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Hacienda Tres Rios

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4,900 Reviews from our TripAdvisor Community

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Showing 3,309: English reviews
Reviewed 13 June 2014 via mobile

We were treated like royalty. The service at Hacienda Tres Rios is unmatched. We were constantly being attended to and everyone was incredibly hospitable. We were especially impressed with Gaudencio who was our waiter on multiple occasions. He was always working feverishly to ensure we had food and drinks and our whole family was well attended Do ask him for...

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1Thank Carol M
Portland, Oregon
Reviewed 13 June 2014

Wanted to get away for some guy time so activities were high on the list of places. The Hacienda Tres Rios was perfect because of all of the varied activities of the Yucatan. We party-ed in Cancun but then found that Playa Del Carmen was closer and the night life just as good on 5th Avenue and the beach. During...

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Thank pal0t
Houston
Reviewed 10 June 2014 via mobile

My husband and I first discovered HTR four years ago and fell in love with this small resort. So we looked forward to recreating the magic of that first visit. Unfortunately, our vacation got off to a rough start after it taking over three hours to check in and the incredibly careless attitude from our members concierge, Alexandra. Dinner service...

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Thank jench2615
Worthing, United Kingdom
Reviewed 8 June 2014

Tres Rios is a fantastic place to go on holiday. This is the second time we have been on vacation here and again it did not disappoint. The staff are very friendly and exceedingly kind. The food in all the restaurants is great but would definitely recommend the Mexican and the chef's table. I would recommend you have a spa...

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Thank g g
Mexico City
Reviewed 8 June 2014

My family and I just spent a full week at this hotel and I have a few comments that might help you if you're planning to stay here. **Be aware that the reason you found that great rate is because you are expected to attend a "talk" once you check in. It's a Share Time property and they will try...

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5Thank mexjourney
Plano, Texas
Reviewed 8 June 2014

My husband and I stayed at Hacienda Tres Rios for our "second honeymoon." The staff went above and beyond to make our stay extra special. Of note, Julio at La Harencia had scattered our room with rose petals and had placed towels in the shape of swans on the bed. He also helped us reserve a cabana bed on the...

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1Thank Pippin12
Chicago, Illinois
Reviewed 8 June 2014

Loved it! All the activities, friendly staff, and great service! Very relaxing atmosphere. Food was great, staff always coming to us if we needed anything. We did have to go to a timeshare, and even though we felt bad and was very tempting, they weren't excessively pushy.

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1Thank DianeRamos
Wawick
Reviewed 7 June 2014

Despite some rainy days, we had a wonderful vacation. The staff was super friendly and helpful. The facility was very clean and the grounds are spectacular. The restaurants were great-- in particular, Kotori with our favorite waiter, Andre. He was very sweet and anticipated our every need. He was very friendly and attentive. He made us want to go back...

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Thank Pat C
Terre Haute, Indiana
Reviewed 5 June 2014

We book this vacation without knowing what to expect. We knew that an all-inclusive in cancun would be good. But Hacienda Tres Rios was GREAT!! More than that, it was PARADISE!! Staff was super kind and friendy and they make us feel like being in the perfect place. We did not want to leave. We are booking another package soon....

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1Thank Algurov
Freehold NJ
Reviewed 4 June 2014

We arrived at Hacienda Tres Rios and it was as if everyone was waiting for us. We are fortunate enough to have a condo on the beach so when we arrived, our butler Miguel was there to great us. After the usual ritual of getting our bracelets, we moved to the pizza oven where again we were greeted by more...

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1Thank joanne1120

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM878 - RM1,640 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#32 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#49 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Tres Rios staff and other travellers.
208 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Jacuzzi, ocean-view”
 of 5 bubbles ll2162, 16 Feb 2017 | Read review
“Looks like many rooms have a view of the lagoon. We are on the second floor and it's quiet.”
 of 5 bubbles photographynut_11, 14 Feb 2017 | Read review
“Higher up gets you a better view.”
 of 5 bubbles moreandmore, 13 Feb 2017 | Read review
“We were 1312 in 3rd floor quite,morning sunny, afternoon shady. Main building”
 of 5 bubbles DDMF, 12 Feb 2017 | Read review
“Ask for a room with rooftop access”
 of 5 bubbles 155dallasw, 6 Feb 2017 | Read review
5 of 5