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Ocean Riviera Paradise

Crta. Federal Cancún Chetumal, Km 296, Manzana 020, Lote 007-1 Playa Xcalacoco, Playa del Carmen 77710 Mexico
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Traveller (14072)
Pool & Beach (2791)
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About

#31 of 43 all-inclusives in Playa del Carmen
Location
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Service
Value
The Ocean Riviera Paradise is a new five-star resort located on the seafront in the Playa del Carmen area of the Riviera Maya. The resort is noteworthy for its size and the extensive selection of services on offer. It boasts spectacular swimming pools, exclusive Junior Suites and Suites, a wide range of cuisine, a Despacio Spa Centre, Privilege, Exclusive Rooms and Services, a Dive It! diving centre and a great choice of entertainment for the whole family.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bowling
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Game room
Tennis court
Water park
Aerobics
Billiards
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Waterslide
Nightclub / DJ
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Family Resort
Modern
Languages Spoken
English, Spanish
Hotel links
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Location

Crta. Federal Cancún Chetumal, Km 296, Manzana 020, Lote 007-1 Playa Xcalacoco, Playa del Carmen 77710 Mexico
Name/address in local language
Ocean Riviera Paradise
14392Reviews2835Q+A100Room tips
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Explore59979527938 wrote a review Today
1 contribution
Really had an amazing experience with Aranza it was my first time paddle boarding I was a little bit nervous and worried because I have never done it before. However soon as we met her it was like our best friend back home she explained everything and was extremely patient because we kept stopping once we got the hang of we realised how fun and how easy it actually was. I felt that this experience and the atmosphere really made our trip. I cannot believe this was Aranzas first day. She has the personality and is an amazing person inside and out we will really definitely come back. It is our last day today because if it wasn’t we would definitely do the next activity with Aranza next friendly. If you want a new experience that can help you with your confidence do all the activities you can whilst at the resort ask for Aranza.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Alex wrote a review Jul 2023
4 contributions19 helpful votes
Hotel's Favourite
Overall the Ocean Riviera Paradise experience with my wife and 5 y/o child was a memorable one and we will look back on it with mostly fond memories but we want to share how it really was for folks who are considering visiting. Also, we're going to give it 3.5 stars for the sake of this review and are rounding it up to 4 because we can't rate with half stars on Trip Advisor. Allow us to explain why it was 3.5 stars... The intro to the hotel, upon arrival, was a farce. We were basically given an intro by a dude who purely wanted to up-sell us on our holiday and was trying to upgrade us to Privilege-tier guests instead of the standard all inclusive we'd already paid good money for. This felt very distasteful after such a long air & land journey to arrive in PDC, from North California and he missed various important facts about the hotel, seemingly because he wanted the commission for an up-sell. All things considered, this was a terrible start to our hotel experience and it left a bad taste in our mouths throughout the stay. All this being said - we'd advise ANYone against the Privilege intro tour that these guys try to pitch you in the first few days. (We were also advised through hearsay that these take way longer than the allotted 1.5 hours) General tours/amenity harassment (incl. spa and water sport deals) between the lobby and the beach pool were also draining. Of course, we get that people are always gonna try and sell you extra tours while on your hols. but it was pretty relentless, even on the hotel grounds! To the point at which, every time we entered the lobby we feared we'd receive another sales pitch, because of the aforementioned intro. Not to mention that the beach peddlers also became a bit of a nuisance (with the hotel seemingly doing little to deter them from hanging inside the boundaries of the hotel's borders and around the beach pool). The laundry service at the hotel was an absolute scam. I'm sorry, but being charged per item, for what was effectively only two normal-sized loads of washing for our little family, ended up being offered to us at $140 USD, no less!!! Fortunately, we managed to find a laundromat about 1-mile up the road (by a restaurant called Funky Monkey + a 711) that offered a load of/4Kg washing for less than $5 USD - which we were able to conveniently pick up the next day ~ well worth it. There was no beach, don't let the pics of the hotel beach fool you. While the beach pool itself was splendid, the hotel beach is now non-existent with giant sandbags taking up the space instead and tons of washed up sea weed, making the sea a murky green. As such the cordoned-off area that is ORP's safe swimming area was definitely not the beach experience we were expecting from the pics available on Google, so we felt hugely misinformed on this aspect of the hotel. We do however recommend taking a catamaran tour to Isla Mujeres for that true Caribbean Sea vibe. Note: Peak times for algae/washed-up seaweed is May to October in this part of Mexico, but for whatever reason this didn't impact Isla Mujeres, which was truly beautiful. The monkey sanctuary was exceedingly disappointing. It's basically only a 10-meter-long viewing platform and there was lots of litter on the jungle floor. Also at the time we visited, there were 0 monkeys to be seen and we were surprised that despite the seemingly hard work that the groundsmen put in, towards the upkeep of the beautiful hotel grounds, in general, there was little to no effort made to make this an actual sanctuary. Of course, from our initial intro, the monkey sanctuary was made out to be a thing of beauty - instead, it was quite frankly a depressing site and an example of human carelessness and litter pollution :( Moving on, I was due a FedEx delivery for some medication, which became rather urgent during my stay. However, instead of guest services keeping on top of the delivery I had to proactively ask them on 2 separate occasions to actually collect it from security. It felt like a ball was definitely dropped in this scenario and there was seemingly no sense of urgency/inquiry as to why it had been delivered to security but was not passed onto us. I then proceeded to have to wait over 24 hours to pick it up from guest services after demanding for it to be found. (I also notified the front desk of the package's arrival at least 48 hours prior to its scheduled delivery too, to no avail) The volume/music levels for the majority of evening shows, particularly the fire show outside in the main plaza + the Disney show in the theatre were dangerously high - especially for children. The room desk/drawer unit was broken. The drawers for this unit were totally dysfunctional in the camp bed part of our junior-style room. (Where we stored our child's toys, etc.) For a 5* hotel one would expect these things to be checked pro-actively by maintenance prior to arrival + despite there being a whole team of folks who took care of the room's facilities, this was overlooked. (In hindsight we should have reported this to reception + changed rooms or indeed drawer units, because this was unacceptable and somewhat dangerous for child's fingers) Airport transfers ~ we were surprised the hotel didn't offer this proactively or even provide info. about recommendations on how to go about this. Instead, the airport transfer felt like a wild goose chase! After our trip, we discovered it was definitely better to get a taxi (for approximately $1,000 MXN at the time of writing, if your travel provider does not provision it, so why not suggest that ORP?). Alternatively, the on-site TraficTours tourist agency also offers transfers at a similar cost, but again these are not offered proactively anywhere by the hotel, which is disappointing. AC in the main restaurant buildings left a lot to be desired. These rooms were seemingly too large to have efficient air-con., something we'd hope would be much improved if we were ever to return. Paddle boarding - while the chap who ran this was great, this session definitely needs improving. There were no signs to suggest where to sign up and who was on the waiting list and at the time of writing there were only 3 paddle boards on offer, for the entire hotel! In the end we only had 20 minutes because we had to pass on the paddle boards to the next set of folks who wanted to do it, which definitely wasn't enough time to enjoy the ride. ------------- All things considered, our stay certainly wasn't all bad and overall, like we stated at the beginning of this review, we did enjoy our stay at ORP, so it's important we also mention the pro's here too... Room cleanliness & spaciousness was first-rate and lived up to its 5* rating. (With thanks to the maids and water re-fillers too, who made our room welcoming & spotless on a daily basis). The bathroom was also fantastic with a separate shower and