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Playacar Palace

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Traveller (465)
Dining (178)
Storyboard
Ratings and reviews
Travellers' Choice2018 Winner
  • Excellent86%
  • Very good10%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
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What's included
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
4 Star Hotel
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the...
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Location and contact
Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Hotel website
18.9 km to Cozumel Airport
127 restaurants are within a 0.5 km radius
6.3 km from Xcaret Park
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (429)
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Traveller rating
308
38
10
2
2
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308
38
10
2
2
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1 - 5 of 360 reviews
Reviewed yesterday via mobile

We have just returned from our stay at Playacar Palace! It is an amazing hotel which provides first class service. Unlike its sister hotel Moon Palace /Grand at Moon Palace it provides a personal service which is second to none. We got to know the...More

1  Thank TM2SGM
Reviewed yesterday via mobile

My family (parents plus 3 daughters 15+) spent a magical 11 days here. Facilities and service was second to none. As a family with a range of dietary requirements we were delighted to be asked about our needs as we went into each restaurant and...More

1  Thank Aileen J J
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded yesterday

Dear Aileen J J, Receive our warmest greetings from Playacar Palace. We thank you for sharing your vacation experience with us and publicly showing your appreciation. It was truly rewarding to have read that you experienced that top-notch level of service that we take pleasure...More

Reviewed 2 days ago via mobile

I went here for the beach and came out this trip happy with all the wonderful people and employees I met. Special shout out to the following employees. Paula Felipe Ivonne Lety Cristina I truly enjoyed my trip and have all of these wonderful people...More

Thank Xavier H
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded yesterday

Dear Xavier H, Thank you for your commendations on our staff for their genuine and professional service; we are truly blessed to have such an AMAZING team. We thank you for choosing our resort and we hope to host you back! Cordially, D. Rubio Playacar...More

Reviewed 2 days ago

We just returned from a vacation celebrating our 50th anniversary with our 3 kids, 2 spouces and our 3 grandkids. We had 5 rooms for 10 people. The rooms were large and comfortable. Everyone had an ocean view. The beds were extreamely comfortabe. The all...More

Thank Lance M
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded yesterday

Dear Lance M, It gives us great joy to know you have had a wonderful time with us and also that you were well pampered. Here at Playacar Palace, our main goal is to ensure that you, our valued guest, is always well taken care...More

Reviewed 2 days ago

My husband and I have been members of Moon Palace Resorts since 2004 and have always enjoyed visiting all of their resorts, However, over the years we have become quite fond of a select few. Our favorite by far is Le Blanc, followed closely by...More

Thank Nuvia R
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded yesterday

Dear Nuvia R, Having a beautiful vacation is what we look forward to hearing from all our valued guests. It brings us great pleasure here at Playacar Palace to know that your vacation with us was nothing short of being wonderful. We appreciate your kind...More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Beachfront
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$397 - US$838 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$397 - US$838 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (465)
Dining (86)
Pool & Beach (67)
Room & Suite (56)
Governor Suite (52)
Superior Deluxe Room - Partial Ocean View (40)
Amenities (18)
Family and Play Areas (7)
Questions & Answers
Ask a question
Laura M
19 July 2018|
AnswerShow all 6 answers
Response from Felipe B | Reviewed this property |
It takes around 45 minutes from the airport to the hotel. Regarding the price, I am not sure as we took the hotel shuttle.
0
Votes
angharadthoma
14 July 2018|
Answer
Response from PR Manager P | Property representative |
Dear angharadthoma, Most of the stores accept USD dollars and pesos, you can also use your credit or debit card, there are many options for currency exchange but most places will charge a commision therefore if you... More
1
Vote
Room Tips
"All rooms are ocean view. We liked the 3 floor."
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"Higher floors may have better view, but a walk out patio on the main level is great for bar and pool access."
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"Ask for 4th or 5th floor with a balcony"
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"Walkout Rooms to the pool and beach offered."
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