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Iberostar Quetzal Playacar

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Iberostar Quetzal Playacar
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4,500 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Quetzal Playacar
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Showing 2,573: English reviews
Minneapolis, Minnesota
Reviewed 21 February 2012

I absolutely LOVE Iberostar Quetzal. Went there last year for a wedding and came back again with the gang. The staff there is amazing! They give you 100% attention and make sure you are having a great time while there. The food is great, especially the a la carte restaurants (which you need to make sure you remember to reserve...

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1Thank Sam L
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are committed to exceed our guests expectations. We love what we do and we will keep working hard to improve and succeed our standards. We appreciate that you took the time not only to write but also to recommend our property. One of the best satisfaction is to read that the most notable asset we have is...

weston super mare
Reviewed 21 February 2012

second time at this resort good choice of food good service staff coudnt do enough for you really friendly had agreat time hope to be back next year

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Thank ricky s
Monroe, Michigan
Reviewed 20 February 2012

My wife and I stayed at the Quetzal from 2/15 - 2/20. This was our third trip to Mexico. We arrived at the Hotel around 12:30, we were checked in without delay. With a sad face the staff stated they were overbooked for the week and upgraded us to a ocean front suite free of charge. Us and our luggage...

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10Thank mike b
Toronto, Ontario, Canada
Reviewed 19 February 2012

We just returned from a week at this beautiful resort - Feb 11-18, 2012. The resort grounds are amazing, you see so much wild life, the grounds are kept beautiful and clean, do not wear heels, the pathway is uneven stones so it make it difficult to get around if you have heels. The hotel lived up to my expectation,...

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6Thank Pauline M
Cambridge, Canada
Reviewed 19 February 2012

We just got back to Canada yesterday Feb 17,2012. WE HAD A BLAST! Food was very good, beach was fantastic, staff was very friendly. Rooms were clean and comfortable but bed was very very firm. If your looking for quiet its not your resort and not any fault of staff or customers. There are a lot of birds and monkeys,...

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4Thank Peter C
london
Reviewed 17 February 2012

Ended back in Quetzal as it was the only hotel in Playacar where we could get single occupancy room for my mum on a package from UK (with Thomas Cook). With a bit of preparation and stocking up we had a nice holiday. Most reviews go on about BEDS and FOOD, both can be a horror story. BEDS - We...

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1Thank JBlo45
Winnipeg
Reviewed 16 February 2012

Both the facility and service were excellent. The food was great with lots of variety and good taste. Can't say enough about the warm and friendliness of the staff. This was one of my best experiences of past winter vacations and locations. The location of the resort allows for easy access to Playa del Carmen and Cozumel. While this resort...

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8Thank InterestedWinnipeg
Manchester, United Kingdom
Reviewed 15 February 2012

my hysband and myself stayed here 23rd jan to 6th feb 2012, once again we had a fabulous time. weather a bit hit and miss but still a lot nicer than the uk. we got there around teatime and when we got to our room 2952 was not impressed, a pleasant word with reception and we was moved to 2212,...

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7Thank misty081
Comox, Canada
Reviewed 15 February 2012

Enough can't be said about the staff of the Iberostar Queztal/Tucan resort. They are all so warm, friendly, and helpful, and the "star friends" enthusiasm never wavers! The nightly entertainment was always fun, and something different every night. The buffets had plenty of delicious food and a good variety. We also ate at the Bonsai (Japanese), Uxmal (tropical) and the...

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8Thank DrunkenMonkeys
Toronto, Canada
Reviewed 15 February 2012

This resort is amazing! We travelled with our two children, three and five years old. They are so sad that we had to go home. The staff at this resort is exceptional. And the grounds are spotless. We stayed in building 21 which is close to the ocean and the pool, although we faced the neighbouring resort. Some nights their...

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5Thank GPAC46

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Free Internet
  • Bar/Lounge
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM884 - RM2,006 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#16 Green Hotel in Playa del Carmen
#23 Top resorts Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#32 Spa Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Quetzal Playacar staff and other travellers.
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Questions? Get answers from Iberostar Quetzal Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 2000-2400 more quiet”
re1232, 18 Apr 2017 | Read review
“Ask for a seafront room!”
357fraserp, 18 Apr 2017 | Read review
“doent matter where you go - if you dont like it you can usually change.”
Andyphilli, 17 Apr 2017 | Read review
“I'd choose an "inner" room, facing the jungle area, if possible.”
E2127RImichaelm, 17 Apr 2017 | Read review
“The rooms at the ocean front are great!”
fritzpeege, 16 Apr 2017 | Read review
5 of 5