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La Tortuga Hotel & Spa

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Traveller (1437)
Room & Suite (406)
Pool & Beach (367)
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Overview
  • Excellent65%
  • Very good26%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“swim up room”(143 reviews)
“rooftop jacuzzi”(61 reviews)
“como como”(56 reviews)
AMENITIES
Free Internet
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
3 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,478)
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1,788 results
Traveller rating
1,191
428
105
39
25
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1,191
428
105
39
25
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All reviewsswim up roomrooftop jacuzzicomo comobeach clubincluded breakfast isattached restaurantboutique hotelcoco bongostandard roomsun deckpool areajunior suitehot tubevery morningshort walk to the beachour honeymoonfifth avenue
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1 - 5 of 1,788 reviews
Reviewed 5 days ago via mobile

La Tortuga hotel and Spa it’s a great place, perfect location, elegant but at the same time easy going, very clean, nice pool, the rooms are nice and confortable. The restaurant it’s really really nice. My favourite was the tuna stake... beautiful!!! All the personnel...More

Thank Laura S
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 2 days ago

Dear Laura, Thank you for taking time to write about your experience in our boutqiue hotel. We are pleased to hear you enjoyed your stay here with us. On behalf of management and staff, we wish you all the best for the future and we...More

Reviewed 14 April 2018 via mobile

This place really took care of us! We got there early so they gave us towels and let us chill poolside until time Of check in. Got a pedicure while I was waiting. At check in they brought us drinks and treated us very nicely....More

Thank Colbie W
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 18 April 2018

Dear Colbie, Thank you for taking time to write about your experience in our boutqiue hotel. We are pleased to hear you enjoyed your stay here with us. On behalf of management and staff, we wish you all the best for the future and we...More

Reviewed 8 April 2018 via mobile

I knew going here that I would just be sleeping in the room so this small boutique style hotel fit my needs on this trip. I got an excellent deal from a third-party travel agency but would not have paid the listed price. Pros: 1....More

Thank keltickimb
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 9 April 2018

Dear valued client, Thank you for taking time and writing your comments about our boutique hotel. It saddens us to read your comments, I have checked in your reservation but no note is placed to say that you talked to anyone about these issues, We...More

Reviewed 21 March 2018

What a great little find this was. A super cute, well maintained and luxurious little gem literally a 5 minute walk from the 'strip' of Playa. You wouldn't expect it to be so nice from the outside... Our room was up some stairs, in a...More

Thank Nicholas P
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 22 March 2018

Dear Nicholas, Thank you for taking time to write about your experience in our boutqiue hotel. We are pleased to hear you enjoyed your stay here with us. On behalf of management and staff, we wish you all the best for the future and we...More

Reviewed 17 March 2018

This hotel is super nice and quiet even thought it is in the heart of the noisy city. The staff are super friendly and helpful. Particularly Raul, Manuel, Antonio, and Giovanni (SP?) in the restaurant. Also the house cleaning and pool cleaning staff were excellent....More

Thank dennis891
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 21 March 2018

Dear Dennis, Thank you for taking time to write about your experience in our boutqiue hotel. We are pleased to hear you enjoyed your stay here with us. On behalf of management and staff, we wish you all the best for the future and we...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Restaurant
Spa
Room Service
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Spa
Bar/Lounge
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$70 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Playa del Carmen
#40 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$70 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Playa del Carmen
#40 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (1437)
Room & Suite (406)
Pool & Beach (367)
Dining (117)
Amenities (15)
Family and Play Areas (9)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
neuwirth16
10 May 2018|
Answer
Response from La Tortuga H | Property representative |
Good afternoon, Reservation is open 9 am to 5 pm. Reception is open 24 hour. Try to call the landline +529848731484 Thank you
0
Votes
Tom R
25 January 2018|
AnswerShow all 4 answers
Response from | Reviewed this property |
Not far at all! Only a few blocks. Also the walk there is nice because it's down the Main Street where there's lots to look at, lots of stores, and lots of places to eat.
2
Votes
islandgirl6161
11 January 2018|
AnswerShow all 2 answers
Response from La Tortuga H | Property representative |
Good morning, We guarantee wifi in common areas, but some rooms already have wifi.
0
Votes
Room Tips
"Rooms facing the pool are quieter than rooms facing the street"
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"Get a room that faces the pool and garden area. Such a beautiful view."
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"Upper floors are quieter."
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"The AC was too cold ! be careful with the low temp :)"
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