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La Tortuga Hotel & Spa

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Traveller (1457)
Room & Suite (412)
Pool & Beach (367)
Ratings and reviews
Certificate of Excellence
  • Excellent65%
  • Very good26%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“swim up room”(144 reviews)
“rooftop jacuzzi”(62 reviews)
“como como”(54 reviews)
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What's included
Free Internet
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
Suites
Poolside Bar
Concierge
Spa
Rooftop Terrace
Housekeeping
Private Balcony
3 Star Hotel
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a...
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Location and contact
10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
19.1 km to Cozumel Airport
347 restaurants are within a 0.5 km radius
7.3 km from Xcaret Park
View nearby attractions and restaurants
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Reviews (2,495)
There are newer reviews for La Tortuga Hotel & Spa
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1,796 results
Traveller rating
1,197
430
105
39
25
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1,197
430
105
39
25
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All reviewsswim up roomrooftop jacuzzicomo comoboutique hotelbeach clubincluded breakfast isattached restaurantcoco bongostandard roomsun deckpool areajunior suitehot tubshort walk to the beachevery morningour honeymoonfifth avenue
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1,181 - 1,185 of 1,796 reviews
Reviewed 24 March 2010

La Tortuga is an oasis of low key tranquility. The courtyard and pool setting are stunning. The whole place is unpretentious, yet elegant. The staff was so friendly and helpful. Our room was spotless. The food in the hotel restaurant was fantastic. And the location...More

Thank ErikChicago1
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 24 March 2010

The Hotel Tortuga is a decent place and good value but definitely not one of the best in Playa. On the positive side + Staff: The front desk staff is very knowledgable and courteous, the bartenders are fun and generous, and the maid staff does...More

1  Thank LnLranch
Response from LaTortugaG, Guest Relations Manager at La Tortuga Hotel & SpaResponded 14 February 2017

Dear Guest, Thank you for taking the time to review La Tortuga Hotel & Spa . We truly value the opinions of our customers and we apologize that we did not meet your expectations, and once again I apologise for that, we are working to...More

Reviewed 23 March 2010

I loved La Tortuga. I had never been to downtown Playa Del Carmen before, so I was relying on other Trip Advisor reviewers to help me determine whether this area would be safe and/or intimidating for me. I felt right at home at the hotel....More

Thank travelllllllllllller
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 22 March 2010

Everyone on this board and playa.info was right: La Tortuga is AMAZING! My partner and I stayed here for four nights in March, and it met every expectation. We arrived late in the afternoon and reserved a couples massage at the spa that evening. After...More

3  Thank thefanmyj
Response from La Tortuga H, Manager at La Tortuga Hotel & SpaResponded 28 April 2016

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 22 March 2010

Just returned from La Tortuga, positives and negatives below: Positives – cleanliness and general hotel appearance (spot on) – impressed with the gardens especially. Your staff – all kind and genuine (and hard working) Rooftop solarium – superb for me and my partner as we...More

2  Thank Flipsterlondon
Response from La Tortuga H, Manager at La Tortuga Hotel & SpaResponded 28 April 2016

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Restaurant
Spa
Room Service
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Spa
Bar/Lounge
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$71 - US$205 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Playa del Carmen
#43 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$71 - US$205 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Playa del Carmen
#43 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (1457)
Room & Suite (412)
Pool & Beach (367)
Dining (117)
Amenities (15)
Family and Play Areas (9)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
sheila0131
26 May 2018|
Answer
Response from LaTortugaG | Property representative |
Hello good morning, We are not exactly wheelchiar accessibly although our swim up rooms are on the ground floor there is a few steps to get to them and unfortunarly we dont have ramps.. Regards
0
Votes
Google Translation
neuwirth16
10 May 2018|
Answer
Response from La Tortuga H | Property representative |
Good afternoon, Reservation is open 9 am to 5 pm. Reception is open 24 hour. Try to call the landline +529848731484 Thank you
0
Votes
Tom R
25 January 2018|
AnswerShow all 4 answers
Response from anabellebelle7 | Reviewed this property |
Not far at all! Only a few blocks. Also the walk there is nice because it's down the Main Street where there's lots to look at, lots of stores, and lots of places to eat.
2
Votes
Room Tips
"Loved our corner balcony with jacuzzi tub; we did not hear the Coco Bongo night noise at all really."
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"I upgraded to the swim-up room this time, but it wasn't worth the extra cost."
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"Get a swim up access or room with a patio/balcony. Worth the upgrade!"
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"Rooms facing the pool are quieter than rooms facing the street"
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