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Hotel Xcaret Mexico

Carretera Federal Chetumal-Puerto Juárez, Av. Solidaridad 2-Kilómetro 282 Lt 023, Playa del Carmen 77710 Mexico
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About

#15 of 43 all-inclusives in Playa del Carmen
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
Our All-Fun Inclusive® program transforms and outmatches the traditional All-Inclusive concept, as we offer unlimited access to our Parks: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco and Xenses, as well as deluxe tours to Xenotes and Xichen, with round-trip transportation included. Airport shuttle included.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Private pool
Saltwater pool
Yoga classes
Fitness / spa changing rooms
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Kids' meals
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Bicycles available
Tennis court
Water park
Entertainment staff
Evening entertainment
Table tennis
Walking tours
Waterslide
Nightclub / DJ
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Strollers
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Rooftop terrace
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Private beach
Minibar
Cable / satellite TV
Extra long beds
Whirlpool bathtub
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
iPod docking station
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL STYLE
River View
Trendy
Languages Spoken
English, French, Spanish, Italian and 1 more

Location

Carretera Federal Chetumal-Puerto Juárez, Av. Solidaridad 2-Kilómetro 282 Lt 023, Playa del Carmen 77710 Mexico
Name/address in local language
Hotel Xcaret Mexico
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Savvy Judge wrote a review Today
Scarborough, Maine92 contributions29 helpful votes
+1
This review is an edit of my first review, (I tried posting pics of that review by Trip Advisor won’t allow it). I am sad to report that, in my opinion, this “luxury 5 star all inclusive resort” did not meet the high standards and expectations I envisioned. I did my research and read many reviews, blogs, articles, etc that had this place rated so highly. I am honestly confused on how this could be. I think my biggest disappointment is that this is a huge timeshare and that is their mission…to sell the timeshares. There are tours happening all day, all over the resort. It’s crazy. So to review, hmmm, where do I begin… The lobby is full, and I mean full, of employees with clipboards/iPads selling memberships. It is not a dreamy entrance into luxury…all about my check in experience was in my first review. Basically, it took over an hour and our family was separated into two buildings for two nights. Our friends had same experience with their two rooms. Checking out of one room to switch to another is super inconvenient as you will have to wait until 5pm without a room. Room categories are not exact and being on 3rd floor does not give you a view of the river. Staff at front desk not the friendliest. Very disappointing:(. Also, there is not a list of activities or happenings provided at check in…likely due to the fact that there are not any happening. No yoga, dance lessons, pool side fun activity, etc. There are no high end, classy adult bars or evening venues to share a cocktail and enjoy music or entertainment. They do have a multi-purpose room…espresso bar/bar/waiting room/lounge next to the lobby, but it is by no means an elegant space for adults. And speaking of evenings…they are quiet and extremely uneventful. We heard a band from the theater show play for a max of one hour in the lobby’s multipurpose room and other than that you have to get a seat at the theater and dinner show for any evening entertainment. There is a tiny sports bar above the cantina restaurant, but it is just a bar. Food at the restaurants is okay. The buffet Mercado has the best authentic Mexican food and Chibali the best “Americana”. All drinks were strong and decent alcohol brands. Room service not great. The main pool was half empty for 5 out of the 7 days of our stay. Unacceptable in my opinion. No pool available at this resort for adults only. You have to be staying at the adults only section. Never experienced that before…usually adults are able to at least use the adult area for some much needed r&r. No sandy beach to swim in. I walked as far as I could in both directions and there is not an area to comfortably enter the ocean without being gouged by the jagged rocks. Any beach experience has to be on the lagoon areas. Lagoons are nice to look at for a couple days. The built up rock walls give a very enclosed feeling. Gym is nice. Tennis okay. Needs more teen activities. A child’s pool is available for very young children. Nothing much here for teens or even young people in general. I guess they assume everyone goes to the parks all day, idk… The parks can be fun, but very time consuming to get there and return. We waited for 40min to return via the boat from Xcaret Park. Since the parks are not included in the all inclusive food and drinks, you are either stuck buying food there are having to wait until you return to the hotel (exception XelHa). Small store on sight needs to carry more items for personal needs. Rooms are okay…not a fan of the open bathroom concept with the sink in the room and no mirror (husband could not shave properly). Depending on where they put you, views could be nice. Really had such high, high hopes! A luxury resort needs to offer more than just a pretty photo op spot. Hopefully they use some of these reviews to make some major improvements that are expected of a luxury resort.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Miles B wrote a review Mar 2022
