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Grand Velas Riviera Maya

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Traveller (2778)
Pool & Beach (783)
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Overview
  • Excellent84%
  • Very good11%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“sen lin”(221 reviews)
“ambassador section”(216 reviews)
“cocina de autor”(169 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Grand Velas Riviera Maya
Offers & Announcements: 🚸KIDS 50% OFF!🚸
Offers from Grand Velas Riviera Maya
Offers & Announcements: 🚸KIDS 50% OFF!🚸
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Nearby Hotels
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Reviews (3,653)
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2,794 results
Traveller rating
2,288
341
90
47
28
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LanguageEnglish
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2,288
341
90
47
28
Show reviews that mention
All reviewssen linambassador sectioncocina de autorzen sectionambassador poolwater journeygrand class poolbutler conciergeazul restaurantzen suitesambassador suiteambassador classkids cluball inclusive resortplunge poolroom servicefour seasons
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11 - 15 of 2,794 reviews
Reviewed 1 week ago

The people of Mexico are amazing!!!! From Breakfast, to poolside food and drinks, to the shuttle drivers - everyone was amazing. I wish I could get that service in Boston or New York!!!!! This is a trip that I would be happy to do again.More

Review collected in partnership with this hotel
Thank terrencebonneau
Response from Rodolfo G, Director General at Grand Velas Riviera MayaResponded 5 days ago

Thank you for highlighting the impressive service that you received throughout all facets of your Grand Velas vacation. Our 1,300 young professionals strive to make a memorable impression on the guests, as all of us realize that warm and efficient service is an essential part...More

Reviewed 1 week ago

This is by far the most amazing place I’ve ever been. The hotel is breathtaking, the pool is impossible to leave, ocean views and amazing food. But by far the best part is the staff. They all treat you like royalty from the shuttle service...More

Review collected in partnership with this hotel
Thank Partypooper999
Response from Rodolfo G, Director General at Grand Velas Riviera MayaResponded 5 days ago

We feel proud to have left such an outstanding impression on you and your group of close friends thanks to our staff that treated you like royalty in all aspects of the guest experience. Your 5-Star review goes very well with your descriptions, and I...More

Reviewed 1 week ago

I can't say enough about the staff and the beauty of this resort! Food is amazing and every day was a dream! We went for a company trip and this was the third time in 10 years. There is no question as to why the...More

Review collected in partnership with this hotel
Thank tracycallahan2018
Response from Rodolfo G, Director General at Grand Velas Riviera MayaResponded 5 days ago

It is a pleasure to have such a wonderful group of professionals reside with us over all these years. The bonds and friendships that we have forged only enhance the vacation experience for you and your colleagues, and you can be assured that we will...More

Reviewed 1 week ago

We went on an awards trip for my husband’s work and had an amazing time! All inclusive definately didn’t mean bad buffet after bad buffet. We ate Sen Lin and the Catch of Day was amazing and prepared perfectly! We also ordered food at the...More

Review collected in partnership with this hotel
Thank Nancy S
Response from Rodolfo G, Director General at Grand Velas Riviera MayaResponded 5 days ago

It was our pleasure, Nancy, to have exposed you to our style and brand of upscale, luxury all-inclusive. We just love to watch the surprised expressions of our first-time guests when they have lived the guest experience for the first day and realize that we...More

Reviewed 1 week ago

We had a wonderful trip!! Our experience at the Grand Vegas spa was phenomenal!! It was truly one of the best spa’s we’ve ever been to! Also, the service from the resort staff was outstanding! Specifically, Carlos at the Grand Class pool, and Raul the...More

Review collected in partnership with this hotel
Thank kevincusick
Response from Rodolfo G, Director General at Grand Velas Riviera MayaResponded 5 days ago

On behalf of Carlos, Raul, and all the dedicated professionals at our Spa, I congratulate you on being selected for your Club Trip. The company must think very highly of you and your colleagues to have chosen such a high-end, all-inclusive resort in which to...More

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About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Pool
Beachfront
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Airport Transportation
Breakfast included
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$708 - US$1,562 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Playa del Carmen
#2 Green Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#4 Luxury Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$708 - US$1,562 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Playa del Carmen
#2 Green Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#4 Luxury Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (2778)
Pool & Beach (783)
Room & Suite (775)
Dining (364)
Amenities (121)
Family and Play Areas (22)
Business Centre & Event Rooms (9)
Questions & Answers
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Liz P
15 June 2018|
AnswerShow all 2 answers
Response from Rodolfo G | Property representative |
Dear LizP; Firstly I would like to thank you for bringing up a delicate subject like food restriction, diets or allergies, specially when it comes to travel to an all inclusive resort. But with us there is nothing to worry... More
1
Vote
Google Translation
BigBdMaMa
11 June 2018|
Answer
Response from Rodolfo G | Property representative |
Hello BigBdMaMa; Warm greetings from Riviera Maya. Our hotel operation runs he same the complete year, therefore, kids & teens club remain open regardless the occupancy of the hotel. Restaurants for dinner, breakfast or... More
1
Vote
Paul L
27 May 2018|
AnswerShow all 3 answers
Response from Rodolfo G | Property representative |
Dear Paul L, Thank you for making a very interesting question, as a luxury all inclusive resort our dining restaurants requests a dress code. The attire is Elegant-Casual (collared shirt, trousers and closed footwear for... More
1
Vote
Room Tips
"The room are very large with nice high ceilings so they feel even more spacious and are also very clean."
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"Some First floor rooms in Zen hotel have cool ponds in the back with fish and turtles!"
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"Ambassador pool suites are nice"
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"Ambassador the higher the better view."
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