We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
06/12/2017 07/12/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Iberostar Quetzal Playacar

    Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
    Lowest prices for your stay
    06/12/2017 07/12/2017
    Are these your travel dates?
    TripAdvisor uses this information to find you the lowest prices for your stay.
    Traveller (5838)
    Pool & Beach (1486)
    Room & Suite (816)
    • Excellent61%
    • Very good29%
    • Average7%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “star friends” (317 reviews)
    “howler monkeys” (105 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Non-Smoking Rooms
    Airport Transportation
    Room Service
    Poolside Bar
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Private Balcony
    3.5 Star Hotel
    All hotel details
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    6 Dec7 Dec
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 0 partner sites to see rooms from .
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "2f9eb742cf754441a429a1fb2cabcc28", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":154883,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":6,"month":12,"year":2017},"checkout":{"day":7,"month":12,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"2f9eb742cf754441a429a1fb2cabcc28","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":0,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":-1,"lowestMetaPrice":-1,"highestMetaPriceDisplay":-1,"hotelName":"Iberostar Quetzal Playacar","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjJmOWViNzQyY2Y3NTQ0NDFhNDI5YTFmYjJjYWJjYzI4IiwiQUlLIjoiNWE2ZTNhNjk4M2Y0NGQxMjg1ZDA4Y2E0ZWY4MTcxOWMifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": false, "metaAvailability": false, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "06/12/2017", "checkOut": "07/12/2017", "lowestPrice": null, "hasDates": true, "hacComplete": false, "contentIdMappings": {}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Reviews (4,926)
    There are newer reviews for Iberostar Quetzal Playacar
    See the most recent reviews
    Traveller rating
    Traveller type
    Time of year
    • More languages

    1,641 - 1,645 of 2,743 reviews

    Reviewed 27 November 2012

    Just got back from a mini-vacation at this hotel Nov. 21-Nov. 25, 2012. 2 adults, 2 children, stayed in building 23- a bit noisy at night but closer to the pool/beach/2 restaurants. Pros:The staff was very friendly, clean rooms, good shower/hot water, good nightly entertainment...More

    2  Thank Mayerlyn R
    Response from IberostarMexico, Gerente de calidad at Iberostar Quetzal PlayacarResponded 11 December 2012

    Dear guest, First of all we would like to thank you for taking the time to write your feedback regarding your recent stay at Iberostar Tucan & Quetzal. After carefully reading your review, we would like to apologize for the inconveniences you encountered with our...More

    Reviewed 26 November 2012

    This is our third time at an iberostar. This time we went for my parents 50 year anniversary. We had a group of 13 with ages from 5, teens, twenties to 69 years old and every age in between. This resort offers something for every...More

    1  Thank goanytimeanywhere
    Response from IberostarMexico, Quality manager at Iberostar Quetzal PlayacarResponded 4 December 2012

    Dear Guest, Thank you for your detailed hotel review. We appreciate your positive comments and feedback about the hotel. We have shared your comments with our hotel team and we are all very happy that you enjoyed your stay with us overall. We regret to...More

    Reviewed 24 November 2012

    We frequent AI's in the riviera maya. This was our 8th resort ...all wonderful but the quetzal is now my favorite. It has both a great beach and a beautiful pool. We loved how you can just walk into the swimming pool. We loved both...More

    1  Thank Donovan541
    Reviewed 23 November 2012

    The staff were great and the entertainment was fantastic ! There were activities all day long for every age( yoga class, zumba, archery, rifle shooting,bingo, bicycling tours, water sports, scuba lessons, and incredile evening entertainment for all ages.) Joel and his entertainment staff were so...More

    2  Thank Shilpa G
    Response from IberostarMexico, Quality manager at Iberostar Quetzal PlayacarResponded 2 December 2012

    Dear Guest, Just a short note to thank you very much for your wonderful review sent to Trip Advisor. Your insightful comments are highly appreciated. Thank you again for sharing your trip with others who may be considering a stay with us. Looking forward to...More

