We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Azul Fives Hotel By Karisma

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Azul Fives Hotel By Karisma
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

4,988 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Azul Fives Hotel By Karisma
See the most recent reviews
Showing 4,193: English reviews
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 June 2016 via mobile

From arrival to check-out, our stay was personalised and we were made to feel extremely important. The staff simply cannot do enough for you! They go above and beyond at every opportunity and have become the first hotel on the planet which we would re-visit! The varieties of food choices are so broad that we were able to eat something... More 

Helpful?
1 Thank RayJohnMusic
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

We would like to thank you for your review published on Trip Advisor. It honors us to receive such a compliment and encourages us to continue exceeding our guests expectations. We really appreciate you taking the time to let us know we are providing a good service. We look forward to welcome you back next year for your next visit.... More 

Mead, Colorado
1 review
Reviewed 9 June 2016

We visited The Fives last week. Had a great time. I saw a stingray just off the pier. Great food and service. Thank you Charlie and Enrique for making our stay wonderful. Loved eating breakfast on the beach. My older daughters used the fitness center every day.

Helpful?
Thank mjmsales
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations.I will let Charlie and Enrique know that their service made your stay all the more special. Pascal Mongeau General Manager More 

Hamilton, on
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 June 2016 via mobile

My wife and I took our daugther and granddaughter for a relaxing week in the sun and that's what we got. We were originally booked in the Essence section near the construction but apon request the manager had us moved to the original section in a nice ground level pool front suite. This was an excellent location for us and... More 

Helpful?
2 Thank G M
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Thank you very much for taking the time to share your feedback with other travelers on Tripadvisor. We are glad to hear that you had a wonderful stay and we look forward to welcoming you back. Pascal Mongeau General Manager More 

1 review
Reviewed 9 June 2016

This was the third vacation my family and I had at this hotel - and I'd love to go again! In general, Playa del Carmen in a great destination for all kinds of people: it has historic sites, many water and land sports, family attractions and cultural performances to enjoy. Azul Fives is an experience all on its own, staying... More 

Helpful?
Thank Gabriela G
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Thank you so much for sharing your review. I’m happy that reflects in our hospitality. I will let Enrique Leyva and Carlos Lopez know that their service made your stay all the more special. Pascal Mongeau General Manager More 

A TripAdvisor Member
Reviewed 8 June 2016 via mobile

My husband and I had a short 4 day stay but we enjoyed every minute. From the delicious restaurants, fab grounds and pools and the beautiful beach. But specially enjoyed the personalized service from our butlers Enrique and Charlie, extremely friendly and professional they made sure all our needs were met. Thank you!!

Helpful?
1 Thank A TripAdvisor Member
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations. I will let Charlie and Enrique know that their service made your stay all the more special. Pascal Mongeau General Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 June 2016 via mobile

Today is our 3rd night here. Besides the continuous over cast we are enjoying our stay very much! Having read numerous ( to a fault) reviews, I'll be be brief but Clear! :) Beach: The beach is small, but nice waters with soft sand. I read some complaints about rocks but they are easily avoidable and I wouldn't be concerned... More 

Helpful?
3 Thank Marissa L
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Thank you so much for taking the time to write such a detailed review of our resort. Your words are genuinely appreciated and will help us make improvements that allow us to continue providing unforgettable experiences. I hope you come back soon to our beautiful oceanfront paradise. Pascal Mongeau General Manager More 

2 reviews
Reviewed 8 June 2016

After first checking in, we were greeted and helped by Kevin, a member of the entertainment staff. We were then shown to our villa. The room itself was very nice and clean. There was a stocked refrigerator and there was 24 hour room service- for anything else that you may want. The food at the resort was awesome. There was... More 

Helpful?
Thank Alyssa S
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Thank you very much for your warm and kind note, we are thrilled that you enjoyed your stay and truly look forward to your next visit, I am very fortunate and honored to be leading this amazing team of professionals. I will share your praise with all of my team,I am sure they will be very happy to know they... More 

Victoria, Canada
1 review
Reviewed 7 June 2016

We have been to a few resorts in Mexico and Azul Fives was by far the best! The rooms and resort are immaculate, breathtaking turquoise beaches, endless swim up bars/pools scattered throughout the resort, very tasty food, and exceptional service from all stuff. We will be back!

