rest i let you the...More

Reviewed 1 January 2015 via mobile

It felt like staying in our friends' converted farmhouse near Toulouse here. Old sprawling building. We were the only non-French guests. Our room was amazing, and they had made it perfect for my family: one room for us, another for our 3 kids in a...More

4  Thank Sam D
Response from hacienda S, Propriétaire at Hacienda Santa CruzResponded 6 January 2015

thank you for you helpy commentaries about the problem you had with hot water ....usually we do not have these kind of problems . Hope you will keep a good souvenir of the hacienda Robert

Reviewed 31 December 2014

We were in yucatan for a 10 days staying at the Starwood haciendas, they were great and the last night we stayed at hacienda Santa cruz it blew us a way, the people were great, food was fantastic and the room was frosty. If you...More

Thank jrobinlajolla
Response from hacienda S, Propriétaire at Hacienda Santa CruzResponded 6 January 2015

thank you very much , we appreciate your commentaries and we are very happy you feel fine at the hacienda . thanks a lot robert

Reviewed 26 July 2014

We had a 2 night stay there on our yucatan tour. A small quiet place just minutes south of merida. The owner is also living there and always available for a small talk with the guets. We visited a couple of haciendas on our tour...More

Thank Jay_81_CH
Response from Fertibob, Manager at Hacienda Santa CruzResponded 23 September 2014

First at all many thanks for your comments. You absolutely right, all your staff, including manager and owner try to give a nice, quiet and friendly atmosphere at the Hacienda Santa Cruz. For the delay, let me apologize, sometimes take longer to brew a warm...More

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About
Amenities
Top amenities
Free Parking
Restaurant
Pool
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Wheelchair Access
Laundry Service
Multilingual Staff
Concierge
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Pool
Bar/Lounge
Spa
Details
Price range
US$241 - US$312 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$241 - US$312 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (135)
Room & Suite (106)
Pool & Beach (28)
Dining (15)
Amenities (39)
Restaurants and Bars (PRE-RENOVATION) (8)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"We toured the grounds and there are casitas that can be rented, a spa and several pools."
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"On honeymoon? Go for the suite!"
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"Overpriced for what you'd get in a hacienda in Merida... 35-40 min from downtown."
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"You can pay a little extra and have some gorgeous rooms.."
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