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Playacar Palace

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3,944 Reviews from our TripAdvisor Community

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Showing 3,170: English reviews
Benton, Kentucky
Reviewed 12 December 2014

we got too playa car palace and was greeted by the best staff and the manger at the front desk was soo helpful. I was going too ask for a upgrade on our room from garden view too ocean view and the manger at the front desk said he all ready took care of it .we got a very nice...

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1Thank Roy A
NE US
Reviewed 12 December 2014

This is our 3rd Palace experience and again we are thrilled with the service, the surroundings, the hotel in general, and (let's call it out again) the amazing service consistently provided by the pleasant, attentive staff. It was a particular pleasure finding Cesario (spelling?) formerly me at the (now closed) Xpu Ha Palace. Speaks well of the company that we...

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Thank aleighre
Knoxville, Tennessee
Reviewed 11 December 2014

We were here for a family vacation to celebrate our son-in-laws 40th Birthday. We had three generations, all with different needs to please. Playacar Palace was Awesome, everyone was able to do and eat whatever they wanted and liked. I had never experienced an all inclusive resort before and was a little worried, but it was excellent...All the amenities were...

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1Thank Kathy L
Chittenango, New York
Reviewed 10 December 2014

This was my families second time at Playacar Palace. It was absolutely wonderful in every way possible. The staff is so friendly courteous, accommodating and exceed our expectations every time we visit. The food is always delicious and the facilities are incredibly clean. The staff takes pride in everything that they do and make every aspect of our vacation special...

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1Thank Kelly S
Gordonsville, Virginia
Reviewed 10 December 2014

Fantastic property, great people, great service! From the moment you get there, you are treated as a valued customer. The food is good, the beach is very nice, unlike other properties in playa del Carmen. You will not go wrong here!

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Thank Corky B
Bethany Beach, Delaware
Reviewed 9 December 2014

We were in Cancun at the Beach Palace last April (wonderful!), but decided to go someplace different over Thanksgiving. The Playacar Palace was absolutely the right choice for a very laid back 9 day vacation. The staff was wonderful, the food was very good, the room and hotel was very clean and we want to give special shout out's to...

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Thank loopcanal
Highlands Ranch, Colorado
Reviewed 8 December 2014

We had an excellent stay at the Playacar Palace. We stayed during the week of 29 Nov 2014. We are members of Palace Elite/Palace Premiere, but booked as RCI members. From the moment we arrived, the service was impeccable. Check-in was extremely smooth; after check-in we greeted by Christina at which time she explained every aspect of our stay from...

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2Thank REGIE H
Mississauga, Canada
Reviewed 8 December 2014

After having spent ten days at the playacar palace resort, my wife and I can honestly say it was one of our best trips ever. The service at this hotel is top notch, fully staffed and each member fully attentive to make our stay very enjoyable and relaxing. We had our concerns marrying away from home our son and future...

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Thank Legerep
Montreal, Canada
Reviewed 8 December 2014

We just returned for our trip at Playacar Palace and we really liked it. It has a real five star service that we really enjoyed, everything was so clean and spotless. The only thing we didn't like was the limited choice of food. If it had an extra 3 restaurants, this would be on top of our vacation list, but...

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1Thank Yannick D
London, United Kingdom
Reviewed 7 December 2014

Hi all I stayed here for two weeks with my partner and arrived during the end of September 2014. From the moment we arrived, the service was impeccable. The staff are friendly and always walk around with a smile. My name isn't the easiest to pronounce but the staff there would always remember it and that added a nice personal...

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Thank KVNLon

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: RM2,172 - RM3,611 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Playa Del Carmen, Mexico - Riviera Maya
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#11 Top resorts Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Playacar Palace staff and other travellers.
377 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our original view was of the pier we were switched to ocean front If your not happy ask if you could be switched we did”
 of 5 bubbles richsudol, 17 Jan 2017 | Read review
“all rooms have views of ocean”
 of 5 bubbles mardale2017, 16 Jan 2017 | Read review
“Ask the room of your dreams with sea view”
 of 5 bubbles derlylopez, 15 Jan 2017 | Read review
“Rooms close to the lounge, where the evening activities take place, can be a little noisy until about 10 pm.”
 of 5 bubbles NancyB287, 4 Jan 2017 | Read review
“If you forgot anything substantial, you can find almost anything in the local Walmart, within walking distance (20 mins) from the hotel.”
 of 5 bubbles tagor007, 3 Jan 2017 | Read review
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