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Playa del Carmen
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    30/07/2017 31/07/2017
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      La Tortuga Hotel & Spa

      2,354 Reviews
      #54 of 209 Hotels in Playa del Carmen
      10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
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      Best prices for your stay
      30/07/2017 31/07/2017
      US$154
      US$119
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      US$154
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      US$154
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      CheapTicketsUS$154
      Hotwire.comUS$154
      TravelocityUS$154
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      Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
      All photos (1,664)
      Full view
      Certificate of Excellence
      Traveller (1345)
      Room & Suite (365)
      Pool & Beach (362)
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      Overview
      4.5
      2,354 reviews
      • Excellent65%
      • Very good26%
      • Average6%
      • Poor2%
      • Terrible1%
      Travellers talk about
      “swim up room” (137 reviews)
      “como como” (52 reviews)
      “beach clubs” (96 reviews)
      Free Internet
      Parking
      Breakfast included
      Air Conditioning
      Pool
      Non-Smoking Hotel
      Restaurant
      Room Service
      Suites
      Poolside Bar
      Concierge
      Spa
      Rooftop Terrace
      Private Balcony
      3.5 Star Hotel
      All hotel details
      Similar hotels
      See all 209 hotels in Playa del Carmen
      Illusion Boutique Hotel by Xperience Hotels
      1,440 reviews
      #49 of 209 hotels in Playa del Carmen
       
      La Pasion Hotel Boutique by Bunik
      1,222 reviews
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      The Palm at Playa
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      Hotel Casa Ticul
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      Rooms
      30 Jul31 Jul
      |
      1 room, 2 adults, 0 children
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      Write a Review
      Reviews (2,354)
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      1 - 5 of 1,727 reviews

      Reviewed yesterday
      Hotel with some charm

      We spent few days in these hotel, and we liked it. It is small, it has charm, great position for "investigate" Playa del Carmen, just one block from the 5th Avenue. But for reaching the beach you have to walk maybe 5-6 blocks where you...More

      1  Thank Carlos777
      Reviewed 1 week ago
      TRIED TO SCAM WITH CREDIT CARD. STAY AWAY FROM THIS PLACE!!

      I booked this hotel via Booking.com for my girlfriend, however the charges were directly done by the hotel and not Booking.com. The booking was made on April 05, 017. Upon arrival, my girlfriend paid for the hotel by cash as the credit card was used...More

      Thank Dharsh C
      Response from La Tortuga H, General Manager at La Tortuga Hotel & SpaResponded 3 days ago

      Hello Mr. Dharsh, Thank you for taking time and writing about La Tortuga Hotel & Spa. I came with great sadness to read your comments as you know I spoke to you personally about all this situation. Firstly, the Reservation you made by booking.com states...More

      Reviewed 1 week ago
      Very good hotel, very good price

      I liked this hotel. It was cute. My room had a jacuzzi in it! The service was excellent. It comes with a good breakfast. The hotel is very well located - it's one block from the 5th Avenue and maybe 6 blocks from a good...More

      1  Thank akaplan41
      Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 1 week ago

      Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. I have shared your comments with our staff and they thank you greatly. On behalf of management and staff,...More

      Reviewed 2 weeks ago via mobile
      Great!

      We stayed in a Standard Plus room on the third floor. It was a nice room. Great balcony with a view. It is just a beautiful property! Also, great customer service. I will definitely recommend this hotel to friends and family!More

      1  Thank MarinaBabina
      Response from LaTortugaG, Guest Relations Manager at La Tortuga Hotel & SpaResponded 1 week ago

      Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. I have shared your comments with our staff and they thank you greatly. On behalf of management and staff,...More

      Reviewed 2 weeks ago via mobile
      Perfect relaxation get away

      We went here for the first time for our honeymoon! We were a little nervous not going to a resort but we actually had the best time ever, this hotel is so peaceful An the staff goes above An beyond for your needs. We loved...More

      1  Thank Brittney C
      Response from LaTortugaG, Guest Relations Manager at La Tortuga Hotel & SpaResponded 1 week ago

      Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. I have shared your comments with our staff and they thank you greatly. On behalf of management and staff,...More

      Similar hotels
      See all 209 hotels in Playa del Carmen
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      About
      Awards & Recognition
      Certificate of Excellence
      Amenities
      • Top amenities
      • Pool
      • Spa
      • Room Service
      • Restaurant
      • Bar/Lounge
      • Breakfast included
      • Free Internet
      • Hotel Amenities
      • Room Service
      • Breakfast included
      • Concierge
      • Multilingual Staff
      • Room amenities
      • Air Conditioning
      • Minibar
      • Things to do
      • Pool
      • Spa
      • Restaurant
      • Bar/Lounge
      • Hot Tub
      Details
      • Price range
      • US$80 - US$211 (Based on Average Rates for a Standard Room)
      • Hotel class
      • Hotel Style
      • #38 Romantic Hotel in Playa del Carmen
      • #39 Spa Hotel in Playa del Carmen
      • #67 Family Hotel in Playa del Carmen
      • Room types
      • Suites ,
      • Non-Smoking Rooms
      • Number of rooms
      • 51
      • Reservation Options
      • TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, TripOnline SA, Hotwire, Cheap Tickets and Cancelon so you can book your La Tortuga Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
      • Location
      • Mexico >
      • Yucatan Peninsula >
      • Quintana Roo >
      • Riviera Maya >
      • Playa del Carmen
      • Also Known As
      • La Tortuga Hotel And Spa ,
      • La Tortuga Hotel Playa Del Carmen ,
      • La Tortuga Playa Del Carmen ,
      • Hotel La Tortuga ,
      • La Tortuga Hotel & Spa Playa Del Carmen, Mexico - Riviera Maya
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      All photos (1,664)
      Full view
      Traveller (1345)
      Room & Suite (365)
      Pool & Beach (362)
      Dining (117)
      Hotel & Grounds (754)
      Bathroom (38)
      Family and Play Areas (9)
      Business Centre & Event Rooms (4)
      Nearby
      Nearby HotelsSee all 209 hotels in Playa del Carmen
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      Nearby Attractions
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      Ask a question
      Questions & Answers
      See all 47 questions
      Peter H
      17 July 2017|
      Answer Show all 2 answers
      Response from La Tortuga H | Property representative |
      Good afternoon, No problem at all, The hotel is children free minimum 16 years old to stay in.
      1
      Vote
      smlls7675
      14 June 2017|
      Answer
      Response from fabi22 | Reviewed this property |
      I know the hotel does, but I made alternate plans with friends
      0
      Votes
      Eduardo R
      15 May 2017|
      Answer Show all 2 answers
      Response from LaTortugaG | Property representative |
      Hello good morning, Thank you for contacting us, unfortunately we do not have a all inclusive option we are a boutique hotel and just breakfast is included in the price Kindest Regards
      0
      Votes
      Room Tips
      "I would choose a room on the upper floors"
      Read review
      "Upgrade to the junior suite if you would like to have your own private roof top and there's no street..."
      Read review
      "Upgrades are worth the extra cost."
      Read review
      "If you stay here, try to get a room as far away from the street as possible. The rooms closest to the street..."
      Read review
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