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Hacienda Tres Rios

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Hacienda Tres Rios
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4,893 Reviews from our TripAdvisor Community

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Showing 3,304: English reviews
Portage, Wisconsin
Reviewed 2 days ago NEW

We are members at Herencia Tres Rios and we couldn't be happier! The food is amazing, beaches beautiful, and the staff is so friendly and helpful. Especially the butler staff. Adrian, Oscar, Rodriguez, Eric, Jaime, and our awesome butler on the beach, Rapheal. What an incredible group they are! If I have missed anyone I apologize. They absolutely make our...

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Thank Lisa S
London, Canada
Reviewed 3 days ago NEWvia mobile

Alejandro did a great job leading the bike tour through the cinotes, pointing out wildlife along the way, giving us lots of information about the cinotes and their developments, while keeping us laughing. He was sure to keep everyone included, assuring those with less-confident biking skills. A great tour I would do again! -Tiffany

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Thank tiffstp2017
Center Valley, Pennsylvania
Reviewed 4 days ago NEW

I traveled to Hacienda Tres Rios recently and I have both positive and negative comments. First, make sure you specify to your driver from the airport that you are going to this specific hotel and not just 'hacienda', because I was dropped off at the Royal Hacienda and did not get to the hotel until two hours later. Bleh! Room:...

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1Thank ll2162
Reviewed 5 days ago NEW

This area is about 40 miles south of Cancun. It is a really well built and beautiful resort. Its location made trips to Tulum-Mexico and Chitchen itza and other ancient Mayan areas pretty easy to drive to. Its' size and the 7 eating choices on the grounds made eating a really easy task. The food though not bad is nothing...

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Thank theodorewb
A TripAdvisor Member
1 review
Reviewed 6 days ago NEWvia mobile

Our concierge Lewis was very helpful from our check in until our departure . He was super friendly & always willing to be of service. We had a few issues but with his help they were resolved. We so enjoyed the beautiful resort and all of the amenities. The 2 pools were gorgeous and well maintained. Poolside service was excellent...

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Thank A TripAdvisor Member
Kamloops, Canada
Reviewed 6 days ago NEW

Clean, amazing rooms, hospitality second to none, so friendly, cordial. Have already booked our next stay here. Food choices are aplenty. No surprises anywhere, only that everything is meeting and exceeding expectations.

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Thank photographynut_11
Reviewed 6 days ago NEW

My friend, her 15 month old baby and I just finished our kayaking tour with Oscar and Christian. They were adorable accommodating young men who made special arrangements so the 3 people in my party could kayak. Normally these kayaks are for 2 people. They were uncomfortable with me a 60ish woman paddling with my friend carrying her baby. So...

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Thank Karen W
Reviewed 1 week ago NEW

Hacienda Tres Rios is a beautiful hotel with amazing grounds. When we went the hotel was at full capacity yet it always felt so private and secluded. The atmosphere was relaxing and peaceful yet if you wanted more excitement you could just as easily find entertaining activities (shows, tastings, kayaking, snorkeling, bike riding, segway tours) with the most incredible, energetic,...

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Thank Susann D
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Susan D, Thank you for all your words about us, and we are so happy that you enjoyed your visit, will be a pleasure to have again soon, Regards,

Toronto, Canada
Reviewed 1 week ago NEW

This is my 6th visit H3R so you probably can guess that I generally like the place. It has been about 14 months since my last visit Several key staff members have changed including the head chef. Let's start with the food and restaurants as you will likely care a great deal about the quality of the food and service....

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3Thank moreandmore
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Hola, Thank you so much for share your opinion and experience mostly if your are member beacuse that gave us a big picture of everything, be sure that we took a note of all details to improve and be better, because we want you next time your best impression. Sincerelly,

Reviewed 1 week ago

Just spent 2 wks. at Hacienda Tres Rios . Had a great time. Didn"t do All lnclusive we felt 131.00 US converted into Cdn. was just to much for 14 days. instead we took a small toaster and a few tins of sandwich making foods. We took coffee with us. They never replaced coffee. The rooms were very clean We...

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2Thank DDMF
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Hello, Your comments are so important and we appreciate to share becuase help us to improve, will be a pleasure to see you again. Regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM873 - RM1,640 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#32 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#49 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Tres Rios staff and other travellers.
208 questions
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Questions? Get answers from Hacienda Tres Rios staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Jacuzzi, ocean-view”
 of 5 bubbles ll2162, 16 Feb 2017 | Read review
“Looks like many rooms have a view of the lagoon. We are on the second floor and it's quiet.”
 of 5 bubbles photographynut_11, 14 Feb 2017 | Read review
“Higher up gets you a better view.”
 of 5 bubbles moreandmore, 13 Feb 2017 | Read review
“We were 1312 in 3rd floor quite,morning sunny, afternoon shady. Main building”
 of 5 bubbles DDMF, 12 Feb 2017 | Read review
“Ask for a room with rooftop access”
 of 5 bubbles 155dallasw, 6 Feb 2017 | Read review
5 of 5