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Grand Velas Riviera Maya

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Grand Velas Riviera Maya
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2,838 Reviews from our TripAdvisor Community

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Showing 2,170: English reviews
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Minneapolis, Minnesota
Reviewed today NEWvia mobile

This resort is absolutely gorgeous! Outstanding food! Impeccable service! Poolside shade with food and drinks served with a smile! Stunning views! There are 3 resorts. We stayed in the "middle" not adult only/reserve. Oceanview We would love to return with our family!

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Thank easthamcapecod
Birmingham
Reviewed yesterday NEW

We stayed at the Grand Velas as part of a wedding party. None of the photos really do any justice to this place. It truly is unbelievable. At the end of the day, you get what you pay for. However, the real measure of a hotel is when something goes wrong. In my instance, I slipped and fell at the...

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2Thank DGP6
North Houston, Texas
Reviewed 2 days ago NEW

the service was truly top notch...the hotel is clean and absolutely beautiful. The views are breathtaking. The food is also fantastic. I usually don't like to go all-inclusive because I'm a foody and usually find the food pretty sub par, but the food, wine, etc that is included is excellent. I was really impressed. This is by far the best...

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2Thank 250kld
San Francisco, California
Reviewed 2 days ago NEW

The grand entrance of the property and the amazing staff of the Grand Velas will make you want to come back again and again!! The entire property was luxury and 5 stars all the way. The property grounds were so beautiful, and the beach had amazing views with powder soft beaches. The resort staff were all so nice. I can't...

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2Thank skwilson
Knoxville, Tennessee
Reviewed 2 days ago NEW

From the service, to the restaurants, to the beautiful accommodations...we couldn't have asked for a better 5 days. The ONLY thing I would've liked to see improve was the poolside/beachside service - many times we had to go to the bar to order because we waited too long for someone to come to us. We would go back in a...

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3Thank jessica_hudon
Andover, Minnesota
Reviewed 3 days ago NEW

Incredible service, food and location beyond compare! The staff is very obviously trained to offer hospitality unlike anything you will find anywhere else. Top-notch gourmet meals. The restaurants are awesome.

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2Thank JohneeM
North Carolina
Reviewed 3 days ago NEW

Beautiful facility! Exceptionally well maintained. AAAAA+ service! Fabulous restaurants with wide variety of food from which to choose. Highly recommend Grand Velas Riviera Maya! Hope to make this a yearly trip with friends and family.

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2Thank jsgh2017
West Hartford, Connecticut
Reviewed 3 days ago NEW

great for gluten free and teens. overall paradise!! great food, beach and pool. plenty to do. everyone was amazing. would definitely go back to this resort and would love to try their other resorts. men do have to wear pants and closed toed shoes to many of the resaurants

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1Thank Karalyn K
Far Hills, NJ
Reviewed 3 days ago NEW

We just returned from Grand Velas. We visited the week of March 12th. The Good: Property: The property is very well maintained. Pool: The pool staff is excellent. Pool staff Pedro and Orlando were exceptional and that is why I upgraded my review to 4 stars (from 3 stars). This was a difference maker for us. We loved the constant...

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6Thank BayHead
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Firstly, I wish to thank you for selecting Grand Velas as the setting for your family´s March Break vacation. As I am sure you are an experienced traveler, I am particularly pleased that you found that our staff had the dynamic ability to serve up to 1,400 guests around our beach and pools. We have worked hard on that over...

Saint Louis, Missouri
Reviewed 3 days ago NEW

We greatly enjoyed our week at Grand Velas Riviera Maya. The rooms are luxurious, the spa is wonderful, the staff is friendly and attentive, the food is marvelous, and you can't beat the seclusion on the sugar sand beaches. We found the buffet at Azul to be beautiful with delicious food, but the timing didn't correspond to our earlier dining...

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1Thank kclark1215

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM3,263 - RM7,355 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#1 Green Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Velas Riviera Maya staff and other travellers.
318 questions
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Questions? Get answers from Grand Velas Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms face the Ocean. ”
 of 5 bubbles JohneeM, 24 Mar 2017 | Read review
“stay in ambassador if you have any kids”
 of 5 bubbles karalynk, 24 Mar 2017 | Read review
“Best views near the lobby but these can be loud too as they sit above the two bars”
 of 5 bubbles BayHead, 24 Mar 2017 | Read review
“I hightly recommend the Zen area for a quieter stay.”
 of 5 bubbles jerembarnes, 22 Mar 2017 | Read review
“The Ambassador is for kids, Grand Classe is for adults only”
 of 5 bubbles 970yvonner, 21 Mar 2017 | Read review
5 of 5