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05/02/2018 06/02/2018
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    Iberostar Quetzal Playacar

    Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
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    05/02/2018 06/02/2018
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    Traveller (5984)
    Pool & Beach (1518)
    Room & Suite (827)
    Overview
    • Excellent61%
    • Very good29%
    • Average7%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “star friends” (319 reviews)
    “howler monkeys” (106 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Rooms
    5 Feb6 Feb
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (5,033)
    There are newer reviews for Iberostar Quetzal Playacar
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    1,591 - 1,595 of 2,791 reviews

    Reviewed 5 March 2013

    We returned from one week at this resort, it was our 2nd time, same time of year, minor troubles with the room but when we told the front desk it was handled fairly quickly,the rooms do need to be freshened up a bit as its...More

    2  Thank TandGShaver
    Response from IberostarMexico, Quality Manager at Iberostar Quetzal PlayacarResponded 13 March 2013

    Dear Guest, Thank you for taking the time to write a review about your experience at Iberostar Tucan & Quetzal and for choosing our hotel for your vacations. We appreciate your motivating comments about our friendly staff members and our gastronomy. At Iberostar we are...More

    Reviewed 5 March 2013

    My biggest complaint is resort is too big and no wifi except in lobby where the 1 bar is. Tried to get signal everywhere but no luck. We were right on ocean and took almost 10 minutes to get to the lobby. Food was ok...More

    3  Thank Shelly B
    Response from IberostarMexico, Quality Manager at Iberostar Quetzal PlayacarResponded 11 March 2013

    Dear Guest, On behalf of our Hotel Management, we would like to thank you for choosing our Hotel Iberostar Tucan & Quetzal to spend your holidays. We regret to learn about the issues presented in your review. Nevertheless, we appreciate the time you have taken...More

    Reviewed 5 March 2013

    We came here for the 1st time with my wife & 2 daughters ages 7 & 8. My buddy also came along with his wife & 2 kids ages 13 & 17. We have been going to Iberostar Bavaro, Punta Cana, D.R. for 9 yrs...More

    2  Thank PositivePest
    Response from IberostarMexico, Quality Manager at Iberostar Quetzal PlayacarResponded 13 March 2013

    Dear Guest, We would like to take this opportunity to thank you for writing your review regarding your recent stay at our hotel Iberostar Tucan & Quetzal. After carefully reading your review, we would like to express our appreciations for the positives comments on our...More

    Reviewed 4 March 2013

    We spent February 14 - 21 at the Quetzal. We are a family of four, including two teenage boys, 15 and 17. The resort is starting to show it's age, but given the strange cement/stucco walls and concrete furniture (literally - the desk, couch and...More

    3  Thank pcgold
    Response from IberostarMexico, Quality Manager at Iberostar Quetzal PlayacarResponded 11 April 2013

    Dear Guest, On behalf of our Management and Staff at Iberostar Tucan & Quetzal, we would like to thank you for choosing our hotel during your recent vacation in La Riviera Maya. Thank you also for the time you have taken to forward your comments...More

    Reviewed 4 March 2013

    We have just returned from a 2 week stay at this resort. Initially it didnt get off to the best start when we were dropped off at the wrong hotel with another 2 couples but this was not the resorts fault but our travel company....More

    11  Thank welshy2446
    Response from IberostarMexico, Quality Manager at Iberostar Quetzal PlayacarResponded 13 March 2013

    Dear Guest, On behalf of all our staff and Management, we want to thank you and your family for choosing Iberostar Tucan & Quetzal for your vacations in February! We are glad to know that you were able to enjoy all our services. We especially...More

    About
    Awards & Recognition
    GreenLeadersGold level
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Beachfront
    • Spa
    • Free Internet
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Spa
    • Bar/Lounge
    • Tennis Court
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$196 - US$575 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #16 Green Hotel in Playa del Carmen
    • #21 Family Hotel in Playa del Carmen
    • #24 Top resorts Hotel in Playa del Carmen
    • #31 Romantic Hotel in Playa del Carmen
    • #32 Spa Hotel in Playa del Carmen
    • #35 On the Beach Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 350
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, HotelPower, Orbitz, Travelocity, Priceline, Hotels.com, Hotwire, Cancelon, Evoline ltd, getaroom.com and TripOnline SA so you can book your Iberostar Quetzal Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Iberostar Quetzal Playacar Hotel Playa Del Carmen ,
    • Iberostar Hotel Quetzal Playacar ,
    • Iberostar Quetzal Playa Del Carmen ,
    • Iberostar Quetzal Playacar Playa Del Carmen, Mexico - Riviera Maya
    Add Photo Photos
    Traveller (5984)
    Pool & Beach (1518)
    Room & Suite (827)
    Dining (576)
    Hotel & Grounds (3354)
    Family and Play Areas (113)
    Bathroom (33)
    Business Centre & Event Rooms (20)
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    Ask a question
    Questions & Answers
    GMBOUDR
    13 January 2018|
    AnswerShow all 3 answers
    Response from Jamie W | Reviewed this property |
    If you question is regarding blocks of rooms. Quetzal side 2000 is the closest and 2900 is the farthest. Tucan side 1000 is the closest and 1900 is the farthest.
    1
    Vote
    gavinpaul
    10 January 2018|
    Answer
    Response from Vidas M | Reviewed this property |
    In our room there was 2 double beds and sitting area "sofa bed" that could be converted to sleeping bed for one person to sleep comfortable.
    0
    Votes
    Room Tips
    "Buildings 20 and 21 are closest to the beach. Remember the nightly shows are close to buildings 26-29 and..."
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    "We stayed on the second floor and it was quieter then the ground level"
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    "Some people prefer rooms near the jungle for the Howler Monkeys, I was happy being in the other direction..."
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    "All the rooms layouts are the same, what it really comes down to is how close do you want to be treated in..."
    Read review
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