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Royal Hideaway Playacar

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Traveller (4706)
Pool & Beach (1246)
Dining (712)
Ratings and reviews
Certificate of Excellence
  • Excellent75%
  • Very good17%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“las ventanas”(442 reviews)
“the grill”(660 reviews)
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What's included
Free Wifi
Free Parking
Free Breakfast
Air Conditioning
Beachfront
Pool
4 Star Hotel
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 11 villas with private concierge are spread throughout...
Offers from Royal Hideaway Playacar
Special Offer: Up to 50% - Caribean
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Location and contact
Lote Hotelero No. 6 Fracc. | Playacar, Playa del Carmen 77710, Mexico
Hotel website
18.9 km to Cozumel Airport
117 restaurants are within a 2 km radius
4.5 km from Xcaret Park
View nearby attractions and restaurants
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Rooms
6 Aug7 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,178)
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4,434 results
Traveller rating
3,215
787
259
113
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3,215
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1 - 5 of 4,434 reviews
Reviewed today via mobile

Concierge from villa 21 was never there. Had to go complain to reception after 4 times of attempting to flag him down. It was ridiculous. Did not even bother providing us with the entrainment schedule. Major thumbs down. ***STAY AWAY FROM VILLA 21 NO VIEWS....More

Thank princhula1
Hotel's Favourite
Reviewed 4 weeks ago

We had booked for the hotel next door allegro playacar but on arrival they said they had upgraded us for 2 nights to this hotel next door. We had a quick shufty round the allegro next day and well there was really no contest. Well...More

5  Thank mooshkin
Response from Community M, Gerente at Royal Hideaway PlayacarResponded 4 weeks ago

Dear Mooshkin, We first would like to thank you for making our hotel your preferred choice for your holidays in Playa del Carmen. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I...More

Reviewed yesterday

My husband and I were there from 7/7-7/10 . We had a relaxing time and enjoyed great food and drinks. The only things that we didn’t like were the are concierge in villa 21 was never there. And every time I tried calling he or...More

Review collected in partnership with Barcelo Hotels & Resorts
1  Thank Karen V
Reviewed yesterday

Such a perfect stay in Mexico playa del Carmen. The staff are superb, the food is exceptional. It all exceeded our expectations and hope to come back in the future. I have nothing to say negatively about the hotel. Truly amazingMore

Review collected in partnership with Barcelo Hotels & Resorts
Thank Lara D
Response from Community M, Gerente at Royal Hideaway PlayacarResponded today

Dear Mrs. Lara, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of...More

Reviewed yesterday

Overall, our stay at the Royal Hideaway was great. The service, in particular, was outstanding. The staff were all very friendly and they even cleaned our room twice a day. The food quality was good, but I wished they had more typical Mexican cuisine/ flavors....More

Review collected in partnership with Barcelo Hotels & Resorts
Thank jespin0sa
Response from Community M, Gerente at Royal Hideaway PlayacarResponded yesterday

Dear Mr. Espinosa, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of...More

View more reviews
About
Description
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The ...More Leading Hotels of the World. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in pampering and body treatments. Personalzied service and attention to detail set this resort a world apart. Less
Hotel class
Contact Information
Hotel class
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Onsen
,
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel Amenities
HOTEL FEATURES
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Spa
Breakfast included
Adult pool
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Tennis Court
Wheelchair Access
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Romantic
,
Onsen
,
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Onsen
,
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Contact Information
Hotel class
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Onsen
,
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (4706)
Pool & Beach (1246)
Dining (712)
Room & Suite (654)
Amenities (35)
Family and Play Areas (21)
Business Centre & Event Rooms (10)
Questions & Answers
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Room Tips
"Be sure to ask what floor you're on...no elevators"
Read review
"Bar Alegria (under the lobby) will sometimes have live music until midnight"
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"We had a room a ways away from the pool, but enjoyed the nice walk every morning. Can't really go wrong..."