toilet room + dual wash basins; a well thought out design for a little family to use all at once :) Daisy/Kids Club - The ladies that ran this on a daily basis were outstanding and indeed lived up to the 5* experience one would expect of a hotel like this. We were so grateful to drop off our 5 y/o at kids club every day and were so impressed with how they gracefully embraced the kids who attended. Not to mention their work rate morning, afternoon and night for the general entertainment, on site! Our child also looked forward to going back to Daisy Club every day, while we were there ~ A clear sign that things were working really well <3 Aside from the excessive volume, the theatre shows were outstanding. Including, not least, the Disney show, where all the children even got to meet and be photographed with every character on stage! The shows were always compelling and again, definitely lived up to the 5* experience. We also want to give a special shout-out to the Shining Paradise crew who put on a show every Thursday evening, while we were there and truly went above and beyond with their performance, which was thoroughly entertaining, as were their musical accompaniment choices! Air-conditioning in both our room (in extension of the ceiling fan) and indeed the lobby was always a welcomed treat, to return to. We just wish it could've been this way in the larger restaurant areas too :( The scent of the lobby was always inviting & welcoming! I don't know what magic concoction they were using but sales folks aside, we always looked forward to walking through the lobby just for the smell of it, LoL. Parking at the hotel was free! Thank goodness. Also, it is well worth renting a car while you're there to explore Playa Del Carmen's restaurants (we recommend Ictio & Carboncitos restaurants in downtown PDC). Also don't forget to check out the Cenotes and Mayan temples if you're feeling adventurous. Just make sure you shop around for rentals (outside of the hotel too, to compare rates Vs. convenience of hotel bookings!) Taxis to and from these places are also relatively cheap as an alternative from time to time instead of renting a car and can be booked from the hotel/front desk ~ so long as you level-set with the drivers beforehand about the journey cost Vs. what the hotel's/locals expected rates are. Note: Above all, please don't let the taxi drivers get the better of you as a tourist, as they often can and will; especially if you don' speak the language! ---------- Finally, here's some constructive feedback/suggested improvements on how we think the hotel can improve as a whole and live up to its 5* reputation... Add a hotel / beach pier or at least a jetty (if possible). This would be amazing for numerous reasons incl. better access to the actual turquoise sea + skipping the rocks. It would also make the beach a lot more appealing than it is now, in its current state :( Not to mention to help overcome the algae/seaweed issues for the poor staff who have to work hard clearing it all up, every-single-day. Note: A short walk away to the South of the hotel (< 1 KM), along the beach is something just like this setup with a pier and indeed a protected beach. Something which ORP seemingly do little about, when it comes to protecting their own beach unfortunately. Improving the up selling / returning visitor / Privilege tier debacle. Please don't take advantage of brand new guests, as you did with us. This definitely marred our initial ORP settling in period and could be conducted so much better - even if it was a day or two into the holiday, out of respect, after folks have had a long journey. We might have considered things differently if this had been conducted in a more decent/professional manner, sometime into our holiday. The key take away for us was that instead of giving folks all the important information about the hotel, it felt like we were just another entity to sell to, which was disgraceful. The standard WiFi, wasn't happening. For a 5* hotel surely it isn't too much to ask to have an optimal wireless mesh experience to sufficiently serve the hotel guests!? Even a cell phone tower that serves the guests outside of the WiFi would be nice but at the Daisy Rooms the WiFi was genuinely awful. (Not to mention that we would definitely have been willing to pay for a secure network/improved Internet experience!) Drinks - they were just far too sweet. We definitely don't want to demean the overall service experience because the service staff in general were fantastic, but we would definitely have been willing to pay for some premium drinks at the pool bars and add the cost to our room from time to time; incl. better choice wine options and craft beer options too, of course!
