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Allegro Playacar

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Allegro Playacar
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4,392 Reviews from our TripAdvisor Community

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Showing 2,497: English reviews
Chandler
Reviewed 19 October 2011

We read so many negative reviews that when we arrived we asked if we could upgrade to another hotel -- we could not, so we made the best of it. After getting a bit better room, we discovered that most of the reviews were way off and Occidental Allegro is really nice resort. Keep in mind, we aren't comparing it...

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6Thank Terry2006
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear Terry2006 First at all I would like to thank you for choosing Allegro Playacar for your recent vacations. We appreciate the positive comments you made about our food, the location of the resort, our staff and the service provided during your stay. The feedback we receive helps us to improve and, in this case, motivates our team to continue...

Vancouver, Canada
Reviewed 18 October 2011

We all got sick from the food or the drinks (and yes, we were careful not to drink tap water). The room was clean and older, rustic, but acceptable as it was close to the ocean, pool and was a rustic but nice atmosphere. The beds were thin and awfully hard, but the decorations each day with fresh flowers and...

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8Thank Tracie V
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear Tracie V, We are concerned by your review. For us guest satisfaction is the most important goal and we regret that we could not achieve this with you. I'm very surprised by the incident you mention about the theft from your room. The safe deposit box can only be opened with the password our guests enter by themselves or...

Swift Current
Reviewed 15 October 2011

My wife and I took another couple with us to allegro occidental in march of 2011. We had a great experience and can't believe how negative the comments are. While we were there we didn't have a single problem. Great rooms, no problem with a/c, food was great, staff was excellent, and we met great people. The pool bar was...

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4Thank Curt1_11
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear Curt1_11 Thank you for choosing Allegro Playacar for your recent vacation. We are glad to hear that you enjoyed your time with us and we truly appreciate the comments you made about our rooms, the food, our staff and our services. The feedback we receive helps us to improve and, in this case, motivates our team to continue keep...

Ontario
Reviewed 14 October 2011

The staff was amazing. The rooms were clean and spacious. Great selection of food.only thing is they had no Gucamole or Sasla all week. Will definitaley be returning.

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2Thank whatever43Ontario
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear Whatever43Ontario, Thank you for choosing the Allegro Playacar for your recent vacation, I would like to thank you for your positive comments about the staff, the cleanliness of the rooms and also our selection of food. We will share them with all of our staff. We do offer guacamole and four different types of salsa every day. Unfortunately, it...

St. Louis, Missouri, USA
Reviewed 13 October 2011

This place had a pretty setting, but lacked a lot. I don't normally ask for a lot while on vacation, especially in a foreign country. But food is a major component of my overall happiness. This place seriously lacked in edible food. The Mexican restaurant didn't even have guacamole. How can you not have guacamole in a Mexican restaurant IN...

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2Thank stlcardsfan08
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear Stlcardsfan08, I sincerely apologize for the inconveniences you experienced during your stay. Our goal is to provide the best vacation experience to all of our guests, and it seems we fell short on this during your stay. For us all guest are very important and we are always trying to provide the best service even if you are not...

North Battleford, Canada
Reviewed 13 September 2011

My nephew and i stayed here in August and were promised an air conditioned room and when we arrived our room had no working AC and it smelled terrible and there was a terrible noise throughout it. Maintenance couldnt fix it and after 4 room changes all with the same terrible smell, and they even tried to put us in...

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6Thank Myrna K
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear Myrna K, I regret to hear that your experience so much difficulty at Allegro Playacar. We are commited to providing our guests with enjoyable vacations, and it appears that we fell short during your stay. We received your letter from the travel agency as well and sent you a response. I was very concerned while reading your letter. Our...

Buckingham, United Kingdom
Reviewed 9 September 2011

We spent a week at this hotel at the end of August...and loved it. The general ambiance of the hotel was very relaxed and welcoming. The staff were very friendly and helpful. We were impressed with the food...for a buffet we were expecting less, but the quality and variety of the dinner buffet was very good. The hotel was clean...

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Helpful?
6Thank laura b
Mayra R, Guest Relations Manager at Allegro Playacar, responded to this review

Dear Laura I would like to thank you for visiting our resort during your recent vacation here. Your insightful comments are highly appreciated. I would also like to thank you in special for your recognition for employees that make our hotel stand out. I will share your positive comments with all of them, Thank you once again for your comments....

atlanta
Reviewed 7 September 2011

This is sooooo disgusting place. I hate it so much. Air condition doesn't work, rooms is disgusting. Spiders and webs all over the room. The room stinks so bad. Bathroom is awful. Cannot think of taking shower there. The place is awful. My worst nightmare. All the bad reviews about this place is true. Don't come here!!!! Im never coming...

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2Thank shahrine k
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

First at all we would like to thank you for choosing our Allegro Playacar for your recent vacations. We regret to hear that we could not meet your entire satisfaction. Our maintenance and housekeeper staff works diligently to keep our facilities clean and working correctly and we have a weekly fumigation program in our rooms and areas, but as we...

Denver, Colorado
Reviewed 4 September 2011

We stayed at Allegro Playacar for seven nights on an Apple Vacation (all inclusive) plan. The food was varied and good, the drinks plentiful (the wine all Mexican and mediocre), and the employees friendly and responsive to service requests. In some of the hotel ads we had seen three pools advertised but found only two: one for sports and one...

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3Thank Berci
OAllegroP, Guest Relations Manager at Allegro Playacar, responded to this review

First of all I would like to thank you for choosing our Allegro Playacar for your recent vacations. I sincerely thank your feedback as it means an opportunity for us to improve our services and achieve our main goal, which is the customer satisfaction. I have been transferred your comments to the different departments involved and I can assure you...

Ajax, Canada
Reviewed 16 August 2011

My husband and two kids aged 16 and 13 stayed for one week in August 2011. The beach and pool area are fantastic. Lots of activities to keep guests busy like aqua volleyball, contests in the water etc....We had the best weather - very little rain, and lots of heat and humidity. We had an upper floor room with barely...

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Helpful?
9Thank Jan499247

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Room Service

Additional Information about Allegro Playacar

Address: Lote Hotelero No. 7 | Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM616 - RM1,608 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Playacar 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Occidental Allegro Playacar Hotel Playa Del Carmen
Allegro Playacar Occidental
Playacar Resort
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playa Del Carmen
Allegro Playacar Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#48 Top resorts Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#61 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Allegro Playacar staff and other travellers.
681 questions
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Questions? Get answers from Allegro Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms are quieter towards the beach, After 10:30 the all of the resort is pretty peaceful.”
 of 5 bubbles ireneturner360, 23 Mar 2017 | Read review
“Try to get a room close to the pools or you will hear the entertainment till late in the night.”
 of 5 bubbles summerlover13, 8 Mar 2017 | Read review
“Mattress is extremely hard and after 3 weeks we were still not adjusted to it. Otherwise, our room was excellent.”
 of 5 bubbles 311alfredb, 5 Mar 2017 | Read review
“2500 and on are the best”
 of 5 bubbles 237ls, 2 Mar 2017 | Read review
“Rooms near the beach and pool areas offer best views. Rooms near the stage area could be noisier due to show.”
 of 5 bubbles suzannel423, 1 Mar 2017 | Read review
5 of 5