We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
25/06/2017 26/06/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Iberostar Quetzal Playacar

    Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
    Save
    Jun 25
    Jun 26
    1 room, 2 adults, 0 children
    Traveller (5368)
    Pool & Beach (1365)
    Room & Suite (765)
    Iberostar Tucan Hotel
    6,326 reviews
    #40 of 213 hotels in Playa del Carmen
     
    Sandos Playacar Beach Resort
    12,120 reviews
    #63 of 213 hotels in Playa del Carmen
     
    Sunset Fishermen Spa & Resort
    973 reviews
    #82 of 213 hotels in Playa del Carmen
     
    Iberostar Paraiso Beach
    4,861 reviews
    #6 of 11 hotels in Playa Paraiso
     
    Overview

    • Excellent59%
    • Very good29%
    • Average7%
    • Poor2%
    • Terrible1%
    Travellers talk about
    Free Parking
    Breakfast included
    Pool
    Beachfront
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    Free Internet
    3.5 Star Hotel
    All hotel details
    {"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
    Iberostar Tucan Hotel
    6,326 reviews
    #40 of 213 hotels in Playa del Carmen
     
    Sandos Playacar Beach Resort
    12,120 reviews
    #63 of 213 hotels in Playa del Carmen
     
    Sunset Fishermen Spa & Resort
    973 reviews
    #82 of 213 hotels in Playa del Carmen
     
    Iberostar Paraiso Beach
    4,861 reviews
    #6 of 11 hotels in Playa Paraiso
     
    Rooms
    25 Jun26 Jun
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view 0 other deal from
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "fa4d9a538cf44f2f8bd808846122c06b", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":154883,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":25,"month":6,"year":2017},"checkout":{"day":26,"month":6,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"fa4d9a538cf44f2f8bd808846122c06b","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":0,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":-1,"lowestMetaPrice":-1,"highestMetaPriceDisplay":-1,"hotelName":"Iberostar Quetzal Playacar","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImZhNGQ5YTUzOGNmNDRmMmY4YmQ4MDg4NDYxMjJjMDZiIiwiQUlLIjoiOGMzY2NjZDk2NmM5NDc0OTg2MzJjOTM4ZjIwMDg2ODEifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": false, "metaAvailability": false, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "25/06/2017", "checkOut": "26/06/2017", "lowestPrice": null, "hasDates": true, "hacComplete": false, "contentIdMappings": {}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"widget":{"name":"ibex_room_grid_hsx","divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"moduleList":["handlers","tracking"],"template":"ibex_room_grid_hsx__widget","dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null,"containerClass":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"widget":{"name":"ibex_mismatch_message","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"moduleList":["handler"],"template":"ibex_mismatch_message__widget","dust":{}},"scriptFlags":null,"containerClass":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"widget":{"name":"ibex_room_grid_row_hsx","divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"moduleList":[],"template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null,"containerClass":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/hotels\/sherpa-TA.png\"\/>"}
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages
    Reviewed 3 May 2012

    Hello, I am a 15 year old girl writing about my review of Iberostar Quetzal, Playacar in Mexico. I'm writing this from a teenage point of view as reading through all these reviews are all from adults. I stayed at the Iberostar Quetzal 7th April...More

    Helpful?10  
    Response from IberostarMexico, Quality Manager at Iberostar Quetzal Playacar

    Dear Guest, On behalf of Iberostar Tucan & Quetzal, we would like to thank you for visiting our resort during your recent vacation here. Thank you very much for taking the time and trouble to bring these points to our attention. Your insightful comments are...More

    Reviewed 3 May 2012

    Its a perfect resort really close from. Downtown,, the tours at the hotel are great! Betteer to take the there until downtown! Its more secure ! The animation team is not so good! To many gays innto the stuff and dont take care of girls...More

    Helpful?1  
    Reviewed 30 April 2012

    I love this place! I don't know about this review just below about rocks on the beach and waiting for carts -- are you sure you mean this Iberostar? There were no rocks and the carts only took luggage to rooms not people.... I was...More

    Helpful?6  
    Reviewed 23 April 2012

    I have recently returned from the Iberostar Quetzal. This is the first time to Mexico and I am so glad I decided to stay here. The layout of the hotel was charming. watching koi carp and turtles swimming about at breakfast in the Tucan restaurant!...More

    Helpful?3  
    Response from IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Quetzal Playacar

    Dear Guest, Thank you for your detailed hotel review. We appreciate your positive comments and feedback about the hotel. We have shared your comments with our hotel team and we are all very happy that you enjoyed your stay with us. We hope to welcome...More

    Reviewed 23 April 2012

    We just returned today from the Iberostart Quetzal. Overall a solid experience. I went with my father and my 4 year old daughter. We had booked to be in the Tucan side but on arrival we were moved to the Quetzal side. We were in...More

    Helpful?5  
    Response from IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Quetzal Playacar

    Dear Guest, Just a short note to thank you very much for your wonderful review sent to Trip Advisor. Your insightful comments are highly appreciated. Thank you again for sharing your trip with others who may be considering a stay with us. Looking forward to...More

    Iberostar Tucan Hotel
    6,326 reviews
    #40 of 213 hotels in Playa del Carmen
     
    Sandos Playacar Beach Resort
    12,120 reviews
    #63 of 213 hotels in Playa del Carmen
     
    Sunset Fishermen Spa & Resort
    973 reviews
    #82 of 213 hotels in Playa del Carmen
     
    Iberostar Paraiso Beach
    4,861 reviews
    #6 of 11 hotels in Playa Paraiso
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Beachfront
    • Spa
    • Free Internet
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Spa
    • Bar/Lounge
    • Tennis Court
    Details
    • Price range
    • US$202 - US$461 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #16 Green Hotel in Playa del Carmen
    • #23 Top resorts Hotel in Playa del Carmen
    • #30 Family Hotel in Playa del Carmen
    • #31 Romantic Hotel in Playa del Carmen
    • #31 Spa Hotel in Playa del Carmen
    • #32 On the Beach Hotel in Playa del Carmen
    Photos
    Traveller (5368)
    Pool & Beach (1365)
    Room & Suite (765)
    Dining (513)
    Nearby
    Nearby Hotels
    The Reef Playacar
    4,361 reviews
    .45 km away
     
    Hotel Riu Palace Riviera Maya
    5,285 reviews
    .57 km away
     
    Iberostar Tucan Hotel
    6,326 reviews
    .36 km away
     
    Sunset Fishermen Spa & Resort
    973 reviews
    .11 km away
     
    Nearby Restaurants
    El Tenedor
    339 reviews
    .97 km away
    Casa Sofia Playa del Carmen
    612 reviews
    .81 km away
    Lara & Luca
    68 reviews
    .86 km away
    Casa Cenote
    240 reviews
    .35 km away
    Nearby Attractions
    Jetpack Adventures
    95 reviews
    .84 km away
    UltraMar Ferry
    1,199 reviews
    1.00 km away
    Barcos Caribe
    557 reviews
    1.01 km away
    Xaman Ha Aviary
    203 reviews
    .47 km away
    Questions & AnswersAsk a question
    Floandmartha
    could you please tell me if there is an iron and ironing board in the rooms thank you
    27 April 2017|
    Answer Show all 2 answers
    Response from CasinoStripes | Reviewed this property |
    Hi. There was an iron but no board in my room. It was no problem as we ironed on a hard sofa Mike
    0
    Votes
    TravelLoverWithKids
    Hello, Are the tennis rackets provided by the resort or you need to bring your own? Thank you. Irina.
    26 April 2017|
    Answer
    Response from Minerva P | Reviewed this property |
    Hi Irina, the rackets are provided by the resorts as well as the balls. Regards
    0
    Votes
    PilotsMom
    Are the pools heated? Thinking of December
    19 April 2017|
    Answer Show all 3 answers
    Response from gerinolan | Reviewed this property |
    Not when I was there
    0
    Votes
    Room Tips
    "If you have a CPAP machine, ask for an extension cord for your room."
    Read review
    "Jungle views"
    Read review
    "Near the swimming pool and upper floors"
    Read review
    "get a room away from night club"
    Read review