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Date of stay: June 2023
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Trip type: Travelled with family
Room Tip: Don't believe the pics of the beach on Google - the hotel's beach is pretty much non-existent and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
14 Helpful votes
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Response from Concierge Online Ocean Riviera Paradise, Owner at Ocean Riviera Paradise
Responded 9 Jul 2023
Dear Aldavewebbs, Thank you for taking the time to leave your opinion about your stay at Ocean Riviera Paradise. We are pleased to hear that you found some of our amenities and services enjoyable. Your suggestions will be taken into account as we continue working on areas for improvement and strive to provide you with an even better experience in the future. We hope to have the opportunity to welcome you back. Kind regards, Ocean Riviera Paradise
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bruce t wrote a review Today
Ottawa, Canada29 contributions42 helpful votes
Overall we enjoyed our stay at this resort. I have no idea why some are complaining about the food - it was excellent. If you can't find something you like at the buffet then there is no pleasing you. I found the buffet food very good as well as the food in the à la carte restaurants. The service everywhere was top notch - employees are always working hard, smiling, and prepared to make your stay as enjoyable as possible. The entire area is very clean and well maintained and we enjoyed watching the monkeys running around. Our room was beautiful, spacious, comfortable - no issues. When we arrived at midnight we noticed our toilet did not flush. We reported it to front desk and within 5 minutes a maintenance guy was there and fixed it in 10 minutes. When we asked for extra blankets we received them very quickly. The only downfall was the lounge chairs outside, by the pool and by the ocean. There are not enough of them and in both places the chairs are squeezed together with no room in between - makes one feel like they are in a sardine can. If you want a lounge chair, you will have to get up early in the morning and do like everyone else and reserve them with a towel or an item of clothing. It felt a bit like survival of the fittest. We witnessed several arguments over lounge chairs being reserved but there was nobody sitting on them so others, rightfully so, removed the towels and took the chairs. This would then turn into arguing over the chairs and who 'rightfully' owned them at that time. Finally, I've seen better beaches but that is certainly not the resorts fault. Like I said earlier, overall I was satisfied with the resort - just a few small hiccups which could be easily rectified.
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Date of stay: February 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Brent W wrote a review Today
1 contribution
A great time, good food nice rooms and great el beso pool staff like Celeste! Entertainment at pool side all week was great….would definitely return to enjoy again. Good service at the restaurants and by the pool. Nice upgrade on the room at no cost.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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mkerby wrote a review Today
Tulsa, Oklahoma37 contributions40 helpful votes
Privilege lounge Beatrice hostess is very kind and accommodating. We see her every time we visit and she remembers us and our room number. Beautiful smile and service. We also love our server Carlos. Some of the reasons we keep coming back to this beautiful resort.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Xochitl O wrote a review Yesterday
1 contribution
RUN..Never returning, came with a group of friends. This place is very unaccommodating. Please see pictures below for more accurate description. - all exclusive more like you got make an appointment for all activities and 99% of the time all the the amenities are fully booked. Get ready to eat at the buffet and Route 66 all week long. Those are the only 2 places open. Jacuzzis are in reality 1 foot deep kiddy pools. Non of the pool Jacuzzi are not warm, you just get cold water blasted on you. Food is 1/10 . Only thing that may save the trip is booking a massage ( which you pay for), the ice cream and obviously the ocean views / activities. Majority of the staff are rude. On one of our lunches we went to the Pez Vela restaurant, this was our 2nd time there. The first day they were closing gave us 5 mins to order and said out of dessert. Naturally the next day she order her food and asked for dessert too. The waitress told her to wait till after she finished eating and even remarked, where are you even going to fit your dessert on the table ! We had the privilege packet all I can say is I felt like we had no privilege to do anything. Also careful with the railing on 2nd, and 3rd floor. The bolts are missing, such a hazard. Her husband could of fallen of the balcony. Save your money, better of going to home town buffet and buying a kiddy pool. If that sounds amazing you might like this too. Thankfully I went with great friends and it will definitely be an experience we will never forget. Shout out the massage people and the people who showed us kindness..oh ya and what butler? I think he still ging to schedule our luggage, meanwhile we about to catch our flight.
