Our family generally stays at chain hotels, and we were hesitant to book at this small boutique because of that -- however, we were swayed by the reviews. To say we were happy with that decision would be an understatement. From the time we booked, Sara was extremely helpful and communicative. We had many requests and asked her to help us arrange restaurant reservations, tours, COVID tests to return to the US, etc. She did so with ease and always kept us in the loop. Service at the Diplomat was absolutely incredible. We were greeted when we arrived by Edith, and shown to our room, where a margarita was waiting. we were the only guests on property the first night, which was an amazing experience. The rooms are beautiful, with spacious bathrooms as well. The pool area and bar made our friends back at home very jealous. The main purpose of our trip was to see Chichen Itza, and Sara organized a private tour for us with Raul. We have had many, many tour guides in countries around the world, and Raul was perhaps the best that we have ever met. I STRONGLY recommend booking a tour with him through Sara. We left early in the morning for Chichen, and had a lovely to-go breakfast to take with us. We spent the rest of the weekend lounging around the hotel and walking around Merida. Sara provided great recommendations for dinner, and we loved both Oliva and Picheta. We also had time to chat with both Sara and Neil about their travels and living in Merida, and were blown away by their hospitality. To summarize, we don't have enough good things to say about The Diplomat. I would return in a heartbeat, and have already recommended the property to many friends. Thank you, Sara and Neil, for a wonderful weekend in Merida!…
The Diplomat was our first stop on a special birthday trip. The rooms are comfortable, large, and beautifully appointed (we were in the Paramount); the grounds green; the pool tranquil; the breakfast delicious. The staff are lovely and the owners are charming and kind. Given the beautiful photos on their site, and their consistently high TripAdvisor reviews, we had high expectations, which were all exceeded.
The Diplomat Hotel has a perfect location, outstanding local breakfast, lovely pool and beautiful rooms. But what will bring us back to the hotel is the incredibly warm and inviting hospitality provided by Sarah and the Diplomat team. We had a lot of logistical changes between making the booking and actually arriving, and Sarah was so helpful in making reservations, changing the reservations and then changing them again. As hotels try to outdo themselves in luxuries and amenities, the only thing that truly distinguishes them is a sincerely welcoming atmosphere and the warmth and helpfulness of the staff. Diplomat has this in spades: we wouldn't stay anywhere else in Merida.
A boutique hotel, only few rooms, nice pool, delicious breakfast, very calm and tranquil surroundings and absolutely the best host Sara. She is so charismatic and sweet person that I could not forget my stay in her hotel until now. She perfecty and very professionally organised all our trips, found the best guides, gave us best suggestions what to see and visit. It is a 4-5 star hotel of really high standards. The hotel is quite far from the city center. So if you have no car consider taking an uber to go to city center or restaurants. An uber is realy very cheap. What could be improved: a pillow was very hard for me, had to sleep without any , it would be good to have two: soft and hard (according to a customer habits). No small towels for face in a room. It is not the must but would be convenient to have. No safety box. But realy you do not need it. TV faces to the wall not to beds in the room but there we do not require it at all. Breakfast starts from 8:30 but if you need it earlier for your trips you get a package with breakfast items.…
Outstanding! Wonderful! Comfortable! Delicious! Excellent! Will return! What more can be said?!? Our family of four thoroughly enjoyed staying at the Diplomat Boutique Hotel in charming Merida. Sara and Neil and Carla and Paola and Renata are so welcoming and helpful. Been thinking about our visit ever since we left!
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