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Azul Beach Resort The Fives Playa Del Carmen

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Azul Beach Resort The Fives Playa Del Carmen
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5,598 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Beach Resort The Fives Playa Del Carmen
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Showing 4,695: English reviews
Toronto
Reviewed 2 days ago NEW

It was my first time at Azul Fives over march break and I was really worried we had made the wrong choice given the plethora of options near playa Del Carmen. We wanted to be close to playa and we wanted a new resort. Honestly, the service really made the trip more than easy. Between the gourmet approach to their...

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1Thank Jamie H
North Tonawanda, New York
Reviewed 2 days ago NEW

I just returned from a week at Azul Fives. My stay was from March 15th thru March 22nd. There is good and there is bad. Fortunately there is more good. GOOD: Check in was fast and easy, Maybe because it was a Wednesday. We had called a week earlier to pick out which building and rooms we wanted to stay...

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4Thank apc425
Brockville
Reviewed 2 days ago NEW

It was our first time at an all-inclusive and we really enjoyed it. The staff were friendly and helpful and the food and drinks were excellent. The rooms were perfect and the beach and pools were very nice.

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Thank michaeldC6942KS
Toronto, Canada
Reviewed 2 days ago NEWvia mobile

Third time visiting this all inclusive resort. Highly recommend it for couples and families. Dining, activities, entertainment - excellent. What truly sets this resort apart from others is the pool/beach. Easy access. Perfectly manicured. Amazing scenery. Many thanks to the staff - so attentive, polite, professional. Shout out to the events staff including Lindsay and Marie Clare.

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1Thank captain_cammy
Reviewed 3 days ago NEWvia mobile

I came here with my sister to celebrate my birthday all the way from London. We have stayed at Azul Five for 7 days now and still have another 7 days left. From arrival all staff were very friendly and helpfull. The rooms are a great size and clean. The food is exceptional so many restaurants to choose from. The...

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1Thank Nevila B
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Renaud Pfeifer General Manager

Cleveland, Ohio
Reviewed 3 days ago NEW

The resort staff was very professional and accommodating. We were very pleased with the restaurant selections and locations on the resort. The staff at the restaurants were very pleasant and always ready to provide whatever needed. Our room was awesome and well maintained. We also appreciated having the personal safe in the room. The kitchen was well equipped but the...

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1Thank hrldjcksn
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Renaud Pfeifer General Manager

Toronto, Canada
Reviewed 3 days ago NEW

The drive up to the resort gives you the first impression that its small, but once you get into the courtyard you see it is a big resort. The main lobb yis quite small and with only 4 people at the front desk, there always seem to be a line up ... the also move very slowly there. It’s a...

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3Thank Adriana G
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Adriana G, Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making...

Vancouver, Canada
Reviewed 3 days ago NEW

Another gorgeous Sikh Wedding experience At Azul Fives Sky roof top ceremony. 1000 Indian Punjabi SikhGuests from Surrey, Vancouver Canada loved the ceremony shared by Sikhpriest. This place has lovely ambience and great food. Don't miss Tortilla soup at Sea Olive restaurant.

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Thank freedomandleela
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your visit and stay at Azul Fives By Karisma Hotel. We appreciate your excellent rating for the quality of our service and variety of our restaurants Renaud Pfeifer General Manager

Vancouver, Canada
Reviewed 3 days ago NEW

We booked a trip to Xcaret. We were told it was 9 am pick-up, return around 9 pm. Also, told that food and alcoholic drinks included. Paid $477 for two adults and two small children. Xcaret was amazing and I highly recommend visiting there. However, our trip was not as it was explained to us. Only one buffet included, and...

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1Thank jfind2017
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for sharing such a detailed account of your stay. Your words are genuinely appreciated and will help us make improvements that allow us to continue providing unforgettable experiences. Renaud Pfeifer General Manager

Reviewed 3 days ago NEW

I stayed at Azul Fives in January for a friends destination wedding. I booked this trip through Beach Bum Vacation with the agent, Beach Bum Amy. Planning the trip was the easiest part of the whole thing! Amy was very quick and helpful when responding to emails. When arriving to the resort, the hotel staff did not have the proper...

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1Thank Mandy E
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Mandy E, On behalf the Azul Beach Resort The Fives we want to thank you for the time taken to share with us your important review detailing your last experience in our facilites. Every comment raised by you is of utmost importance when we evaluate our hotel and services. While we are very happy to know you and your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM593 - RM3,959 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort The Fives Playa Del Carmen 4.5*
Number of rooms: 524
Reservation Options:
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Mexico - Riviera Maya
Hotel Style:
#28 Top resorts Hotel in Playa del Carmen
#35 Luxury Hotel in Playa del Carmen
#39 On the Beach Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort The Fives Playa Del Carmen staff and other travellers.
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Questions? Get answers from Azul Beach Resort The Fives Playa Del Carmen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room elsewhere at another resort”
 of 5 bubbles wiseman360, 27 Mar 2017 | Read review
“The older buildings (1-11) are closer to the beach and have very large rooms, but are very dated.”
 of 5 bubbles DMacey, 27 Mar 2017 | Read review
“The new essence section is really nice ”
 of 5 bubbles W3296YKjamieh, 27 Mar 2017 | Read review
“Call a week in advance to book your room. The new rooms are farther from the beach”
 of 5 bubbles apc425, 27 Mar 2017 | Read review
“Make sure your room is facing inwards. The hotel property line is very close to a main road and it can get loud.”
 of 5 bubbles 322adrianag, 26 Mar 2017 | Read review
5 of 5