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Residences El Faro

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361 Reviews from our TripAdvisor Community

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Showing 299: English reviews
Reviewed 31 May 2013 via mobile

We paid for an "ocean view" room but were given a street view, and the street was loud. When we told the front desk that we were supposed to get, and paid for ocean view room, and that this room was loud, they told us they didn't have an ocean view room. They showed us another room which was even...

Thank Lubka H
Lakewood, Washington
Reviewed 25 May 2013

My Husband booked El Faro for our Honeymoon, he requested an Ocean View/Ocean Front room on an Upper floor. When we arrived we were escorted to the far back corner of the hotel, it gets worse, Not only were we on the First floor: We were right next to a group of workers doing construction (constant pounding of Hammers that...

3Thank Tmac2013
Oslo, Norway
Reviewed 24 May 2013

We had a very nice and bid two bedroom appartment with a direck beach view. It was super, it had everything we needed for our stay. Beds ar very good and housekeeping staff did a great job. The only minus is that there is a lot of small antz specially at the kictchen area, and we did not make any...

1Thank frodelaggo
Los Angeles, California
Reviewed 15 May 2013

I booked through expedia, so I didn't have the privilege of choosing a specific room. My family and I stayed in the Reef building on the first floor which was great because we had direct access to the pool. Rooms were clean and staff was always cleaning the hallways and pool area. The resort is right next to the beach...

1Thank jinspark
Houston, Texas
Reviewed 14 May 2013

This was my first time at El Faro and would definitely recommend this hotel. It has an outstanding pool that is 9 feet from the beach, a good restaurant for easy appetizers while relaxing at the beach or pool. The staff is friendly and really helpful. The rooms we stayed in were great (we had a large group of 12...

1Thank RapiroSan
Berkshires, Massachusetts
Reviewed 8 May 2013

My bet is that those who have posted complaints about the front desk staff gave the front desk staff reason to act as they did. I want to distinguish between the front desk and the concierge as I only interacted with the front desk staff and found them to be helpful with taxis, planning self-guided adventures, renting a car, and...

1Thank cavemanlawyer
Reviewed 28 April 2013

Been back a week from our second family vacation at El Faro. Both years we rented Reef 202 directly from the owner Shawn through VRBO. He is really easy to work with and always answered any question we had within a day of asking. We again had a great time and loved both the location of El Faro and the...

2Thank raiderace81
Toronto, Ontario, Canada
Reviewed 26 April 2013

This place is full of time share selling people. They pressure you, hound you, a most unpleasent experience. Great location, food is lousy, beach s crowded, hygiene levels really low and staff is grumpy and unhelpful. Service on the beach is poor. Pay the waiter a $20 and you may get service. Choose anywhere else....

3Thank Richard K
Bowling Green, Ohio
Reviewed 7 April 2013

We recently returned from a week stay at El Faro. We had a three bedroom unit- 4 adults and 3 kids. Plenty of room in condo. They provide bottled water to use. Nice kitchen with plenty of kitchenware to use (although we did not use it as there are plenty of restaurants to chose from close by). Pool and beach...

6Thank Bkstev711
Washington DC, District of Columbia
Reviewed 5 April 2013

This was our second stay at El Faro. There have been some changes for the worse but, overall, the benefits of El Faro win out over the drawbacks. The location is ideal, right on a beautiful part of the beach and a block away from the action but far enough away that it is not loud at night. Every room...

1Thank coolya

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  • Pool
  • Beachfront
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our beautiful exclusive condominium property is nestled in the heart of downtown Playa del Carmen, and perfectly situated right on the beach. Our 65 suites have a fully equipped kitchen, dining and living room area. The complex is comprised of three buildings, Reef, Coral and Surf, with one, two and three bedroom suites. These individually owned condominiums are spacious and each offers its own distinct style. Owners and guests enjoy our expansive pool, or basking in the sun on our beach front lounge chairs. Enjoy the view from your balcony; the impressive colours of the Caribbean Sea. ... more   less 

Additional Information about Residences El Faro

Address: 10th Street, Between 1st Avenue And the Beach | on the beach, Playa del Carmen 77710, Mexico (Formerly Encanto El Faro)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM911 - RM2,622 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Residences El Faro 3.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Encanto El Faro Hotel Playa Del Carmen
Residences El Faro Playa Del Carmen, Mexico - Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Residences El Faro staff and other travellers.
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Questions? Get answers from Residences El Faro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms on the Reef side seem to have a great view without getting direct sun on their balconies compared to the opposite side”
 of 5 bubbles Agrob, 5 Dec 2016 | Read review
“We had no problem with noise during the night from the clubs or the beach area.”
 of 5 bubbles patriciagM384PN, 25 Aug 2016 | Read review
“Coral 103 is nicer than coral 104”
 of 5 bubbles sdfamilyof5, 11 Jul 2016 | Read review
“I like the building called "Coral" as it faces straight to the ocean. But there also are views from Reef and Surf buildings .”
 of 5 bubbles C_C_W402, 19 Jun 2016 | Read review
“El Faro Reef number 403”
 of 5 bubbles sambT5687PM, 19 May 2016 | Read review
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