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Mza 020 Crta. Federal Cancun Chetumal Km 296 Lote 007 1 Playa Xcalacoco, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 23/11/21
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Free cancellation until 22/11/21
Official SiteUS$165
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Pool & Beach (1769)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 15/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ocean Riviera Paradise
Updated 15/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#87 of 305 hotels in Playa del Carmen
The Ocean Riviera Paradise is a new five-star resort located on the seafront in the Playa del Carmen area of the Riviera Maya. The resort is noteworthy for its size and the extensive selection of services on offer. It boasts spectacular swimming pools, exclusive Junior Suites and Suites, a wide range of cuisine, a Despacio Spa Centre, Privilege, Exclusive Rooms and Services, a Dive It! diving centre and a great choice of entertainment for the whole family.
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Special Offer:Up to 25% Off Summer Sale


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Mza 020 Crta. Federal Cancun Chetumal Km 296 Lote 007 1 Playa Xcalacoco, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport44 kmSee all flights
Aerodromo de Playa Del Carmen7 kmSee all flights
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11147Reviews2461Q+A100Room tips
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Popular mentions
Amanda Knerr wrote a review 18 Sep
1 contribution
The staff here were wonderful! Our butler Antonio checked on us every day even found us at the pool to see if we needed anything. Every night Guadalupe would turn down and clean our room she was very sweet. The entertainment staff was super friendly Erick and Salvador really kept things fun and are great at getting everyone involved. This was such a relaxing vacation I can’t wait to go back.
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Date of stay: September 2021
THANKFULMAMA wrote a review Aug 2021
Philadelphia, Pennsylvania30 contributions48 helpful votes
Hotel's Favourite
It is my 3rd time with my family at ORP, but first time during covid. I can say , ORP always have the nicest and attentive staff. Special mentioned to Ariz, our butler, she took care of every minor issues we had in our room, booked all our dinners, always available and a good communicator, thru whats app. Also, Ramon at the Privilege beach, he was always there to assist us , from sanitizing to putting linens on our daybed throughout our 7 days stay. Thanks to Baltazar, our favorite waiter at Pez Vela restaurant, for always wearing his beautiful smile , good humor and very welcoming attitude, and of course taking of our drink orders all the time. Irving at the Margarita bar is awesome too. These employees deserve a recognition, and managers at ORP , hopefully, you give them raises and bonuses, lol. They deserve it👏🙌 Food is great, we were able to try all the restaurants, thanks to Ariz . Beach is free of seaweeds on our last 3 days of stay, I just wished that they paved and cleaned the privilege area better, as it was not looking good, with all the dried seaweeds and uneven sand elevations left in front of the daybeds.( unlike the resort next door it was cleaned and sand was leveled better). I also missed the great nightly entertainment, understandable due to covid,although the fireshow one night was great. I loved the massage on the beach , tried all the different colors, 4 x / week, the pink, white and yellow massage therapists lol,and I highly recommend the yellow ones. Letty is an an excellent massage therapist! Overall, I still love ORP, despite the covid situation, the staff continues to work hard to make every guest stay wonderful.
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Date of stay: August 2021Trip type: Travelled with family
1 Helpful vote
Response from Ocean Hotels, Director General at Ocean Riviera Paradise
Responded 3 weeks ago
Dear THANKFULMAMA, We appreciate your pleasant comments. It is great to hear that you had an enjoyable stay and left satisfied. A big thank you for your kind words regarding our staff and services, they will be passed on. We look forward to your next visit. Kind Regards, Ocean Riviera Paradise
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Tresa B wrote a review 18 Sep
1 contribution
Another fun and exciting trip. The staff is very friendly and go out of their way to make it enjoyable. Especially Salvador and Erick from the entertainment team. These two work hard to make it fun. Antonio also was amazing he made sure all are requests were met in a timely manner .
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Date of stay: September 2021Trip type: Travelled with friends
Fanny D wrote a review 12 Sep
4 contributions1 helpful vote
I’m here currently and having a blast. Beach isn’t that great but it’s ok The resort has fun activities and great employees, especially Erick which is great to welcome and include you and fun to hang out with! The buffet is ok but Restaurants are better they have a few! It’s nice that they have an adult pool with more of a party crowd I liked it and would recommend!
