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Hacienda Tres Rios

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4,901 Reviews from our TripAdvisor Community

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Showing 3,310: English reviews
Cotati, California, United States
Reviewed 14 November 2014

The property is wonderful with its pools, cenotes, rivers, and well kept grounds. The most outstanding asset were the people who worked there. They were very attentive to each person on the property very interested to understand and address each of our desires or needs. We're members not owners at this property and this is our 2nd time. We brought...

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Thank Ron P
San Diego, California
Reviewed 13 November 2014

I am not one to write reviews, but I wanted to thanks the wedding team at Hacienda Tres Rios!!! My wedding turned out amazing and my guest were really happy. Daniela Flores is the best! She is so sweet, very helpful and because of her my wedding planning experience was enjoyable and stress free. HTR was the last hotel on...

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Thank LilianaMerancio
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: First of all, we would like to thank your for choosing Hacienda Tres Rios for such an important day in your life and letting us be part of it. It was our pleasure to be your host and we invite you to come back on your 1st. anniversary or sooner if possible.

Minneapolis, Minnesota
Reviewed 12 November 2014

We had another wonderful vacation at Hacienda Tres Rios with our friends. Staff is wonderful, especially Leo with the activities staff and Ruben with the wait staff. The food is fantastic and has improved since our last stay, facilities are beautiful as well. We will definitely be back!

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1Thank 881Jeanne881
Reviewed 9 November 2014

Our first visit at Tres Rios and the staff are wonderful to name a few, captain of the two pools, Victor as well as Ruben Adzib. They work very hard to make sure you are comfortable and bring you drinks and food. The Chefs dinner was superb with Oscar. Activities would probably have been better if the resort was busier....

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2Thank Debbie K
Minneapolis, Minnesota
Reviewed 8 November 2014

We traveled to Tres Rios for my birthday during the first week of November. My wife invited her friend from NY that had never been to Mexico. The visit was beyond her expectations both the resort and time on 5th Avenue. We went to Cozumel for a day trip, rented a jeep and hit our favorite bars on the back...

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Thank Wade C
Ashland, Ohio, United States
Reviewed 6 November 2014

Just got back from this resort for the second time. I love this resort for the comfort of the room and the EXCELLENT training of the employees! All of the employees are friendly and eager to please ! I honestly think the staff is 5 star !! Every person we had had contact is eager to please! I wish I...

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1Thank Debra A
Reviewed 5 November 2014

Loved the overall experience from this resort including staff, location, food. The entertainment crew was also phenamonel. This place is perfect for any age. Jonathon Leon gave an amazing segway tour through the resort and pointed out some very interesting sites. He was very friendly and overall fun! The energy he gave to the group makes me look forward to...

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1Thank DestineyCarrico
Reviewed 5 November 2014

Like to give a shout out to: Cony, Alberto, Leo, Luciano, Anna from the front desk;) johantan Leon from Segway, Dolores, Carmen, janette;) from case las isias The service overall was top knotch and no shortcuts! I was worried about the ice and water, I've been here for 7 days and all is good. 24/7 room service and pools were...

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2Thank Rjwest70
Reviewed 4 November 2014

Just got back from this resort - had a great time, second time there but was told the same thing "mandatory" time share meeting, we are owners at the other 3 resorts and decided to take guests with us this time to Tres Rios, well we were told we couldnt have the 2 bd that we are contracted for, only...

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1Thank Msaganc21
Little Rock, Arkansas
Reviewed 4 November 2014

Just returned from HTR. Had a great stay. For the week. The service as always was great. Everyone was very friendly and helpful. Oscar the head chef and Samuel are very hands on with the patrons to ensure satisfaction. Service staff Luis,Gregorio, Gonzalo, Israel, and Jesus Gamboa worked very hard to make our stay wonderful. The rooms are comfortable with...

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1Thank Patti T

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM882 - RM1,644 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#32 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#49 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Tres Rios staff and other travellers.
208 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Forget about what room you have. Get outside to the pool and the beach!”
 of 5 bubbles JamesD81, 21 Feb 2017 | Read review
“Jacuzzi, ocean-view”
 of 5 bubbles ll2162, 16 Feb 2017 | Read review
“Looks like many rooms have a view of the lagoon. We are on the second floor and it's quiet.”
 of 5 bubbles photographynut_11, 14 Feb 2017 | Read review
“Higher up gets you a better view.”
 of 5 bubbles moreandmore, 13 Feb 2017 | Read review
“We were 1312 in 3rd floor quite,morning sunny, afternoon shady. Main building”
 of 5 bubbles DDMF, 12 Feb 2017 | Read review
5 of 5