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Playacar Palace

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Traveller (386)
Dining (167)
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Overview
  • Excellent84%
  • Very good11%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Playacar Palace
Offers & Announcements: Package Deal
Hotel deals
Offers from Playacar Palace
Offers & Announcements: Package Deal
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Reviews (354)
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1 - 5 of 310 reviews
Reviewed yesterday

I have gone to Moon Palace for many years and this year decided to try a smaller resort. Playacar Palace is much smaller and more intimate. Conveniently located near 5th Avenue for shopping and the ferry dock to Cozumel. The service at Playacar is top...More

Thank Jean A
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded yesterday

Dear rad718, Thank you for your loyalty to Palace Resorts and specially for choosing us this time for your vacation destination. We appreciate the time taken to write such a detailed review praising the amazing services of the staff. The employees here at Playacar Palace...More

Reviewed 2 days ago

We’ve been to playa del Carmen/cancun/Cozumel area over 30x and the food was the best we’ve had. The workers were great! Room service great! Bed was amazing in comfort. The pool always had enough seats in the shade!!More

Review collected in partnership with this hotel
Thank lestragross
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded yesterday

Dear lestragross, Thank you for your positive review. It was indeed our pleasure hosting you here at Playacar Palace. We are certainly appreciative of you highlighting our Five Star facilities, delicious food, and amazing services which resulted in an amazing vacation since this is our...More

Reviewed 2 days ago

It was a very nice resort. Clean friendly not overly fancy. The pool stage Daniela and Sonja were fantastic. They worked hard and always had a smile. The best employees. I would definitely go back just because the staff were so great!More

Review collected in partnership with this hotel
Thank lnoon722
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded yesterday

Dear lnoon722, Excellent customer service is what Playacar Palace is all about offering to you our most valued guest. It is absolutely delighting to learn that you and the wedding group had an experience that meet your expectations. Each team member mentioned will be commended...More

Reviewed 2 days ago

First, I would like to thank Paola, Tania (Diamond Concierge) and Eder (Pool and Beach Concierge) for making our visit special. The restaurants are fantastic! Akimia is a very special dinner event that you should try. I would like to thank Francia, for explaining each...More

1  Thank 845adamjh
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded yesterday

Dear 845adamjh, Please allow us this opportunity to express our gratitude for your positive feedback on TripAdvisor. It was indeed a pleasure to have hosted you at Playacar Palace. It is also great knowing that our team members and food quality conveyed 100% quality service...More

Reviewed 2 days ago

we had a 2 person, ocean view room with a king bed. The view was gorgeous, the beds were comfortable and there were amenities out the roof! Everyone here was amazing and wanted to make sure you had the best vacation ever! Everything was all...More

Thank baylor222018
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded yesterday

Dear baylor222018, On behalf of the entire Playacar Palace team, I would like to extend our gratitude to you for sharing your great vacation experience on TripAdvisor. We are highly appreciative of your confidence in choosing us as your vacation destination. We are extremely delighted...More

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Most Booked Properties in Playa del Carmen
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About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Beachfront
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$395 - US$783 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Playa del Carmen
#10 Top resorts Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$395 - US$783 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Playa del Carmen
#10 Top resorts Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (386)
Dining (75)
Pool & Beach (55)
Room & Suite (48)
Governor Suite (52)
Superior Deluxe Room - Partial Ocean View (40)
Amenities (18)
Family and Play Areas (5)
Questions & Answers
Ask a question
Becky S
14 June 2018|
Answer
Response from PR Manager P | Property representative |
Dear Becky S, Thanks for your interest in Playacar Palace, we truly hope to have the opportunity to host you for your upcoming vacation, please note that we do offer connecting rooms categorized as Superior deluxe... More
0
Votes
Mark H
12 June 2018|
AnswerShow all 2 answers
Response from PR Manager P | Property representative |
Dear Mark H, Thanks for your interest in Playacar Palace, please note that we do provide beach towels to use in our facilities, we do not provide towels to use outside the premises. Please feel free to contact us... More
0
Votes
Room Tips
"it was a lovely room very clean but just a little damp."
Read review
"Don't miss dinner at Alkimia and the Mayan restaurants."
Read review
"ocean view rooms have a ton of light, but if you ask for partial ocean view its still a great deal."
Read review
"Absolutely book an ocean view."
Read review
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