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La Tortuga Hotel & Spa

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Traveller (1448)
Room & Suite (406)
Pool & Beach (367)
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Overview
  • Excellent65%
  • Very good26%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“swim up room”(144 reviews)
“rooftop jacuzzi”(61 reviews)
“como como”(54 reviews)
AMENITIES
Free Internet
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
3 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,486)
There are newer reviews for La Tortuga Hotel & Spa
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1,792 results
Traveller rating
1,194
429
105
39
25
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1,194
429
105
39
25
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All reviewsswim up roomrooftop jacuzzicomo comobeach clubincluded breakfast isattached restaurantboutique hotelcoco bongostandard roomsun deckpool areajunior suitehot tubevery morningshort walk to the beachour honeymoonfifth avenue
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1,171 - 1,175 of 1,792 reviews
Reviewed 12 April 2010

I can't say enough about this hotel, the staff is the best. From Marco and Fidel at the Bar, Bernie and Miquel at Reception and the whole wait staff at El Bistro. We will be going back for years to come. No other hotel we...More

Thank MPMechanic
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 8 April 2010

First and foremost: TOP NOTCH service! The entire staff is helpful, friendly and looks like they enjoy being there! The hotel itself is gorgeous. From the moment you walk in you forget that you aren't ON the beach. The pool is beautiful, but could've used...More

Thank wideawake02
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 5 April 2010

I absolutely reccomend this little, romantic, comfortable hotel in Playa del Carmen!! Once you get there, the staff makes sure you and your partner have everything you need. The food at El Bistro is excellent (specially breakfast and dinner) and its quiet atmosphere makes you...More

Thank Princess030
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 4 April 2010

We could only stay one night but if I had to do it over I would have stayed longer. La Tortuga was one of three places we stayed. LT has the best service and attitude of service of any of the three places we stayed....More

1  Thank AbbeyD07
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 4 April 2010

La Tortuga is a pleasant, charming hotel perfectly situated one short block from the approximate center-point of 5th Avenue. The hotel strikes a nice balance between upscale and casual. The staff are well-trained and attentive without being overly doting. The architecture is open-air yet very...More

3  Thank Egghouse
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Restaurant
Spa
Room Service
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Spa
Bar/Lounge
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$72 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Playa del Carmen
#41 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$72 - US$197 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Playa del Carmen
#41 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (1448)
Room & Suite (406)
Pool & Beach (367)
Dining (117)
Amenities (15)
Family and Play Areas (9)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
sheila0131
26 May 2018|
Answer
Response from LaTortugaG | Property representative |
Hello good morning, We are not exactly wheelchiar accessibly although our swim up rooms are on the ground floor there is a few steps to get to them and unfortunarly we dont have ramps.. Regards
0
Votes
Google Translation
neuwirth16
10 May 2018|
Answer
Response from La Tortuga H | Property representative |
Good afternoon, Reservation is open 9 am to 5 pm. Reception is open 24 hour. Try to call the landline +529848731484 Thank you
0
Votes
Tom R
25 January 2018|
AnswerShow all 4 answers
Response from | Reviewed this property |
Not far at all! Only a few blocks. Also the walk there is nice because it's down the Main Street where there's lots to look at, lots of stores, and lots of places to eat.
2
Votes
Room Tips
"Get a swim up access or room with a patio/balcony. Worth the upgrade!"
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"Rooms facing the pool are quieter than rooms facing the street"
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"Get a room that faces the pool and garden area. Such a beautiful view."
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"Upper floors are quieter."
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