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Royal Hideaway Playacar

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Royal Hideaway Playacar
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3,786 Reviews from our TripAdvisor Community

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Fox Point, WI
Reviewed 4 days ago NEW

These last two annual stays have been under the Barcelo flag. I thought since it was our 4th time we might have some clout as to room location and dinner reservations. This was not the case and did not matter at all, though. The dinner reservation model actually causes stress and could be improved. The first few nights it seems...

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Helpful?
2Thank Getawayfans
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Thank you for taking the time out of your busy schedual to write a review in regards to our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World,...

Edmonton, Canada
Reviewed 4 days ago NEW

My husband and I recently decided to try a new resort in the Riviera Mayan. We usually travel to our favorite resort near Tulum but thought this time we would stay in Playa del Carmen. Our travel agent recommended the Royal Hideaway and we weren't disappointed with the decision at all! The resort was beautiful and the service was superior....

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Helpful?
1Thank debi9757
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Thank you very much for writing such a great review in regards to our hotel. I will be sure to show my team your kind words, and I hope to see your return in the near future as one of our loyal guests. Kind Regards

Chicago, Illinois
Reviewed 4 days ago NEW

My boyfriend and I enjoyed a wonderful 4 day vacation at the Royal Hideaway until our last night when my phone, credit card, id and cash were stolen and there was little to no help or followup from any staff member. A very surprising reaction considering the money my boyfriend had spent on a high end resort. Unfortunately, considering the...

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Helpful?
Thank nealcarolinepe
Broomfield, Colorado
Reviewed 4 days ago NEW

This is a wonderful place. Ignore the negative reviews. The grounds are just wonderful. The staff is great. My wife and I thought that the restaurants were just great. The rooms were very clean and spacious.

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Helpful?
Thank Chickory1
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, We greatly appreciate the time you have taken to write such a wonderful review about our resort. It is a pleasure to read a review with such a detailed prospective, for our employees here, and for our future guests to relate to. I will be sure to inform our staff of your kind words, We hope to...

Montreal, Canada
Reviewed 5 days ago NEW

We decided to treat ourselves by going to the Royal Hideaway Playacar and enjoyed every minute of it! From the moment we arrived at the airport to the moment we left, the staff made us feel special. A private van brought us to the hotel were we were greeted with sparkling wine and a more than welcome warm towel. No...

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Helpful?
1Thank Sakina B
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Valued Guest, Thank you for sharing this review! Truly, hearing from a guest as taken with our resort as yourself is a gift, and I will be sure to show our team your kind words. Should you plan another trip of luxury and leisure, we hope you will keep our resort in mind. We would be thrilled to serve you...

Denver
Reviewed 5 days ago NEW

Stayed 9 days starting Super bowl Sunday. Check in was smooth, and our room was ready. The resort is on the small side which made for a nice relaxing time. There are no elevators and some of the villas are 3 story. The pool staff were amazing! Ceaser, John & David went over and above to make us feel at...

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Helpful?
1Thank tommS1543RA
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, We are over-joyed hearing about your fantastic stay here at The Royal Hideaway, and very much appreciate your valuable feedback. You and your family are welcome back here anytime, it will always be your home from home! I will be sure to show our team your kind words and we hope you give us the opportunity to...

Tallahassee, FL
Reviewed 5 days ago NEW

I've waited a bit before writing this review, as I wanted to trip to settle in. There were definite positives and negatives about the Royal Hideaway. The hotel was mostly finished with their remodeling, but they were experiencing issues with some of them (like the ceiling in our bathroom leaking from a clogged AC drain line, which they addressed immediately....

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Helpful?
2Thank Tallahassee-Bob
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Valued Guest, Thank you for sharing this review! Truly, hearing from a guest as taken with our resort as yourself is a gift, and I will be sure to show our team your kind words. Should you plan another trip of luxury and leisure, we hope you will keep our resort in mind. We would be thrilled to serve you...

Toronto, Canada
Reviewed 6 days ago NEWvia mobile

We visited the Royal Hideaway the first full week of February, arriving Super-bowl Sunday. Check in was smooth and lovely and our room was ready upon arrival (we arrived at 3pm). The resort is on the smaller side, so walking from the entrance to the beach is rather short. We were placed in a room closest to the beach as...

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Helpful?
1Thank MCLovestotravel
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Thank you for your comments. Your appreciation about our service and our staff is the best reward for us. I look forward to sharing your comments with the staff at the hotel. My best regards

St. Louis, Mo
Reviewed 1 week ago NEW

We stayed at the Royal Hideaway for a week (Feb 5) with 3 other couples. This resort is really beautiful, the grounds, pools, and beach are fabulous. We had a wonderful time and enjoyed our stay, it was a great fit for us. The resort has a relaxing atmosphere but it was never boring. We met lots of lovely people...

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Helpful?
1Thank trvlover_9
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear valued guest, The team at the Royal Hideaway work extremely hard to provide a consistently high standard of service for our guest and this is rewarded by comments such as yours. We do look forward to your next visit and to allow us once again the honor of looking after you during your vacation with us at the Royal...

Michigan
Reviewed 1 week ago

My wife and I are experienced travelers to the Caribbean. In addition to several cruises, we have stayed on Cozumel (Presidente Inter-Continental), in Playa Del Carmen (3 times at "The Royal") and in the Dominican Republic (Iberostar Grand Hotel Bravaro). We always include TripAdviser reviews in our vacation decision, so it is our turn to contribute. ARRIVAL/DEPARTURE: After a 75...

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6Thank MichiganVisitor
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Thank you for choosing Royal Hideaway on your recent visit to the Riviera Maya. Also, thank you very much for your terrific comments following your stay with us. We appreciate the time you have taken to write such a detailed wonderful review about our resort. It is our job to do everything possible here at the Royal...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,499 - RM3,173 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Barcelo, Hotels.com, BookIt.com, Cheap Tickets, Travelocity and Jetsetter so you can book your Royal Hideaway Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#13 Business Hotel in Playa del Carmen
#14 Top resorts Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#18 Spa Hotel in Playa del Carmen
#20 Luxury Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Royal Hideaway Playacar staff and other travellers.
442 questions
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Questions? Get answers from Royal Hideaway Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take the middle set of buildings number 23, 26, or 27.”
 of 5 bubbles Getawayfans, 20 Feb 2017 | Read review
“A villa close to the pool with ocean view is a great people watching spot!”
 of 5 bubbles debi9757, 20 Feb 2017 | Read review
“very small resort so all the rooms are fairly close the the beach”
 of 5 bubbles tommS1543RA, 19 Feb 2017 | Read review
“The property is long so if the pool and beach are priorities, try to get a villa closer to those areas.”
 of 5 bubbles stevev404, 16 Feb 2017 | Read review
“If you go for a afternoon nap stay away from the pool. 4 pm entertainment at the pool”
 of 5 bubbles pleasantrun81, 9 Feb 2017 | Read review
5 of 5