Maidstone, United Kingdom112 contributions249 helpful votes
+1
Hotel's Favourite
As with my previous reviews, I will first state that I have travelled to a handful of countries in Central America and the Caribbean, this is my second time in Mexico. My girlfriend has travelled around the Caribbean and Central America extensively. This is her 7th time in Mexico. I’ll attach photos here but have far more on our Instagram page @bananabeantravels. As a warning, my reviews are long. We stayed here for 2 weeks in February 2022. We flew from the UK with TUI. The flight took 10 hours. After arriving, customs took an hour, then we found the Xcaret rep and coach. The trip to the hotel took an hour and we were able to check in on the way. At the hotel, we simply had to go to the front desk to set our bracelets. We were given a bag with a Hotel Xcaret facemask and hand gel and got a cold face towel, drink and ice lolly. Check-in was so simple, even getting an upgrade. After check-in, you can meet with a concierge to arrange tours. We had booked the majority of these already and the process was very smooth. We were then guided to our room. The concierge did speak to us about buying membership or a timeshare, but we politely declined and that’s all that was mentioned. The rest of the review will be broken into sections: The room: We were given room 4610, however, we were able to upgrade. We spent 1 night in 4610, then moved to room 4141 (Casa Viento) for the remainder. The rooms are large, stunning and well decorated with traditional Mexican art. We received a king-size bed, although be aware that the bed type is not guaranteed (e.g. you may get two Queen-size beds instead). The contained a TV, bed, wooden desk with a minibar (containing water, soft drinks and beer), coffee machine and tray of Mexican sweets snacks. The walk-in shower was powerful and we adored the tiles used for decoration. We used the rosemary & mint shampoo, conditioner and body wash that was provided. There was a jacuzzi bath in one corner. We also had other amenities, including soap, toothbrushes and toothpaste. The bed was comfortable and we both slept very well, with only minor complaints (‘negatives’ section). There were sockets, with USB slots and US-style sockets. Room 4141 was secluded, with a hammock and little pool just outside the room and a path out towards the rivers and coves. The room was well-cleaned daily. The sweets, snacks, drinks and used amenities were refilled every day. At night, a turndown service prepared the bed and left some Mexican sweets in little baskets. This didn’t occur every night though (we got it 9 of 14 nights). The resort: In short, the resort is breathtaking. The hotel is surrounded by a lush jungle. From our room, our pool was surrounded by plants and greenery, with a path leading out to the coves. The coves are stunning and we spent ages exploring by walking and swimming around them, or hiring a free kayak/board. We recommend visiting the Xpiral tower. The views from the top are amazing, especially the sunrises. The hotel itself is a sea of green, with plants in just about every outside area. We encountered numerous animals around the resort and heard reports of others that we sadly missed. There were coatis, agouti, house geckos and lots of Mexican spiny-tailed iguanas, as well as lots of fish in the rivers. The animals that we missed included spider monkeys and even manatees. We did look for snakes around the hotel, as we are keen herpetologists and keep snakes at home. We sadly didn’t find any, which might bring comfort to some of you. There are a few pools around the hotel, as well as the Fuego pool, which is for Fuego guests only. The main pool we spent time at when not in the coves was the pool located next to the Traijinera restaurant. We never had issues getting sunbeds with shade, even when arriving at 11am. You’ll find fresh towels in each area, located in covered wagons. Used towels can also be returned to any of these wagons. There was no towel card system like in other resorts. The other pools are of varying sizes, including a kids pool, but we spent very little time in these. Around each pool and the coves, we were still being waited on and any time we asked for drinks, we quickly got exactly what we ordered. You’ll eventually learn your way around and discover which secret paths lead to hidden areas of the hotel, and which secret paths just lead into other blocks. You’ll also come across several unplanned events, such as a Mariachi band or a group of Mayans in full body