We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
10/07/2017 11/07/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Iberostar Quetzal Playacar

    Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
    Save
    Best prices for your stay
    10/07/2017 11/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          Traveller (5552)
          Pool & Beach (1410)
          Room & Suite (785)
          Iberostar Tucan Hotel
          6,461 reviews
          #42 of 209 hotels in Playa del Carmen
           
          Sandos Playacar Beach Resort
          12,433 reviews
          #63 of 209 hotels in Playa del Carmen
           
          Sunset Fishermen Spa & Resort
          990 reviews
          #84 of 209 hotels in Playa del Carmen
           
          Iberostar Paraiso Beach
          4,965 reviews
          #7 of 11 hotels in Playa Paraiso
           
          Overview
          • Excellent61%
          • Very good29%
          • Average7%
          • Poor2%
          • Terrible1%
          Travellers talk about
          Free Internet
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Babysitting
          Private Balcony
          3.5 Star Hotel
          All hotel details
          {"containerClass":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null}
          Iberostar Tucan Hotel
          6,461 reviews
          #42 of 209 hotels in Playa del Carmen
           
          Sandos Playacar Beach Resort
          12,433 reviews
          #63 of 209 hotels in Playa del Carmen
           
          Sunset Fishermen Spa & Resort
          990 reviews
          #84 of 209 hotels in Playa del Carmen
           
          Iberostar Paraiso Beach
          4,965 reviews
          #7 of 11 hotels in Playa Paraiso
           
          Rooms
          10 Jul11 Jul
          |
          1 room, 2 adults, 0 children
          Standard Room

          Getting you more information on this room

          Free Cancellation
          Select
          Show Available Rooms
          Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 0 partner sites to see rooms from .
          We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
          Standard Room

          Getting you more information on this room

          Free Cancellation
          Select
          {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "301a200bb2b6485fb2a4bcbf737472ee", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":154883,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":10,"month":7,"year":2017},"checkout":{"day":11,"month":7,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"301a200bb2b6485fb2a4bcbf737472ee","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":0,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":-1,"lowestMetaPrice":-1,"highestMetaPriceDisplay":-1,"hotelName":"Iberostar Quetzal Playacar","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjMwMWEyMDBiYjJiNjQ4NWZiMmE0YmNiZjczNzQ3MmVlIiwiQUlLIjoiZGRhODNiN2I0MjBkNDFmNGEzMGU2YzkwYWUwMWM4NmYifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": false, "metaAvailability": false, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "10/07/2017", "checkOut": "11/07/2017", "lowestPrice": null, "hasDates": true, "hacComplete": false, "contentIdMappings": {}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"widget":{"name":"ibex_room_grid_hsx","moduleList":["handlers","tracking"],"template":"ibex_room_grid_hsx__widget","dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"widget":{"name":"ibex_mismatch_message","moduleList":["handler"],"template":"ibex_mismatch_message__widget","dust":{},"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"widget":{"name":"ibex_room_grid_row_hsx","moduleList":[],"template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
          Write a Review
          Reviews (4,645)
          Traveller rating
          Traveller type
          Time of year
          Language
          • More languages

          1 - 5 of 2,630 reviews

          Reviewed 2 days ago

          I would recommend this resort to anyone visiting Playa del Carmen. The resort is well kept and clean. It does seem like it is a little dated, but still well kept. We had a king size room which had plenty of space and a nice...More

          Thank 1TallGirl
          Reviewed 4 days ago

          Overall It’s often hard to determine what’s what in reviews so I’ll start by framing mine with a little history of what kind of traveler I am. Generally, I try to travel to the Riviera Maya area twice each year and stay in a 4-star...More

          2  Thank HeatherLovesMexico
          Reviewed 6 days ago

          We recently returned from a week-long stay at the Iberostar Quetzal. We are long time Iberostar customers. I booked the hotel through TripGuy and got a great rate. And just like all the other times I booked with TripGuy, the service I received from Mitch...More

          1  Thank SKHudson
          Response from Quality manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 4 days ago

          Dear guest, We would like to thank you for your preference by choosing IBEROSTAR Tucan & Quetzal to spend your recent Caribbean vacation. We appreciate that you have listed all the positive remarks that made your experience a pleasant one. Our staff truly strives to...More

          Reviewed 1 week ago

          This was a wonderful hotel and everyone was fantastic. Special kudos to our Concierges Gerry and Milo. They helped us immeasurably. Also great kudos to Hector and Louis in the Gym, Edgar (our towel person), Ivan in Archery and Adrianna at the pool. The surroundings...More

          1  Thank William E
          Response from Quality manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 4 days ago

          Dear guest, We would like to thank you for recently staying at IBEROSTAR Tucan & Quetzal. It is great to read that you enjoyed a memorable time and that you liked our services, facilities and attentions. We appreciate your mention by name to all our...More

