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Iberostar Quetzal Playacar

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4,295 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Quetzal Playacar
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Showing 2,479: English reviews
Reviewed 4 weeks ago

I stayed at this hotel due to the fact that my friend was getting married here, couldn't have picked a better place. The hotel is located in the gated community of Playacar which is only a 120 peso taxi ride to the main shopping/restaurants of 5th Avenue. The hotel is clean and nicely decorated, it's modern and compliments the beautiful...

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Helpful?
2Thank Fluffygilly
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for expressing your positive remarks about your recent experience at IBEROSTAR Tucan & Quetzal. It gives us great pleasure to read that everyone that were joined at our hotel to celebrate such special occasion were pleased by our great services, lovely facilities, amazing staff attentions and our beautiful natural grounds. We truly...

Toronto
Reviewed 4 weeks ago via mobile

Arrived in 18th...so far.....excellente! The Bad; Can't think of anything negative to say. Ok, in great main floor ocean front room (#2005) with sliding door to patio, with gate to grassy area where my hammock awaits me everyday. Being main floor room, sliding door automatically locks! Lol Understandable...but did cause me to be locked out once. Staff were very fast...

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Helpful?
6Thank Heytoots1
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We appreciate you have taken the time to comment positively during your stay at IBEROSTAR Tucan & Quetzal. We are grateful to read that you are having a great time with us at our amazing beach and ground location, and that all our staff has been attentive and accommodating. We would like to thank you for your preference....

Reviewed 4 weeks ago via mobile

I've called the front desk and guest relations multiple times to no avail. I am writing this in a neighboring hotel wifi because there is no hotel wifi that works. Half the resort is out and the other half connects but doesn't allow me to access email, social media or web sites and maps. It just spins and times out....

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Helpful?
Thank Doug B
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, First of all, we would like to thank you for reviewing our hotel while you are still on vacation, this helps us a lot to keep working in the areas we need to improve. We do understand that the inconvenience you had with the internet was frustrating and we sincerely apologize for the lack of follow up of...

Carleton Place, Canada
Reviewed 4 weeks ago

Our travel agent recommended this place we read some soso reviews they are bogus. This was the best beach on the strip . Rooms were clean and comfortable air conditioning broke fixed right away the staff were soooooooo nice helpful and friendly Efood was great could have eaten at the buffet every night the ala cartes were great if you...

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Helpful?
5Thank slackrobertm
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for sharing your kind opinion regarding your recent visit to IBEROSTAR Tucan & Quetzal. We appreciate your positive comments about our wonderful beach and our friendly staff. We are happy to know our food experience and jungle feel was of your liking. We hope to welcome you again soon for another fantastic vacation. Kind regards, Quality...

Carleton Place, Canada
Reviewed 4 weeks ago via mobile

We had a great time - the great thing about this resort is that there is a jungle in the middle of it with howlers monkeys and a wide assortment of birds and water fowl. Plus others! Walking distance to Playa Del Carmen along the beach. Never bored at this place ! A la cartes were good and buffet was...

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Thank Janet B
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for recently staying at IBEROSTAR Tucan & Quetzal. It is great to know that you had an entertaining, tasty and great natural experience at our resort. It would be a pleasure to welcome you again. Attentively, Quality Manager IBEROSTAR Mexico

Boylston, Massachusetts
Reviewed 4 weeks ago

This was my fifteenth visit to the Quetzal. We were supposed to go last November and were moved to the Maya because of the fire. Although we enjoyed the Maya it was way too big for us and our hearts were at the Quetzal. We planned another trip for May and five days before we were to leave my husband...

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7Thank dolphin_lady
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for your preference by choosing IBEROSTAR Tucan & Quetzal on your recent trip to Playa del Carmen. We feel honored to know our hotel has provided you with so memorable experiences all over the years as well as a great partnership between our amazing staff members which are the best asset to...

Scarborough, United Kingdom
Reviewed 5 weeks ago via mobile

We went to iberostar quetzal for the 2nd and 3rd week of November. We were 4 family's with 2 kids each ranging from 6 to 16. We absolutely loved this holiday. We were recommended it by a friend and we weren't disappointed. Service was A1 the food absolutely delicious the pool amazing the beach mind blowing. None of us wanted...

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3Thank wonkydonky25172
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for your recent family group vacation at IBEROSTAR Tucan & Quetzal. It is fantastic to read that your experience with us was a memorable one and that our amazing staff service, delicious culinary experience and our stunning beach were a highlight during your stay. We are grateful for your kind recommendation and will be looking forward...

Hickory Corners, Michigan
Reviewed 13 December 2016

Our first experience in Old Mexico. Built around a jungle with waterfalls, tall trees, well lit footpaths abound. Wildlife include howler monkeys, coati, peacocks, flamingos, ducks, and other critters. The rooms are spacious, and spotlessly clean, as is the bath/shower area. The various pools on the way from the rooms to the beach are always fun places to swim and...

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Helpful?
4Thank Sid D
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for sharing your recent experience at IBEROSTAR Tucan & Quetzal on your first trip to the Riviera Maya. It is wonderful to hear that your stay with us exceeded your expectations thanks to our beautiful grounds, pleasant facilities, and gorgeous beach; as well as for the hospitality and attentiveness of our staff. We strive to provide...

Boston, Massachusetts
Reviewed 12 December 2016

We celebrated our destination wedding at this hotel and we and our 70 plus guests were impressed by the Service provided by all staff members. From management to housekeeping always a genuine smile and a great attitude to make your stay a memorable one. The FOOD was so good and very well presented from the buffetts to room service and...

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5Thank JulieFonzi
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for having chosen IBEROSTAR Tucan & Quetzal as your destination wedding. We could not be happier to read that our great service and delicious gastronomic experience were a highlight during your experience with us. We also truly appreciate your king recognition to our amazing staff members Connie, Tania, Reyna, Dafne and Margarita...

Liverpool, United Kingdom
Reviewed 11 December 2016 via mobile

I really can't put into words how amazing this hotel is Best experience in my entire life Food: Absolutely exceptional, the buffet had so much choice and freshly served things. The A la Cartes were outstanding the service was second to none. The Japanese restaurant was the best in my opinion..make sure you are hungry when visiting here as there...

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8Thank Fern B
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are thankful for having recently hosted you at IBEROSTAR Tucan & Quetzal. It is such an honor to read that each one of our services and attentions, from our tasty food to our lovely grounds, gorgeous beach and fun entertainment meant the best experience to you. We are truly grateful to you for taking the time to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM838 - RM2,255 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#22 Top resorts Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#32 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Quetzal Playacar staff and other travellers.
562 questions
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Peterborough, Canada

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Middle of the resort...we were in building 24 which we loved.”
 of 5 bubbles volley11, 18 Jan 2017 | Read review
“Rooms have a view of the forest or ocean view. The ones with ocean view have hammocks too.”
 of 5 bubbles 797cristinaf, 8 Jan 2017 | Read review
“We were in building 22 which was very close to the beach and pools.”
 of 5 bubbles w00bles, 7 Jan 2017 | Read review
“Rooms farther from theater are quieter.”
 of 5 bubbles jwright2017, 4 Jan 2017 | Read review
“If you love monkeys- building 13 or 14 or any one facing the jungle on 3rd floor”
 of 5 bubbles missinmexico, 3 Jan 2017 | Read review
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