Review collected in partnership with this hotel

Helpful?
Thank Stacy P
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

On behalf of all the staff of Azul Fives Hotel By Karisma, thank you for have chosen us to spend your holidays! I´m glad that you liked the charm of this beautiful property, so glad to hear that you had an excellent time with us. We´ll be glad to host you again! Pascal Mongeau General Manager More 

Falkirk, United Kingdom
Level Contributor
138 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 7 June 2016

Just returned from my wedding / holiday with my partner, family and friends had had a truly great experience. Having stayed at some of the Karisma groups adult only hotels previously this had a good bit to live up to in our expectations, thankfully the overall feeling is that this resort done just that! Arrival; The hotel is at the... More 

Helpful?
3 Thank Anthony M
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Thank you for sharing such a detailed account of your stay. Your words are genuinely appreciated and will help us make improvements that allow us to continue providing unforgettable experiences. Pascal Mongeau General Manager More 

Detroit, Michigan
1 review
Reviewed 7 June 2016

Just got back from Azul Fives a couple days ago and had an amazing week! There are so many things to do at this resort- the entertainment staff keep busy with activities throughout the day, including water aerobics, bi-weekly yoga, volleyball, etc and there are shows/activities scheduled every night. The entertainment staff (particularly Ruth, Mario, Kevin, Paco, David, and Rolando)... More 

Helpful?
Thank bsieja
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Thank you so much for your lovely review. I am glad to read you were able to relax at Azul Fives Hotel By Karisma. Also, thank you for the especial thanks to this beautiful team. We cannot wait to welcome you back. Pascal Mongeau General Manager More 

5,412 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (5036)
Viewed
Pool/Beach Area (1120)
Viewed
Dining (623)
Viewed
Hotel & Grounds (636)
Viewed
View from Room (112)
Viewed
Room/Suite (631)
Viewed
Bathroom (58)
Viewed
Business Centre/Function Rooms (34)
Viewed
Family/Play Areas (73)
Viewed
Other (1749)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (343)
Viewed
Amenities (63)
Viewed
Beach (13)
Viewed
Other (43)
Viewed
Main Pool (15)
Viewed
One-Bedroom Sky Suite (73)
Viewed
Pool (3)
Viewed
Dining (94)
Viewed
The Hotel (39)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (33)
Viewed
Room/Suite (11)
Viewed
Hotel & Grounds (4)
Viewed
Dining (9)
Viewed
Pool/Beach Area (1)
Viewed
Bathroom (2)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
1.3 km away
The Royal Haciendas All Suites Resort & Spa
The Royal Haciendas All Suites R...
#45 of 213 in Playa del Carmen
3,035 reviews
0.3 km away
Le Reve Hotel & Spa
Le Reve Hotel & Spa
#93 of 213 in Playa del Carmen
748 reviews
3.0 km away
Fairmont Mayakoba
Fairmont Mayakoba
#9 of 213 in Playa del Carmen
3,148 reviews
Show Prices
Show Prices
Show Prices
33.1 km away
Azul Beach Hotel
Azul Beach Hotel
#5 of 26 in Puerto Morelos
2,767 reviews
17.9 km away
Generations Riviera Maya by Karisma
31.8 km away
Azul Sensatori Hotel, by Karisma
Azul Sensatori Hotel, by Karisma
#7 of 26 in Puerto Morelos
6,990 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Fives Hotel By Karisma

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Municipio de Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM710 - RM3,777 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Fives Hotel By Karisma 4.5*
Number of rooms: 475
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, BookIt.com, Travelocity, Priceline and Jetsetter so you can book your Azul Fives Hotel By Karisma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Fives Hotel By Karisma Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#11 Business Hotel in Playa del Carmen
#29 Top resorts Hotel in Playa del Carmen
#35 Luxury Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#39 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#81 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Azul Fives Hotel By Karisma staff and other travellers.
885 questions
Ask a question

See all questions (885)

Questions? Get answers from Azul Fives Hotel By Karisma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sky Terrace offers a private piece of paradise!”
 of 5 bubbles shelby25paige, 1 Dec 2016 | Read review
“Closer to the ocean if you can.”
 of 5 bubbles oscarcT4262PT, 1 Dec 2016 | Read review
“Villa 10 has a quiet pool view about a 10 min walk to the beach and infinity pool but was close to the lobby, Plaza and breakfast options.”
 of 5 bubbles KennyB, 1 Dec 2016 | Read review
“if one could afford a suite it would be nicer”
 of 5 bubbles 615averils, 30 Nov 2016 | Read review
“We stayed in condo 5 on 2nd floor very quiet!”
 of 5 bubbles 530terryh, 30 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay