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Grand Velas Riviera Maya

Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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  • Delphinus Riviera Maya
    3.7 km
  • 5 star hotel
  • Pool
Reviewed yesterday
Upscale and spacious
The property is newer and kept very clean. Staff is great... more
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2,680 Reviews from our TripAdvisor Community

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Showing 2,040: English reviews
Falmouth, Massachusetts
Reviewed yesterday NEWvia mobile

The property is newer and kept very clean. Staff is great. Rooms are huge, plenty of lounge chairs at the pool and each had a very comfortable mattress. Beach was ok, little to much sea weed for me, pools were awesome. Two like bath water temperature and pleasantly cool. Be careful waking around the pool areas as they are very...

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Thank ccboater
Melbourne, Australia
Reviewed 3 days ago NEW

An amazing resort to exceptional food what more can I say, this resort is a must!!!! The fine dining experience is extraordinary and the service brilliant. Your every need is catered for! The pools are lovely and location in the beach beautiful. We stayed at the ambassador suites which offer great views. Rooms are large with spacious balconies. Great gym...

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4Thank josh_00_12
Reviewed 4 days ago NEW

The resort was a fantastic all-inclusive option. Most importantly, the resort was clean, almost to a point of spotless. Grounds were maintained so meticulously and the rooms were kept so super-clean, both during the daily cleaning and evening turn-down services. We traveled with a family of 4 and we each had so much space in our room, not only for...

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7Thank familytravel032
Chicago, Illinois
Reviewed 4 days ago NEW

The only downside to this trip was that we had to leave. The resort is incredible. Beautiful rooms, restaurants and grounds. The service was what you would expect -- and more -- from a five star resort. You definitely get what you pay for at Grand Velas. This was my first time at an all-inclusive and the food/beverage options did...

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2Thank melb992
Reviewed 4 days ago NEWvia mobile

Awesome place, the staff were so friendly, and the food was very tasty. We will definitely be going back with the whole family. A special thanks to Gaby, and Samantha, can't wait to see them again on our next visit.

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2Thank Daniel C
Haddonfield, New Jersey
Reviewed 6 days ago NEW

This hotel had excellent staff, service, and property. My two kids, ages 12 and 15, had a great time and there were many activities. We started our stay the day after Christmas, and so even though the hotel was full, they made sure our needs were met. Upon arriving home, I asked my travel agent to talk to them about...

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6Thank 439amy
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much, Amy, for not only commenting on what a wonderful time that your family spent with us over the Christmas Holidays, but also for your desire to repeat this marvelous occasion next year. I will take the liberty, however, of considering the glowing text of your recent stay as a 5-star rating for the experience that you...

Michigan
Reviewed 6 days ago NEW

This is the best all inclusive resort I have ever been to. The food is amazing & makes the cost of this resort worth every penny. We stayed in the Grand, adults only area. During our stay (November 2016) it was VERY quiet. The pool always had chairs & we preferred the adult pool, although the large main pool and...

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6Thank Jessica F
Orland Park, Illinois
Reviewed 1 week ago

I have traveled to many resorts where the hotel, grounds, accommodations, food are excellent. Grand Velas is all of these but my favorite thing about this resort is their staff. Always professional, warm, helpful and friendly? They made it an experience!

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4Thank yolie10
New Jersey
Reviewed 1 week ago

My family and I stayed at Grand Velas in late December. This was our first time at a Grand Velas resort, and it will not be our last! Prior to GV, we stayed at 2 all-inclusive resorts. One was awful and the other was just okay. Everything about Grand Velas is incredible - rooms, decor, spa, food, gym, pools, beach...

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6Thank formermemphian
Fort Worth, Texas
Reviewed 1 week ago via mobile

We stayed 5 nights total 2 nights in the zen section and we supposedly upgraded to the grand class the remaining nights. The staff and room at zen was much nicer and way cleaner. We moved to grand class to be closer to the beach and to be in the nicest section. The AC didn't work in the room there...

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4Thank burke1
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you, Mr. & Mrs. Burke, for sharing your experiences with everybody on TripAdvisor. As a responsible Director, I was of course well aware of the situations that you encountered, and at the same time very proud of my managers and staff for having tended to the needs of you and your friends during each step of your vacation. With...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM3,253 - RM6,430 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Travelocity, Hotels.com and Jetsetter so you can book your Grand Velas Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#2 Spa Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#6 Business Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Velas Riviera Maya staff and other travellers.
296 questions
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Questions? Get answers from Grand Velas Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Grand Class for couples”
 of 5 bubbles jessfarrell, 18 Jan 2017 | Read review
“The rooms are ginormous and very comfortable. Each room comes with a butler, who takes care of anything you ask for - dinner reservations, additonal towels and soap, and additional drinks and snacks. Each room also has a great mini-bar that is always filled with wine, beer, soda and water. It also has snack items - chips, pretzels, nuts and candy bars. ”
 of 5 bubbles formermemphian, 16 Jan 2017 | Read review
“3rd floor suites have covered balconies in Grand Class - beautiful to sit at even through afternoon showers.”
 of 5 bubbles jacquelinem826, 15 Jan 2017 | Read review
“The top floor rooms with a hot tub on the balcony were amazing!!!”
 of 5 bubbles sharkdiverchic, 11 Jan 2017 | Read review
“Grand Class has all suites overlooking the Beach”
 of 5 bubbles tastetime, 10 Jan 2017 | Read review
5 of 5