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Playacar Palace

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Traveller (386)
Dining (167)
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Overview
  • Excellent85%
  • Very good10%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Offers from Playacar Palace
Offers & Announcements: Package Deal
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Reviews (349)
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All reviewsmayan restaurantdiamond conciergepool conciergeferry to cozumelitalian restaurantdavid rubioluna loungelobby bardel marchef's dinnermo mo no hanaentertainment staffvacation plannerspaddle board yogachef juanpalace memberskids club
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1 - 5 of 305 reviews
Reviewed yesterday

Less expensive than Cancun. Less wave action due to Cozumel Island. Clean water, great service. Lots to see and do. Ferry boat to Cozumel. El Ha day park is nearby, go swim with the dolphins. Rent a car in Cancun or take shuttle bus service....More

1  Thank larrysI2089NJ
Reviewed yesterday

We had our wedding here and hosted 56 guests. Mara Martinez is a DREAM come true. I have never worked with someone so professional, organized and helpful. If you are looking to have someone take control on your wedding day and manage all of the...More

Thank Amy S
Reviewed 2 days ago

As a member of Palace Resorts and have been to a few, we went to Playacar on a day trip several years ago and thought it was nice then but when we stayed here, it was exceedingly pleasant. The staff, restaurants and food especially the...More

Review collected in partnership with this hotel
Thank nandow52
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded yesterday

Dear nandow52, Our team is absolutely filled with excite having been in receipt of your wonderful review which reflects your awesome experiences attained whilst with us, thank you for your loyalty to Palace Resort and for making us this time part of your vacations. We...More

Reviewed 3 days ago

The hotel's best assets, as many reviews mentioned, are its staff. There are too many to mention as they all deserve much credit from those on the front desk, in the restaurants, entertainment and in bars, to the bell boys room service and cleaning ladies....More

2  Thank MVM_12
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded yesterday

Dear MVM_12, Thank you for your exciting review expressing how "memorable" your experience was during your awe-inclusive vacation at Playacar Palace. We are thrilled to learn that your expectations were most definitely exceeded regarding the exceptional services delivered by our staff. A whole-heartened thank you...More

Reviewed 4 days ago via mobile

The staff is amazing, especially the 3 ladies that run the Playroom! My 10, 6 and 2 year old were all constantly entertained and cared for and they looked forward to the variety of activities everyday! :)More

Thank clkcrog
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 3 days ago

Dear clkcrog, We continuously endeavor to go beyond our guests´ expectations, so it is rewarding to hear that these efforts are noticed. I shall ensure that all of your kind comments and praise are passed on to the Playroom team. Thank you for choosing Playacar...More

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Most Booked Properties in Playa del Carmen
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About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Beachfront
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$386 - US$778 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$386 - US$778 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (386)
Dining (75)
Pool & Beach (55)
Room & Suite (48)
Governor Suite (52)
Superior Deluxe Room - Partial Ocean View (40)
Amenities (18)
Family and Play Areas (5)
Questions & Answers
Ask a question
Mark H
12 June 2018|
AnswerShow all 2 answers
Response from PR Manager P | Property representative |
Dear Mark H, Thanks for your interest in Playacar Palace, please note that we do provide beach towels to use in our facilities, we do not provide towels to use outside the premises. Please feel free to contact us... More
0
Votes
Room Tips
"Absolutely book an ocean view."
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"The room was very nice"
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"Room 200 is very spacious with a large walkout balcony with sunbeds facing the sea."
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"if you don't have seats by the pool ask for the pool concierge, they are excellent at accommodating any..."
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