paint. All the entertainment around the resort is authentic Mexican, including Spanish music, some of it played live, in the restaurants and around the hotel. We loved this, as the whole experience was refreshing, rather than having UK/US charttoppers played loudly around the pool. The restaurants: Some general info about the food and restaurants here then I’ll get to each restaurant. Firstly, I have a nut allergy. I was always asked for dietary requirements at every restaurant. Any allergies we informed them of were noted and paid close attention to. When I ordered something that may have had nuts, the meal was altered for me. Even at Bio, the vegan restaurant where many of the meals used nuts, they were to accommodate my allergy. You’ll also find food carts that pop up in different areas of the resort. These offer a quick snack that you can just grab. We found a cart for pork pibil tacos and tortas, along with a corn cart, sweet potato and plantain cart, a soft drink and horchata cart, a marquesita stall and an ice cream cart. There is a huge range of food available and it was all amazing. We’re both adventurous eaters and we tried as much of it as we could. It was nice to see less common ingredients, such as beef sweetbread, grasshoppers and bone marrow. I highly recommend trying some of these dishes, as it’s not often you get to try them so well prepared. As well as this, I ate a large range of seafood, such as mussels, oysters, sushi and ceviche, but never felt ill or had an upset stomach. All of the food we ate was well spiced and flavoursome. This improved the whole experience as rather than catering towards everyone and making all the available food bland and mild, everything tasted delicious and authentic. The menus for every restaurant are in the form of QR codes and can be accessed on your phone. This also applies to drink and room service menus. We ate at every available restaurant, excluding; Fuego - exclusive to Casa Fuego guests, HA - an 8-course tasting menu designed by Mexico’s first Michelin-starred chef, but has a $150 per person additional fee and looked very fancy, but not substantial. Teatro del Río - a dinner and a show, but the menu looked limited to us and we could watch the show from the bar rather than having the meal. At non-show times, other large events were shown here, such as the Superbowl. The other restaurants are reviewed below: Mercado de la Merced: Mercado de la Merced, or simply Mercado, is the main buffet. It is beautifully designed to look like a Mexican market and has a range of food available. It is open for Breakfast, Lunch and Dinner. We only ate here three times however and weren’t huge fans. Due to COVID, Mercado has changed from a self-serve buffet to an assisted buffet. Every food station must be served by a member of staff. However, we found that many of the serving stations were run by the chefs, who had to juggle serving multiple stations as well as cooking food to order. This led to queues at many stations, issues with other people pushing in the queue and people ordering vast amounts of food for their family and friends. We found this quite a stressful experience. This generally put us off Mercado but could be easily resolved by employing more serving staff to help the chefs. This will also resolve once it becomes a full self-service buffet once again after COVID. Despite this, the food we eat here was all very tasty and found it was less busy to go very late in the evening. Chibali: Chibali is also a buffet, but smaller than Mercado. We’ve seen it get ignored as a kid’s restaurant due to its proximity to the kid’s pool, but we enjoyed all of the food here. It is open for Breakfast, as an assisted service buffet, and Lunch, where it’s a la carte. The service here is better as it’s smaller and easier for the chefs to manage each station while still cooking. We ate at Chibali often. Breakfast has the usual choice of omelettes, cheeses, meats, cereal, fruit and more. We really enjoyed the Conchita pibil, conchas bread, granola pots and omelettes. At lunch, the menu contains a range of pizzas, burgers, salads and pasta. We really enjoyed the four-cheese pizza, the shrimp pizza and the sweetcorn side. There’s also an ice cream and sweet station, full of assorted Mexican sweets/candy. We tried all the sweets and a range of ice cream, of which our favourites were the cajeta (caramel), lemon and corn flavours. Corn ice cream sounds odd but was very good! Bio Bio is a refreshing change from the usual eateries. It is a vegan restaurant but don’t let that put you off. There is an array of dishes available, including pancakes, tofu scrambles, fruit and nut bowls. Bio is open for Breakfast and Lunch and is beautifully set within an open cave overlooking the rivers and coves. If you’re planning on visiting Bio, there are only 12 tables, so there can be a bit of a queue. While waiting you can visit the Bio bar and get a smoothie. These were nice and refreshing. Our favourite meals from here were the papaszules, banana pancakes and the acai bowl. La Trajinera This is an a la carte restaurant, right next to the main pool and is open for breakfast, lunch and dinner. We only ate here for Breakfast, so can only judge that, but the selection of food available was nice with a range of Mexican and non-Mexican dishes. The view over the pool and further out to sea was very nice, especially to start the day. Watch out for anyone splashing too close to you in the pool, however, the lifeguards were very quick to stop anyone from being too disturbing. Our favourites were the French toast, castacán, huitlacoche omelette and the panucho. Las Cuevas Our favourite restaurant, Las Cuevas is a rodizio restaurant that is in one of the caves in the resort. It can be found near Casa Fuego and opposite Bio. You may see online that Las Cuevas requires reservations, but no reservations were required for us. The restaurant itself is stunning, with tables spanning a few candlelit cave. The dining is split into two stages. First, help yourself to the handful of stations around the restaurant, which have salads, cheeses, shrimp and more. There’s also a station outside, in the “smoke cenote” that has meat cuts, cooked to order including suckling pig, Brazilian ribs and bone marrow. At your table, you’ll find a green/red spinner. Red means no food, green means all food. When green, waiters with meat on swords will stop at your table and ask if you want any. There are around 20 options including steaks, sweetbreads, pork ribs, chorizo, chicken and cinnamon pineapple. No favourites here as we loved them all! Once, done, turn your spinner to red. You’ll then be offered dessert. Our favourites were the chocolate volcano and the mango & passionfruit bavarois. Xin Gao Xin Gao is an Asian restaurant, offering three different types of dining, a Hibachi (Teppanyaki) show table, fusion and sushi. It’s located under the main lobby area, near Mercado. This restaurant requires a reservation. Each type of dining requires a separate reservation. The show table was fun, but if you’ve been too similar at another hotel, you’ll have no surprises. You have a choice of beef, chicken, salmon or prawns (or a mix of these), which are cooked in front of you, while the chef does a show. This show includes fire, catching food and utensil spinning. The food was tasty and well cooked. The fusion menu was a lot more interesting and included a range of dishes that are ordered a la carte. There’s a fair range of Asian inspired dishes, including plenty of sushi, curries and spring rolls. There are also interesting skewers, like colossal shrimp and beef heart, along with chicken breast and steak. La Cantina Los Faroles The Mexican style diner, La Cantina Los Faroles is the place to go for dinner with music. It’s located under the main lobby, right next to Xin Gao and Ha. A variety of local bands start playing at around 9pm, including the Xcaret Adelitas who were very entertaining. It’s also the main restaurant for nightlife, with the bar upstairs inside the Cantina staying open into the early hours. The food was very nice, with a range of Mexican dishes on offer. Our favourites were the Oaxacan Appetiser, pork ribs and duck tacos. Las Playas Las Playas is a seafood restaurant, located under the main pool, near the coves. The setting was nice and breezy, overlooking a small beach area. We only ate here a couple of times, as while all the food we had was very good, we felt the menu was a little limited and didn’t have lots of options jumping out at us to try (whereas other restaurants did). Our favourites were the tuna steak, catch of the day (mahi-mahi) and ribeye steak. Room Service We ordered room service for breakfast, lunch and dinner. The ordering process is simple, hit the room service button on the phone and call, confirm you room number, the number of people eating, any dietary requirements and then order. When we ordered a meal unplanned, the food came in 30-45 minutes as promised. When we preordered breakfast for the following morning, the food came on time. The order was correct each time and was still hot. The food is decent and included pizza, pasta and burgers for lunch/dinner, then eggs, pastries and fruit for breakfast, along with much more. Drinks: Unsurprisingly, we ended up drinking a fair bit over the two weeks. There are at least two pool bars and the main lobby bar. You’ll also find a couple hidden away around the cove areas. These bars all serve similar drinks and have a wide range of cocktails and spirits available, our only complaint here is the lack of drinks menus. There were plenty of premium spirits although be aware that some of the very top end spirits did have an additional charge. Our favourite drinks were Mango Tango, Riviera Maya, Havana Lights, Cuba Libre and Long Island Ice Teas. In terms of spirits, we really enjoyed the Flor de Caña rums, Ojo de Tigre mezcal and 1800 Blanco tequila. There are a lot of interesting spirits available to try too, such as Xtabentún, Nixta, and Siete Rayas, The people: Mexico is what it is because of its people and Hotel Xcaret Mexico is no exception. They are some of the nicest people I’ve met and cannot fault anyone working at the hotel. From the moment you arrive at the hotel, everyone is friendly, helpful and attentive. Everyone we walked past said hello or said hello back if we said it first and were constantly working. While all the people we met were amazing, there were several that stood out. First is Alejandro, who worked around the Trajinera pool. We met Alejandro in our second week and he made a huge difference to our holiday. We spoke with him almost every day after meeting and discussed lots like the differences between English and American English and life in Mexico, along with so much more. On our last day, he got us some Mexican snacks to try out. It was a real pleasure to meet him. The others who had a big impact are Cecelia and Carolina, both of whom are concierges and helped us after an incident with our tours (see below). Celeste from guest services/relations was also amazing after this incident. Ariadna from guest services was helpful when initially booking our tours for the holiday. Fabian at the front desk/reception was helpful with mistaken charges on our account after the tour incident. He made the checkout process smooth and simple. Samuel, one of the waiters at Las Cuevas, really went above and beyond when he served us and first recommended Ojo de Tigre (thank you!). Finally, three of the teams that ran our tours were incredible. They truly made the trips unforgettable and wouldn’t have been the same without them. These are: Silvestre (Rambo), Eli, Ramon from Xichen, Noé from Xenotes and Benjamin and Lauder from Xochimilco. Excursions/All Fun Inclusive: One of the main reasons we wanted to book this hotel when we first saw it was the All Fun Inclusive concept. 30 days before we were due to check in, I emailed guest services to book our tours and restaurants. Within a day, Ariadna had got back to me and had booked everything for us. Every tour was booked with no issues except Xichen, which we booked on arrival.I won’t review each of the parks and tours here due to space. The first week of tours were well organised and a lot of fun. At the end of the first week, we switched a planned tour, changing Xel-Ha/Tulum for Xoximilco. The process of changing the tour seemingly went smoothly. The next morning, we woke up early for the Xichen tour. This was our most anticipated tour. When we got coach queue, we were told our names weren’t on the list, even though we had the paper booking as proof. After a few calls, we were told that we had cancelled the tour ourselves and they had no space for us. Understandably, we were very upset by this. My girlfriend ended up crying as it felt like no one was willing to help us after being accused of cancelling. We spoke with a concierge, to find that every remaining tour we’d booked had been cancelled, not just Xichen. The concierge couldn’t book get us on the tour that day and we were asked to go to our room and await a call from guest services to rearrange everything. We sat in the room for an hour and heard nothing. Not wanting to waste time sitting around, we returned to the concierge who summoned Celeste from guest services. she confirmed that we could do Xichen the next day. We could fit this in, but it meant we had a few busy days, which was tiring. Celeste was helpful, reassuring and personally ensured everything was rebooked. She also gave us her phone number for if there were any issues. She kindly arranged a special treat in the room of wine, cake and a rose petal bath when we returned from Xichen. Once this was sorted, we had no other major issues for the rest of the holiday. Upon check out, we did find we had been charged twice for entry into Xichen and a no-show fee. However, upon discussing this with Fabian at reception, these charges were removed without issue. Negatives: There are sadly some negatives of Hotel Xcaret. They are relatively minor in the grand scheme of things but had an impact on our holiday. Our biggest complaint is that the door to every room slams loudly any time it shuts. The rooms themselves are soundproof, but the doors are not. We heard very disruptive door slamming late at night and in the early hours. At multiple times, one or both of us were woken by a door slamming along the corridor or loud conversations. Another negative is that lots of weddings take place here. This would be fine, but it often led to large sections of beach and hotel being shut off. Luckily, none of the restaurants were shut. There was also a party that happened in the area outside of our room. The loud music started in the afternoon and continued until around 12am. This kind of event only occurred once. Having all our tours cancelled was a negative, however, I have already covered that. Conclusions: In conclusion, Hotel Xcaret Mexico is incredible. The setting and design of the hotel is gorgeous, all the food is delicious and the people working there are a credit to the hotel. All-Fun Inclusive is what makes the hotel stand out from all the others, and almost provides too much to choose from. All the tours were a lot of fun and I highly recommend them all. All in all, we would return to Hotel Xcaret Mexico in the future and would love to return with friends to make even more use of the tours and hotel facilities.
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Date of stay: February 2022
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Room Tip: Avoid rooms 4410 and 4412, only rooms with a view over the car park.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Xcaret, Guest Services / Front Office at Hotel Xcaret Mexico
Responded 21 Mar 2022
Dear ManicMetalhead, We are truly pleased to read we were able to grant you with a pleasant vacation, as from the moment our beloved guests take our transportation from the airport to their check-in experience, we have designated staff whose primary aim is to provide the warmest of welcomes to the All fun Inclusive adventure. Thank you for sharing such a lovely review of Hotel Xcaret Mexico with future travelers around the globe! It's quite amazing to read our ever-evolving services had such a positive impact on the overall enjoyment of your vacation. We hope to have the pleasure to have you back very soon. We appreciate your trust and we guarantee you we will go out of our way each time you come back to make your next stay even better than the last one. Sincerely, Hotel Management Hotel Xcaret Mexico
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Climber32198218189 wrote a review Yesterday
2 contributions
Excelent service! A wonderful show!!! And the dinner service confortable. Thanks so much. We enjoyed our wedding aniversary and My wife's birthday. Thanks because of cakes. Both delicious!. Thats the first time we came here but not the last!
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Date of stay: February 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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happytravels781 wrote a review Yesterday
Ontario, Canada12 contributions9 helpful votes
I now see why my family returns to Xcaret. I recently stayed there with my mom to celebrate her birthday, and re-visit fond memories. Resort is amazing, the staff can not do enough for the guests. A big thank you to Maia P., Guadalupe H, Omar, Hugo and Naftalia for making our stay amazing. Your kindness will always be remembered. Looking forward to returning to Xcaret.
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Date of stay: February 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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712leeo wrote a review 26 Feb
4 contributions1 helpful vote
A fantastic hotel with so many hidden gems. Visited with my 5 years old daughter and wife and had an amazing time. Brilliant staff throughout and highly recommend. The grounds of the hotel are immaculate and loved exploring around finding little coves and inlets, hidden slides and wildlife throughout. Our favourite restaurants were Los Cuevas and La Cantina where we were treated superbly by Rafael and served by Daniel and both were excellent. In Cantina Anthony was our server and recommend so many local dishes for us to try and looked after our every need. It’s highly recommend that you book for the Teatro del Rio show and dinner as well as Xin Gao Asian restaurant to avoid disappointment. Having access to all the parks as many times as we liked was a big draw for my family and we visited Xel Ha and Xcaret numerous times during our stay often taken the boat shuttle from the hotel. The kayak and paddle boards were so good and just gives you a beautiful view of the hotel and it’s beaches from the water. We loved this trip and highly recommend the hotel.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Laura P wrote a review 26 Feb
Decatur, Georgia3 contributions
Where to start?! My family consisted of ages 8, 40, and 73. We could not have found a more perfect spot! It is a feast for the eyes, beauty everywhere, literally. The water is perfectly safe to drink, the restaurants and food are in abundance and very good. We thoroughly enjoyed the hibachi dinner with a chef who was a fabulous entertainer. Make reservations before you travel. The activities are overwhelming, both on property and off. The “secret” lagoon slide and kayaking were highlights on site. Off were seim with the dolphins, Xplore and Xenses. We only made it to three parks. Service was friendly and excellent. The gym and spa are both outstanding. We are already discussing a return trip!
