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Playacar Palace

4,707 reviews
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Traveller (4793)
Pool & Beach (902)
Storyboard
Overview
  • Excellent76%
  • Very good18%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“ferry to cozumel”(350 reviews)
“luna lounge”(164 reviews)
“italian restaurant”(597 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.0 Star Hotel
All hotel details
Offers from Playacar Palace
Offers & Announcements: $1500 Resort Credit
Hotel deals
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,707)Write a Review
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21 - 25 of 3,768 reviews
Reviewed 2 weeks ago via mobile

My husband and I celebrated our 15th wedding anniversary at Playacar Palace this December. There were pros and cons-definitely more pros than cons. I will start with the cons. The resort is still very much under construction. The renovations are not complete and the construction...More

1  Thank nataliejanebelcher
Response from GM_PlayacarPalace, Gerente at Playacar PalaceResponded 1 week ago

Dear nataliejanebelcher, Thank you for your well-balanced review, we are elated by learning you enjoy your overall stay, we really appreciate your recognition to our valuable staff, rest assured they work hard to meet your expectations. We regret the bad experiences that you had and...More

Reviewed 2 weeks ago

The property was the right size. Staff friendly and eager to please. Food good new opening of their latest restaurant for couples outstanding. It is very small and intimate, food served in courses which each course explained when served.More

Review collected in partnership with this hotel
Thank annettemarier2018
Response from PR Manager P, Public Relations Manager at Playacar PalaceResponded 1 week ago

Dear annettemarier2018, Thanks so much for your feedback, we appreciate enormously the time you took to write a review about your stay at Playacar Palace, your kind comments about your experience, the service our dedicated staff provided and the ambiance offered everywhere. We are thankful...More

Reviewed 2 weeks ago

Even though the hotel was still embroiled in its renovation. The quality of the staff, the restaurants and the spa made the trip a memorable experience. We highly recommend PLAYACAR PALACE as one of our favorite Palace ResortsMore

Review collected in partnership with this hotel
Thank davidchowell
Response from PR Manager P, Public Relations Manager at Playacar PalaceResponded 1 week ago

Dear davidchowell, We would like to thank you for your review about your recent stay at Playacar Palace, we are happy to learn that your experience was extremely positive and that you enjoyed our service, facilities and entertainment. We hope to have the opportunity to...More

Reviewed 2 weeks ago

We had reserved a "sand suite". When we arrived we were placed in a room on the ground level that opened up to a concrete slab. The TV, safe, telephones, and refridgerator did not work. Upon reporting this we noticed that the exterior door to...More

1  Thank Lucinda C
Response from GM_PlayacarPalace, Gerente at Playacar PalaceResponded 1 week ago

Dear Lucinda C, I want to give you my heartfelt apologies for all the inconvenience, all the staff members daily work very hard in order to provide our customers with best experience possible, rest assured all your detailed comments have been addressed to the Maintenance...More

Reviewed 2 weeks ago

Just returned to rainy London after wonderful ten day stay at Playacar Palace . Beautiful bedrooms, fabulous food and set on a gorgeous beach . However what really made the trip was the service ,nothing was too much trouble up until the day we left,when...More

Thank 100Louisa
Response from PR Manager P, Public Relations Manager at Playacar PalaceResponded 1 week ago

Dear 100Louisa, On behalf of the Playacar Palace team I would like to thank you for your detailed review, we appreciate that you have taken the time to write down your experience and we're delighted that you encountered excellent service everywhere you went, we are...More

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134567754
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Beachfront
Spa
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$453 - US$867 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Family Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#15 Top resorts Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#22 On the Beach Hotel in Playa del Carmen
#23 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$453 - US$867 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Family Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#15 Top resorts Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#22 On the Beach Hotel in Playa del Carmen
#23 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (4793)
Pool & Beach (902)
Room & Suite (846)
Dining (714)
Hotel & Grounds (2423)
Business Centre & Event Rooms (44)
Bathroom (37)
Family and Play Areas (24)
Questions & Answers
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Laura S
16 January 2018|
Answer
Response from PR Manager P | Property representative |
Dear Laura S, Thanks for your interest in Playacar Palace, we are fully functional and open, the Mayan Restaurant is providing a tasting menu in two seatings (6 and 8 pm). Please note that due to the lay out of the... More
0
Votes
14 January 2018|
Answer
Response from PR Manager P | Property representative |
Dear TripAdvisor member, Thanks for your preference for Playacar Palace, please note that due to the configuration of your user we are unable to private message you, please kindly contact us at alisea @ palaceresorts . com... More
0
Votes
Google Translation
winnywin
14 January 2018|
Answer
Response from GM_PlayacarPalace | Property representative |
Dear winnywin , Thank you so much for contacting us, we can make good note of your request however I must state that the beds are subject to availability, please be so kind to read your private messages in order to get you... More
0
Votes
Google Translation
Room Tips
"Walk out suites are amazing and worth the extra $$ if you can afford it"
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"For a quiet room, request the south end of the resort, preferably on the 4th or 5th floor."
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"ocean view was great"
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"The ocean view is the way to go"
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