We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Allegro Playacar

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Allegro Playacar
Allegro Playacar
Panoramas (5)
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,324 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Allegro Playacar
See the most recent reviews
Showing 2,468: English reviews
Reviewed 24 November 2011

We just arrived home from spending a week this Hotel Nov.15-22. To begin with this is one of the oldest hotel resorts in the area,so we were not expecting a 5 star resort. That being said let me do this in point form. 1. Check out is 12 noon, Check in is 3pm, our party of 8 arrived at aprox.7pm...

 Report
Helpful?
3Thank wpgbob
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear Wpgbob, I would like to apologize for the inconveniences you experienced during your stay at Allegro Playacar. We are very sorry that you did not enjoy your vacation with us. I’m very sorry to hear that you had to wait for your rooms upon check in; it is not common practice for us to send our guests to other...

Reviewed 15 November 2011

This was our second time to the Allegro Playacar and without a doubt we would go again. We have stayed at 5 star resorts just a few minutes up the beach and at the end of the day it was the same beach here as a few resorts up. We spend enough time in our room to sleep so the...

 Report
Helpful?
11Thank BarbFry
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear BarbFry We would like to thank you for once again choosing Allegro Playacar for your vacation! Thank you for the comments you made of our housekeeping staff; they work hard every day to keep our rooms clean and they love to surprise guests with a little detail in the guest rooms. I’m very sorry for the inconveniences you had...

coquitlam, british columbia
Reviewed 13 November 2011

Just got back and have a lot to tell you about this place. You should know some things about Mexico before you go. Mexican time is slow- don't go expecting anything to be on time. In fact don't go with any expectations and you will enjoy your holiday so much more. Also, it's a 3rd world country and there is...

 Report
Helpful?
9Thank tromponya
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

First at all, thank you for choosing Allegro Playacar, for us it was a pleasure to host your recent vacations in Mexico. We appreciate the positive comments you made about our food, as you mentioned we try to have something for everyone and a wide variety in our buffets. Also, thank you for the comments about Mr. Neri Bernabe. We...

Vancouver, Canada
Reviewed 10 November 2011

My wife and I went here along with another couple in April 2011. At the time, it was one of the cheapest all-inclusives in the Riviera Maya. When we arrived, we weren't sure if we were in the right place. The lobby and entrance was small, looked run-down and nobody greeted us. We went to the main desk, and dealt...

 Report
Helpful?
4Thank danimaltron
Moncton, Canada
Reviewed 10 November 2011

We went here with our Daughter, Son-in-law and 2 grandsons. The resort grounds were very well kept. The rooms were clean (starting to get a little tired looking) and respectable. At check-in we were offered an upgrade to the Occidental Grand Xcaret. We had stayed at the Xcaret a few years ago and loved it; however there isn't a beach...

 Report
Helpful?
1Thank Carlyn3
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear Carlyn3 Thank you for choosing Allegro Playacar for your recent vacations. It is a pleasure to hear that we made your stay as memorable as you deserve. Thank you also for the good comments you made about the cleanliness of the rooms, our beach and also our sister hotel Occidental Grand Xcaret. I would like to mention that we...

wisconsin
Reviewed 1 November 2011

We stayed at the Playacar from Oct. 22-26 when we were moved to their sister resort Xcaret for safety reasons due to hurricane warning. This was all handled well and proffesionally. There are no complaints in this area. Safety was their no. 1 concern. Now onto the Allegro Playacar review. We stayed here 9 years ago and my has it...

 Report
Helpful?
3Thank lynWisconsin
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear lynWisconsin Thank your for taking the time to write this review. I sincerely apologize for the inconveniences you experienced during your stay. Our goal is to provide the best vacation experience to all of our guests, and it seems we fell short on this during your stay. I’m very concerned about the issues you experienced in your room. Usually...

Langley City, Canada
Reviewed 30 October 2011

We were a bit nervous after reading some of the reviews because this was going to be our 25th wedding anniversary vacation. We had an excellent time. The food, service, entertainment, and the room was very nice. We highly recommend paying the extra fee for the romantic dinner on the beach. A memory that we will never forget. First Club...

 Report
Helpful?
2Thank K F
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear KF We appreciate the positive comments you made about our food, the service, entertainment and the rooms. The feedback we receive helps us to improve and, in this case, motivates our team to continue keep working hard to ensure that all of our guests have experience like yours! I will be sure to share your review with the entire...

Chicago, Illinois
Reviewed 25 October 2011

There are about 20 resorts in the Playacar community and my wife and I like to take a strol to town after morning breakfest. This is the only property that has a salesman, but this person is a total non profesional. after countless times (in a week) of telling this person thay we where not inrtested in visiting his property,...

