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Playacar Palace

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Traveller (308)
Dining (163)
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Overview
  • Excellent87%
  • Very good10%
  • Average2%
  • Poor0%
  • Terrible1%
Travellers talk about
“luna lounge”(10 reviews)
“pool concierge”(11 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Offers from Playacar Palace
Offers & Announcements: Package Deal
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Offers from Playacar Palace
Offers & Announcements: Package Deal
Hotel deals
Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (199)
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Traveller rating
149
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149
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1 - 5 of 173 reviews
Reviewed today

Like all Palace resorts, the defining feature of the Playacar Palace is the service received from the staff. Playacar Palace is a lot smaller than the Moon Palace Resort, which is half an hour's journey north, and as a result is able to give a...More

1  Thank HairyLemon2013
Reviewed yesterday

This was our second time at a Palace resort & it was once again excellent. I can't say enough about the staff. Always ready to help, always smiling, but never hovering. We had Silvia & Raina (sp?) taking care of us most days by the...More

1  Thank Larry C
Reviewed yesterday via mobile

Weve just got back from a great hiliday in mexico and mainly due to the fantastic staff at playacar. The beach unfortunately was really disappointing with so much seaweed however the hotel was fantastic, with lots of restaurants and entertainment every night. Firstly Ezequiel and...More

Thank Jay D
Reviewed 2 days ago via mobile

Just got back from another week at Playacar palace ...this was our 2nd time to visit Playacar palace and although we had a good week I was pretty bummed to see how much the beach has changed on top of the amount of seaweed in...More

Thank Erin O
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded yesterday

Dear Erin O, There is nothing better for us to hear from valuable guests like you, provided us with the honor of already planning to return to our beautiful Resort, we want to thank you for giving us the opportunity to host you at Playacar...More

Reviewed 2 days ago

WOW! What a wonderful time we are having here this week. The BEST and most friendly staff. Kudos to Omar, Carmen, Joel ,Silvia, Daniela, Gerardo, etc. at the aqua & wet bar! Absolutely fabulous!!! Thank you all so much.More

Thank SunfunMX
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded yesterday

Dear SunfunMX, We would like to express our gratitude for writing your positive comments about your visit, highlighting the amazing services provided by our warm staff, this means so much to us. Thank you for sharing your comments with us, it will be a pleasure...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Beachfront
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$410 - US$757 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$410 - US$757 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (308)
Dining (71)
Pool & Beach (52)
Room & Suite (45)
Governor Suite (52)
Superior Deluxe Room - Partial Ocean View (40)
Amenities (18)
Family and Play Areas (5)
Questions & Answers
Ask a question
kimsubrin
17 April 2018|
AnswerShow all 2 answers
Response from PR Manager P | Property representative |
Dear kimsubrin, Thanks so much for your interest in Playacar Palace, we would love to host you for your next vacation, The rates for Interval International can be checked on this number 1-305-925-3094. Please feel free to... More
0
Votes
louise f
16 April 2018|
AnswerShow all 4 answers
Response from intlgranolagirl | Reviewed this property |
The WiFi is pretty darned good. I could watch Netflix when I wanted. I kept my phone on airplane mode so would have to log back in now & again, but it was all fine.
1
Vote
Yorkibear
9 April 2018|
AnswerShow all 3 answers
Response from PR Manager P | Property representative |
Dear Yorkibear, Thanks so much for your interest for Playacar Palace, we went through a major renovation last year, our superior deluxe rooms are 525 sq foot. The bathroom doors were changed and are now solid. We... More
1
Vote
Room Tips
"Room facing the pool are loud during the day due to activities, but heck - you shouldn't be in your room..."
Read review
"Come on down for a great time!"
Read review
"ask for sea or aesthetic view, internally the rooms are lovely and none are far away"
Read review
"We prefer the 5th floor,"
Read review
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