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Grand Velas Riviera Maya

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2,673 Reviews from our TripAdvisor Community

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Showing 2,035: English reviews
Haddonfield, New Jersey
Reviewed 2 days ago NEW

This hotel had excellent staff, service, and property. My two kids, ages 12 and 15, had a great time and there were many activities. We started our stay the day after Christmas, and so even though the hotel was full, they made sure our needs were met. Upon arriving home, I asked my travel agent to talk to them about...

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1Thank 439amy
Michigan
Reviewed 2 days ago NEW

This is the best all inclusive resort I have ever been to. The food is amazing & makes the cost of this resort worth every penny. We stayed in the Grand, adults only area. During our stay (November 2016) it was VERY quiet. The pool always had chairs & we preferred the adult pool, although the large main pool and...

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2Thank Jessica F
Orland Park, Illinois
Reviewed 3 days ago NEW

I have traveled to many resorts where the hotel, grounds, accommodations, food are excellent. Grand Velas is all of these but my favorite thing about this resort is their staff. Always professional, warm, helpful and friendly? They made it an experience!

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2Thank yolie10
New Jersey
Reviewed 4 days ago NEW

My family and I stayed at Grand Velas in late December. This was our first time at a Grand Velas resort, and it will not be our last! Prior to GV, we stayed at 2 all-inclusive resorts. One was awful and the other was just okay. Everything about Grand Velas is incredible - rooms, decor, spa, food, gym, pools, beach...

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2Thank formermemphian
Fort Worth, Texas
Reviewed 5 days ago NEWvia mobile

We stayed 5 nights total 2 nights in the zen section and we supposedly upgraded to the grand class the remaining nights. The staff and room at zen was much nicer and way cleaner. We moved to grand class to be closer to the beach and to be in the nicest section. The AC didn't work in the room there...

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2Thank burke1
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you, Mr. & Mrs. Burke, for sharing your experiences with everybody on TripAdvisor. As a responsible Director, I was of course well aware of the situations that you encountered, and at the same time very proud of my managers and staff for having tended to the needs of you and your friends during each step of your vacation. With...

New Jersey
Reviewed 5 days ago NEWvia mobile

We stayed recently in Grand Velas for 5 days and enjoyed this place very much. We are not a big fans of all inclusive, but GV is an exception. Superb food in most restaurants, service, location / we stayed in Grand Glass Suites/, room quality, pool make this resort one one the best/ we stayed in last 10 years in...

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2Thank alexshulman
New York
Reviewed 5 days ago NEW

Every need taken care of at this beautifully maintained property. Food is excellent, as is service in restaurants and throughout the resort. Would avoid Zen, as it is larger and more corporate - Grand Class perfect for couples of every age, and families with grown children (age 16 and up). Ambassador section perfect for families with younger children. I have...

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2Thank Jacqueline M
Greenwich, CT
Reviewed 6 days ago NEWvia mobile

Went with family including college age boys. All inclusive was very convenient, everyone could eat/drink whenever they wanted. Rooms were excellent and maid/butler service was first rate. The dining venues were all good, not great, but definitely a cut above the typical all inclusive arrangements. The overall area was nice. The ruins and cenotes are worth the trip. The town...

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2Thank JadedDeb
Scotch Plains, New Jersey, United States
Reviewed 6 days ago NEW

This place is pure perfection! From the friendliness of the staff to the tastiness of the food you are in for a treat when you stay here. I loss count of how many times myself or one of my family said "this is the best _____". My only advice is to stay longer than you plan because you definitely will...

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2Thank Donna P
Lafayette, Louisiana
Reviewed 1 week ago

This place is paradise! The resort is beyond beautiful, the accommodations are luxurious and have everything you could possibly need or want. Every single person on staff were gracious and anticipated anything we needed. The food was delicious and a culinary adventure each night. Our poolside servers, Pedro, Tydae and Rodrigo were top notch! They made each day a blast...

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2Thank marycain2017

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM3,218 - RM6,436 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Travelocity, Hotels.com, Expedia and Jetsetter so you can book your Grand Velas Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#2 Spa Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#6 Business Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Velas Riviera Maya staff and other travellers.
295 questions
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Questions? Get answers from Grand Velas Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Grand Class for couples”
 of 5 bubbles jessfarrell, 18 Jan 2017 | Read review
“The rooms are ginormous and very comfortable. Each room comes with a butler, who takes care of anything you ask for - dinner reservations, additonal towels and soap, and additional drinks and snacks. Each room also has a great mini-bar that is always filled with wine, beer, soda and water. It also has snack items - chips, pretzels, nuts and candy bars. ”
 of 5 bubbles formermemphian, 16 Jan 2017 | Read review
“3rd floor suites have covered balconies in Grand Class - beautiful to sit at even through afternoon showers.”
 of 5 bubbles jacquelinem826, 15 Jan 2017 | Read review
“The top floor rooms with a hot tub on the balcony were amazing!!!”
 of 5 bubbles sharkdiverchic, 11 Jan 2017 | Read review
“Grand Class has all suites overlooking the Beach”
 of 5 bubbles tastetime, 10 Jan 2017 | Read review
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