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Azul Beach Resort The Fives Playa Del Carmen

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Azul Beach Resort The Fives Playa Del Carmen
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5,565 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Beach Resort The Fives Playa Del Carmen
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Showing 4,666: English reviews
Montreal, Quebec
Reviewed 8 November 2016

Courteous staff from the begening to the end, excellent service everywhere (restaurants, beach, pool...), spacious room. Great food (Italian was our no 1). We certainly recommend Azul Fives Hotel By Karisma in Playa del Carmen.

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1Thank nicolassL5696UU
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your wonderful review and kind words. I'm very proud of each staff member at the resort and will share your comments with all. There is no better reward than to receive such comments from our guests. Renaud Pfeifer General Manager

Reviewed 7 November 2016 via mobile

So, I thought I would write this as we are half way through our holiday & there have been a couple of issues. Firstly we are a family of 5, with 3 young children and we were put in a room directly next to the 'entertainment' which goes on until around 1am. The Gin bar is quite noisy in the...

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1Thank Millsk84
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Millsk84 First of all, we want to thank you for sharing your feedback about your current stay at our Hotel. We are sorry if you are not completely satisfied with the assigned room and for any inconvenience with the new room assigned; please apology. We recommend to reach out to our Chief Concierge or Front Desk located at the...

Anaheim, California
Reviewed 6 November 2016

I want to personally thank Carlos Martinez of the Prestige staff, and Jesus Lopez, Adrian Sanchez, Mesero, and Luis of the resort staff. My girlfriend and I went on this trip, and it was my intention to propose, but I wanted to make things beautiful for my own fiancé! I was finally able to get with Carlos, on my own,...

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Thank davidea860
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Receive my most sincere gratitude for your kind words regarding your recent stay at Azul Fives Hotel. I am glad to know how much you enjoyed while being our guest by our staff’s attentiveness. Renaud Pfeifer General Manager

Anaheim, California
Reviewed 6 November 2016

From arrival to departure this was a dream vacation. The hotel staff was not only friendly, but also really seemed like they cared about us. They knew us by last name everywhere we went in the resort! Accomadations were amazing. The resort was clean, and very well kept. Ocean was beautiful. We had the easiest time planning all our excursions...

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Thank valanng2004
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Receive my most sincere gratitude for your kind words regarding your recent stay at Azul Fives Hotel. I am glad to know how much you enjoyed while being our guest by our staff’s attentiveness. Renaud Pfeifer General Manager

Aurora, Canada
Reviewed 6 November 2016

I visited this resort as it was my daughters choice for a destination wedding.The resort is beautiful, not large but not too small. I stayed in a suite that was absolutely amazing.... very spacious,comfortable bed and great facilities. The rooms and the whole resort are very clean and extremely well maintained. The layout of the rooms and the pools just...

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Thank Diane S
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your kind words. Reviews like yours express the hard work that our staff does for exceed the expectative of our guests to provide them a memorable experience. Renaud Pfeifer General Manager

King's Lynn, United Kingdom
Reviewed 5 November 2016

We went to Mexico on our honeymoon in August.Loved it here,all the staff are friendly and work so hard.planning to take our little boy there in the future and would definitely stay at this hotel. The food is amazing and facilities are good too.

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Thank janine209
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for writing your family stays review. I am glad to hear that we make of your vacations a fabulous time. Renaud Pfeifer General Manager

London, United Kingdom
Reviewed 5 November 2016

So stayed in a suite and it was beautiful. Restaurants were good apart from Italian, where the air con was way too cold and had to wait far too long to get food and drinks. There are lifts at some restaurants but at the best ones there are no lifts so if you have babies in buggies or cannot do...

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Thank m2how
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you very much for taking the time to write your comments, all your comments help us to identify opportunity areas. I will take all your comments into account to provide the best service for your next visit. Renaud Pfeifer General Manager

Reviewed 4 November 2016 via mobile

I've never been treated like this before, the staff are brilliant, the rooms are luxurious. It looks just like the pictures and the food is incredible. We're having our dream honeymoon! Shout out to Gaby, Antonia,Edgar, William and Josh , so very helpful.

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Thank Gpb_elec
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

We are delighted to hear that you enjoyed that much your holidays in this wonderful Caribbean destination. Renaud Pfeifer General Manager

Groveland, Florida
Reviewed 3 November 2016

Maid service was not consistent in restocking the minibar- Elevators didn't work - The grounds were crusty and could have used cleaning of the concrete stairways etc. We moved to another suite and still had plumbing issues and no elevator- The food was good in the restaurants but Service was not the greatest- Too busy and not enough help -...

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3Thank Ann D
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear V9308YEann thank you for your feedback from your recent stay at our Azul Fives Hotel. We are glad to hear that you have enjoyed the food during your stay and that you have had a great time on the beach and by the pool. We want to thank you for the positive comments on the service received by the...

Reviewed 3 November 2016 via mobile

Wow 👍🏻 I Highly recommend the sushi restaurant. 👍🏻 Finding something to eat with all my allergies is painstakingly uncomfortable and embarrassing. I usually dread eating out because the servers have a panic attack when they hear how many allergies I have. But not this time. Chef Pulido ( I believe is his name) and my server Miguel, went above...

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1Thank Jo D
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your review on your recent experience at the Azul Fives by Karisma Hotel, we are happy to hear that you had such a pleasant holiday! Renaud Pfeifer General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM665 - RM3,833 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Azul Beach Resort The Fives Playa Del Carmen 4*
Number of rooms: 524
Reservation Options:
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Mexico - Riviera Maya
Hotel Style:
#28 Top resorts Hotel in Playa del Carmen
#36 Luxury Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#39 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to avoid rooms in the 14-17 block as the construction is pretty loud until mid-2018.”
 of 5 bubbles 750meaghans, 24 Mar 2017 | Read review
“We really enjoyed the Essence section with a walk out into the pool room.”
 of 5 bubbles ChristinaAbbott, 23 Mar 2017 | Read review
“All the rooms are great! You won't be disappointed. We booked through Beach Bum Vacations!”
 of 5 bubbles ediatelevi, 22 Mar 2017 | Read review
“Highest number buildings (15-18 are far back and there is currently construction there)”
 of 5 bubbles JenniferA72, 21 Mar 2017 | Read review
“Views are better on the upper floors.”
 of 5 bubbles AlanRichard23, 21 Mar 2017 | Read review
5 of 5