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The Fives Downtown Hotel & Residences, Curio Collection by Hilton

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Traveller (1717)
Room & Suite (275)
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About

#70 of 279 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
The Fives Downtown is the picture-perfect retreat for your AAA Four Diamond Caribbean escapade. With 133 spacious residence-style suites, this hotel reflects the beauty of contemporary Mexican high design and the Mayan Riviera charm. Our enchanting hotel has a particular way of making you enjoy our Sensory Hospitality in every detail, from our impeccable service and avant-garde facilities to the wide variety of activities and experiences it provides for every kind of guest. Delight your senses with the majestic view of its rooftop, simply the best of the city. Swim in its incredible infinity pools while enjoying the best mixology, or relax to the fullest and revitalize the body, mind, and spirit at our world-class spa. Enjoy the city's best breakfasts at Mercatto, with balanced dishes prepared with the region's freshest ingredients. Do you want to enjoy Mexican folklore. At Cantina El Tigre, you can savor more than 100 tequila and mezcal brands and the city's best tacos.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Snorkelling
Water sport equipment rentals
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary welcome drink
Kids' meals
Outdoor dining area
Snack bar
Poolside bar
Rooftop bar
Entertainment staff
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
24-hour front desk
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Microwave
Flatscreen TV
Sofa bed
Complimentary toiletries
Dining area
Housekeeping
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
City View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Breakfast Included Offer

