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Sandos Playacar Beach Resort

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Sandos Playacar Beach Resort
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11,591 Reviews from our TripAdvisor Community

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Showing 6,177: English reviews
Dallas, Texas
Reviewed yesterday NEW

Great property in an excellent location near Playa del Carmen. Nice restaurants with more under construction, reliable tram to get around property, if you don't want to walk. Nighttime shows were good. We will be back!

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Helpful?
Thank Marvilyn L
Denver, Colorado
Reviewed 2 days ago NEW

While this resort is big and has a gorgeous beach, lots of activities, great bar and restaurant staff, luscious green walking paths, the Sandos Playacar barely meets a 3 star rating and is run down. It needs both a major renovation in many sections and needs a whole new approach to how they address customer service. While all the staff...

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1Thank Gina8888
Glastonbury, Connecticut
Reviewed 4 days ago NEW

In January 2016 we visited the Sandos Eco Caracol and I wrote a review comparing that resort with the Iberostar Tucan titled “A Tale of Two Resorts.” We returned to the Sandos Caracol for the first week of our January 2017 vacation and enjoyed a second week at the Sandos Playacar. Playacar is a gated resort community adjacent to and...

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4Thank skjh2015
Reviewed 4 days ago NEWvia mobile

My family and I loved Jimmy, he took us on a beautiful bike ride into the city and was extremely friendly and accommodating. He told us to ask any questions we like and seemed passionate about his job. Jessica was awesome as well. She was full of energy and always encouraged people to have fun around the resort.

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Helpful?
Thank Ashley6666
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review

Dear guest, We apreciate it very much the fact that you took your time to write us this amazing review of our hotel. We apreciate the fact that you highlight two of our staff members has very important to make your vacations incredible. You can be sure that both of them will receive praising for their hard work and dedication....

Brampton, Canada
Reviewed 5 days ago NEW

My husband, two kids (ages 11 & 7) and myself just returned last night from our 5 night 6 day vacation at Sandos Playacar Beach Resort and I have to say I cant wait to go back. I wish we had of booked a longer stay. Upon arrival we took the shuttle to the hotel and check in was a...

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7Thank ImpressedDonna
Windsor, Canada
Reviewed 6 days ago NEW

This was our fourth visit to Sandos Playacar but this time we stayed in the Select Club since our boys had turned 18. We stayed in a beautiful Master Suite with another room next door for the teens. The Master Suite is a beautiful room for people wanting a romantic getaway, complete with jacuzzi tub for two on the very...

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4Thank rubyq
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review

Dear guest, We apreciate it very much your kind words towards our hotel and, also, our amazing service. We are very happy much for taking time to write about all the wonderful features of our hotel that you have enjoyed during your last stay. Our new italian restaurant has become one of our guests favourite places and we are proud...

Massachusetts
Reviewed 6 days ago NEWvia mobile

When we got there we were upgraded to the adult side vip. The room was really big and next to the pool. The restaurants were amazing and the food delicious, they had so many options of food and let's talk about the drinks they were amazing. What I love the most was the people, they were so nice and made...

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Helpful?
1Thank Estefa213
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review

Dear guest, Thank you very much for taking the time to share your amazing experience at our hotel, Sandos Playacar Beach Resort. It makes us very happy to learn that you had such a great experience and that you were able to experience our vast and delicious food offer, our hilarious entertainment and, of course, our relaxing Spa. We wish...

Reviewed 6 days ago NEWvia mobile

The resort itself is not without it's issues but that's not what this review is about. I'm writing this review about the people who worked there that really stood out and made our stay memorable. Firstly, in the family section the Blue Riviera were two employees who deserve a lot of credit. The bartender Candido Dzib, provided incredible and personal...

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Helpful?
Thank alsoDJ
Sandos_Playacar, Director General at Sandos Playacar Beach Resort, responded to this review

Dear guest, While extending you a warm regard, I would like to deeply and sincerely thank you for sharing your views and comments regarding your recent stay in our hotel. I am glad to know that some members from our staff made a great impression with you for their good work and commitment to providing our customers with the best...

Nelson, British Columbia, Canada
Reviewed 6 days ago NEW

Great spot on a prime peace of beach. Food was standard all inclusive eats. Beach bar was great! Lots to do for the kids and adults alike. The rooms clean...4 star all the way. Actually planning on going back to the area and staying at its sister resort....eco caracol...so we might have to swing by for a beach day!

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Helpful?
1Thank Staci P
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review

Dear guest, Thank you very much for your amazing review of your vacations spent at our hotel. We are very glad to have welcomed you at Sandos Playacar Beach Resort and we look forward for your visit to our sister hotel Sandos Caracol Eco Resort, we are sure that you will have a memorable vacation. Kind regards, Luis Ramirez Hotel...

Ontario, Canada
Reviewed 1 week ago NEW

We just returned from a family wedding held at this resort. Being January we had some rain and overcast days that left the rooms a bit musty but dehumidifiers are available. This resort may be aging but they are diligent in maintaining appearance and services. The staff couldn't be more gracious and helpful, we dined at all the A la...

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Helpful?
Thank normans72
Sandos_Playacar, General Manager at Sandos Playacar Beach Resort, responded to this review

Dear guest, We apreciate it very much that you took your time to share you opinion about our hotel with this travel community. We apreciate the fact that our staff had such a great impact in your vacations and you can be sure that both Maria and Miriam will receive your praises for a job well done. We, also, would...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Concierge
Official Description (provided by the hotel)
Sandos Playacar Beach Resort & Spa is an all-Inclusive hotel in Playa del Carmen with both family and adult sections. We are ideally located on a magnificent white sandy beach in the gated community of Playacar, within walking distance to downtown Playa and Fifth Avenue. Sandos Playacar Beach Resort & Spa is located only forty-five minutes from the Cancun International Airport, and the pier serving ferries to Cozumel is a short distance from our property.Playacar is a private, master-planned community situated on the southern edge of downtown Playa del Carmen. Guests at Sandos Playacar Beach Resort & Spa enjoy this exclusive community’s impressive infrastructure, including an 18-hole golf course designed by Robert Von Hagge, the Xaman-Ha Aviary, pristine biking paths, and Mayan ruins, accessible to the public for hiking.Riviera Maya is a protected region where many remaining artifacts from the fascinating Mayan civilization can be found. Surrounded by Mayan archeological zones, such as those at Tulum, Coba, and Chicen-Itza, this Playa del Carmen hotel successfully preserves a strong sense of Mayan culture onsite, adding an authentic feel and flavor to the vacation experience in Playacar. ... more   less 

Additional Information about Sandos Playacar Beach Resort

Address: Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM917 - RM2,051 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Playacar Beach Resort 3.5*
Number of rooms: 819
Reservation Options:
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Also Known As:
Sandos Playacar Beach Hotel
Hotel Sandos Playacar Beach
Beach Playacar Resort Sandos
Sandos Playacar Resort
Sandos Playa Del Carmen
Gala Resort Playacar
Sandos Gala Playacar
Sandos Playacar Mexico
Sandos Resort
Playacar Sandos
Hotel Style:
#32 Top resorts Hotel in Playa del Carmen
#35 Family Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#55 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Playacar Beach Resort staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a second story with balcony overlooking the pool.”
 of 5 bubbles normans72, 16 Jan 2017 | Read review
“Select Adult Club ist ein muss!”
 of 5 bubbles svenk0, 15 Jan 2017 | Read review
“We stayed at their sister resort, Sandos Caracol Eco Resort”
 of 5 bubbles mhershey, 10 Jan 2017 | Read review
“Ask for bottom floor. The elevator is unreliable. We had issues but all was taken care of with a smile and in a timely manner.”
 of 5 bubbles 686camir, 10 Jan 2017 | Read review
“Expensive ocean views are dated, smaller rooms. Best bang for buck:Riviera sec only 5 min nice walk to beach. Unsure of Haciendas or Adult”
 of 5 bubbles seabelle27, 9 Jan 2017 | Read review
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