We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Playacar Palace

Save
Traveller (386)
Dining (167)
Storyboard
You may also like
See all
Nearby Hotels
Overview
  • Excellent85%
  • Very good10%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Playacar Palace
Offers & Announcements: Package Deal
Hotel deals
Offers from Playacar Palace
Offers & Announcements: Package Deal
Hotel deals
You may also like
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$598.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "d86caa6b7a8f4756912487ed92c3f82d", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":155824,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[33403207],"additionalContentIds":[],"pollCount":0,"checkin":{"day":1,"month":7,"year":2018},"checkout":{"day":2,"month":7,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":598,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"d86caa6b7a8f4756912487ed92c3f82d","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":662,"lowestMetaPrice":598,"additionalPartner":false,"highestMetaPriceDisplay":662,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":662,"lowestMetaPrice":598,"highestMetaPriceDisplay":662,"hotelName":"Playacar Palace","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImQ4NmNhYTZiN2E4ZjQ3NTY5MTI0ODdlZDkyYzNmODJkIiwiQUlLIjoiNzZlNTU4ZmFmY2I1NGU5ZWFjNWZlNjIwNjZhYmU0NTIifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "01/07/2018", "checkOut": "02/07/2018", "lowestPrice": "US$598", "hasDates": true, "hacComplete": true, "contentIdMappings": {"33403207":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (358)
Filter reviews
314 results
Traveller rating
269
32
10
1
2
Traveller type
Time of year
LanguageEnglish
More languages
269
32
10
1
2
Show reviews that mention
All reviewsmayan restaurantdiamond conciergepool conciergeferry to cozumelitalian restaurantdavid rubioluna loungelobby bardel marchef's dinnermo mo no hanaentertainment staffvacation plannerspaddle board yogachef juanpalace memberskids club
FilterEnglish
Updating list...
1 - 5 of 314 reviews
Reviewed today via mobile

I visited mexico with my husband and daughter and we absulotely loved it! From the rooms to the food to staff, everything was amazing! Rooms were very clean and modern, food was outstanding with a great selection of different cuisines to enjoy! Above all, we...More

Thank kellymcintyre135
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded today

Dear kellymcintyre135, We are thrilled to be in receipt of your fantastic review expressing your amazing family vacation had with us. At Playacar Palace, we strive to provide impeccable service to our valuable guests, therefore, it is of great excite having heard that the cleanliness...More

Reviewed yesterday via mobile

We got married at Playacar Palace in June of 2018 and it was perfect! It exceeded my expectations in every way. Prior to choosing playacar palace, my sister and I spent nearly 10 hours searching for the best venue and landed on Playacar palace because...More

Thank Krista V
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded today

Dear Krista V, Thank you for selecting us as your heavenly oasis for this such an unforgettable celebration of your Wedding. We are pleased to have learned that the wedding was incredible and that the unforgettable memories were amazing at Playacar Palace all of this...More

Reviewed yesterday via mobile

A party of friends and i stayed at this amazing resort for 4 days and every minute was worth it. We had so much fun and enjoy all the restaurants and everything it has to offer. Completely satisfy definitly coming back soon.

Thank Ben_Smith06
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded today

Dear Ben_Smith06, The best recognition we could ever have are your sincere words and certainly, we are pleased to read the exceptional comments towards our daily entertainment and restaurants. We all eagerly await your next visit! Cordially, D. Rubio Playacar Palace G.M

Reviewed 2 days ago via mobile

My family have been to Playacar Palace on May and here gave me an unforgettable journey. The food was the best.The room was nice and the bed was really comfort. The workers were excellent service and there were some Waiters who had a very good...More

Thank Kathy123w
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded today

Dear Kathy123w, There is nothing more important for us than receiving your comments and learn more about your recent stay with us. Thank you so much for taking the time to write your review, we sincerely appreciate it. We are truly proud of your highlights...More

Reviewed 3 days ago

I have gone to Moon Palace for many years and this year decided to try a smaller resort. Playacar Palace is much smaller and more intimate. Conveniently located near 5th Avenue for shopping and the ferry dock to Cozumel. The service at Playacar is top...More

Thank Jean A
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 3 days ago

Dear rad718, Thank you for your loyalty to Palace Resorts and specially for choosing us this time for your vacation destination. We appreciate the time taken to write such a detailed review praising the amazing services of the staff. The employees here at Playacar Palace...More

View more reviews
Most Booked Properties in Playa del Carmen
See allSee all
About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Beachfront
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$395 - US$783 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Top resorts Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$395 - US$783 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Top resorts Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (386)
Dining (75)
Pool & Beach (55)
Room & Suite (48)
Governor Suite (52)
Superior Deluxe Room - Partial Ocean View (40)
Amenities (18)
Family and Play Areas (5)
Questions & Answers
Ask a question
Becky S
14 June 2018|
Answer
Response from PR Manager P | Property representative |
Dear Becky S, Thanks for your interest in Playacar Palace, we truly hope to have the opportunity to host you for your upcoming vacation, please note that we do offer connecting rooms categorized as Superior deluxe... More
0
Votes
Mark H
12 June 2018|
AnswerShow all 2 answers
Response from PR Manager P | Property representative |
Dear Mark H, Thanks for your interest in Playacar Palace, please note that we do provide beach towels to use in our facilities, we do not provide towels to use outside the premises. Please feel free to contact us... More
0
Votes
Room Tips
"it was a lovely room very clean but just a little damp."
Read review
"Don't miss dinner at Alkimia and the Mayan restaurants."
Read review
"ocean view rooms have a ton of light, but if you ask for partial ocean view its still a great deal."
Read review
"Absolutely book an ocean view."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing