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Royal Hideaway Playacar

Travellers' Choice award winner
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Royal Hideaway Playacar
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3,742 Reviews from our TripAdvisor Community

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Showing 3,268: English reviews
Longlac
Reviewed 5 days ago NEWvia mobile

Great resort I would recommend it any couple that likes to get away from it all. Not far from 5th ave. bonus. I would return anytime. The beach it very clean, service the best. Rooms large and clean. Food plentiful as is the drinks.'

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Helpful?
4Thank Denis B
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, It is wonderful to read such great feedback in regards to my resort. I appreciate your valuable time you have taken to do so. I will be sure to show my team your kind words, and we hope to see you return in the future! Best Regards

Guatemala City, Guatemala
Reviewed 5 days ago NEW

Away from the noisy hotel in Playacar, this elegant and quiet hotel is a lovely place for adults who wants to enjoy peace, good food, rest, and incredible comfort in their rooms and a great staff willing to help all the time. I´m not a friend of the “all-inclusive” hotels, but the quality of food and wine is very good,...

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Helpful?
4Thank Claudiabaktu
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, We really appreciate your valuable feedback; it is a motivation to us and also a helpful reference for our readers and future guests. I will be sure to show my employees your kind words, and we hope to see you return in the near future, Kind Regards

Playa del Carmen, Mexico
Reviewed 6 days ago NEW

My wife and I just had our second visit to Royal Hideway Playacar. We love this location - great beach, walking distance (or very short cab ride - generally about $6 US plus tip) to Fifth Avenue in Playa Del Carmen. Adults only - relaxing resort. Very good to excellent food. If you are a foodie and willing to spend...

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Helpful?
5Thank Steven C
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, We are over-joyed hearing about your fantastic stay here at The Royal Hideaway, and very much appreciate your valuable feedback. You and your family are welcome back here anytime, it will always be your home from home! I will be sure to show our team your kind words and we hope you give us the opportunity to...

Reviewed 1 week ago via mobile

Oh, how wonderful this hotel was? Well, I can say that the stuff is very friendly and with the willingness to be helpful in any way. The beach is beautiful and the chairs that the hotel offer are amazing. The food ain't Mexican but some of the plates are, and it's good! The room, big and comfortable. The concierge is...

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Helpful?
3Thank Paula A
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Valued Guest, Thank you for sharing this review! Truly, hearing from a guest as taken with our resort as yourself is a gift, and I will be sure to show our team your kind words. Should you plan another trip of luxury and leisure, we hope you will keep our resort in mind. We would be thrilled to serve you...

Swedesboro, NJ
Reviewed 1 week ago

We stayed at the Royal Hideaway for a week in the beginning of December and I was somewhat disappointed. Our first trip to this resort was the December before and we had a fantastic time. We were so impressed with the whole resort that we asked our friends to accompany us in December for our second visit. Unfortunately, this resort...

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Helpful?
10Thank Sun-N-Fun08
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Thank you for your review, we appreciate the time taken to write it. We regret to read your stay with us did not meet your expectation, please receive a sincere apology about all inconveniences caused. Kindly send us an email to guestexperience@mx.occidentalhotels.com to share us your detailed experience. We´re really looking forward to reading back from you...

Reviewed 1 week ago

The property is beautiful and private but service is okay considering that this place is part of the leaders hotels of the world. The food is also okay specially the asia restaurant not good at all. Cleaning staff were not able to provide more soap? mini bar always empty with sodas and beers no a bottle of water to be...

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Helpful?
1Thank Emilio O
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Thank you for your review, we appreciate the time taken to write it. We regret to read your stay with us did not meet your expectation, please receive a sincere apology about all inconveniences caused. Kindly send us an email to guestexperience@mx.occidentalhotels.com to share us your detailed experience. We´re really looking forward to reading back from you...

Reviewed 1 week ago via mobile

This place is a scam. Stayed here at the Royal Hideaway Playacar in Mexico for my honeymoon. We paid through our credit card and the hotel charged us twice for our stay without informing us. It just so happened that we went through our online bank statement and saw that they had done that.(for a 5 star hotel, they should...

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Helpful?
10Thank Saima A
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience regarding your recent holiday with us. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Best Regards

Reviewed 1 week ago

We stayed at the Royal Hideaway for 5 days at the end of December. First of all I have to say that the property, the buildings and the staff are really great. When walking along the beach you realize that this is by far the nicest hotel around. The food in all the restaurants was delicious. POOL: There are two...

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Helpful?
5Thank julienm345
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear guest, Thank you for taking the time to do this review. Your feedback is essential in our effort to improve our service standards. Please accept our sincerest apologies for the inconveniences you mentioned and about your perception from our resort. We really hope you can give us another opportunity to show you this is not the kind of service...

Brighton, United Kingdom
Reviewed 1 week ago via mobile

Check in was swift. Great after a 10 hour flight. We had pre reserved dinner for this evening at The Grill which was noted at check in. A bit surprised then that we were not told that it was in fact closed?! Spices restaurant upstairs from the Grill offered us a table. Service and food were good.

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Helpful?
2Thank KaRonnie
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Thank you for your review, we appreciate the time taken to write it. We regret to read your stay with us did not meet your expectation, please receive a sincere apology about all inconveniences caused. Kindly send us an email to guestexperience@mx.occidentalhotels.com to share us your detailed experience. We´re really looking forward to reading back from you...

Vancouver, Canada
Reviewed 2 weeks ago via mobile

This has to be the most amazing beach. Loved the location , rooms were nice but the ocean and sand best ever . Food good but not great. We chose this because it was recommended by our travel agency. We weren't disappointed. Swam daily in the beautiful ocean , sat at the pool and the staff was great. I would...

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Helpful?
5Thank Bev C
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this review

Dear Valued Guest, Your appreciation about our service and our staff is the best reward for us, the team at the Royal Hideaway work very hard to exceed your expectations, to provide the high level of service we are well known for and we are very proud of what this resort represents, comments such as yours are very motivating for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,593 - RM2,963 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#13 Business Hotel in Playa del Carmen
#14 Top resorts Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#18 Spa Hotel in Playa del Carmen
#20 Luxury Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Royal Hideaway Playacar staff and other travellers.
406 questions
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Questions? Get answers from Royal Hideaway Playacar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Las Amapolas is a good building”
 of 5 bubbles Claudiabaktu, 17 Jan 2017 | Read review
“Ask for a room near to the beach”
 of 5 bubbles Alison4444, 1 Jan 2017 | Read review
“Water view buildings are quieter and close to the pool and bar/restaurnts”
 of 5 bubbles PumperMe, 29 Dec 2016 | Read review
“Buiding 24 is closest to the beach and infinity pool. Ask for a renovated room.”
 of 5 bubbles MTD-Travel-Reviewer, 18 Dec 2016 | Read review
“Be sure to bring appropriate attire for dinner reservations - check with resort for details.”
 of 5 bubbles 270bonniec, 13 Dec 2016 | Read review
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