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Playacar Palace

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3,813 Reviews from our TripAdvisor Community

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Showing 3,062: English reviews
London
Reviewed 18 September 2014

This was our first time staying in Playa Del Carmen and the atmosphere was much more relaxed and easy going compared to Cancun. The hotel is in a prime location with good access to 5th avenue and the ferry to Cozumel is right next door. The service from the staff was of a very high standard and the food was...

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1Thank GBunton
Aberdeen, United Kingdom
Reviewed 17 September 2014

absolutely loved this hotel, seemed very quiet, food was great, staff went above and beyond and the spa was to die for, handy for 5th avenue for shops and bars, no complaints, nothing more to say, outstanding

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3Thank popstar1701
Windsor, United Kingdom
Reviewed 14 September 2014

We have been travelling to various part of Mexico now for the past 10 years or so, mostly to the Playa del Carmen area. This is the FIRST time that we have elected to return to the same resort TWICE. The reason is clear: The Playacar Palace has the best: • Intimate Service • Staff • Food • Location •...

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7Thank Lizzy P R
Barrie, Canada
Reviewed 13 September 2014

Playa del Carmen was a wonderful experience, August 2014, with 3 Generations enjoying the All Inclusive benefits offered by Playacar Palace. We celebrated my Mother's 79'th Birthday and our youngest son's 20th Birthday. Meals, beach, excursions, spa, and shopping all added to the experience - Resort staff made the experience extremely relaxing by assisting us locate a mobility scooter. Playa...

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Thank Mike M
Newark, New Jersey
Reviewed 13 September 2014

I wish to recommend Playacar for a leisurely getaway. The staff (Moises, Renan, Ivan, Caesar, Pedro and Francisco) were exceptional. The beach is wonderful and quiet for this time of year. The staff generally was hospitable. My wife and I did absolutely nothing and enjoyed every minute of it. The room was nice with a wonderful view of the beach....

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4Thank Jeffrey T
Reviewed 12 September 2014

We just returned from five days at playacar. This was my second time at Playa del CArmen but first here and first at an all inclusive resort. I was amazed at the hotel, we had a ground floor room across from the bar( great for when we would call the staff over to bring us drinks) which has a water...

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5Thank Chanelparis
Portland, Oregon
Reviewed 11 September 2014

Wow. after reading the review "on our way". I felt I had to comment. I feel it's a little unfair to give a place one star before you have even been there. The reviewer seemingly has had very bad luck with her Palace experiences. I just want to mention the other side of the coin. I have been a Palace...

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8Thank Melindad5525
McKinney
Reviewed 9 September 2014

This is a very versatile resort. Plenty of space and lots to do. The Spa, where do I start this was awesome. The men and women areas are super awesome and the choices of the cold pool and the sauna and steam rooms and then full on dressing areas are a great touch. The beach is not a beautiful beach,...

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2Thank denmon1
Colorado Springs, Colorado
Reviewed 9 September 2014 via mobile

This is an odd place. Some things like the staff and the pool are amazing, others like the food and beverages are very Hometown Buffet. This is an older property and shows it's age from the missing roof thatch, frayed and worn furniture, cracked and broken tiles, and leaking doors in our room when it rained. Although this is all...

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3Thank Joeviets
Reviewed 8 September 2014

My husband and I stayed for a week and renewed our wedding vows. We had a blast and loved everything about it. We stayed in a sand suite, the spa was amazing, Laura my wedding planner did an amazing job, the staff was very friending, Najarit did an amazing job with my hair and makeup, and our photos from Dream...

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1Thank Deal12384

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM1,947 - RM3,391 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#11 Top resorts Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Playacar Palace staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor rooms are on the same level as the lobby.”
 of 5 bubbles travelcrazy51, 7 Dec 2016 | Read review
“oceanview and balacony”
 of 5 bubbles Leeanne659, 6 Dec 2016 | Read review
“Senior Frogs is minutes away.”
 of 5 bubbles Ernestsworld, 3 Dec 2016 | Read review
“Ocean front is beautiful”
 of 5 bubbles sherrys485, 1 Dec 2016 | Read review
“Ask for a beach front room.”
 of 5 bubbles F9448XBanthonyc, 1 Dec 2016 | Read review
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