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Bahia Del Espiritu Santo S/N, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Beat the winter blues
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US$341
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US$313
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Free cancellation until 25/03/22
Official websiteUS$340
Booking.comUS$473
travelup.comUS$624
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (1966)
Pool & Beach (382)
Videos (1)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Playacar Palace
Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Diving
Snorkelling
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
Spanish
Hotel links
Special Price:Beat the winter blues
1853Reviews760Q+A100Room tips
Traveller rating
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Popular mentions
Liana S wrote a review Yesterday
3 contributions
Playacar Palace is our home away from home. A small resort compared to other Palace resorts gives it a more personal feeling. Our favorite, warm and friendly Lupita at the guest service desk, made making all of our spa service and tour appointments so easy. A relaxing day at the pool wouldn’t be complete with out the attentive and pleasant service of Perla, Basilio and Ignacio. We look forward to seeing them every visit and catching up. Artemis and Juliessa at the Del Mar cafe gave us outstanding service and pleasantries. I love having my wood burning pizzas made by the exceptional Alfredo. The Japanese Momo restaurant serves a good variety of options. Salvador went out of his way to find me a flavor of ice cream from a different restaurant and to bring it to me at our table. Lastly, Playacar is a warm, inviting smaller resort for a relaxing experience with the added feature of having the town of Playa del Carmen to visit and shop plus it is closely situated to the ferry terminal for a day trip to Cozumel. Cant wait to go back. If I had to make one change to the resort, it would be that it had an actual sit down Mexican restaurant like Moon and Cozumel Palaces do.
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Date of stay: October 2021
Location
Service
Sleep Quality
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Kathleen H wrote a review Jun 2021
Ormond Beach, Florida128 contributions40 helpful votes
+1
Hotel's Favourite
My husband and I have stayed at Playacar Palace several times because it is AMAZING. First, the location is perfect- right next to 5th Avenue but far enough from the hustle and bustle to feel secluded. Also, if you are an animal lover like me, the property is right next to a small animal preserve where you can spot agoutis, coatis, and peccaries. We were upgraded to a concierge level room on the 4th floor. What a view! And our room was always well-stocked. Ricardo not only made sure we had plenty of drinks and snacks, but also made my husband and I smile with his kind words every day. The food is delicious. My favorites were the the pasta alla ruota at Bocelli (I mean, pasta cooked in a giant wheel of cheese?!?!), all the pizza cooked in the wood-burning oven next to the pool, and of course you can't beat avocado toast for breakfast in bed! The pool was great, as always. Plenty of chairs, different food carts every day, and great service. Ancelmo at the Aqua Bar made the best drinks! Speaking of drinks, the drinks at the Lobby Bar were also top notch. Thank you Felipe and Herlin! After all the margaritas and cervezas, the spa was much needed. Rosario took great care of me during hydrotherapy, my masseuse Marina worked out all my knots, and Margarita did an amazing facial. The nightly shows were impressive, too. Even though I've seen the Michael Jackson show numerous times, I still love it so much! Lev is perfection! Can't wait to come back Playacar Palace for another vacation soon!
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Date of stay: June 2021
Rooms
Cleanliness
Service
4 Helpful votes
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Response from social media Palace Resorts, Propietario at Playacar Palace
Responded 22 Jun 2021
Dear KtheRunner; Thank you very much for taking the time to share your experience with us and for giving us as always the opportunity to host you and create once again another fabulous vacation for you. It is wonderful to know that you were able to enjoy a fantastic stay, with great facilities, comfortable accommodation, and delicious offerings and with the excellent attention and service from the entire staff. We very much appreciate your recommendation and we will be delighted on having you back very soon for another extraordinary vacation. Best regards, David Rubio General Manager Playacar Palace
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sbris2 wrote a review Yesterday
1 contribution
It was amazing vacation in Mexico.Playa Del Carmen Palace Resort was absolutely beautiful resort.. Oceanview room with whirlpool was a good experience. Manuel, Sara, and Jessica(Guest Service) were wonderful. Thank you!
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Review collected in partnership with this hotel
Date of stay: October 2021
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Response from Alan Guzmán, Propietario at Playacar Palace
Responded yesterday
Dear sbris2: Thank you for choosing Playacar Palace. We are glad to know that you were able to fully enjoy the entire facilities, the all-inclusive offerings, and all in all the excellent attention and service provided by our amazing staff. Rest assured our staff will now about your delightful comment. we hope to see you soon for another extraordinary vacation. Best Regards, David Rubio General Manager Playacar Palace
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Jeane K wrote a review 16 Oct
Edwardsville, Illinois2 contributions1 helpful vote
Great all-inclusive resort. Excellent food and drinks. Service was fantastic. Special thanks to these people for their great service. Gaby – Great pool/beach food and drink service Eder – As our concierge he handled many reservations and requests Nacho (Ignacio) – Gave us great personal service at the pool. Set up our chairs and umbrellas, handled drink and food orders. Daniel – Suggested multiple great wines at the restaurants Luis – Did a great job getting us to the airport Abner – Great waiter who made Mayan coffee several times Rosa – Has made our spa and trip reservations the last four times. Has always done a great job.
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Review collected in partnership with this hotel
Date of stay: October 2021
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Response from Alan Guzmán, Propietario at Playacar Palace
Responded yesterday
Dear Jeane K; Thank you for taking the time to share your comments and for choosing us as your vacation destination. We are glad that your overall experience was really positive where you were able to enjoy many aspects of our property and our service. We appreciate the kind mentions of our team members who will be personally recognized for their impeccable customer service and dedication. We hope to see you soon in the future. Best regards, David Rubio General Manager Playacar Palace
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Misty S wrote a review 16 Oct
Sacramento, California6 contributions3 helpful votes
We traveled to Playacar Palace for 10 nights in Oct. Eder the new Diamond Concierge took care of everything! Upon arrival we were given the results of all of his hard work and he hit it out of the park! Everything was planned perfect. We didn’t have a single thing that wasn’t taken care of. His new position fits him perfect! We had dealt with him as the pool concierge and to see him given the opportunity to advance in his career is great! If going be sure and enjoy the Italian restaurant,Bocelli! The manager Daniel has put together a team that is so cohesive and like minded that you can not help but have a meal that is the best. What’s nice is the way the menu is set up if you do all the courses they combine to be a meal to be raved about. If you want just the mains you can order just them or pick a couple and feel the love the chef has sprinkled in! Nayell is a remarkable chef and knows her stuff! Luis,Ricardo,Abner, Dabur and Felix deliver her creations with such professionalism that you feel like you are the only people there yet they do it with each table! The choices are great and the portions are perfect. The location on Playacar can not be beat, shopping is right there and Cozumel is just a short ferry ride away for a day trip. We can not wait to return, see you in June!
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
Room Tip: They all have a great view!
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Response from Alan Guzmán, Propietario at Playacar Palace
Responded yesterday
Dear Misty S: Thank you for choosing Playacar Palace. It has been a pleasure to have you with us and pamper you with the service that Palace Resorts is known to provide. We are glad to know that you were able to fully enjoy the entire facilities, the all-inclusive offerings and all in all the excellent attention and service provided by our amazing staff! We remain at your service and it will be a pleasure to welcome you back soon. Best Regards, David Rubio General Manager Playacar Palace
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PRICE RANGE
US$310 - US$587 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
playacar palace hotel playa del carmen, playacar palace mexico, playacar palace resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
201
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Frequently Asked Questions about Playacar Palace
Which popular attractions are close to Playacar Palace?
Nearby attractions include Parque Los Fundadores (0.4 km), Zona Arqueológica Playa del Carmen (0.3 km), and Paseo del Carmen Shopping Mall (0.1 km).
What are some of the property amenities at Playacar Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Playacar Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Playacar Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Playacar Palace?
Yes, free parking is available to guests.
What are some restaurants close to Playacar Palace?
Conveniently located restaurants include Senor Frog's Playa del Carmen, Hard Rock Cafe, and Mr. Dog Del Caribe.
Are there opportunities to exercise at Playacar Palace?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Playacar Palace have an airport shuttle?
Yes, Playacar Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Playacar Palace?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Playacar Palace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.