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Sandos Playacar Beach Resort

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11,313 Reviews from our TripAdvisor Community

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There are newer reviews for Sandos Playacar Beach Resort
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Showing 6,070: English reviews
Marana, Arizona
Reviewed 5 February 2011

I was drugged with alcohol and high pressure sold to buy a time share. We spent over 5 hours in their grilling/high pressure sales. W bought in 2008 and have never had satisfaction with our time share, some $20,000USD spend and a lot of unfulfilled promises. We have asked and complained for a refund, - NO WAY. I told them...

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Helpful?
6Thank DrRonBeach
RoyalElite, Royal Elite Web Relations at Sandos Playacar Beach Resort, responded to this review

Good day. We are deeply sorry that you felt pressured while acquiring your Vacation Club program. However, our Customer Service team is willing to help you with any issue you can have. Maintenance Fees are charged automically if you have set this up with our Finance department. Our Quality Control team is following up on every case that had requested...

Brisbane, Australia
Reviewed 4 February 2011

We stayed for the week in what could have been a nice enough hotel if you want an American experience in Mexico. Problem was on returning to our hotel room one evening we discovered a range of items missing for our room including an Iphone, Camera and money. Stolen from out of our closed bags. Our room had been robbed....

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5Thank Lumpy_01
Kingston, Canada
Reviewed 4 February 2011

This was our 4th visit to Sandos and it did not disappoint. I don't think the atmosphere and friendliness of the staff can ever be duplicated in another hotel. We have stayed in different places in Mexico and none of them can compare to Sandos. The a-la- carte restaurants are amazing and it was so good to go back to...

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2Thank dougnjules
Toronto, Canada
Reviewed 3 February 2011

I enjoyed my time at this resort although it was quite spaced out. The spa was one of the best. Beach was lovely but a bit rocky. Enjoyed my stay.

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Thank TheAmandaBlain
Minneapolis, Minnesota
Reviewed 3 February 2011

I got a good deal to stay there for 5 nights. I pre-paid the hotel and the agreement was that I would have to participate in a 90 minute timeshare presentation. I participated in a 150 minute presentation and upon check-out, I showed my validated slip (that proved I had participated) but the hotel employee stated that I owed $1380....

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7Thank CathyLynn_11
RoyalElite, Royal Elite Web Relations at Sandos Playacar Beach Resort, responded to this review

Good day. We are really sorry that you had to experience this unfortunate situation. However, Sandos and Royal Elite had to charge you for your stay since the travel agency that brought you to our hotel never paid for your stay. Without the payment from your travel agency, we could have charged you full rack price. We decided not to...

Toronto
Reviewed 2 February 2011

Chose this resort because of price, beach and location. It is in the gated community of Playacar 45 mins walk to town of Playa del carmen or $5 or 50 pesos by taxi It is at the end the hotel strip so is is quiet and you can walk the wide beach in solitude at the other end of the...

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1Thank happi2Toronto
Copenhagen
Reviewed 2 February 2011

We have travelled all inclusive resorts all over the Caribien for about a decade, and found that Sandos stood out on both positive and negative accounts. A quick background: We travel me and my wife, my inlaws and our three kids aged 1, 1 and 3. Last year we encountered several rainy days in Dominican Republic, so this year we...

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Thank Speximule
Boston, Massachusetts
Reviewed 2 February 2011

They aggressively approached us everyday to do a time sharing tour and receive a free week in their hotel for next time. We finally agreed. After 2 hours of tour and sales gimmicks we refused to buy anything. I told the sales lady that I could use my friends time sharing with out having to buy one for 20k. The...

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1Thank davidhariri
Dorset
Reviewed 1 February 2011

Having returned only today,,, I would personally go back tomorrow The staff are extremly freindly and courteous, The rooms we had were lovely large bright and clean,, The food was good the only one that we found a letdown was the asian.. The Facilities are good ,,

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Thank scanny2002
minneapolis
Reviewed 1 February 2011

We are Royal Elite members and love our resort! Last year we came as a couple and this year we brought kids and family along, so it was an entirely different experience. Both were WONDERFUL! My favorite parts about this resort: The kids club was spectacular!! I was so very impressed with all the different languages they spoke and how...

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Thank sissyg

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Sandos Playacar Beach Resort & Spa is an all-Inclusive hotel in Playa del Carmen with both family and adult sections. We are ideally located on a magnificent white sandy beach in the gated community of Playacar, within walking distance to downtown Playa and Fifth Avenue. Sandos Playacar Beach Resort & Spa is located only forty-five minutes from the Cancun International Airport, and the pier serving ferries to Cozumel is a short distance from our property.Playacar is a private, master-planned community situated on the southern edge of downtown Playa del Carmen. Guests at Sandos Playacar Beach Resort & Spa enjoy this exclusive community’s impressive infrastructure, including an 18-hole golf course designed by Robert Von Hagge, the Xaman-Ha Aviary, pristine biking paths, and Mayan ruins, accessible to the public for hiking.Riviera Maya is a protected region where many remaining artifacts from the fascinating Mayan civilization can be found. Surrounded by Mayan archeological zones, such as those at Tulum, Coba, and Chicen-Itza, this Playa del Carmen hotel successfully preserves a strong sense of Mayan culture onsite, adding an authentic feel and flavor to the vacation experience in Playacar. ... more   less 

Additional Information about Sandos Playacar Beach Resort

Address: Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM966 - RM2,319 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Playacar Beach Resort 4*
Number of rooms: 819
Reservation Options:
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Also Known As:
Sandos Playacar Beach Hotel
Hotel Sandos Playacar Beach
Beach Playacar Resort Sandos
Sandos Playacar Resort
Sandos Playa Del Carmen
Gala Resort Playacar
Sandos Gala Playacar
Sandos Playacar Mexico
Sandos Resort
Playacar Sandos
Hotel Style:
#30 Top resorts Hotel in Playa del Carmen
#35 Family Hotel in Playa del Carmen
#38 Luxury Hotel in Playa del Carmen
#41 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#55 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Playacar Beach Resort staff and other travellers.
1,153 questions
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Questions? Get answers from Sandos Playacar Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely request rooms closer to the beach.”
 of 5 bubbles jessicamF1338PU, 6 Dec 2016 | Read review
“We had a pool view and it was great”
 of 5 bubbles Rockyreward, 6 Dec 2016 | Read review
“If you want an ocean view don't stay in the Junior Suite.”
 of 5 bubbles 347raquelh, 4 Dec 2016 | Read review
“The beach front rooms need an upgrade but loved being close to the beach and all activities.”
 of 5 bubbles ZumbawithGloria, 4 Dec 2016 | Read review
“Riviera Junior Suite Select Club Adults only corner room lobby/pool side view. Nice room and good features. Very comfortable beds.”
 of 5 bubbles sabalas2016, 2 Dec 2016 | Read review
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