          Reviewed 1 week ago

          We would tell anyone to stay here! First of all the wedding coordinator Reyna made sure our vow renual was perfect! She was so sweet! The rooms are very comfortable, and the food is amazing!! Staff was super friendly and helpful! A big shout out...More

          Review collected in partnership with Iberostar
          2  Thank christina_gonzalez71
          Response from Quality manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 4 days ago

          Dear guest, Thank you for sharing such a special celebration with us at IBEROSTAR Tucan & Quetzal. We could not be grateful enough for your kind compliments and words regarding the outstanding service received from our accommodating personnel. It certainly is our goal to achieve...More

          Iberostar Tucan Hotel
          6,461 reviews
          #42 of 209 hotels in Playa del Carmen
           
          Sandos Playacar Beach Resort
          12,433 reviews
          #63 of 209 hotels in Playa del Carmen
           
          Sunset Fishermen Spa & Resort
          990 reviews
          #84 of 209 hotels in Playa del Carmen
           
          Iberostar Paraiso Beach
          4,965 reviews
          #7 of 11 hotels in Playa Paraiso
           
          About
          Awards & Recognition
          GreenLeadersGold level
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Free Parking
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Beachfront
          • Spa
          • Free Internet
          • Bar/Lounge
          • Breakfast included
          • Hotel Amenities
          • Room Service
          • Free Parking
          • Children Activities (Kid / Family Friendly)
          • Airport Transportation
          • Breakfast included
          • Dry Cleaning
          • Meeting Rooms
          • Business Centre with Internet Access
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Babysitting
          • Room amenities
          • Air Conditioning
          • Things to do
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Spa
          • Bar/Lounge
          • Tennis Court
          Details
          • Price range
          • US$178 - US$547 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #15 Green Hotel in Playa del Carmen
          • #22 Top resorts Hotel in Playa del Carmen
          • #30 Spa Hotel in Playa del Carmen
          • #30 Family Hotel in Playa del Carmen
          • #31 Romantic Hotel in Playa del Carmen
          • #32 On the Beach Hotel in Playa del Carmen
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 350
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Booking.com, Visit Us Inc., Orbitz, Travelocity, Hotwire, Cheap Tickets, Cancelon, Hotels.com, TripOnline SA, getaroom.com, HotelQuickly, Evoline ltd and HRS so you can book your Iberostar Quetzal Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Playa del Carmen
          • Also Known As
          • Iberostar Quetzal Playacar Hotel Playa Del Carmen ,
          • Iberostar Hotel Quetzal Playacar ,
          • Iberostar Quetzal Playa Del Carmen ,
          • Iberostar Quetzal Playacar Playa Del Carmen, Mexico - Riviera Maya
          Add Photo Photos
          Traveller (5552)
          Pool & Beach (1410)
          Room & Suite (785)
          Dining (538)
          Hotel & Grounds (3104)
          Family and Play Areas (104)
          Bathroom (31)
          Business Centre & Event Rooms (19)
          Nearby
          The Reef Playacar
          4,566 reviews
          .50 km away
           
          Hotel Riu Palace Riviera Maya
          5,404 reviews
          .57 km away
           
          Iberostar Tucan Hotel
          6,461 reviews
          .36 km away
           
          Sunset Fishermen Spa & Resort
          990 reviews
          .11 km away
           
          Nearby Restaurants
          El Tenedor
          368 reviews
          .97 km away
          Lara & Luca
          95 reviews
          .86 km away
          Casa Sofia Playa del Carmen
          643 reviews
          .81 km away
          Casa Cenote
          243 reviews
          .35 km away
          Nearby Attractions
          Jetpack Adventures
          99 reviews
          .84 km away
          Riviera Maya
          588 reviews
          .65 km away
          UltraMar Ferry
          1,287 reviews
          1.00 km away
          Xaman Ha Aviary
          207 reviews
          .47 km away
          Questions & AnswersAsk a question
          Marinarous
          We are thinking to book this hotel for December 2017. Anyone who had a nice snorkelling at this resort? Any suggestions (with approximate price) would be greatly appreciated!
          28 June 2017|
          Answer
          Response from Lesley T |
          great snorkelling on the beach...there's a man made reef to the right on the beach. or a trip to x-hal x
          0
          Votes
          Room Tips
          "The ocean view suites are the better upgrade option!"
          Read review
          "for the superior room, you get to be away from the noise and closer to the pool"
          Read review
          "No elevators, so if you cannot do steps, try and get first floor."
          Read review
          "Rooms that are near to the theatre are noisy!"
          Read review
          Is This Your TripAdvisor Listing?
          Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing