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    La Tortuga Hotel & Spa

    2,472 reviews
    #66 of 217 Hotels in Playa del Carmen
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    10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
    Expedia.com
    US$101
    US$77
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    Booking.com
    US$101
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    Travelocity
    US$77
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    Hotwire.comUS$77
    TripAdvisorUS$77
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    Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
    Expedia.com
    US$77
    Booking.com
    US$101
    Travelocity
    US$77
    Hotwire.com
    US$77
    Book on TripAdvisor
    US$77
    Hotels.com
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    All photos (1,749) 1,749
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    Certificate of Excellence
    Traveller (1424)
    Room & Suite (406)
    Pool & Beach (367)
    Overview
    4.5
    2,472 reviews
    • Excellent65%
    • Very good26%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “swim up room”(143 reviews)
    “rooftop jacuzzi”(61 reviews)
    “como como”(56 reviews)
    Free Internet
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    3 Star Hotel
    All hotel details
    Contact Info
    10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico See on map
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    Rooms
    6 May7 May
    |
    1 room, 2 adults, 0 children
    Standard Room
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    Reviews (2,472)
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    All reviewsswim up roomrooftop jacuzzicomo comobeach clubincluded breakfast isattached restaurantboutique hotelcoco bongostandard roomsun deckpool areajunior suitehot tubevery morningshort walk to the beachour honeymoonfifth avenue
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    1 - 5 of 1,790 reviews
    Reviewed 1 week ago via mobile
    Great time at La Tortuga Hotel and Spa!

    This place really took care of us! We got there early so they gave us towels and let us chill poolside until time Of check in. Got a pedicure while I was waiting. At check in they brought us drinks and treated us very nicely....More

    Thank Colbie W
    Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 4 days ago

    Dear Colbie, Thank you for taking time to write about your experience in our boutqiue hotel. We are pleased to hear you enjoyed your stay here with us. On behalf of management and staff, we wish you all the best for the future and we...More

    Reviewed 2 weeks ago via mobile
    Served its purpose

    I knew going here that I would just be sleeping in the room so this small boutique style hotel fit my needs on this trip. I got an excellent deal from a third-party travel agency but would not have paid the listed price. Pros: 1....More

    Thank keltickimb
    Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 1 week ago

    Dear valued client, Thank you for taking time and writing your comments about our boutique hotel. It saddens us to read your comments, I have checked in your reservation but no note is placed to say that you talked to anyone about these issues, We...More

    Reviewed 4 weeks ago
    A little oasis of tranquility in the heart of Playa Del Carmen.

    What a great little find this was. A super cute, well maintained and luxurious little gem literally a 5 minute walk from the 'strip' of Playa. You wouldn't expect it to be so nice from the outside... Our room was up some stairs, in a...More

    Thank Nicholas P
    Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 4 weeks ago

    Dear Nicholas, Thank you for taking time to write about your experience in our boutqiue hotel. We are pleased to hear you enjoyed your stay here with us. On behalf of management and staff, we wish you all the best for the future and we...More

    Reviewed 17 March 2018
    Great boutique hotel in right downtown

    This hotel is super nice and quiet even thought it is in the heart of the noisy city. The staff are super friendly and helpful. Particularly Raul, Manuel, Antonio, and Giovanni (SP?) in the restaurant. Also the house cleaning and pool cleaning staff were excellent....More

    Thank dennis891
    Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 4 weeks ago

    Dear Dennis, Thank you for taking time to write about your experience in our boutqiue hotel. We are pleased to hear you enjoyed your stay here with us. On behalf of management and staff, we wish you all the best for the future and we...More

    Reviewed 13 March 2018
    Diez días en el paraíso!!

    I stayed at this lovely little boutique hotel from February 27-March 9. I knew I had found a very special place as soon as I walked through the front doors! The hotel staff were so pleasant and happy to help in making my stay amazing....More

    Thank Sher P
    Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 14 March 2018

    Dear Sher, Thank you for taking time to write about your experience in our boutqiue hotel. We are pleased to hear you enjoyed your stay here with us. We also would like to thank you for the gift you left for the hotel he now...More

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    123456…358
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    Top amenities
    Pool
    Free Internet
    Restaurant
    Spa
    Room Service
    Bar/Lounge
    Breakfast included
    Hotel Amenities
    Room Service
    Breakfast included
    Concierge
    Multilingual Staff
    Room amenities
    Air Conditioning
    Minibar
    Things to do
    Pool
    Restaurant
    Spa
    Bar/Lounge
    Hot Tub
    Adult pool
    Outdoor pool
    Details
    Price range
    US$73 - US$198 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #38 Romantic Hotel in Playa del Carmen
    #42 Spa Hotel in Playa del Carmen
    Room types
    Suites, Non-Smoking Rooms
    Details
    Price range
    US$73 - US$198 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #38 Romantic Hotel in Playa del Carmen
    #42 Spa Hotel in Playa del Carmen
    Room types
    Suites, Non-Smoking Rooms
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    All photos (1,749) 1,749
    Full view
    Traveller (1424)
    Room & Suite (406)
    Pool & Beach (367)
    Dining (117)
    Amenities (15)
    Family and Play Areas (9)
    Business Centre & Event Rooms (4)
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    Questions & Answers
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    Tom R
    25 January 2018|
    AnswerShow all 4 answers
    Response from | Reviewed this property |
    Not far at all! Only a few blocks. Also the walk there is nice because it's down the Main Street where there's lots to look at, lots of stores, and lots of places to eat.
    2
    Votes
    islandgirl6161
    11 January 2018|
    AnswerShow all 2 answers
    Response from La Tortuga H | Property representative |
    Good morning, We guarantee wifi in common areas, but some rooms already have wifi.
    0
    Votes
    chunkmb
    2 January 2018|
    AnswerShow all 2 answers
    Response from LaTortugaG | Property representative |
    Hello good morning, You can ask for them at reception, we have packetes with all the above in. Regards
    1
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    123456…21
    Room Tips
    "Rooms facing the pool are quieter than rooms facing the street"
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    "Get a room that faces the pool and garden area. Such a beautiful view."
    Read review
    "Upper floors are quieter."
    Read review
    "The AC was too cold ! be careful with the low temp :)"
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