 Report
Helpful?
4Thank Hugo H
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Thank you for letting us know about the negative experience you had with the Vacation Club when you walked by our resort. Please know that this behavior is inappropriate and unacceptable, and we do not condone this at Allegro Playacar. I would will speak to the Vacation Club executive board in order to prevent this situation from happening to other...

Sydney, Australia
Reviewed 24 October 2011

Room: Room 5803 - Upgraded first floor "ocean front" room We paid for an upgraded room, which was to include an ocean view, a DVD player and a stereo. ($25 per day, normally $35 per day but since we went from a king to a 2 double the price was reduced.) Good points: - Got a bottle of water every...

 Report
Helpful?
1Thank Earthling911
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear earthling911 We are very sorry for the inconveniences you experienced during your stay at Allegro Playacar. Guest satisfaction is our top priority and it appears that we fell short on this during your stay. Regarding your comment about the upgrade you had into a Superior Premium room, please know that, unfortunately, no specific rooms can be confirmed in advance,...

Toronto, Canada
Reviewed 24 October 2011

We just came back from Allegro Playa Car from an amazing vacation. It rained nonstop for a few days, but later on it was sunny and nice. This resort has very basic rooms. It has a perfect location as it is very near Playa del Carmen. The gardens are well kept and the beach is spectacular. All the areas are...

 Report
Helpful?
2Thank Amololatino

4,882 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (4544)
Viewed
Room/Suite (497)
Viewed
Pool/Beach Area (1163)
Viewed
View from Room (173)
Viewed
Dining (227)
Viewed
Hotel & Grounds (617)
Viewed
Family/Play Areas (49)
Viewed
Bathroom (82)
Viewed
Business Centre/Function Rooms (10)
Viewed
Other (1726)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (318)
Viewed
Amenities (84)
Viewed
Beach (20)
Viewed
Pool (39)
Viewed
Dining (36)
Viewed
Superior Premium Room (41)
Viewed
Superior Room (39)
Viewed
The Hotel (59)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (20)
Viewed
Hotel & Grounds (2)
Viewed
Pool/Beach Area (9)
Viewed
Room/Suite (4)
Viewed
Dining (3)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
2.6 km away
Magic Blue Hotel
Magic Blue Hotel
#45 of 212 in Playa del Carmen
582 reviews
4.1 km away
The Reef Coco Beach
The Reef Coco Beach
#102 of 212 in Playa del Carmen
3,372 reviews
0.2 km away
Viva Wyndham Azteca
Viva Wyndham Azteca
#67 of 212 in Playa del Carmen
3,483 reviews
Show Prices
Show Prices
Show Prices
36.0 km away
Grand Oasis Tulum
Grand Oasis Tulum
#16 of 23 in Akumal
1,637 reviews
20.9 km away
Barcelo Maya Tropical
Barcelo Maya Tropical
#5 of 17 in Puerto Aventuras
4,079 reviews
22.2 km away
Bel Air Collection Xpu Ha Riviera Maya
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting

Additional Information about Allegro Playacar

Address: Lote Hotelero No. 7 | Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM646 - RM1,698 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Playacar 3.5*
Number of rooms: 286
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Barcelo, Orbitz, Expedia, Hotels.com and Travelocity so you can book your Allegro Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Occidental Allegro Playacar Hotel Playa Del Carmen
Allegro Playacar Occidental
Playacar Resort
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playa Del Carmen
Allegro Playacar Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#48 Top resorts Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#60 On the Beach Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Allegro Playacar staff and other travellers.
662 questions
Ask a question

See all questions (662)

Questions? Get answers from Allegro Playacar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms closest to the pool are the nicest. i would avoid rooms by the stage up front. they are noisy.”
 of 5 bubbles phylliss351, 18 Feb 2017 | Read review
“Lower numbers are close to night time entertainment. Higher numbers close to beach, pools and quiet evenings”
 of 5 bubbles mccollins33, 17 Feb 2017 | Read review
“The rooms are perfect.”
 of 5 bubbles louisf363, 17 Feb 2017 | Read review
“Pay extra to use First Club, it is a good upgrade and provides lots of perks, including the only hot tub on the property. Most of the facility is recently remodeled and the rest is in the process. Good value here.”
 of 5 bubbles 853jons, 14 Feb 2017 | Read review
“If you wish to sleep before 11pm stay away from the 10, 11 and 12 buildings”
 of 5 bubbles rafaelgU3752DJ, 10 Feb 2017 | Read review
5 of 5