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Date of stay: February 2024
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Trip type: Travelled with friends
Room Tip: Don't go
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Manager, Owner at Ocean Riviera Paradise
Responded today
Dear Guest, Thank you for sharing your feedback with us regarding your recent stay. While we appreciate your taking the time to provide us with your insights, we would like to clarify a few points regarding the dining options available at our hotel. We regret any confusion or inconvenience you may have experienced regarding restaurant availability. We would like to assure you that we offer a wide variety of dining venues, including 10 different restaurants, each offering unique culinary experiences to cater to diverse tastes and preferences. However, we understand that there may have been some miscommunication or misunderstanding during your stay, and we apologize for any confusion this may have caused. It is also important to note that while we strive to accommodate all our guests, we kindly request that guests arrive in a timely manner to fully enjoy the dining experience and to allow our staff to provide the best service possible. We appreciate your understanding in this matter. We take great pride in providing our guests with a range of dining options to enhance their overall experience, and we are committed to ensuring that all our guests have access to a diverse selection of delicious meals throughout their stay. Once again, we appreciate your feedback and apologize for any confusion regarding our restaurant options. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional dining experience that exceeds your expectations. Concierge Online Ocean Riviera Paradise
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cari B wrote a review Yesterday
1 contribution1 helpful vote
Celeste was great at the pool and the margaritas were terrific! The resort was exceptionally clean and everyone was friendly! Weather was great multiple places to get cooled down from the hot sun! Food was great at the buffet and at the a la carte diners.
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Date of stay: February 2024
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Online Manager, Owner at Ocean Riviera Paradise
Responded today
Dear guest, Thank you for sharing your great experience at Ocean Riviera Paradise with us! We are delighted to hear that Celeste provided excellent service at the pool and that you enjoyed our delicious margaritas. It's fantastic to know that you found our resort exceptionally clean and that our staff was friendly and accommodating throughout your stay. We are pleased that you had multiple options to cool down from the hot sun and that you found our buffet and a la carte dining options to be great. Your satisfaction with our food offerings is greatly appreciated, and we will be sure to pass along your compliments to our culinary team. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful experience in the future. If there is anything else we can assist you with, please don't hesitate to let us know. Concierge Online Ocean Riviera Paradise
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tabithazoo wrote a review Yesterday
Stamford, United Kingdom112 contributions125 helpful votes
We were Privilege guests and after travelling for 20 hours in total from the UK, we arrived hot, worn out and hungry. We arrived at 3pm and were told that our teenage son would not be in the Privilege building along with us as they were overbooked and so they had had to bump him off to another building. (El Beso, which is actually adults only, so not sure why they decided that was a good idea). I was not happy about that at all and said i would really rather we were together as a family as we have some shared resources and also i need to keep an eye on a 17 year old boy! Lots of shrugging and ignoring and after another few hours i really lost the plot. All these other people were merrily being checked in to the Privilege rooms - why couldn't they bump one of these couples out to El Beso instead? In all we were there sitting outside the Privilege check in from 3-8pm, being ignored completely. It took me losing my temper and actually crying to get the rooms we had booked and paid for (Over £7,500 through Tui). Not a great start. Determined to make the best of it and not let that sour things, we got on with our holiday. Here are our thoughts: PROs: * Very clean everywhere and the staff obviously work hard and are smiley. * The variety of animals and birds about the place was really lovely. They are not a nuisance and are free to roam, but they kind of made the resort i think. * The cocktails, especially the mango margaritas are very nice. * The golf cart thing comes frequently so you don't have to walk for miles in the heat, CONS: * The food is all utterly bland and tasteless. Looks nice, but looks are deceiving. The food in Route 66 was beyond disgusting and absolutely inedible. "Corn on the cob" turned out to be a tiny ramekin of tinned sweetcorn in milk! Gross. The pizza in the Italian restaurant was doughy and sweet and thick. Again inedible. * The rooms are very damp. Our bed sheets felt wet every evening when we got in them and the damp traps we brought with us (after reading that we should on here) were totally filled with water at the end of the week. Packing my suitcase yesterday with 100% damp clothes was not very nice and in actual fact my suitcase was 1kg heavier than on arrival! * Having just returned from a holiday in S. E. Asia (and stayed in many 5 star hotels all over Thailand, the fact that this is labelled a 5 star resort is actually laughable. Its a 3 star only. So with all this in mind, we went on many excursions instead just to be able to eat good food. We got a taxi into Playa and went to 5th Avenue 3 times which was great fun. (400 pesos in a taxi from the hotel). We went on the ferry over to Cozumel and hired a buggy and went all over the island which was great. Also we hired a car and drove 1.5hrs inland to Vallodolid which ws a great day out to see an authentic Mexican town - so pretty and with some fabulous little cafes and shops. Hired the car from Costa Car Hire via the hotel and it was hassle free. Easy drive on the toll road, with zero traffic and stopped off at Walmart to get some souvenirs on the way home like hot sauces etc that we can't get in the UK.
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Date of stay: February 2024
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Trip type: Travelled with family
Room Tip: Realy and honestly, if you like good food, book elsewhere.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Manager, Owner at Ocean Riviera Paradise
Responded today
Dear valued guest, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the challenges you encountered during your time at our resort and appreciate your detailed account, as it allows us to address areas needing improvement. First and foremost, we deeply regret the inconvenience you experienced upon arrival, particularly with the arrangement of your accommodations. Your frustrations are understandable, and we apologize for any confusion or discomfort caused by the room assignment. Rest assured, we will review our procedures to ensure a smoother check-in process for all our guests in the future. While we are pleased to hear that you appreciated the cleanliness of our resort and the friendliness of our staff, we are disappointed to learn of your dissatisfaction with the culinary offerings and the condition of your room. Please know that your comments regarding the blandness of the food and the dampness in the rooms have been shared with our culinary and housekeeping teams for immediate review and improvement. We take great pride in providing a memorable and enjoyable experience for our guests, and it saddens us to hear that we fell short of your expectations. Your feedback is invaluable to us as we strive to continuously enhance our offerings and services. We are delighted to hear that you were able to explore the surrounding areas and enjoy the attractions nearby. It is our hope that these experiences contributed positively to your overall stay in Mexico. Once again, we apologize for the shortcomings you experienced and appreciate your understanding and patience. Should you choose to visit our resort again in the future, we would welcome the opportunity to exceed your expectations and provide you with a truly exceptional experience. Concierge Online Ocean Riviera Paradise
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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D5473UBterrys wrote a review 26 Feb
Chelsea, Canada3 contributions3 helpful votes
First off, we have travelled to Mexico for the last 12 years mostly to other resorts in the Playa area, last year we went to Punta Cana and decided to return to Mexico for the quality of the food. I will break this review down into Pro's and Con's. Family of 5 adults 2 rooms 6-night stay. Pro's: Clean, Spacious rooms with a great location - paid for upgrade. Service - Gerry "the protector" was an amazing concierge! Beach Pool area Con's: FOOD WAS HORRIBLE - Even our 20-year-old boys complained, and they eat anything! Limited options for restaurants many were closed on various days (this is during high season!) One coffee shop - lineup everyday out the door Did I mention that that food was horrible? And by no means are we foodies, but we do like and will pay for good food, this was not the case. Before booking here I would seriously consider looking at other options first. The H10 group of resorts are supposed to be world class, this was not evident at Ocean Riviera Paradise.
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Date of stay: February 2024
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Location
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Trip type: Travelled with family
Room Tip: Bring ear plugs as this seems to be a party resort especially if you are on the pool side.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Online Manager, Owner at Ocean Riviera Paradise
Responded today
Dear Guest, Thank you for taking the time to share your feedback with us following your recent stay at Ocean Riviera Paradise. We appreciate your detailed review and regret to hear that your experience did not meet your expectations, particularly regarding the dining options. While we are pleased to learn that you found our rooms to be clean, spacious, and well-located, we are disappointed to hear about your dissatisfaction with the food quality and restaurant availability. Providing a diverse and enjoyable culinary experience for our guests is a priority for us, and we apologize for falling short in this regard. Your comments have been shared with our culinary team for immediate review and improvement. We are delighted to hear that you received excellent service from our concierge, Gerry. We will be sure to pass along your compliments to him and our team. Your feedback is invaluable to us as we strive to provide a memorable and satisfying experience for all our guests. We sincerely apologize for any inconvenience or disappointment you experienced during your stay. Should you choose to visit us again in the future, we would welcome the opportunity to exceed your expectations and provide you with the exceptional experience you deserve. If you have any further concerns or feedback, please do not hesitate to contact us directly. Concierge Online Ocean Riviera Paradise
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Samar S wrote a review 26 Feb
1 contribution1 helpful vote
Fantastic amenities, food, great coffee/tea at Mike's with excellent service from Hadalli, Sonia, Kahna, David,Citalali. Also David at the Steakhouse great and welcoming service. And last but definitely not least Yoni at the Amarando breakfast buffet always smiling, very helpful and excellent service. Our appreciation for making our holiday a wonderful experience. We had a room at the Daysi the room is nice, bed comfortable and generally good. The staff were very responsive to our requests in a friendly and professional manner. Definitely looking forward to another visit.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: We went in February so we were at the beach all the time.
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Response from Online Manager, Owner at Ocean Riviera Paradise
Responded today
Dear valued guest, Thank you immensely for taking the time to share your wonderful holiday experience at Ocean Riviera Paradise. We are thrilled to hear that you had a fantastic time and that our amenities, food, and service exceeded your expectations. We greatly appreciate your kind words regarding the excellent service provided by Hadalli, Sonia, Kahna, David, Citalali at Mike's, and David at the Steakhouse. It warms our hearts to know that they contributed to making your stay memorable with their welcoming and attentive service. Additionally, Yoni at the Amarando breakfast buffet exemplifies our commitment to providing outstanding service, and we are delighted to hear that he left a positive impression with his helpfulness and infectious smile. We are pleased to know that you enjoyed your room in the Daysi section and that our staff promptly attended to your requests in a friendly and professional manner. Your satisfaction is our utmost priority, and we are delighted to have played a part in making your holiday a wonderful experience. Thank you for your patronage and your kind words. We can't wait to welcome you back for another unforgettable visit. Please do not hesitate to reach out if there is anything we can assist you with in the meantime. Concierge Online Ocean Riviera Paradise
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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There are more places to choose from in the Playa del Carmen area.
PRICE RANGE
RM 1,054 - RM 1,722 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
974
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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OCEAN RIVIERA PARADISE (R̶M̶ ̶1̶,̶2̶6̶9̶) RM 935: UPDATED 2024 Resort Reviews, Price Comparison and 14,508 Photos (Playa del Carmen, Mexico - Riviera Maya) - Tripadvisor

Frequently Asked Questions about Ocean Riviera Paradise
Which popular attractions are close to Ocean Riviera Paradise?
Nearby attractions include Playa (1.0 km).
What are some of the property amenities at Ocean Riviera Paradise?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Ocean Riviera Paradise?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ocean Riviera Paradise?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Ocean Riviera Paradise?
Yes, free parking is available to guests.
What are some restaurants close to Ocean Riviera Paradise?
Conveniently located restaurants include MVNGATA Beach Club & Rooftop, Coco's Cabanas, and Koh Thai - Wok Cuisine.
Are there opportunities to exercise at Ocean Riviera Paradise?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Ocean Riviera Paradise?
Yes, dry cleaning and laundry service are offered to guests.
Does Ocean Riviera Paradise offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Ocean Riviera Paradise?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Ocean Riviera Paradise?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (7.3 km).