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Playacar Palace

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3,949 Reviews from our TripAdvisor Community

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Showing 3,175: English reviews
Reviewed 2 days ago NEWvia mobile

We came here for my brother's wedding. My oldest daughter has Celiac Disease and the hotel and restaurants handled her dietary restrictions with confidence. We were given a translation card in Spanish stating her dietary restrictions and were instructed to hand it to hostesses, wait staff and the chef. We felt well taken care of. My only recommendation is that...

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1Thank Karin S
Birmingham, Michigan
Reviewed 2 days ago NEW

I will begin with the positive things. The hotel is beautifully located with a wonderful view and nearby walk to ferry going to Couzemel and shopping on 5th Avenue. They work very hard at keeping the hotel clean and the staff is pleasant and try to accommodate. The spa was very nice as were the staff in it. The Akima...

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Thank Loves_Travel2014
Spokane, Washington
Reviewed 2 days ago NEW

Be aware of the Palace Resorts sales pitch. The resorts are beautiful, and the service is great. If you decide to buy into their resorts membership be aware that they will push you to buy into the higher levels. They will tell you that you can receive the higher quality service and rooms by paying extra. Unfortunatly my wife and...

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Thank justahelper4
Granada Hills, Ca
Reviewed 2 days ago NEW

Talk about push over staff! No one does anything here and you need to wait half an hour for someone to attend you and once they do thats not there job title so they send you to someone that sits right next to them but you have to wait another half an hour. Dirty grout in between tiles, your toilet...

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Thank julioernes2a
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you, Mr. Julioernes, for bringing your situation to my attention and to that of my managers. Since your review came to my attention, I have held meetings with my senior level staff and have I offer you an apology for not be able to satisfy your expectations. Unfortunatetly, the most part of your review was not reported to our...

Reviewed 3 days ago NEWvia mobile

This place was so beautiful!!!! It is a little slower pace and smaller than other resorts that I liked, but it was close to 5th Avenue so you have options. I also love that you could catch the ferry to Cozumel. The beach is simply beautiful and the staff was really nice. They also had a really nice kids play...

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1Thank Kara P
Buena Vista
Reviewed 3 days ago NEW

We enjoyed ourselves very much. Liked the much more relaxed atmosphere at this resort. Wanted more entertainment options in the evening. Would like more snack options at night other than room service. Were you can go ang get it yourselves.

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Thank Richard R
Ancaster, Canada
Reviewed 4 days ago NEWvia mobile

My husband and children (ages 6 & 7) had the great privilege to stay at Playacar Jan 7-14 as Elite Members. We'd previously stayed at Moon Palace and enjoyed the significant amenities for children and families there including the kids club, flowrider etc. While Playacar Palace is a smaller boutique hotel, it's service and quality along with ideal location in...

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2Thank KiranKumar303
Montreal, Canada
Reviewed 4 days ago NEW

Excellent resort, been going there for over 6 years, keep going back. People are very friendly and attentive to you having a great vacation. All restaurants are great. Alchimia experience is a must try. Highly recommend it! David and his staff have done a great job.

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1Thank R T
Franklinville, New Jersey
Reviewed 4 days ago NEW

We were invited to the first private pasta lesson in December by manager Damia'n Garcia and Chef Juan David. Chef Daniel started the lesson with wine and assorted cheese as Chef Juan David started the prep on the pasta ,mixing and running it through machine to get the correct thickness,Chef David spent the time to show us how to make...

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2Thank richsudol
London, Canada
Reviewed 5 days ago NEW

Anniversary dinner was amazing in the Italian Restaurant thanks to Manager Damian Garcia, Chef Rogelio, Hostess Marlen and best of all Waiter Pedro. They set up a beautiful table for us and then treated us to a special meal, topped by Pedro's special dessert. It was wonderful. _ Marlene and Dale Stolk, London, Ontario, Canada

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Thank mardale2017

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM2,162 - RM3,602 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Travelocity, Cheap Tickets and Jetsetter so you can book your Playacar Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#11 Top resorts Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Playacar Palace staff and other travellers.
379 questions
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Questions? Get answers from Playacar Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It appeared to me that most of the rooms offered a view of the water.”
 of 5 bubbles Loves_Travel2014, 19 Jan 2017 | Read review
“Don't buy into their system”
 of 5 bubbles justahelper4, 19 Jan 2017 | Read review
“Our original view was of the pier we were switched to ocean front If your not happy ask if you could be switched we did”
 of 5 bubbles richsudol, 17 Jan 2017 | Read review
“all rooms have views of ocean”
 of 5 bubbles mardale2017, 16 Jan 2017 | Read review
“Ask the room of your dreams with sea view”
 of 5 bubbles derlylopez, 15 Jan 2017 | Read review
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