Location

10 Avenida Nte. & Calle 2 Nte, Playa del Carmen 77710 Mexico
Name/address in local language
The Fives Downtown Hotel & Residences, Curio Collection by Hilton
1664Reviews145Q+A100Room tips
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AngR08 wrote a review Yesterday
New York City, New York19 contributions10 helpful votes
+1
First time to PDC and very pleased. Hotel is beautiful and in great location 1 block from 5a avenida and 2 blocks from the beach. Very aesthetic pleasing; lobby is gorgeous with all the greenery and the rooftop infinity had amazing ocean views. Jacuzzi was great but one day unbelievably hot. Rooms were nice, junior suite is equipped with kitchen. I requested one with a balcony and was told “sure” but apparently not all rooms have balconies and there was not one available at check in. 1 elevator was down for a day or two so we opted to burn some calories and use the stairs. Breakfast buffet was delicious! Plenty of options, eggs, potatoes, mexican sides, veggies, bread, pancakes, fruits and salad. Service all throughout was wonderful; Armando at pool, lady manager (sorry I didn’t get your name), Gabo and Kenneth.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Vacation212497 wrote a review Jun 2023
3 contributions3 helpful votes
Hotel's Favourite
Excelente Hotel de 5 estrellas! Service is outstanding! Facilities are extraordinary! Roof Top Pool/Restaurant/Cantina is delightful!!! The wrap-around infinity pool and views are breathtaking! Our two-bedroom suite was spacious with a huge balcony! There was an issue for a few days with only one elevator working, but we’re on vacation so had time to wait. Hats off to las Capitanas: Susana y Carla. And Susana Zapata was right away getting to fill up my large coffee cup. She was so helpful every day with our needs and also gave us guidance for shopping and restaurants. Extremely warm and makes us feel like family. Yo regresaré de nuevo!
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Josmar López Rodríguez, Dueño at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 9 Jun 2023
Dear Vacation212497, Thank you for your fantastic review. We are thrilled to hear that you had an excellent experience with us. It brings us joy to know that our service, facilities, and rooftop pool/restaurant/cantina exceeded your expectations. The breathtaking views from our infinity pool must have been truly memorable. We apologize for the inconvenience caused by the elevator issue, but we appreciate your understanding and patience. We will pass on your commendations to Susana and Carla. It is heartening to know that they provided you with exceptional service and made you feel like family. They will be delighted to hear about your kind words. We look forward to welcoming you back again in the future. Cordially, Management Team The Fives Downtown Hotel and Residences, Curio Collection by Hilton
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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James C wrote a review 21 Feb
Ottawa, Canada1 contribution
THIS IS NOT A GOOD PLACE TO STAY The hotel looks nice But that's about it we stayed there for 2 weeks and the BREAKFAST is a JOKE. No Bacon No Sausages just scrambled eggs very poor choices The hotel Hot Tub is so HOT it will burn you every day we seen couples try to get in but could not Its actually disgraceful The elevators close on you while you try to enter and hit you UN SAFE They ask fr a deposit of 1000 pesos per day even if you prepaid your hotel site Staff not properly trained Pool upper level to cold I WOULD NOT RECOMMEND THIS HOTEL STAY ELSE WHERE
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: I WOULD NOT RECOMMEND THIS HOTEL STAY ELSE WHERE
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Wanderlust_Ram12 wrote a review 20 Feb
3 contributions1 helpful vote
One of the worst vacation stays I have had. This place is an absolute disaster. We came for a travel conference and stayed for 3 nights. We had issues from the moment we checked in. We booked a suite with a whirlpool that was big enough for 1 person and is portrayed as something bigger in the booking. We checked in close to about 4pm and went upstairs to our room being cleaned and were told by the front desk that the other room was clean and you can stay in there until it’s ready. We booked a suite, not two separate rooms! Needless to say our room was not completely finished until close to 5:30pm. The hotel offers transportation from the airport to the hotel that we were unable to utilize. We contacted them multiple times and did not receive a response until the day before the travel. Because of the inconvenience we already booked private transportation because of the lack of response. Not to mention the information for the transportation that was provided by the hotel did not was provided an error message. Furthermore, the whirlpool was completely non-functional, and the suite's doors failed to close properly, requiring a forceful push to shut them. Both the bathroom and bedroom doors were in disrepair, with hinges and handles falling off. Additionally, the room was inadequately cleaned. We were also informed that our Hilton rewards wouldn't be honored because we booked directly through the hotel's website. However, new members who signed up that day were given all the perks regardless of how they booked their stay. Breakfast was utterly revolting! The menu remained unchanged, and ants were crawling all over the fruit, tables, and jam. We observed the ants on the table while eating, but were unaware of their source until we noticed them near the fruit and jars where the drinking cups were kept. Finally, the staff were rude, unapologetic, and refused to take any responsibility or attempt to address the issues we encountered. I have never felt so eager to leave a hotel. We spent half of our time attempting to resolve issues to make our stay bearable because management was reportedly unavailable, and the front desk offered no assistance whatsoever. Not to mention, we hardly slept due to the noise, and the hotel made no effort to mitigate outdoor sounds by providing white noise machines or any other solutions. I do not recommend this place at all; it's one of the worst places to stay. For the price, you could stay at a beachside resort and get better value for your money.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: . There were ants near the food, on condiments, and tables at breakfast. Front desk staff are rude.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Josmar López Rodríguez, Dueño at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 3 days ago
