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Iberostar Quetzal Playacar

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4,214 Reviews from our TripAdvisor Community

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Showing 2,447: English reviews
Ottawa, Canada
Reviewed 3 weeks ago

My wife and I spent a glorious week at this unique resort in early November. This resort is a twin with the Iberostar Tucan and share the theatre ( great nightly shows..singers not the best but circus and magic shows were great); The Hotels have five theme a la carte restaurants ( Steak House, Italian, Mexican, Mediterranean and Asian). We...

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Helpful?
4Thank GarnettOttawa_Canada
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for taking the time to share your recent experience at IBEROSTAR Tucan & Quetzal. It is great to hear that we met your room accommodation preference and that our amazing grounds and wildlife were an attractive surprise to enjoy. We also are glad to read that our friendly staff was very accommodating, especially from our partners...

Denver, Colorado
Reviewed 3 weeks ago

We are in our 50's. This was our 3rd trip to Playa Del Carment but our 1st trip to Iberostar. This resort is a great all around resort for couples and families. Service was fantastic! Food was good in variety and taste. Very clean resort. Nice pools. Activities are constant from am through the nightly shows being from 9:30pm-11pm. Plenty...

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2Thank Gary-Jennifer
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for the opportunity to recently host you at IBESROSTAR Tucan & Quetzal. We aim to provide our dear guests with memorable experiences at our beautiful facilities and with our fun entertainment activities and great services. It is fantastic to know that you enjoyed all of it. We look forward for your next trip to Playa del...

Moorestown, New Jersey
Reviewed 3 weeks ago

We love the Iberostar brand. We have stayed with them in Mexico and Jamaica. We have stayed in some of their "Grand" properties as well as their more moderate, family resorts. We have always had great experiences which is why we keep returning to the brand. However, when we arrived at Iberostar Quetzal on Wednesday, November 9th, we were told...

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3Thank Cindy E
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for your preference and for choosing IBEROSTAR Tucan & Quetzal to spend your recent vacations. We are glad to know that your enjoyed our amazing wildlife and natural setting as well as our resort services. Certainly, we aim to provide our guests with memorable experiences. Please, accept our most...

Denver, Colorado
Reviewed 3 weeks ago

We just returned from a week at the Iberostar Quetzal property. This was our 12th return to the property. We are still amazed! We've made many friends in our many visits. We remember so many of the employees and in return they remember us by name...that is our FIRST NAMES. We have so many to thank for our recent visit....

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3Thank WSCo1234
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, On behalf of all the staff IBEROSTAR Tucan & Quetzal, we would like to thank you for your loyalty over the years. We are certainly pleased to read that once again you enjoyed the most wonderful experience with us. We feel motivated by your kind flatters and special mentions and regards to each one of our staff who...

Seneca, Illinois, United States
Reviewed 4 weeks ago via mobile

Started out a little rough, I had requested a ground floor king bed, they tried to give us a third floor with double beds. I truly felt bad for the poor guy at the reception desk because I'd had about 6 hours of sleep in the last 72 so I was in total b mode. After explaining the fact the...

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Thank Monica H
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Tucan & Quetzal on your recent trip to Playa del Carmen. It is great to read that you spend such a wonderful family and friends’ time at our stunning beach and at our beautiful grounds. Your kind mention towards to all of our staff, Alexandra and Miranda is greatly appreciated and will be...

Reviewed 4 weeks ago via mobile

This is my 7th Riviera Maya trip... I brought 6 friends for a friend's birthday. Overall good resort. -Resort grounds were a beautiful jungle setting, tons of wildlife and waterfalls. -Public areas and bathrooms were all very well maintained and clean, even bathrooms near pool. -Food was good, honestly the only disappointment to me was the Mexican dinner restaurant. Service...

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Thank ads5129
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for having chosen IBEROSTAR Tucan & Quetzal to celebrate your friend’s birthday. It is wonderful to read your positive remarks about our beautiful grounds, amazing wildlife, tasty food, gorgeous beach and attentive staff; specially William and Marco. We truly regret to hear about the inconveniences you had at your room. Please know...

Reviewed 4 weeks ago

The hotel was very accommodating with our group of 7 with a last minute cancellation and people traveling on separate days. William "Billy " at the pool bar was a great bartender who always made sure you were ok and had what you needed. He was there for you to have a good time and made sure you were! Marco...

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1Thank Brianne M
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Tucan & Quetzal. We are happy to read that you enjoyed watching our amazing wildlife throughout our facilities and that our attentive staff was accommodating with your whole group, especially our partners William, Marco and Ramon with whom we will share your regards. We hope to welcome you again in your next trip...

Windsor, Canada
Reviewed 4 weeks ago via mobile

My bf and I booked last minute so we didn't have time to read reviews or look it up even so when we got there we were a bit Leary but ended up having a beautiful 4 day getaway Food was great and options were endless Staff were amazing and ready and willing to help William in the aqua bar...

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Helpful?
1Thank jwaltz0917
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for having chosen IBEROSTAR Tucan & Quetzal for your getaway to the Riviera Maya. We are happy to read that you enjoyed a fantastic time and that our tasty food selection, amazing natural grounds and attentive staff met your expectations. We will gladly be forwarding your special mention to our partner William for his remarkable service....

Reviewed 4 weeks ago

Its like a two for one. You have the jungle with all the wildlife and monkeys that visit your balcony daily, and the beautiful ocean. I loved this resort. The grounds are gorgeous and clean. Giving it 4 stars due to food being just ok but not bad either. Walking distance to Playa a plus! A must do!

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Thank Jennifer C
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are thankful to you for choosing IBEROSTAR Tucan & Quetzal to spend your vacations. We appreciate your kind words about our great staff services, our amazing natural surroundings and amazing wildlife. We are really glad to know you had a wonderful time. It would be an honor to host you again in a near future. Best regards,...

Reviewed 27 October 2016

I recently stayed at the Iberostar Quetzal for 6 days. We went for a friend's wedding and extended the stay to relax. The wildlife is amazing. The howler monkey's are scary at first, but tend to stay up high in the trees. Only one day did I wake from a nap to have them on my balcony! Drinks are best...

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2Thank nat0223850
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are grateful to you for recently staying at IBEROSTAR Tucan & Quetzal. We appreciate your positive remarks about our amazing wildlife which certainly is one of our best assets. It gives us great pleasure to read that our friendly staff showed their hospitality service and that our drink service exceeded your expectations. Regarding our bed mattresses, we...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM904 - RM2,243 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Quetzal Playacar staff and other travellers.
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Peterborough, Canada

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check your bed type ! 29xx is close to lobby ... 22xx is closer to pool.”
 of 5 bubbles 315lynnt, 7 Dec 2016 | Read review
“I didnt see any rooms with good views”
 of 5 bubbles AR_Chi2wn, 6 Dec 2016 | Read review
“If you are a light sleeper, try to get a room closer to the beach, otherwise howler monkeys will wake you up at 4 in the morning.”
 of 5 bubbles Vacationer2015, 1 Dec 2016 | Read review
“Ask for a room not too close to the theater. It get's really loud and the shows are at night.”
 of 5 bubbles CoBlueJay, 28 Nov 2016 | Read review
“Rooms in blocks 16 and 26 are close to the entertainment suite (and thus a bit noisy)”
 of 5 bubbles Mick_Butler, 23 Nov 2016 | Read review
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