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Luna Encantada Vacation Condos

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202 Reviews from our TripAdvisor Community

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Showing 193: English reviews
Oxford, Mississippi
Reviewed 1 March 2016

We loved our stay at Luna Encantada! My husband and I stayed in the 2 bedroom h-2 unit with a beautiful view of the beach and infinity pool. The staff was accomadating and very friendly. Santiago, the beach attendant, was a marvel of customer service. I am looking forward to staying in this complex again, great customer service in a...

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Thank katydidn0t
Oxford, Mississippi
Reviewed 29 February 2016

This is the perfect condo complex. We stayed in H2 this time. Everything was nice and clean, and in good working order. The staff could not be nicer, especially Santiago who runs the beach, and the day manager, I can't remember her name. She is from Poland. The location is fantastic, all condos have a Caribbean view. The pool is...

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Thank slick500
London
Reviewed 25 February 2016

we stayed there last month as a family. The place is terrific, the concierge was very friendly and helpful, even in the Administration Office they were all smiles and helped us with our concerns. They let us phone home at no cost when we needed it the most. My family and I enjoyed our stay, the beach was cleaned every...

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Thank Mark S
Oxford, Mississippi
Reviewed 22 February 2016

We just got back from our 8th stay at Luna Encantada. This time we stayed in A3, and it was perfect! Every unit we've stayed in has been nice, but A3 was one of the nicest. The complex is really lovely, and every unit has a beautiful, oceanfront view. Our kitchen was fully stocked, and we had plenty of towels...

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Thank heathersuzanne
Reviewed 22 February 2016

We stayed at Luna for 10 days and would definitely stay again. Our rating for the complex itself would be five stars. The location was great for us - right on the beach and very convenient to 5th Avenue and many excellent restaurants including Aroma Cilantro, Romeos, Don Mario, La Famiglia, and El Fogon. Units on the north side of...

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Thank Darren C
Kamloops, British Columbia, Canada
Reviewed 15 February 2016 via mobile

We've visited Luna 5-6 times. We learned years ago not to come during the BPM Festival...there is no way to get away from the obnoxious sound as It has been at Fusions for years. We were sad to see that so many of the staff that had been there for years was now gone and noticed a definite change in...

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2Thank Loni H
Jeff_Hughes_Playa, Manager at Luna Encantada Vacation Condos, responded to this review

Thank you for your frank review. The new management team has hired additional staff to ensure that all of the guest's needs are well cared for, and cleaning and maintenance checklists have been given a high priority to ensure that the building and grounds are better than ever. BPM was definitely a challenging week for all. We hope that you...

Tulsa,Ok
Reviewed 11 February 2016 via mobile

I booked E3 for a girl's trip. We had 7 ladies staying at our condo, and all of us loved the place. The unit was very nice and the master bedroom had a good mattress, which doesn't always happen in rentals. The towels were thick & soft, including those which were provided for beach use. The kitchen seemed to have...

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2Thank skydive435
USA
Reviewed 26 January 2016 via mobile

We spent two weeks at Luna Encantada in unit H-2. Joe Bloch, the owner, was very helpful and accessible before, during and after our stay. Alberto and Jose, who manage this unit and others, were at the complex daily and only an. Email away if we had a concern. Santiago and Angie set up chaises on the beach for us...

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2Thank Dave M
Boston
Reviewed 25 January 2016 via mobile

We have stayed at Luna 5 times before this-and visited Playa 7 times. Luna's owners have opted for the quick buck instead of quality renters. Unfortunately Luna and Playa have now become party central for the electronic music and 20/30 something crowd. That means-no longer enjoying the sound of the waves-instead the steady bass beat is prevalent along the beach24/7....

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2Thank BostonTraveler01
Salt Lake City
Reviewed 11 January 2016 via mobile

WARNING TO PEOPLE WHO LIKE PEACE AND QUIET AND RUNNING WATER!!! I am sitting here on the patio at 7:00 a.m. having my morning coffee here in unit A1 at Luna Encantada listening to a totally annoying booming of bass music coming from two doors up the beach at the annual BPM festival. This loud music goes on for 10...

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3Thank UsFromSaltLakeCity
Jeff_Hughes_Playa, Manager at Luna Encantada Vacation Condos, responded to this review

Our sincerest apologies to these guests for the problems they experienced during their stay. BPM festival, which typically takes place the 2nd week of January each year, is a multi-venue house music event, and unfortunately, one of the normally-empty lots just north of Luna Encantada was rented out as a venue for one of their events, and this has caused...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Beachfront
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
24 luxury condos ideally located on the beach in the charming and bustling village of Playa del Carmen. Walk to everything from your vacation home by the sea. You'll make this vacation again and again. ... more   less 

Additional Information about Luna Encantada Vacation Condos

Address: Calle 6 | Between Av 5a y ZFM, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Hotel Class:3.5 star — Luna Encantada Vacation Condos 3.5*
Number of rooms: 24
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Also Known As:
Luna Encantada Vacation Condos Hotel Playa Del Carmen
Luna Encantada Vacation Condos Playa Del Carmen, Mexico - Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Luna Encantada Vacation Condos staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think all units have exceptional views and patio/balcony areas and a few that have large balconies in addition to a rooftop terrace.”
kjensenwi, 8 Apr 2017 | Read review
“All condo's face water not a bad spot in there”
suzy-527, 11 Mar 2017 | Read review
“I don't think there is a bad view, but I did like being on the third level.”
tmazeppa, 2 Feb 2017 | Read review
“H-2 is straight view to beach and quiet location.”
35kendrab, 28 Jan 2017 | Read review
“Location - Location - Location H2”
markcC7372KR, 27 Jan 2017 | Read review
5 of 5