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Date of stay: February 2024Trip type: Travelled with family
Room Tip: Book hibachi prior to trip Be prepared to walk a LOT
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JCRTravellers wrote a review 25 Feb
Canada23 contributions13 helpful votes
This is just simply amazing resort. Beautiful rooms beautiful resort beautiful everything. This resort is definitely a five star quality resort. The only downfall this resort is the price.
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Evelyn wrote a review 24 Feb
Toronto, Canada1 contribution
Me and my family stayed here for about a week, and when I say it was exceptional I really do mean it. I travelled with my 4 year old daughter and my husband, and we had the time of our lives. Staying here will never have you bored - there’s always an activity. This resort is very kid friendly, and my 4 year old enjoyed all of the activities we did on our stay. The food was average, but I wasn’t really expecting a top tear dining experience either way. The resort is STUNNING and is by far the prettiest one I’ve stayed at. The pools were great and were the perfect temperature. Beach was meh, but I’m not a big beach person anyways. To conclude this, just wanted to say thatI would MOST DEFINITELY stay here again.
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Coco V wrote a review 24 Feb
Bratislava, Slovakia5 contributions
+1
Love the experience our butlers Ernesto Pech and Jimena Rodriguez were topnotch so attentive and helpfull made our stay more plentiful. And the resort beautiful no word a great reset for tranquility and fun Grateful we made this trip. Would definitely go again soon.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Stay in the FUEGO section. Better atention
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Gena Hintz wrote a review 24 Feb
2 contributions
The butlers Juan and Rolando were extremely helpful and kind. All the staff was friendly and went out of their way to make our stay comfortable. Our room was clean and maintained throughout our stay. The food and service were excellent! This was one of my favorite vacation destination.
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Date of stay: February 2024
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Location
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Trip type: Travelled as a couple
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Response from Hotel Xcaret, Atención al huésped/Recepción at Hotel Xcaret Mexico
Responded 4 days ago
Dear Genahintz, First and foremost allow me to express our gratitude for your preference in selecting our property for your most recent getaway and also for the time you have invested in sharing this detailed review regarding your experience, as many travelers on this platform we find it to be extremely useful in order to improve in the areas you feel we have to in order to achieve perfection and our guest´s entire satisfaction. Hotel Xcaret México offers the ultimate entertainment experience, we pride ourselves on having several differentiators, one of which is our happenings, and we are ecstatic to learn that you found them very pleasing. We hope you can give us the opportunity to welcome you again. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you. Sincerely, Guest Service Management Hotel Xcaret México
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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There are more places to choose from in the Playa del Carmen area.
PRICE RANGE
RM 4,261 - RM 7,467 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
900
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL XCARET MEXICO (R̶M̶ ̶5̶,̶8̶3̶0̶) RM 3,888: UPDATED 2024 Resort Reviews, Price Comparison and 18,473 Photos (Playa del Carmen, Riviera Maya) - Tripadvisor

Frequently Asked Questions about Hotel Xcaret Mexico
Which popular attractions are close to Hotel Xcaret Mexico?
Nearby attractions include Xcaret (1.1 km), Xenses Park by Xcaret (1.1 km), and Teatro Gran Tlachco (0.9 km).
What are some of the property amenities at Hotel Xcaret Mexico?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hotel Xcaret Mexico?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Xcaret Mexico?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Hotel Xcaret Mexico?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hotel Xcaret Mexico?
Conveniently located restaurants include Chino Poblano at Hotel Xcaret Arte, Xin Gao, and Restaurante Ha'.
Are there opportunities to exercise at Hotel Xcaret Mexico?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Xcaret Mexico have an airport shuttle?
Yes, Hotel Xcaret Mexico offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel Xcaret Mexico have airport transportation?
Yes, Hotel Xcaret Mexico offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Xcaret Mexico?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Xcaret Mexico offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.