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Iberostar Quetzal Playacar

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4,205 Reviews from our TripAdvisor Community

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Showing 2,444: English reviews
Chicago, Illinois
Reviewed 5 days ago NEW

This was our fourth Iberostar and probably 12th all-inclusive resort. We give the resort 5 stars even though we noticed some obvious flaws. We still love the resort and really appreciate its personnel's hard work, well-maintained grounds, decent food and drinks, amazing wildlife, magnificent beach, and - my favorite! - bright multicolor buildings’ exteriors. However, there were some upsetting things....

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2Thank Vacationer2015
Portland, Maine
Reviewed 6 days ago NEW

I just returned from a week vacation at the Quetzal... amazing resort. We traveled as a family and we spent most of the time at the pool. The Japanese dinner we had was very delicious and we really enjoyed watching the cook prepare our food in front of us. Loved all the animals we saw and the entertainment was more...

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Thank MicheleB12345
Denver, CO
Reviewed 1 week ago

This was my first trip to Mexico, other than Tijuana, and that doesn't really count in my book. My sister and her husband have made staying at the Iberostar Quetzal an annual tradition and this year I joined them. The location is on a beautiful beach and we spent plenty of time in the water and relaxing under the shade....

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Thank CoBlueJay
Montebello, California
Reviewed 1 week ago

I visited this hotel November 18-24 2016. Weather in November was perfect. I liked the location of this hotel. Close to Cenotes, Xel-Ha, Tulum, Playas De Carmen, Isla Mujueres and you can use the sister hotel as well. The beach location is very clean, white sands, blue waters, lot's of fun activities, karaoke, zumba, pool basketball or relax under one...

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1Thank Dannydelight
Brunswick, Ohio
Reviewed 1 week ago via mobile

Just returned home from a week at the Queztal, we originally booked the Tucan, but our room choice was bot available as they were renovating that building. We had the ocean view room, 2031. Very nice room, very clean and comfortable for our family of 2 adults and one child. The house keeping staff does a great job. The view...

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1Thank krit76
Salt Lake City, Utah
Reviewed 1 week ago via mobile

This hotel is an incredible place to stay. The people are awesome, they serve top shelf liquor and rhe room and amenities are outstanding. I will come back to this Iberostar and possibly other Iberostar resorts. Thank you for such a fabulous place to play.

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Thank VALUTOURS A
Salida, Colorado
Reviewed 1 week ago via mobile

Nice motel and a good location. Ate a lot of shrimp and other good food. They were not that busy when we were there so we were fortunate to be able to eat at the ala carte restaurants most nights. Saw a lot of monkeys and other animals and birds. Had a good time and the weather was perfect.

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1Thank tealswim
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Tucan & Quetzal to spend your recent vacations at the Riviera Maya. We are happy to hear that you greatly enjoyed our culinary offer and our amazing wildlife while relaxing at our pleasant facilities and the perfect tropical environment. We hope to welcome you again to our hotel. Best regards, Quality Manager IBEROSTAR...

Preston, United Kingdom
Reviewed 1 week ago

We arrived at Quetzal, weary, hot and frazzled. First impressions were excellent, the Reception staff and bellboys were very pleasant, and after a very welcome fruit drink, we were swiftly taken to our room. We were well pleased with the room: it was spacious, spotlessly clean, and fairly well appointed. Indeed, all the public areas are spotless, and well looked...

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3Thank Mick_Butler
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Tucan & Quetzal on your recent trip to Playa del Carmen. We are thankful for the time you have taken to write your kind review and positive comments about our lovely facilities, delicious culinary experience and beautiful natural surroundings where our gorgeous beach outstands. We are pleased to read your recognition towards our...

Emigsville, Pennsylvania
Reviewed 2 weeks ago

It was our second trip to Mexico, the first time being the Royal Sands in Cancun. While the Sands was very nice, Quetzal had so much more to do on property. The food was wonderful everywhere you went. We really enjoyed the Uxmal steakhouse, The Japanese restaurant and the Mediterranean restaurant. The buffets were also top notch. The shows put...

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3Thank mikeinpa2011
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for taking the time to share your recent experience IBEROSTAR Tucan & Quetzal. It gives us great pleasure to hear that you lived a marvelous and relaxing vacation with us, that you tasted our delicious dishes and that you were always entertained by our variety of activities and our amazing Star Friends team. We are also...

Elk Grove Village, Illinois
Reviewed 2 weeks ago

This was the first time we stayed here and we had a great time. We stayed in building 28 which I was upset with at first because I thought it was too far from the pool/ beach area but turned out to be perfect. A little closer wouldn't have been bad but I was fine with out room. In between...

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2Thank PamSue84
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Tucan & Quetzal to spend your recent Riviera Maya vacations. We are truly happy to hear that you had a great time with us and our remarkable staff service, our culinary experience and our amazing jungle setting was of your liking. We hope to welcome you again soon for...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM906 - RM2,246 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Quetzal Playacar staff and other travellers.
536 questions
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Peterborough, Canada

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Questions? Get answers from Iberostar Quetzal Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are a light sleeper, try to get a room closer to the beach, otherwise howler monkeys will wake you up at 4 in the morning.”
 of 5 bubbles Vacationer2015, 1 Dec 2016 | Read review
“Ask for a room not too close to the theater. It get's really loud and the shows are at night.”
 of 5 bubbles CoBlueJay, 28 Nov 2016 | Read review
“Rooms in blocks 16 and 26 are close to the entertainment suite (and thus a bit noisy)”
 of 5 bubbles Mick_Butler, 23 Nov 2016 | Read review
“Jungle View, Ocean View, 1st, 2nd, 3rd Floors - No elevators so be sure you book what you want / need.”
 of 5 bubbles mikeinpa2011, 21 Nov 2016 | Read review
“We stayed at the Questzal side which was more of the jungle feel. We stayed in building 28 which was just fine for me.”
 of 5 bubbles PamSue84, 21 Nov 2016 | Read review
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