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Iberostar Quetzal Playacar

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Iberostar Quetzal Playacar
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4,500 Reviews from our TripAdvisor Community

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Showing 2,573: English reviews
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Toronto, Canada
Reviewed yesterday NEW

We had a great time during our stay at Iberostar Quetzal. We stayed from April 7th to April 14th The weather was pretty good, day time temperatures during our stay were around 30 degrees Celsius and it rained only once but at night. Some days it was windy at the beach. We found the Iberostar shows and staff performance better...

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Thank 15,212,017
Reviewed 2 days ago NEWvia mobile

Our vacation was excellent! Our room was covered in rose petals with special hearts pillows, sparkling wine and beautiful flowers upon arrival! We were given a special champagne and dessert treat during one of our restaurant visits too! I have celiac disease and Daphne and Margarita were wonderful in helping everyday with food selections!! They even met me at speciality...

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Thank jennifer s
Winchelsea, United Kingdom
Reviewed 4 days ago NEW

We stayed back in September 2015 I have just realised my review didn't save, so I'm writing a new one. We had the most amazing time during our stay here, words cannot describe how truly brilliant this hotel is, and the staff who work here. From the moment, we checked in we were treated incredibly well. The staff on reception...

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4Thank Aimee T
San Diego, California
Reviewed 5 days ago NEW

Room was fine (superior). It was to be quiet (room 2100)...on the premises it was far away from the main hall where evening entertainment took place however the room was next to the fence that bordered the next hotel which had extremely loud music until 11:00 every night making an early night sleep absolutely impossible. Food is very good with...

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2Thank re1232
Reviewed 5 days ago NEWvia mobile

It was the first time my friends from the UK and the US and we wanted to show them the Riviera Maya. The hotel gave us an excellent service since the moment we arrived. The food is good and if you pay an all-inclusive service you can make a reservation in the restaurants that are inside the hotel. It is...

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1Thank Minerva P
Reviewed 5 days ago NEW

I cannot fault this hotel complex. From its location, to its facilities, and from its staff, to the incredible food quality and selection: a real treat. We wished that we'd gone for three weeks instead of one. Next time, we will.

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1Thank Fraser P
Geneva, Nebraska
Reviewed 6 days ago NEW

I booked the oceanfront junior suite and our room was AWESOME! The only downside was we were on second floor and palm trees blocked our view, first floor had better views. Building 20, close to pool beach and food! Kids would love the jungle area of resort Food was decent we ate at Mexican and steaks and the Italian restaurants....

Review collected in partnership with Iberostar
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3Thank Becky N
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are thankful to you for having recently stayed at IBEROSTAR Tucan & Quetzal. We are happy to hear that you enjoyed your stay at our resort with the unique jungle and the good food. We appreciate your comment and would like to apologize for the inconveniences you had to face with the sun bed situation. We would...

Reviewed 6 days ago NEW

We decided on the recomendation of the Thomas cook travel manager to give a 4 **** all inclusive a go a the above hotel - and well to say we were happy was un understatement . At first glance our room seemed adequate but not supersonic( by this i mean the decor and wardrobes were ok) - but the bed...

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2Thank Andyphilli
Chicago, Illinois
Reviewed 6 days ago NEW

We spent four days at this resort and overall I'd just say it was "ok" and not a great value for the money. Some of this might just be personal preference. Overall, I found the resort a hard place to relax. It's an extremely active resort with a lot of noise, constant activity, events, games, people offering/selling, etc. There are...

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2Thank Michael M
Mainz, Germany
Reviewed 1 week ago NEW

We stayed in this hotel the fifth time - always four weeks in March/April. It has become our second home. Why? We like the atmosphere in the restaurants, the varied food, the jungle with the animals, the clean beach, the pool, our room at the ocean front with beautiful sea view, the fantastic shows in the evening. But above all...

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1Thank fritzpeege

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Free Internet
  • Bar/Lounge
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM885 - RM2,012 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#16 Green Hotel in Playa del Carmen
#23 Top resorts Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#32 Spa Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Quetzal Playacar staff and other travellers.
628 questions
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Questions? Get answers from Iberostar Quetzal Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 2000-2400 more quiet”
re1232, 18 Apr 2017 | Read review
“Ask for a seafront room!”
357fraserp, 18 Apr 2017 | Read review
“doent matter where you go - if you dont like it you can usually change.”
Andyphilli, 17 Apr 2017 | Read review
“I'd choose an "inner" room, facing the jungle area, if possible.”
E2127RImichaelm, 17 Apr 2017 | Read review
“The rooms at the ocean front are great!”
fritzpeege, 16 Apr 2017 | Read review
5 of 5