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Date of stay: September 2021Trip type: Travelled with family
1 Helpful vote
Response from Ocean Hotels, Director General at Ocean Riviera Paradise
Responded 3 days ago
Dear Fanny D, Thank you for taking the time to write such a wonderful review about your experience at Ocean Riviera Paradise. Your excellent comments are highly appreciated; we are delighted that our facilities and services met your expectations and we wish to have the pleasure of seeing you again soon. Warm regards, Ocean Riviera Paradise
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EvaEstefa wrote a review 10 Sep
Boston, Massachusetts1 contribution1 helpful vote
My parents have been Privilege Members to Ocean company since 2015 and we've been able to visit a few different resorts. Ocean Riviera Paradise is, by far, my favorite. I believe the reason I hold this resort in such high esteem is because of the staff. Our butler, Antonio, is just amazing. This past trip we had a group of about 20 people and he took the time to remember everyone's names and always found a way to connect with us to make sure we were satisfied. He's just so great, thanks to him we never missed a dinner! He also inflated all our floaties. He is just magical. The other butlers are also great. Ariz always greets anyone who make eye contact with her and is super friendly. Another one of my favorites from the resort is Rigoberto from the Despacio Spa. Booking Spa services over the phone can sometimes be intimidating but Rigoberto walks around the entire resort and makes himself available to sit down with you for however long and discuss your spa options and products they have! Once you meet him once, he becomes your friend and will always wave to you and gift you a friendly smile. (PS: My mom is a fan of Diana from the spa if you go!) Being Privilege members, we had access to the Privilege lounge and there we met Rudy, Jose, and Emanuel. Those three guys were excellent and provided such luxurious service. We all felt like royalty. Rudy even took the time to teach the English-speakers of our group Spanish when he could. Jose had the best food recommendations to make and Emanuel was a cocktail master by night. The food throughout the resort is delicious, but the tapas in the lounge were my favorite. I think about their paella everyday. The pool bartenders are very talented, and fast! They deal with so many people all day long and yet remain courteous and fun. Daniel always remembered my milkshake order for my little brothers. Aside from the staff and their service, other things that make this resort perfect are the facilities, restaurants, rooms, and food. The resort is very clean and family-friendly. The food is amazing in the restaurants and in the buffets. (If you find. yourself in the buffet- find Almendra, she is great!) The liquor is never-ending. The rooms are beautiful. The house keepers are kind and respectful. The pools are fun. And I would leave this review for every one of the times I have visited. The reason I am taking the time to write this review now is because I was concerned that it'd be a less-than-ideal time to visit during the pandemic but the staff had great practices in place to avoid spread and crowding. It made me realize how very perfect this place is and how considerate the company is when it comes to their staff and their visitors. If you are at all thinking about visiting this resort- stop thinking and book it now! You will fall in love with the people and everything else that makes this place so, so special. We are so blessed with a membership and to have the opportunity to visit many other resorts in different countries, but there's a reason we keep coming back to this one!
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Date of stay: July 2021
1 Helpful vote
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Ocean Riviera Paradise
Which popular attractions are close to Ocean Riviera Paradise?
Nearby attractions include Playa (0.4 km).
What are some of the property amenities at Ocean Riviera Paradise?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Ocean Riviera Paradise?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ocean Riviera Paradise?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Ocean Riviera Paradise?
Yes, free parking is available to guests.
What are some restaurants close to Ocean Riviera Paradise?
Conveniently located restaurants include MVNGATA Beach Club & Rooftop, Coco's Cabanas, and Arezzo Restaurant.
Are there opportunities to exercise at Ocean Riviera Paradise?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Ocean Riviera Paradise?
Yes, dry cleaning and laundry service are offered to guests.
Does Ocean Riviera Paradise offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Ocean Riviera Paradise?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (7.3 km).
Does Ocean Riviera Paradise have any great views?
Yes, guests often enjoy the ocean view available here.