Dear Wanderlust_Ram12, We sincerely apologize for the multiple issues you encountered during your recent stay at our hotel. Your feedback is extremely valuable to us, and we want to express our deepest apologies for falling short of your expectations. We are truly sorry for the inconvenience and disappointment you experienced. Your concerns regarding the suite, transportation, whirlpool, cleanliness, Hilton honors, and breakfast are not reflective of the high standards we strive to maintain. We understand the importance of a seamless and enjoyable stay, and it is disheartening to hear about the numerous challenges you faced. To address your concerns and take appropriate action, we kindly request additional details about your stay. If you could share your reservation details and any other relevant information, we would appreciate the opportunity to investigate each issue thoroughly. Please contact us at customerservices@thefiveshotels.com so that we can ensure a prompt and effective resolution. Rest assured, we take your feedback seriously, and we will work diligently to address the shortcomings you have highlighted. We value your insights as they assist us in making necessary improvements to enhance the overall guest experience. Once again, we apologize for the negative impact your stay had on your travel conference experience. We hope you will consider giving us another chance in the future to provide you with the exceptional service and comfort that our guests deserve. Thank you for bringing these matters to our attention, and we look forward to hearing from you soon. Warm regards, Management Team The Fives Downtown Hotel and Residences, Curio Collection by Hilton
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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james l wrote a review 18 Feb
1 contribution
The hotel itself was actually very nice and the staff was very good. The pool was wonderful and the staff was certainly friendly. Our only real problem with the hotel was that it was extremely loud all night and there did not appear to be any soundproofing to the rooms. I could hear the music from downtown loud and clear until about 3 am. We could also hear every little noise from the room above ours. I would be willing to try again at some point if they guaranteed a room away from the Main Street.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Josmar López Rodríguez, Dueño at The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Responded 5 days ago
Dear James L, Thank you for your positive comments about our hotel, staff, and pool. We sincerely apologize for the noise disturbances you encountered during your stay. Your feedback is invaluable, and we are actively addressing soundproofing measures to enhance our guests' comfort. We would be delighted to welcome you back and ensure a quieter experience on your next visit. Cordially, Management Team The Fives Downtown Hotel & Residences, Curio Collection by Hilton
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jared R wrote a review 15 Feb
1 contribution
If the service was better and the food didn't taste like cardboard it would have been an incredible trip. Incredible piece of property, rooms were big and decent. The overall resort was very nice and accommodating. Unfortunately the only decent food we ate was when we walked off the resort down the beach at a local cantina.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Bring your own food?
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Graham P wrote a review 12 Feb
Darwen, United Kingdom87 contributions38 helpful votes
Great location, 2 minutes from the beach, 1 minute from 5th Avenue. Friendly staff who go out of their way to help, the roof garden has wonderful views. Special mentions to Ricardo and Julian who were great and helped us so much. The rooms are a good size and have everything you need. PDC is busy, bustling and has no end of bars and restaurants. Beaches are lovely.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lucyleech84 wrote a review 10 Feb
Sandusky, Ohio11 contributions5 helpful votes
Great service by Lazaro and the staff on rooftop and lobby. Maid service great. Downstairs bar Javier was great bartender. Rooms are clean, bed is comfortable, breakfast was nice and staff there was terrific too with services. Loved the pool and comfortable chairs.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jan P wrote a review 9 Feb
1 contribution
Everything is fine! Cristina was very helpful 🙂 The room is very fine, food is delicious and all service is on a good standard! The pool has a very nice view and all facilities are next to the hotel. Also, the design is very fashionable 😁😁😁😁
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Miikael P wrote a review 8 Feb
Halmstad, Sweden37 contributions4 helpful votes
Stayed here for two weeks in January. Perfect location with proximity to everything, beach, restaurants and shopping. Very calm and quiet considering the central location. Nice and big rooms, the only negative was that our room was on the fourth floor below the restaurant and there was a lot of noise from the kitchen. A nice rooftop pool with restaurant and bar. Very nice staff and good service. Something that could be improved is the breakfast, which could be more varied. Will definitely stay here for a couple of nights during our next trip to Mexico.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
RM 573 - RM 860 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
133
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE FIVES DOWNTOWN HOTEL & RESIDENCES, CURIO COLLECTION BY HILTON: UPDATED 2024 Reviews, Price Comparison and 1,910 Photos (Playa del Carmen, Mexico - Riviera Maya) - Tripadvisor

Frequently Asked Questions about The Fives Downtown Hotel & Residences, Curio Collection by Hilton
Which popular attractions are close to The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Nearby attractions include Quinta Avenida (0.4 km), L'Ambassade (0.4 km), and 3D Museum of Wonders (0.4 km).
What are some of the property amenities at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Conveniently located restaurants include Señor Frog's Playa del Carmen 5ta y 8va, Osteria De Roma, and Senor Frog's Playa del Carmen.
Are there opportunities to exercise at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Fives Downtown Hotel & Residences, Curio Collection by Hilton have airport transportation?
Yes, The Fives Downtown Hotel & Residences, Curio Collection by Hilton offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Fives Downtown Hotel & Residences, Curio Collection by Hilton located near the city centre?
Yes, it is 0.9 km away from the centre of Playa del Carmen.
Are pets allowed at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Fives Downtown Hotel & Residences, Curio Collection by Hilton offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.