    Reviewed 21 November 2012

    Let's start with the bad since it is a very short list. The bad: The coffee, the bed was hard, I had to leave after just five nights. The good The room, the food (The steakhouse and the Italian were the best) The Magnificent: The...More

    1  Thank Lemonstravel
    Response from IberostarMexico, Quality manager at Iberostar Quetzal PlayacarResponded 2 December 2012

    Dear Guest, Many thanks for your positive review. We are very delighted that you have had an enjoyable stay with us. Thank you for sharing your thoughts and experiences about your recent visit in our hotel. It was a great pleasure to read your valuable...More

    Royal Hideaway Playacar
    4,419 reviews
    #33 of 212 hotels in Playa del Carmen
    0.9 km
    Sunset Fishermen Spa & Resort
    1,064 reviews
    #77 of 212 hotels in Playa del Carmen
    0.1 km
    Hotel Riu Palace Riviera Maya
    5,601 reviews
    #45 of 212 hotels in Playa del Carmen
    0.6 km
    The Reef Playacar
    4,919 reviews
    #92 of 212 hotels in Playa del Carmen
    0.5 km
    Awards & Recognition
    GreenLeadersGold level
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Beachfront
    • Spa
    • Free Internet
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Spa
    • Bar/Lounge
    • Tennis Court
    • Adult pool
    • Outdoor pool
    • Price range
    • US$212 - US$563 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #15 Green Hotel in Playa del Carmen
    • #23 Top resorts Hotel in Playa del Carmen
    • #30 Spa Hotel in Playa del Carmen
    • #30 Family Hotel in Playa del Carmen
    • #31 Romantic Hotel in Playa del Carmen
    • #33 On the Beach Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 350
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, TravelUp, Travelocity, Hotwire, Cancelon, Evoline ltd, getaroom.com and TripOnline SA so you can book your Iberostar Quetzal Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Iberostar Quetzal Playacar Hotel Playa Del Carmen ,
    • Iberostar Hotel Quetzal Playacar ,
    • Iberostar Quetzal Playa Del Carmen ,
    • Iberostar Quetzal Playacar Playa Del Carmen, Mexico - Riviera Maya
    Add Photo Photos
    Traveller (5838)
    Pool & Beach (1486)
    Room & Suite (816)
    Dining (569)
    Hotel & Grounds (3259)
    Family and Play Areas (114)
    Bathroom (33)
    Business Centre & Event Rooms (19)
    Sunset Fishermen Spa & Resort
    1,064 reviews
    .11 km away
    Hotel Riu Palace Riviera Maya
    5,601 reviews
    .57 km away
    Royal Hideaway Playacar
    4,419 reviews
    .94 km away
    The Reef Playacar
    4,919 reviews
    .50 km away
    Nearby Restaurants
    El Tenedor
    482 reviews
    .97 km away
    Lara & Luca
    134 reviews
    .86 km away
    Casa Sofia Playa del Carmen
    741 reviews
    .81 km away
    96 reviews
    .85 km away
    Nearby Attractions
    Jetpack Adventures
    107 reviews
    .84 km away
    Riviera Maya
    766 reviews
    .97 km away
    Mexico Waterjets
    224 reviews
    .33 km away
    Piste Cyclable sur Paseo Xaman-Ha
    72 reviews
    .36 km away
    Ask a question
    Questions & Answers
    17 November 2017|
    AnswerShow all 4 answers
    Response from 65Jacqueline | Reviewed this property |
    They have an extended itinery with varied activities. Sports and dance activities during the day near the pool and on the beach. A nightly show with different themes every night. Airconditioned fitness building with a... More
    9 November 2017|
    AnswerShow all 2 answers
    Response from katts9903 | Reviewed this property |
    We were in building 21 and it was.
    Room Tips
    "Rooms 20-24 block are the best. Closest to pool and beach."
    Read review
    "Building 2100's is the closest to the beach"
    Read review
    "For monkeys, get a jungle view...close to the pool is nice, you can get both!"
    Read review
    "Get an ocean view room. It is awesome."
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing