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Iberostar Quetzal Playacar

Traveller (6701)
Pool & Beach (1581)
Room & Suite (888)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety.
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Property amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Free Internet
Bar/Lounge
Breakfast included
Adult pool
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Wifi
Tennis Court
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Safe
Park View
HOTEL CLASS
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Hotel deals
5,553Reviews
7,211Photos
894Q+A
100Room tips
Traveller rating
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  • 1,610
  • 414
  • 120
  • 67
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Popular mentions
We just returned from a family vacation at Iberostar Quetzel in Playacar, Mexico and I cannot say enough good things about it. We were a group of 20 ranging from 61 to 2 in age. We have travelled to Mexico many times and stayed in many all inclusive resorts but this one ranks
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This hotel is beautiful, traditional and full of animals. The service is excellent. Rooms above average always clean and well decorated. Food varied , excellent in the themed restaurants. The only thing I would say the adult pool could do with update.
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Felt like i was in the jungle on the Beach loved all the monkeys. I would def come here again to be around all the animals the hotel was safe and gated community but only a five minute cab ride to 5th ave for shopping
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Great resort. Very clean, loved our sunshine smiling cleaning staff, Said. Great service in general though we had difficulty getting into many restaurants as they were fully booked at Christmas so we ate at buffet most of week( The Mediterranean restaurant was fabulous. Loved
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Response from Quality Manager I, Quality Manager at Iberostar Quetzal Playacar
Responded 4 days ago
Dear guest, First and foremost, we would like to thank you for choosing Iberostar Tucan & Quetzal on your recent family holiday. We could not be happier to read that you had a marvelous time enjoying our attentive service, the fun daily entertainment, delicious gastronomic offer and our charming and accommodating facilities with its natural layout. Furthermore, we appreciate you have taken the time to share with us your wonderful experience and we will gladly share your words to our staff. We hope to have the honor of hosting you and all your family once again. Cordially, Quality Manager Iberostar Mexico
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We stayed at your hotel for 1 week with our family and the Staff made it Superb. We will not forget how welcome we felt since our arrival. The reception/cashier staff were always extremely cordial and handled promptly all our requests, having always a friendly word and a smile.
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Response from Quality Manager I, Quality Manager at Iberostar Quetzal Playacar
Responded 4 days ago
Dear guest, Thank you for giving us the opportunity to serve you at Iberostar Tucan & Quetzal. We are honored to read your review and your kind recognition towards the outstanding service and hospitality of our staff. Your special mentions have been gladly shared and will help as motivation to continue offering the best experiences to our beloved guests. Thank you for your kind review and we hope for the pleasure of welcoming you again for another memorable vacation! Sincerely, Quality Manager Iberostar Mexico
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All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorIberostar Quetzal Playacar
The Suite Presidencial at the Iberostar Quetzal Playacar
Professional photo exclusively commissioned by TripAdvisorIberostar Quetzal Playacar
The Suite Presidencial at the Iberostar Quetzal Playacar
Professional photo exclusively commissioned by TripAdvisorIberostar Quetzal Playacar
The Suite Presidencial at the Iberostar Quetzal Playacar
view from room 2029
Photo provided by managementIberostar Quetzal Playacar
Habitación Estándar - IBEROSTAR QUETZAL - Riviera Maya
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123456178
The monkeys are a bit loud early morning, it was a fabulous morning alarm call to be honest if not a bit freaky on our first morning, we ended up on the balcony listening to them it was great. There's iguanas on the path to the pool such just lay there as you walk past, peacocks just walking around flamingos in two area's, little rodent type things, rather like a large hamster/gerbil, they're so cute. We loved the wildlife here i was just so gutted I didn't see a cotie here though even though they're there apparently, (just think of a racoon type animal).we really want to return back here soon. Have a fantastic holiday . Oh forgot to mention pancho the resident resort cat.
1 vote
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WiFi in the superior room
Hi, wifi is available across all property, but speed and stability very varying.
0 votes
Which a la carte restaurants do you recommend?
The animals keep pretty much to themselves. My advice us don't feed them! The tortoises are wonderful, go and have a look at them. The swans and flamingos are wonderful. . As far as I am aware the non motorised water sports are free. Leave a tip though. Take your own snorkel and mask. This is a great hotel. I've been several times. The staff are wonderful. Linda
0 votes
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123456179
"Third floor rooms could be a challenge for older or mobility restricted individuals"
"We stayed in 2606 / 2605 and it was very convenient to everything."
"There is no good rooms, sadly."
"Don’t pay for “Superior” rooms- just means a different wrapper on the soap package"
"Avoid buildings 26 and 27 because of the noise"
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12345620
PRICE RANGE
US$215 - US$604 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar quetzal playacar hotel playa del carmeniberostar hotel quetzal playacariberostar quetzal playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
350
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