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06/08/2017 07/08/2017
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    Grand Velas Riviera Maya

    Carretera Cancun Tulum Km. 62 | Riviera Maya, Playa del Carmen 77710, Mexico
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    Best prices for your stay
    06/08/2017 07/08/2017
    US$1,338
    US$717
    US$1,338
    US$721
    US$975
    Traveller (2463)
    Pool & Beach (738)
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    Overview
    • Excellent83%
    • Very good12%
    • Average3%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “sen lin” (196 reviews)
    “zen section” (145 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
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    Iberostar Grand Hotel Paraiso
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    #1 of 11 hotels in Playa Paraiso
     
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (3,142)
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    1 - 5 of 2,406 reviews

    Reviewed 2 days ago

    We stayed at the hotel for 2 weeks with our 15 year old and 13 year old, they loved the teen club the hotel is incredibly clean and the staff cannot do enough for you, the food was outstanding, we would defiantly return.More

    Review collected in partnership with this hotel
    Thank victoria r
    Response from DirectorGVRM1, Director General at Grand Velas Riviera MayaResponded yesterday

    As a team, we are proud that you selected our beautiful resort to spend your two-week holiday with your children. We realize that when traveling from afar for fourteen days of luxury pampering, we have to ensure that each day is a new and novel...More

    Hotel's Favourite
    Reviewed 30 May 2017

    What a gem I recently found in Riviera Maya, Mexico - an absolute perfection in all-inclusive world of resorts. Having seen all kinds or properties worldwide - this one left me speechless, with the most excellent customer service not found anywhere. From servers and waiters...More

    Review collected in partnership with this hotel
    6  Thank Nelchik
    Response from DirectorGVRM1, Director General at Grand Velas Riviera MayaResponded 2 June 2017

    I cannot thank you enough for taking your personal time in expressing not only your enthusiastic satisfaction but also the refined detailing of our service and product. Your descriptive observations cover quite a few areas, all of which we are very proud of. But a...More

    Reviewed 2 days ago

    Amazing service, beautiful scenery, pleasant staff and very clean environment. Almost flawless resort. The only complaint is the beach area with too much seaweeds and rocks, unable to swim in the oceanMore

    Review collected in partnership with this hotel
    Thank raming285
    Response from DirectorGVRM1, Director General at Grand Velas Riviera MayaResponded yesterday

    Thank you for traveling to Grand Velas in the company of your good friends to share some quality moments as well as enjoy some well-earned pampering. We are always working around the clock to maintain our facilities in immaculate and picture-perfect condition . We feel...More

    Reviewed 2 days ago

    This is our 3rd time at the Grand Velas Riviera Maya. Beautiful, Beautiful resort!! We have stayed on both sides, the Amabasador/Grand and the Zen. Both wonderful!! The beaches are exquisit! The service is beyond 5 star and the staff is 10 stars!! The food...More

    Review collected in partnership with this hotel
    Thank K F
    Response from DirectorGVRM1, Director General at Grand Velas Riviera MayaResponded yesterday

    I am truly thrilled that after your third vacation with us at Grand Velas, your expressions are just as animated and motivating as on your first trip. As you are now a near expert on Grand Velas, I feel that your comments reflect the continuing...More

    Reviewed 4 days ago

    Excellent food, service and top shelf liquor. 3 lovely pools. Nice beach views. Poolside lobster tacos. Staff brings water bottles and an icebucket to every pool chair and Evian water to mist your face at the pool. Sashimi tuna, crab legs, lobster medallions and lamb...More

    Review collected in partnership with this hotel
    1  Thank jennah407
    Response from DirectorGVRM1, Director General at Grand Velas Riviera MayaResponded 2 days ago

    Jenna, in reading your list of delicious dishes and high-end amenities it becomes apparent that Grand Velas is not your typical, all-inclusive resort. Your recent vacation in our 5 Diamond setting came complete with a great variety of dining venues to go along with our...More

    Iberostar Grand Hotel Paraiso
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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersPlatinum level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Free Parking
    • Spa
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room Service
    • Airport Transportation
    • Breakfast included
    • Business Centre with Internet Access
    • Things to do
    • Pool
    • Spa
    • Hot Tub
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$724 - US$1,537 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Green Hotel in Playa del Carmen
    • #2 On the Beach Hotel in Playa del Carmen
    • #2 Spa Hotel in Playa del Carmen
    • #2 Luxury Hotel in Playa del Carmen
    • #2 Top resorts Hotel in Playa del Carmen
    • #17 Romantic Hotel in Playa del Carmen
    • #23 Family Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 493
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, Agoda, Orbitz, Hotels.com, Travelocity, TripOnline SA, Cheap Tickets, Hotwire, Cancelon, getaroom.com, Evoline ltd and HotelQuickly so you can book your Grand Velas Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen ,
    • Grand Velas All Suites And Spa Resort, Riviera Maya ,
    • Grand Velas Hotel Riviera Maya ,
    • Grand Velas Riviera Maya Playa Del Carmen, Mexico
    Add Photo Photos
    Traveller (2463)
    Pool & Beach (738)
    Room & Suite (730)
    Dining (354)
    Hotel & Grounds (1446)
    Bathroom (30)
    Business Centre & Event Rooms (18)
    Family and Play Areas (16)
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    Ask a question
    Questions & Answers
    cchou0001
    25 July 2017|
    AnswerShow all 3 answers
    Response from DirectorGVRM1 | Property representative |
    Dear cchou0001. I would like to thank you for your preference, we do count with a Luxury private transportation for the cost you mentioned and previously arranged. Even so the airport has different transportation companies... More
    0
    Votes
    Kaviana
    16 July 2017|
    Answer
    Response from DirectorGVRM1 | Property representative |
    Dear Kaviana. Greetings from sunny Mexico! Grand Velas Riviera Maya offers a 5 diamonds luxurious experience where accommodation goes further in relaxation and comfort in any of our 1,200 ft2 suites divided in three... More
    2
    Votes
    Anna I
    14 July 2017|
    AnswerShow all 2 answers
    Response from DirectorGVRM1 | Property representative |
    Dear Anna; Warmest greetings from Grand Velas Riviera Maya. The Kids Club program provides fun activities, such as movies, storytelling, drawing and painting, for young children from 5 to 12 years old. Our daily activities... More
    0
    Votes
    Room Tips
    "upgrade to a sea view (directly on the beach) with king beds"
    Read review
    "Don't stay in the ZEN area, it's very far away from the beack (1.5 km). Try an upgrade for the..."
    Read review
    "I booked Zen but chose Ambassador, Zen=quiet, Ambassador=pool/ocean/activities"
    Read review
    "The Zen building is less expensive and much more quiet. It is only a short shuttle ride to the main..."
    Read review
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