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Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 07/12/21
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Free cancellation until 07/12/21
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Free cancellation until 07/12/21
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What is Travellers’ Choice Best of the Best?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 21/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 21/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#27 of 305 hotels in Playa del Carmen
2021 Travellers' Choice Best of the Best
Our All-Fun Inclusive® program transforms and outmatches the traditional All-Inclusive concept, as we offer unlimited access to our Parks: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco and Xenses, as well as deluxe tours to Xenotes and Xichen, with round-trip transportation included. Airport shuttle included.
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Full view
63Somewhat walkable
Grade: 63 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport56 kmSee all flights
Aerodromo de Playa Del Carmen5 kmSee all flights
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7641Reviews1663Q+A100Room tips
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Popular mentions
James Cyphers wrote a review Yesterday
1 contribution
The moment we walked in we were at home, every employee you meet welcomed you like family. Our first interaction at check in was with Victor Parra I couldn’t be more thankful for the hospitality he shared with us, he made sure from start to finish of the visit we had the best time possible. The room had such an amazing view with a beautiful sunrise. We were truly spoiled every step of the way.
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Date of stay: September 2021Trip type: Travelled as a couple
zapadwest wrote a review Sep 2020
Wheeling, Illinois35 contributions22 helpful votes
Hotel's Favourite
It was our third annual trip to Hotel Xcaret to celebrate our Anniversary and my husband Birthday. I booked this trip last year, as soon as we came back from second trip and I was very skeptical if we should go or not. But I'm glad we did. From first minute of arrival to Hotel to very last one, we have been under supervision of our ex- butler( from our first stay at casa FUEGO!) Rolando Dichi Castillo. He done fantastic job with every single detail on our trip and even more!!! Got all our dinner and tour requests done, decorated our room for BIRTHDAY and Anniversary, sent all kinds of goodies to our room every day, been on top of every single request! He went on his DAY OFF to the Mall and got me Memory card for my cell phone ( I did a lot of photos and videos and was running out of memory space). Also, I got my tooth chipped by eating oyster, so he found me English speaking Dentist 10 minutes from the Hotel, called taxi and was on the phone with us whole the time while we been out of Hotel ( we don't speak Spanish unfortunately) !!!!We fell like we have an Angel Guard at this Hotel! Amazing job Rolando Dichi and Hotel Xcaret! Yes, some things were a little different at Hotel because of COVID-19. At Buffet they assist you with food, so some times we were waiting a little longer that we would like, but not big deal. Food was delicious as always and many, many options. Sanitizers everywhere, masks in public areas, temperature checks.Was no Sunday Brunch this year, but in my opinion Buffet got many things from the Brunch- King Crab Legs, Oysters, Lobsters.... We had Dinner at sushi table 2 times and Chef Juan Carlos did gorgeous plates for us ( sorry, don't remember other Chefs name). Just go with their recomandations- it outstanding. Parks were not as busy as we remember them from last years, which is good thing and some attractions were closed ( for safety reasons). All the time we fell very safe and glad I didn't cancel our trip. Thank you HOTEL XCARET and we will see you next year again!!!!
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Date of stay: September 2020Trip type: Travelled with family
18 Helpful votes
Response from J Ducoing, Propietario at Hotel Xcaret México
Responded 1 Oct 2020
Dear zapadwest, First and foremost, we would like to express how grateful we are for your preference for a third time in a row. Knowing that you chose us to spend your annual getaway with us is very encouraging, as we work diligently to provide warm service and experiences like no other destination, to guarantee our guests feel like this is their home away from home. Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay through Rolando's service. We will make sure to recognize is efforts on your behalf. We will share your delightful words as well with our culinary team, whom I'm sure will be thrilled by your praises. All in all, we appreciate the time you invested in sharing such thoughtful words, and we can't wait to have you back for the 4th time! We are convinced we will continue to cater to all your needs and preferences. Warm regards, Jorge Ducoing Managing Director Hotel Xcaret México
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Anthony Texidor wrote a review 19 Sep
2 contributions
Francisco receptionist Gabriel receptionist Ernesto concierge I had a great stay at xcaret hotel the food,drinks hospitality was amazing everything is very clean and sanitized the rooms I are breathtaking & clean also very puntual with the transportation very helpful & professional people highly recommend speaking to !! Wouldn’t regret it
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Date of stay: September 2021Trip type: Travelled as a couple
MXNMike wrote a review 18 Sep
1 contribution
From day 1 to your last day, you will enjoy your vacations, hotel and parks staff are always there for you, in your room you will have everything, you just need to bring your clothing and that's it, our Personal staff Jesus Azarraga and Magaly Garcia, they did all what it was on their hands to keep us Happy and pleased.
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Date of stay: September 2021
Katy C wrote a review 18 Sep
3 contributions1 helpful vote
I returned last week from my fifth stay in Casa Fuego, and it was great as usual. The rooftop bar is my favorite spot in the resort because of the great employees and level of service there. They are always doing something special, like a morning and afternoon snack, special drinks, and cool towels, which were especially welcome due to the heat and humidity at this time of year. At the Fuego rooftop I want to thank waiter Armando, and pool concierges Moises and Erick, for being very attentive to any needs, chef Anahí for making me castacán tacos, bartenders Eder and Irving for making sure my drink was never empty, and DJ Jhonas for playing great tunes, being receptive to requests, and being a really fun guy to hang out with. I particularly want to recognize the outstanding service of Fuego rooftop waiter Bere – she made my entire trip more fun than I could have imagined, and it was great talking with her on the rooftop every day. She is very knowledgeable about the natural ecosystem of the area, and I learned a lot about many aspects of it from her. In the Fuego restaurant, waiters Francisco, Jesus, and Isreal were very attentive and fun to talk to. Get the Berliner donut, they are fantastic! At the Trajinera pool area you will get great service from waiter Diego, and pool concierges Betty and Reno. My butlers, Penelope and Daniel were awesome, and helped me with a variety of different things. I can’t wait to return soon!
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Date of stay: September 2021
1 Helpful vote
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Hotel Xcaret México
Which popular attractions are close to Hotel Xcaret México?
Nearby attractions include Xcaret (1.1 km), Quinta Avenida (6.1 km), and Cenote Chaak Tun (7.6 km).
What are some of the property amenities at Hotel Xcaret México?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hotel Xcaret México?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Xcaret México?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Hotel Xcaret México?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hotel Xcaret México?
Conveniently located restaurants include Ferron's Jerk Chicken, Mu. Burgerhouse 10 Av, and The Traveler's Table.
Are there opportunities to exercise at Hotel Xcaret México?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Xcaret México have an airport shuttle?
Yes, Hotel Xcaret México offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Xcaret México?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Xcaret México offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Xcaret México?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Portuguese.