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Royal Hideaway Playacar

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Royal Hideaway Playacar
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3,859 Reviews from our TripAdvisor Community

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Showing 3,376: English reviews
montreal
Reviewed 17 December 2013

Everything was perfect! If you search a very quiet place for couple , this place is yours! Beach , food , service was perfect! The royal is close to playa del Carmen , and you have a small market Shop near to the hotel! But if you Liked watched some shows, forget it!

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1Thank patsygym
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Patsygym, We are very happy to hear that you had such a pleasant stay and that our staffing provided to you an excellent service during your stay. We are thrilled that you found your visit so enjoyable. Until next time

Ontario, California
Reviewed 17 December 2013

Note: my rating is based on my overall experience. Not being a first-timer to Mexico – we’ve favoured one particular resort – we thought we’d throw caution to the wind a try somewhere new. Somewhere that our friends have talked about for a long time; somewhere that they’ve been more than a dozen times; somewhere they couldn’t dream of ever...

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7Thank gidgetp
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Gidgetp, On behalf of Royal Hideaway Staff, we may thank you for giving us your observations and valued feedback. We appreciate your kind words pertaining our rooms, food, beverages, and service at our Restaurants. We sincerely regret that we have not met your expectations so far, especially with service provided since your arrival. We have reviewed this with our...

Madison, Wisconsin
Reviewed 17 December 2013

My wife and I went to RHP for our honeymoon and had an absolutely wonderful time. We arrived at an off-peak time and had no issues getting dinner reservations at our desired times, and never waited in line for anything. I have a severe food allergy, and our personal concierge made sure that every server I had all week knew...

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1Thank laserrobottime
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear laserrobottime, Thank you for spending your honeymoon with us on Royal Hideaway. We are glad you found everything to be perfect for your stay and for your special occasions. We do hope to see you again in the near future. Thank you also for your compliments for our staff. We will be sure to share your kind words with...

Reviewed 17 December 2013

Being you are reading this review you must be considering where to stay in Playa. My girlfriend (hopefully in the future she will accept my proposal) and I stayed 6 nights November of 2013. I haven't stayed in Hawaii, she has and said "I'd be disappointed in Hawaii after staying at The Royal Hideaway." Since 1994 I've stayed in several...

Review collected in partnership with this hotel
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3Thank Paso Robles Vac... R
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Paso Robles Vac... R, Thank you for send us your review, how wonderful to hear that you were treated like royalty during your visit at Royal Hideaway. It is really pleasing to hear that each and every member of staff were extremely helpful and polite. Our rooms are delightful and comfortable. We do hope that we will have the...

Charlotte, North Carolina, United States
Reviewed 17 December 2013

My husband and I had a wonderful trip to Mexico. Overall, this resort is a great value with excellent service. I am in agreement with the most recent reviews regarding condition of the rooms, long waits for breakfast, and problems with the concierge. Our main problem was making reservations for dinner. If this is allowed, I would suggest calling the...

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1Thank Kimberly K
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Kimberly K, We’re really pleased that you chose Royal Hideaway as a holiday destination, thank you for your preference. We pride ourselves on our consistent service efforts. Our convenient location and friendly staff are what makes our hotel stand out among the rest. We regret if you encountered any frustration during your stay, but we hope this did not...

Lancaster, Pennsylvania
Reviewed 17 December 2013

First class service, excellent food, quiet adult only resort. The only weak link is the dinner shows. If we go back to the resort, would not waste time going to them. But that is a very minor complaint. The exercise rooms are not open 24 hours which was a little annoying for us but not a big deal either. We...

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Thank Motherbearof3
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Motherbearof3, Thank you for your kind comments regarding your most recent stay in Royal Hideaway.We delighted that you had a pleasant stay with us and glad that you were well looked after. We shared your comments with our team as this will encourage them to keep up the good work. Until next time,

San Jose, California
Reviewed 17 December 2013

Royal Hideaway Playacar is everything the name describes. Royal- Nothing but the best of everything. You name it. Food, Drinks, Service, Architecture. 5*+ nothing is spared. Hideaway- Privacy..very important. Not a commercial feel at all. Very personal and intimate. We fealt right at home. Playacar- Location..the best right in the middle of everything. Very safe...private entrance to playacar makes you...

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1Thank baseovo
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Baseovo, We really appreciate the time you have taken to express your experience. For us it’s an honor to read your review it's motivating to all of our staff to know we excited your expectations making your vacation a memorable experience. Our main goal is to always make our guest feel pampered in the harmony and excellence of our...

Toronto, Canada
Reviewed 17 December 2013

First let me say that my wife and I have travelled extensively throughout the world and have stayed at "true" 5 star properties. The Royal Hideaway may have earned that coveted rating in its inception however has faltered over the years in maintaining its ambience both on the exterior and interior of this property. Check-in: first impressions can make or...

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8Thank Mark C
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Mark C, First of all we would like to thank you for the time that you have invested in sharing your experience of your stay with us and for your thoughtful feedback. We appreciate all of our guests’ comments and suggestions regarding our services and facilities, because that helps us impulse and increase our ambition to achieve top quality...

leicester
Reviewed 16 December 2013

This is a hard review to post as aspects were very good but the biggest problem for our party was the quality of the rooms. Rooms We booked three Luxury Rooms, one with a sea view. The rooms were in a circular three storey block with an open central courtyard which open to the elements. This resulted in every door...

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4Thank tudorfour
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Tudorfour, We truly appreciate your honest and thorough feedback. We are disappointed to hear that your recent stay with us was less than exceptional. Guest satisfaction is of the utmost importance to us here at Royal Hideaway and we apologize for the inconveniences you experienced during your stay. We will be sharing your comments with all of the areas...

Tamworth, United Kingdom
Reviewed 16 December 2013

This hotel has many redeeming features including its size, location,most of the staff, the quality of the food(in the restaurants) and drinks in general.. There are however many irritating niggles which detract from the overall experience. Waiting in line for breakfast for anything up to 45 mins is unacceptable although it forces you to rise early and beat the queue...

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2Thank RON W
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear RON W, Thank you for taking the time to share your review of your recent experience at Royal Hideaway. We always wish for our guests to be completely satisfied and comfortable in our property, and we do apologize for your disappointment due any inconvenient you encountered during your stay. We shared your comments with our management, for us the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,498 - RM2,867 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#12 Green Hotel in Playa del Carmen
#16 Top resorts Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#20 Spa Hotel in Playa del Carmen
#22 On the Beach Hotel in Playa del Carmen
#22 Luxury Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Royal Hideaway Playacar staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the center of the hotel have better views as the ones facing the back of the property are not that appealing.”
 of 5 bubbles triathletecece, 22 Mar 2017 | Read review
“villa 23, close to the beach and pool. very quiet”
 of 5 bubbles lorenao502, 22 Mar 2017 | Read review
“They are set up like villas with 20 rooms in each villa, quite quiet.”
 of 5 bubbles 513Bubbles, 17 Mar 2017 | Read review
“We were upgraded to a special suite above the spa, perfect!!!”
 of 5 bubbles 508jc, 17 Mar 2017 | Read review
“Villa #27 second floor”
 of 5 bubbles 475eliseg, 15 Mar 2017 | Read review
5 of 5