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Hotel Hacienda Real del Caribe

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1 room 2 adults 0 children
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Hotel Hacienda Real del Caribe
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456 Reviews from our TripAdvisor Community

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Showing 188: English reviews
Vernon, Canada
Reviewed yesterday NEW

You would think a hotel of this quality would have the basic amenities but it was lacking. I was looking forward to a hot shower, (I would have settled for a Luke warm shower) after a long day of travelling but this was not to be. I ran the shower for 20 mins but no luck, cold water. It wouldn't...

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Thank ahesk
Spokane, Washington
Reviewed 1 week ago

Please keep in mind, you are in the HEART of Playa action and nightlife. You will hear music all night if you are sober. ;) We stayed in room 319, my father stayed in room 321, my aunt stayed in room 208. We were down there for New Years. Rooms 319 and 321 had a balcony to the street. Large...

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Thank Vacationer A
Saint Augustine Beach, Florida
Reviewed 2 weeks ago via mobile

When I chose this hotel as the last night of our stay in Mexico I thought it would be a nice change from the slow pace of the little beach town we had stayed in all week. Let me start by saying that the hotel itself is fine, nicely appointed and the amenities you might expect from your average hotel....

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1Thank Woody7777
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Thank you so much for your comments, you are very important for us. We are working about the noise not comming from the hotel but outside. Serving you is a privilege!

Frankfurt, Germany
Reviewed 2 weeks ago via mobile

The hotel is close to the beach, is quiet and the staff very friendly. They offer an outdoor pool. The rooms are very clean and confortable, the balcony had a view on the main street which made it quiet noisy. The hotel is really good, I stayed o ly two night and didnt have time to enjoy the pool or...

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Helpful?
Thank Lora A
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Thank you so much for your comments, you are very important for us. We look forward to hosting you ! Serving you is a privilege!

Munich, Germany
Reviewed 3 weeks ago

First of all: many thanks again to the staff: all of you made me feel at home in these 9 days of my stay after my journey through the south of Mexico and through Guatemala. Everyone was friendly, warm and helpful. It must be a good place to work engaged and service-oriented. My room was big, also the bathroom. I...

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Helpful?
Thank 80803laosa
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello! Thank you so so much for your comments, you are very important for us. We look forward to hosting you ! Serving you is a privilege!

Reviewed 28 November 2016

We spent most of our time in Playa Del Carmen extremely hungover which was perfect for the first few days as we had tropical storms roll inn. This room became our sanctuary! BEST location being so close to everywhere you want to be + good aircon + cable tv with some english channels and 24 hour pizzeria across the road...

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Helpful?
Thank Kaila C
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Kaila! Thank you so much for your comments, you are very important for us We look forward to hosting you ! Serving you is a privilege!

Reviewed 27 November 2016

We stayed at Hotel Hacienda Real del Caribe for a few days and we enjoyed every single one of them. Location and staff made our stay smooth and enjoyable. The decor brings one back to the era of the haciendas' splendor! The staff at reception are superbly friendly with an impeccable customer service. Although bathrooms may need some refresh work,...

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Helpful?
Thank Myriam M
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Myriam! Thank you so much for your comments, you are very important for us, We are going to verify about the bathrooms. We look forward to hosting you ! Serving you is a privilege!

Cancun, Mexico
Reviewed 19 November 2016 via mobile

We stayed just the week end. The hotel is like an hacienda. Well maintained, clean. They suggested a room with no view to the 10th Ave. to avoid the noise of the Clubs, which was great, if its your first time it would be also good to have that view. 5th Ave is great, several restaurants, clubs, etc. The hotel...

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Helpful?
Thank arlette s
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Thank you so much for your comments, you are very important for us We look forward to hosting you ! Serving you is a privilege!

Reviewed 1 November 2016 via mobile

Enjoyed that it was close to everything esp the famous 5th avenue.. walking distance to all the hot spots. The rooms are very comfortable and cozy. Loved the free coffee 24/7 at the lobby. Great hospitality.

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Thank Marnatetravels
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Thank you for your comments. We look forward to welcoming you back to our facility.!

Reviewed 24 October 2016 via mobile

Perfectly located, this hotel was so easy going and cute. Rooms with great working AC and comfy beds. Bathroom could be a bit more modern but for the price it was all great. The pool is great, and you are only 1 minute walk from the beach and major shopping street.

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Thank Judy N
Paulina M, Director de Relaciones Públicas at Hotel Hacienda Real del Caribe, responded to this review

Hello Judy Thank for your comments We look forward to hosting you !

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Hacienda Real del Caribe, is characterized by its colonial style, which makes your stay an unforgettable.A few steps from the hotel, you can enjoy the beautiful 5th Avenue and the Caribbean Sea; Meet our lovely town and we'll do the rest.Our rooms have an elegant, cozy and colonial design emitting a relaxed atmosphere and thanks to our personalized service we exceed your expectations. ... more   less 

Additional Information about Hotel Hacienda Real del Caribe

Address: Av. 10 Calle 10 Norte | Col. Centro, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM223 - RM585 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Hacienda Real del Caribe 4*
Number of rooms: 58
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Also Known As:
Hotel Hacienda Real Del Caribe Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#16 Best Value Hotel in Playa del Carmen
#55 Luxury Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Hacienda Real del Caribe staff and other travellers.
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Questions? Get answers from Hotel Hacienda Real del Caribe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Outside rooms have city noise, courtyard rooms have pool noise”
 of 5 bubbles ahesk, 17 Jan 2017 | Read review
“See summary regarding rooms. I had lots of family here”
 of 5 bubbles vacationera2014, 11 Jan 2017 | Read review
“Do not get the street-side on Calle 10”
 of 5 bubbles searious, 19 Aug 2016 | Read review
“Outside rooms with the balcony are the best; however, be prepared for some night club noise pretty much until 5am!”
 of 5 bubbles Jacqueline948, 2 Jun 2016 | Read review
“Rooms facing 10 Ave will be much quieter than those facing Calle 10.”
 of 5 bubbles Y797ILjeffc, 19 Apr 2016 | Read review
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