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Grand Velas Riviera Maya

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Grand Velas Riviera Maya
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2,910 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Velas Riviera Maya
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Showing 2,229: English reviews
Washington DC, District of Columbia
Reviewed 1 week ago NEW

One of the wonderful parts about finding a “go-to" perfect vacation spot is that there is no “learning curve” on arrival. Grand Velas is that place for our family and we just concluded our fifth trip over the last three years. I have touched on most of the details in my previous four reviews and will concentrate this one on...

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4Thank verysnobbytraveler
Reviewed 1 week ago via mobile

What an amazing place! We're two families (4 adults, 5 children) and we've all had a great time. The service is incredible. A couple of little bumps but the experience has been more positive that we kind of forget about them. I would definitely come back!

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1Thank Maria P
Brazil, Indiana
Reviewed 1 week ago

You will always have wonderful service at Grand Velas. The restaurants have amazing food and the service is second to none. Restaurant choices are many. The pool/beach staff is great. They are always attentive and making sure that you have everything you need, especially food/drink. They go above and beyond to make sure you are happy. The rooms are spacious...

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1Thank Toni C
Chicago, Illinois
Reviewed 1 week ago via mobile

Stayed for 4 nights during spring break. Pros: huge sprawling complex. Coatimundis ambling along the roads. Beautiful birds flying around. Rooms are huge, nice patios. The complimentary tequila is a nice touch. Bathrooms are large, and the service is great. Pool/beach service was also really nice. Lots of great activities going on. We are not "all inclusive" travelers, so it's...

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1Thank Atman S
san francisco, ca
Reviewed 1 week ago via mobile

This is my second review of Grand Velas Riviera Maya. I hope the Hotel Manager Mr. Rodolfo Gonzalez reads this review as information rather than complaint. This is our 5th year returning to this hotel and this year we had two other families joining us because of our recommendations. We are very happy to see that the occupancy of the...

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9Thank crsnina
Miami Beach, Florida
Reviewed 1 week ago via mobile

Excellent hotel beautiful more thank what you expected great personnel well trained beautiful rooms and well cleaned The food is expectacular great place I will definitely go back and recommend this place

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1Thank Mayelin H
New York City, New York
Reviewed 1 week ago

We took a friends recommendation to stay at Grand Velas and were not disappointed. If you want great facility, amazing food and the best service I have ever experienced you should plan a trip to this resort. I would give every part of our trip an A+ other then the beach area at resort. Although amazingly beautiful when entering the...

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1Thank 5,166,103,784
Austin, Texas
Reviewed 1 week ago

After spending the last 10 Days reviewing Luxury Resorts in the Riveria Maya Grand Velas earns our vote for overall the number one spot. Absolutely Fantastic! The entire staff from check in to check out including waiters, bartenders were all so friendly. The food at Piaf was amazing and what was nice was they had a great musician playing a...

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2Thank scottsharp1601
A TripAdvisor Member
Level Contributor
3 reviews
4 helpful votes
Reviewed 1 week ago via mobile

I really wanted to love this hotel. The food was not good at all. So far I have been to Sen Lin, Frida and the breakfast buffets. The only passable dishes were the Tuna dishes. My 10 year old son returned his food twice at Frida. He said it was disgusting. The hotel is very clean. The beach is full...

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2Thank A TripAdvisor Member
Reviewed 1 week ago via mobile

1st off i want to say there's just something about Mexico that I love. You have the atmosphere of the carribean yet somehow it always feels so genuine and authentic true to itself when you're there. We've been to many all inclusive but this one by far was our favorite. The staff, grounds and food are all excellent on a...

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1Thank Call-Me-Critic

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM3,353 - RM6,561 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#1 Green Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Velas Riviera Maya staff and other travellers.
326 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Zen area is less expensive and quieter. Ambassador is closer to the action at the beach and bigger pool.”
dianabeutner, 19 Apr 2017 | Read review
“Depending on what you are looking for. If you want more of a quiet area choose Zen. Closer to beach with more action choose ambassador ”
5166103784, 14 Apr 2017 | Read review
“we had an ocean front room and it was beautiful.”
suzannes678, 11 Apr 2017 | Read review
“My preference would be beachfront (grand class) fourth floor about 3-6 rooms down from the elevators.”
bigdaddy1000, 11 Apr 2017 | Read review
“Visited several rooms, all were spacious and immaculate”
chrishI697JS, 10 Apr 2017 | Read review
5 of 5